Technical Support L2 - Windows Server

WHY JOIN QRATA

• Work with the best: Learn from leaders who have built Qrata from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.
• As the business grows, you grow: We want Qrata to be built from within. We look at you as a business leader with the potential to make an impact in the talent space for the Indian startup.
• Great Culture and Work life Balance: Wins are celebrated: We have clear and frequent processes in place for recognizing the achievements of their employees. Leadership and management style that encourages teamwork, frequent engagement, fun activities and transparent communication which is vital to creating a positive feeling in the workplace.

WHAT WE DO AND WHO WE ARE

• We started Qrata in 2016. We are a 40+ person team based out of Mumbai and Bangalore.
• We have our own platform and framework that includes pre vetting talent for accelerated hiring as well as building a composite talent profile including community references to create predictable hiring outcomes/structured learning for our talent community.
• We are building an ecosystem that connects untapped talent in India irrespective of location to realize their full potential through careers in the fastest growing start-ups around the globe from India.

WHAT WILL BE YOUR MISSION AT QRATA?

This staff member will join our diverse and passionate team, whose primary role is to ensure the digital traction needed to fuel our organization, build fierce momentum around our product through creative and effective branding, and build win-win partnerships with multiple aligned organizations. Within this team, the Content and Marketing Partner will primarily own the Communications and Digital Marketing work, while also collaborating actively on other team projects. We are looking for a passionate storyteller who can identify, curate, and amplify our impact, through stories and statistics, across various mediums.

WHAT ARE YOU GOING TO DO AT QRATA?

• Design approaches to establish and amplify Qrata’s brand presence on social channels
• Develop metrics to measure the Content and Marketing team’s reach and depth of impact
• Collaborate with design and writing teams to produce high quality content
• Provide engaging text, image and video content for social media accounts
• Be the voice between Qrata & the community, able to relay Qrata’s POV forward as well as collect actionable information from the community (+ social listening) for the organization
• Establish meaningful relationships across our communities; leverage selected influencers within the community or community leaders to trigger conversations
• Edit, proofread, and improve the content.
• Optimize content considering SEO and Google Analytics.
• Analyze web traffic metrics.
• Ensure a strong web presence on various channels.
• Generate ideas to increase customer engagement from 0 - 100. 
• Drive growth in our talent community via our product.
• Respond to comments and client queries in a timely manner

MUST HAVE’S

• Bachelor's degree in Media or Communications or Journalism or Humanities, or a related field.
• Project management skills and attention to detail
• Excellent communication and writing skills in English
• Proficiency in LinkedIn,Instagram, and other social media platforms.

GOOD TO HAVE’S

• 1-2 years of relevant experience in startups or Media Houses(Digital)
• Previous experience working in early stage start-ups.

LOCATION

402 Pharma Search House, -, BG Kher Rd, Vasi Naka, Siddharth Nagar, Worli, Mumbai, Maharashtra 400018

Intuitive. Cloud is seeking a high-performing, energetic person to help lead various Agile Scrum teams through Project Management. The Agile Delivery Team is responsible for major enterprise platforms that are critical to the success of Intuitive. This position not only manages large/small scale projects but will also be responsible for making sure a Scrum team lives by the values and practices of Scrum.

Responsibilities include but are not limited to:

Primary Responsibilities:

• Socialize and execute Intuitive Digital/Cloud transformation/Data platform strategy & provide technology support to our customers
• Build Strong Customer Relationship framework, Create and maintain technical project plans outlining tasks, delivery dates and allocation of resource es aligned to statements of work (SOW's)
• Plan, manage, and execute variety of cloud deployment, Networking, Infrastructure, Application Development/deployment, Virtualization, or IT systems development projects.
• Lead contract renewal efforts for existing clients, provide support to leadership in SOW development process.
• Teach, mentor, guide, and coach the Delivery Team (and organization) on Agile/Scrum/Kanban/Lean principles and practices. Coach the Delivery Team in self-organization and cross-functionality.
• Manage project resources ensuring all projects meet customer obligations and budget expectations
• Provide timely and accurate status updates to all customer, partner, and Intuitive stakeholders throughout the project lifecycle
• Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and within Intuitive teams
• Assist in the development and maintenance of project methodology aligned to the project skillset for efficient delivery
• Gather information at front end to determine project parameters and specifications, and to budget human, financial and other resources.
• Expected to provide technical oversight to some staff and track attainment of project milestones and Support KPIs.
• Embrace and role model servant leadership.

