Technical Support L2 - Windows Server

An international MNC specialized into Hardware & Networking

Technical Support L2 - Windows Server

Technical Support L2 - Windows Server at An international MNC specialized into Hardware & Networking · Mumbai, Navi Mumbai, Pune · 3 - 10 years · ₹3L - ₹8L / yr · Posted 24 Aug 2022

Technical Support L2 - Windows Server

at An international MNC specialized into Hardware & Networking

Agency job

via Tridat Technologies Pvt. Ltd.

3 - 10 yrs

₹3L - ₹8L / yr

Mumbai, Navi Mumbai, Pune

Skills

Microsoft Windows Server

Powershell

Active Directory

Scripting

desktop support

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

Position: Technical Support L2 - Windows Server

Good To Have Skills

VMware, Hyper V, Mac, Windows Powershell

Must Have Skills

windows server administration, Windows Desktop Administration, Microsoft Excel, Communication

Experience Level: 3+ Years

External Description

Eligibility:

- Should have 2+ years of experience in relevant customer facing technical experience at another company

Overview:

The Product Deployment Specialist role is responsible for interacting directly with Company partners to install the Company RMM agents across their customer base and clean up previous RMM agents, as necessary. The Product Deployment Specialist is integral in ensuring our partners successfully onboard the Company suite of software.

External Skills And Expertise

Skills & Knowledge Required:

· Detail-oriented with good communication and organizational skills

· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs

· Experience with Microsoft operating systems at the desktop and server level

· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods

· Experience with firewalls and software port requirements

· Experience in troubleshooting installation issues related to security restrictions

· Ability to work on multiple priorities and/or projects simultaneously

· Problem-solving abilities and ability to meet reasonable deadlines

· Strong team player, ability to build positive and collaborative relationships within the organization

· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

· Ability to work under general supervision

· A certain degree of creativity and latitude is required

Duties & Responsibilities:

Document partner interaction, troubleshooting, and results in a clear and concise manner
Track the status of deployment for each partner site or location for easy communication with partners
Engages partners in the deployment of Company Automate & Command agents
Engages partners in the removal of pre-existing RMM agents where necessary
Independently provide and implement solutions based on partner and end-user needs
Analyze, test, and modify deployment methods based upon partners unique environmental requirements
Interact with partners and end-users to provide support via phone & ticketing system
Troubleshoots and develops technical solutions related to software deployment and installation errors
Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Relies on experience and judgment to plan and accomplish goals
Meet posted metrics for performance
Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations

Employment Mode: Permanent Opportunity

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location:

Mumbai - Andheri

Pune - Hinjewadi Phase 2

Hello,

Greetings for the day !!!

We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

Position: Technical Support L2 - Windows Server

Good To Have Skills

VMware, Hyper V, Mac, Windows Powershell

Must Have Skills

windows server administration, Windows Desktop Administration, Microsoft Excel, Communication

Experience Level: 3+ Years

External Description

Eligibility:

- Should have 2+ years of experience in relevant customer facing technical experience at another company

Overview:

External Skills And Expertise

Skills & Knowledge Required:

· Detail-oriented with good communication and organizational skills

· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs

· Experience with Microsoft operating systems at the desktop and server level

· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods

· Experience with firewalls and software port requirements

· Experience in troubleshooting installation issues related to security restrictions

· Ability to work on multiple priorities and/or projects simultaneously

· Problem-solving abilities and ability to meet reasonable deadlines

· Strong team player, ability to build positive and collaborative relationships within the organization

· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

· Ability to work under general supervision

· A certain degree of creativity and latitude is required

Duties & Responsibilities:

Document partner interaction, troubleshooting, and results in a clear and concise manner
Track the status of deployment for each partner site or location for easy communication with partners
Engages partners in the deployment of Company Automate & Command agents
Engages partners in the removal of pre-existing RMM agents where necessary
Independently provide and implement solutions based on partner and end-user needs
Analyze, test, and modify deployment methods based upon partners unique environmental requirements
Interact with partners and end-users to provide support via phone & ticketing system
Troubleshoots and develops technical solutions related to software deployment and installation errors
Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Relies on experience and judgment to plan and accomplish goals
Meet posted metrics for performance
Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations

Employment Mode: Permanent Opportunity

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location:

Mumbai - Andheri

Pune - Hinjewadi Phase 2

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