Technical Support L2 - Windows Server

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Attaching the Job description for reference -

Role : Automation Tester

EXP : 5+ yrs

Mode : WFO

Location : Coimbatore

Role Description

As an Automation Cloud QA Engineer, you will be responsible for designing, implementing, and executing automated tests for cloud-based applications. You will work closely with the development and DevOps teams to ensure the quality and reliability of software releases in a cloud environment. The ideal candidate will have a strong background in test automation, cloud technologies, and a deep understanding of quality assurance best practices.

Automation QA Engineer Responsibilities:

Automated Testing:

· Design, develop, and maintain automated test scripts for cloud-based applications using industry-standard tools and frameworks.

· Implement end-to-end test automation to validate system functionality, performance, and scalability.

Cloud Testing:

· Perform testing on cloud platforms (e.g., AWS, Azure, Google Cloud) to ensure applications function seamlessly in a cloud environment.

· Collaborate with DevOps teams to ensure continuous integration and deployment pipelines are robust and reliable.

Test Strategy and Planning:

· Contribute to the development of test strategies, test plans, and test cases for cloud-based applications.

· Work with cross-functional teams to define and implement quality metrics and standards.

Defect Management:

· Identify, document, and track defects using established tools and processes.

· Collaborate with developers and product teams to ensure timely resolution of issues.

Performance Testing:

· Conduct performance testing to identify and address bottlenecks, ensuring optimal application performance in a cloud environment.

Collaboration

· Work closely with development teams to understand system architecture and functionality.

· Collaborate with cross-functional teams to promote a culture of quality throughout the development lifecycle.

Requirements And Skills:

· Bachelor's degree in Computer Science, Engineering, or a related field.

· Proven experience as a QA Engineer, with a focus on automation and cloud technologies.

· Strong programming skills in languages like Python, Java, or other scripting languages.

· Experience with cloud platforms such as AWS, Azure, or Google Cloud.

· Proficiency in using automation testing frameworks (e.g., Selenium, JUnit, TestNG), Selenium is preferred.

· Solid understanding of software development and testing methodologies.

· Excellent problem-solving and analytical skills.

· Strong communication and collaboration skills.

· Maintain documentation for test environment

Regards

Divya

​Position: Lead iOS

Experience: 5 to 8 years

Responsibilities:

• Design and development of professional business applications for the iOS platform.
• Your leadership will help to continuously discover, evaluate, and implement new technologies to improve development efficiency.
• Collaborate with multi-functional teams to define, design, and ship new features in a dynamic work environment.
• You will work with external data sources/ APIs, unit-test code for robustness, including edge cases, usability, and general reliability.
• Will work on fixing bugs and improving application responsiveness, quality and performance.
• Should be able to conduct multiple quality testing as a code reviewer
• Manage/mentor a small team encouraging their professional growth and maximizing their potential contributions
• Avid follower of the technology industry and current technology trends
• Setting up the architectures and frameworks that future iOS developers can come in and follow for rapid and efficient development

Requirement:

• Proficient with Objective-C or Swift
• Experience with macOS app development and watchOS app development will be a plus.
• Experienced with iOS frameworks viz. Core Data, Core Animation, Core Graphics and Core Text
• Deep understanding of Apple’s design principles and interface guidelines
• Familiar working with RESTful APIs, third party libraries and API, cloud message APIs and push notifications
• Solid understanding of performance tuning, threading and offline storage.
• Solid understanding of the full mobile development life cycle
• Understand code versioning tools viz. Git, Mercurial
• Knowledge of low-level C-based libraries are useful
• Hands on experience with code review/peer review
• Experienced in continuous integration will be plus

Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management

Responsibilities include:

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan promptly. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
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Experience and Expertise: 

• Overall 7-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

Job Description:

Role: Sales Engineer (Residential)

Exp Level: 3+ Yrs. In Sales

Education: Must be BE/B. Tech (Electrical/Electronics)

Location: Nagpur

Notice Period: Immediate Available/ 15 Days/ Serving NP or Max 30 Days NP.

Languages Known: Marathi, Hindi, English (Must be fluent)

Travel: Must be flexible in Travelling - 60% - 70%

Good Communication & Presentation Skills.

Excellent in handling multiple customers

​Please Note: We are looking for sales candidates, those who have worked with various industries like (Steel, Cement, Mining, Automobile, Cement, Textile, Steel & Pharma)

Mandatory Requirements:

• Required Enthusiastic & Passionate candidates with prior experience in sales 3 - 5 years
• B.E. B. Tech Electronics/Electrical is mandatory.
• Basic knowledge of ELECTRICAL POWER & ENERGY SYSTEMS is vital
• Should be Proficient in Marathi, Hindi & English.
• Dynamic Travelling will be integral part of Job, Candidate must be ready to travel as on required and ad-Hoc basis

Roles and Responsibilities:

• Should be self-motivated, committed with good communication and possess management skills.
• Identify organizations and individuals for new leads and potential new markets through networking and other approaches so to generate the revenue for the company.
• Sales, Marketing & Business Development / Developing New clients in the target market
• Mapping potential customer/industries via email or phone to establish rapport and set up meetings
• Contacting potential clients Inquiry generation and offer / quotation submission.
• Proven experience in offering products in line with application and closing sales
• Work towards consistently achieving and exceeding monthly/quarterly/yearly sales target to ensure accomplishment of the overall company's target
• Candidates must have experience in Sales in the electrical systems, industrial automation, Steel, Cement, Mining, Automobile, Cement, Textile, Steel & Pharma Negotiation & contract finalization with client.
• Ability to analyse competitive environment and take necessary steps for improvement
• Basic knowledge of ELECTRICAL POWER & ENERGY SYSTEMS is vital.
• Explore overseas business opportunities and provide strategic insights for growth of the organization
• Candidate from associated industry and having international business experience will be an added advantage
• Develop and maintain good professional relationships with main accounts and strategic partners of company
• Administer sales pipeline and improve opportunities for sales
• The candidate must be a team player and assist other teams for successful completion of projects

• Work as part of a small team to build React Native iOS / Android applications for FullStack's clients.
• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
• Complete two-week sprints, and participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Interface with clients via Slack, Zoom, and email.
• Track your time throughout the day using Toggl.
• Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.
• Follow FullStack's detailed development process

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 10,00,000 to 12,00,000

Description

We are looking for a stellar Mobile App developer to help us build our next Android app for our IoT Devices/Application.

Responsibilities:

• Build our Android app for our IoT Devices/Applications
• Work with product owners to spec the requirements.
• Design, code, test and deliver various features in our product roadmap
• Fix customer issues as needed.
• Integration with Amazon Alexa, Google Home Kit and other third party platforms.

Requirements

Required Skills:

• 4+ yrs experience in building Mobile apps for Android for Phone and tablet using Java
• 2+ yrs experience in building Mobile apps for Android using Kotlin
• Strong UI development skills in terms of design
• 2+ yrs in building/consuming APIs
• Hands on knowledge of IoT
• Hands on knowledge of Unix/Linux.
• Knowledge of any of the Application servers like Apache/ NginX
• Good oral and written communication skills in English

Preferred Skills:

• 1+ yrs in building IoT/Embedded devices.
• 2+ years experience in HTML, JS, AJAX, and related browser side web technology
• 2+ yrs in Python, Php, Java, Node.js is desirable
• Strong networking knowledge.
• Experience with scrum development, Jira & Git