Technical Support L1 - AD & Exchange

Job Location: Ahmedabad - WFO 

Job Description: 

We are looking for an E-commerce Specialist to join our team. You will manage our clients’ accounts on Amazon and solve any arising doubts or queries.

As an Ecommerce Specialist, you should have excellent multitasking skills to handle all of our clients’ accounts in a cohesive way. If you have a creative way of thinking and of presenting our clients’ brands through multiple online selling channels, we would like to make you part of our team. Ultimately, you should be able to ensure our clients' marketplace accounts are in order and that their business is running smoothly.

Responsibilities:

• Manage all marketplace accounts and listings.
• Resolve any errors/issues arising in the account.
• Able to create/manage cases and solve complex listing-level issues
• Create and manage the product listings across channels.
• Research keywords, competition, and optimize product listings organically.
• Prepare weekly and monthly sales and traffic reports.
• Collaborate with the Amazon Ads team to share data analytics.
• Collaborate with clients to address any queries arising from managing the marketplace account.
• Stay up-to-date with best practices

About the job

Type: Employment Commitment: Full-time

Status: Permanent Location: Multiple

Mode: Hybrid Position: Mid-Senior

About the role

We are seeking a dynamic Innovation Analyst to help build and scale our Innovation Labs for the upcoming years. This role will partner closely with leadership to shape the innovation foundation, drive governance, and amplify our brand presence in innovation. The consultant will combine strategic foresight with hands-on execution across technology, communication, and ecosystem engagement.

How you’ll make an impact

Innovation Strategy & Insights

• Analyse market trends and emerging technologies in SAP, ServiceNow, Microsoft Power Platform, and AI relevant to the organisation's domains (Service & Asset Maintenance, SAP Cloud, Digital Excellence).
• Identify high-impact innovation bets aligned with our growth priorities.

Innovation Lab Development

• Support the design and implementation of our Innovation Hybrid Operating Model, including governance frameworks, KPIs, and dashboards.
• Collaborate with cluster heads and innovation champions to validate ideas and accelerate MVP development.

Technology & Ecosystem Engagement

• Benchmark best practices from global innovation labs and conferences.
• Co-create with universities, startups, and tech partners to expand our innovation ecosystem.

AI & Emerging Tech Enablement

• Explore and integrate AI-driven solutions for SAP FSM, ServiceNow workflows, and Microsoft platforms.
• Drive PoCs and accelerators for AI use cases in asset-intensive industries.

Governance & Project Leadership

• Lead governance for selected innovation projects, ensuring transparency and accountability.
• Manage ROI tracking, MVP seed budgets, and quarterly innovation reports.

What will make you a great fit

• Strong curiosity and enthusiasm for emerging technologies.
• Actively keep up with the latest tech trends and industry news.
• Balances innovation excitement with a practical approach to solving real business problems.
• Ability to translate cutting-edge ideas into tangible business outcomes.

What is in it for you

• Opportunity to shape organisation's innovation journey and influence strategic decisions.
• Exposure to cutting-edge technologies and global innovation ecosystems.
• Collaborative environment with senior leadership and cross-functional teams.

What you bring and build

Must-have

• Proven experience in innovation consulting, digital transformation, or technology strategy.
• Strong knowledge of SAP BTP, ServiceNow, Microsoft Power Platform, and AI trends.
• Ability to translate market insights into actionable innovation roadmaps.

Nice to have

• Excellent communication and branding skills; experience in internal comms is a plus.
• Familiarity with agile methodologies and innovation frameworks (e.g., SAP Labs, IBM Garage

About Founding Minds

At Founding Minds, we are one of the preferred product development partners in the software industry, collaborating with clients across the globe to design and build innovative software products. We also serve as an incubator for many startups, giving our team members exposure to diverse projects and emerging technologies. As a contributor, you’ll have the opportunity to brainstorm with talented individuals, explore new ideas, and apply a wide range of technologies. We encourage ownership, continuous learning, and innovation. If you are passionate about technology and problem-solving, Founding Minds offers limitless opportunities to grow your career.

Role Overview

We are looking for a Junior Automation Engineer with hands-on experience in automation tool. The ideal candidate will assist in building automation solutions, integrating AI capabilities, and contributing to innovative automation initiatives across domains.

Key Responsibilities

·       Develop and implement automation workflows using automation tools and scripting languages.

·       Assist in integrating AI agents.

·       Work collaboratively with cross-functional teams to understand and deliver project requirements.

·       Support deployment and management of automation solutions on cloud platforms.

·       Gain exposure to OCR and document processing systems to enhance automation accuracy.

·       Troubleshoot, maintain, and continuously improve existing automation workflows.

Required Skills and Experience

·       Total Experience: Around 5 years

·       Automation experience: 2 years

·       Development experience in any programming language (Python, Java, C#, etc.)

·       Basic understanding of AI Agents and their application in automation.

·       Familiarity with OCR and document processing technologies.

·       Working knowledge of cloud platforms; experience with Docker or Kubernetes is an advantage.

·       Strong analytical, problem-solving, and communication skills.

·       Eagerness to learn and grow in automation and AI-driven technologies.

Why Join Us

·       Work with a dynamic team on cutting-edge automation projects.

·       Opportunity to learn, innovate, and grow in a fast-evolving domain.

