
Technical Support L2 - Windows Server
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2

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Think you're a good fit for the job? Let's talk.



Design
· Design a Service Platform that will serve a large scale of users
· Prepare design based on requirements and direction provided by product manager
· Research and consult with SMEs to ensure the design is most suitable to meet the requirements
· Present and explain design decisions and gain consensus within in the team
· Propose UI/UX design decisions that align with requirements and expectations
· Create any support documentation required for future design updates and validation
Develop
· Document development plan to implement requirements (Senior)
· Manage development project tasks and schedule (Senior)
· Establish development lifecycle model to suit the needs of the project (Senior)
· Build & configure the base platform based on Open Source solution
· Manage sprint cycle releases and track development progress
Quality
· Perform Quality Assurance before releasing new features
· Conduct Integration testing to ensure platform is stable
· Track any issues and ensure that defects are resolved in the next release
· Demonstrate new features at the end of the sprint
· Report the development progress weekly including any issues identified
Standards
· Use the following standards, methods and techniques
o SDLC including Waterfall, Agile & DevOps
o Project Management & Requirements Management
o Coding standards, Code review process & Code management
o Build, Test & Release Processes
o CI/CD Frameworks
Technology
· Use the following frameworks, technology & tools
o Java, PYTHON, Jquery, React, ,
o API, REST, DJango
o Docker,
o Git, Jenkins
o Linux
o MySQL,

