Technical Support L2 - Windows Server
An international MNC specialized into Hardware & Networking
Technical Support L2 - Windows Server
at An international MNC specialized into Hardware & Networking
Agency job
3 - 10 yrs
₹3L - ₹8L / yr
Mumbai, Navi Mumbai, Pune
Skills
Microsoft Windows Server
Powershell
Active Directory
Scripting
desktop support
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Good To Have Skills
VMware, Hyper V, Mac, Windows Powershell
Must Have Skills
windows server administration, Windows Desktop Administration, Microsoft Excel, Communication
Experience Level: 3+ Years
External Description
Eligibility:
- Should have 2+ years of experience in relevant customer facing technical experience at another company
Overview:
The Product Deployment Specialist role is responsible for interacting directly with Company partners to install the Company RMM agents across their customer base and clean up previous RMM agents, as necessary. The Product Deployment Specialist is integral in ensuring our partners successfully onboard the Company suite of software.
External Skills And Expertise
Skills & Knowledge Required:
· Detail-oriented with good communication and organizational skills
· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs
· Experience with Microsoft operating systems at the desktop and server level
· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods
· Experience with firewalls and software port requirements
· Experience in troubleshooting installation issues related to security restrictions
· Ability to work on multiple priorities and/or projects simultaneously
· Problem-solving abilities and ability to meet reasonable deadlines
· Strong team player, ability to build positive and collaborative relationships within the organization
· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
· Ability to work under general supervision
· A certain degree of creativity and latitude is required
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
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