·       Exposure to multiple technologies and real-world product challenges.

·       Supportive, collaborative, and growth-oriented work culture.

If you’re enthusiastic about automation and eager to learn, Founding Minds is the place to accelerate your career journey.

1. .Net Developer/Sr. .Net Developer: (Vadodara)

• Basic Requirements:
• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-5 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines
• Responsibilities:
• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.
• Function/ Skills
• Strong experience on Asp.Net MVC
• Ability to create Data Structures and Algorithms.
• Development skills of Database design and information schema using SQL/MySQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

Enterprise Sales Manager/Senior Sales Manager: Drupal (APAC)

Location - India

Website - http://www.srijan.net">www.srijan.net 

Srijan is one of the largest Drupal services companies working with enterprises, including Fortune 500’s in multi-year long-term engagements.

We’re looking for Enterprise Sales/Senior Sales Manager- DRUPAL with End-to-end Sales experience who will manage and close deals in Srijan account and prospects. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world-class service. Furthermore, the ability to work cross-functionally with demand generation, Pre-Sales, and marketing teams to cultivate a pipeline is a must.

Passion, drive, and creativity are some of the basic skills that we look at, in this role. Experience in handling full-lifecycle sales in an individual contributor environment, along with working with partners to drive our business forward in the specified territory is key to being a successful Srijan representative.

Responsibilities:

• Identify new business opportunities within the companies in APAC, who are invested or investing in Drupal stack.
• Develop strong relationships and identify prospect needs at all decision-making levels.
• Influence client decisions and advocate for client needs to negotiate win-win solutions.
• Work closely with various teams including Delivery Operations, Pre-Sales, Marketing and Accounts to ensure seamless implementation and effective growth.
• Collaborate effectively across internal teams and create an atmosphere of trust and open communication.
• Engage with our channel partners and various subject matter experts to drive sales opportunities.
• Travel to client meetings as needed.

 The ideal candidate will have the following characteristics:

• Experience of 7+ years of sales/client origination experience in APAC, with CMS experience for building complex web applications. Earlier experience with Drupal is preferred.
• Demonstrated experience in selling complex software and services to enterprises and fortune 500’s.
• Experience negotiating large strategic deals including all phases of client development: prospecting, proposal development, negotiation, and ongoing relationship management.
• Should have intellectual agility and an entrepreneurial mindset; demonstrates drive, initiative, energy, and sense of urgency in acquiring and serving clients.
• Experience and the know-how to work in a start-up, fast-paced technology environment.
• Confident presentation skills, and must have 'presence' in front of the C-suite customer with the communications skills to articulate a value proposition to a wide range of organizational and functional levels.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Collaborate with other team members and stakeholders

• Strong understanding of JavaScript, its quirks, and workarounds
• Basic understanding of web markup, including HTML5 and CSS3
• Good understanding and the knowledge of advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Familiarity with JavaScript module loaders, such as Require.js and AMD
• Familiarity with front-end build tools, such as Grunt and Gulp.js
• Proficient understanding of code versioning tools, such as Git
• Good understanding of browser rendering behavior and performance

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.

BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.

Take a glance about the industry and our journey to know us better.

Responsibilities

• Understand the experience brief communicated by the product team
• Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
• Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
• Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
• Develop UI mockups and interactive prototypes the team and client can interact with and test
• Identify and correct UI and UX issues/bugs
• Be the lighthouse of the team in terms of UX and UI best-practices
• Deliver designs catered to each stage of the project lifecycle
• Collaborate with the dev team
• Run tests and maintenance actions
• Deliver and adapt swiftly

Requirements

• 3+ years experience in app design both UX & UI
• Sharp eye for functional and efficient UX
• Ability to do design walkthrough with the client and PM
• Experience with tools such as Sketch, Invision, Zeplin, Abstract
• Understand platform design guidelines and follow them in designs

BitClass launches campus on the Internet for new-age skills, networking & more

Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.

https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37

• Understand functional and non-functional testing requirements (for UI, API, and Database) for web, mobile, and mobile web applications.
• Understand and document test automation requirements for functional and non-functional (including load, stress, and performance) testing
• Develop frameworks to test UI, API services, and databases
• Develop and execute automated test scripts using a pre-defined framework
• Participate in test automation code reviews
• Good understanding of testing platforms such as TestNG and automation tools or help develop custom tools used for integration testing purposes
• Work with build automation tools such as Maven
• Design, implementation, and execution of load, performance, volume, and scalability tests using industry-standard tools
• Identifying performance bottlenecks and making recommendations for performance tuning
• Raise PR and merge code into local and master branches, as required
• Collaborates with other quality and development engineers to build, evolve, and maintain a scalable continuous build and deployment pipeline
• Troubleshooting Jenkins, test failures, and build configurations
• Work closely with members of the development team to solve any issues identified. This includes deploying diggable build in test environments, understanding and debugging application code is required to resolve any blockers.

Requirements

• Programming language (one or more) - Java, Python, JavaScript
• Unit testing - Junit
• API or UI test automation tools and frameworks - Selenium, Appium, Rest Assured, Postman, SoapUI, Karate, Robot
• Performance testing tool - JMeter
• Database - SQL
• Configuration management - GIT
• Build management - Maven
• Continuous Integration - Jenkins