Technical Support L2 - Windows Server
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
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• Bachelors / Masters in Computer Science or equivalent with at least 7-10 years of professional experience.
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Role Objectives
-
Participate in complex design and software development tasks within an appropriate schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect
-
Hands-on development and implementation of solutions including configuration of our platform components and custom development
-
Tasks associated with testing and documentation of solution implemented
Academic Qualification
B.E/B.Tech/MCA in computer science Engineering or a related field.
Experience Profile
4 to 10 years of experience in development or platform implementations.
Required Technical Skillset for Java Development
Java/J2EE, HTML, CSS. JavaScript, SQL, Servlets, Spring Boot, Hibernate, Web services, SOAP, Restful API
Good to have:
Knowledge in Liferay themes & hooks, Ant, Maven, CI/CD, AWS/GCP/Azure, Docker experience
Must be capable of coding and unit testing their own code
Team player with good interpersonal skills
Should have strong analytical skills
Good communication skills
Capable of juggling several priorities and delivering results on time in a high-pressure, dynamic environment.
About IQnext:
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.
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Incentive on sales
Medical Insurance (including dependants)
Employee Stock Options (ESOP)
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