Technical Skills Required

• Lead complex cloud implementation, migration, and cloud support projects from kickoff to closure
• Knowledge of Data Center, Mid-Range infrastructures, Cabling, and Networking (IP Schema, Routing, and Switching products)
• Understanding of Security (IDS and Firewalls), blades enclosure, Backup, Storage & Server OS
• Remote Connectivity Tool Knowledge (DRAC, RDP, ILO)
• VMware Infrastructure (vCenter, vMotion, DRS Clusters, VM Converter, NSX-VtoT, Realize)
• Understanding of Vulnerability Management processes.
• Experience in handling small- and large-scale projects involving IT infrastructure technologies like Cloud Azure/AWS/GCP.
• Experience with Cloud (AWS), Data Center technologies, and Cloud migration projects.
• Functional understanding of cloud (AWS), data center components, and conceptual integration of servers, storage, and networking technologies.
• Knowledge in Software Defined Networks (SDN) & SD-WAN – Mandatory
• Understanding of Enterprise Network, system, and application-level security issues.
• Routing and Switching, MPLS, SD-WAN, SDN Technology, Network Security - Firewalls, IDS/IPS, Proxy
• Good understanding and skills in Network Traffic Engineering and Analysis
• Knowledge of API Led connectivity approach
• Understanding of underlying ESB architecture with experience of server admin and physical deployment On Cloud, On-Premises, and Hybrid, Runtime Fabric4 etc.
• Experience building, testing, and deploying applications.

Job Functions:

• Facilitates Scrum ceremonies and enforces time boxes. Embrace and role model Agile Principles.
• Help remove organizational and team impediments to agility and progress. Assist Delivery Team and Product Owner with relentless and continuous improvement in processes and product delivery.
• Meet with customer Key stakeholders, application owners, application developers, and analysts, coding staff to determine continuously evolving business needs and functionalities desired.
• Build a project plan for the relatively large or complex project(s), including milestones, resources needed in the form of staffing hours, budget, technology stack, following established project management methodology.
• Track course of project from meetings, conferring with customer leadership to internal developers, and receiving reports. Update project plan as needed.
• Document changes to scope or functionalities with change ticket, project plan, or another format.
• Assess compliance of development process with accepted methodology and communicate to responsible managers or staff. Document exceptions or deviations as needed.
• Convene meetings and plan agenda to ensure important issues are aired and resolved.
• Report on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners.
• Provide guidance to project staff; may manage staff of analysts who are developing technical specifications or developers who are coding.
• Plan, document, manage and evaluate staff performance, or contribute to evaluation by their managers.
• Contribute to professional or technical development of less experienced staff by mentoring or training.

Qualifications:

• You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Required Education:

• Bachelor's degree in Computer Science or any other related field; or an equivalent of other work experience/training such as relevant military experience or technical school training

Minimum Qualifications:

• 7+ years of experience in the Information Technology (IT) industry
• 3+ years of professional Scrum Master experience

Preferred Qualifications:

• Project Management Certification
• Certified Scrum Master OR SAFe Agile Certification required
• 3+ years of experience in Agile/SAFe methodologies including tools used for work planning and tracking such as Rally, Jira, etc.
• 7+ years of Project Management experience
• Specialized Knowledge & Skills:

o          Experience with large scale cloud deployment and support projects.

o          Cloud platforms include Azure, AWS, GCP

o          Expert use of Microsoft Project and Project Server Expert use of SharePoint

o          Expert use of Microsoft Excel, Word, and Power Point.

o          Expert use of Microsoft Visio Ability to manage a program of projects (possibly up to 15).

o          Excellent presentation skills.

o          Ability to create and manage large budgets (to include resource tracking, capital expenditures and other project expenses).

o          Ability to interface with senior management in order to provide status, manage issues, and present options.

Required Skills:

• 4+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.