Technical Support L1 - AD & Exchange
Hello,
Greetings for the day !!!
We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L1 - AD & Exchange
Experience Level: 2+ Years
External Skills And Expertise
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
About An international MNC specialized into Hardware & Networking
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Role: Technical Support Engineer
Experience: 2 + years
Location: Visakhapatnam
Roles & Responsibilities:
• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service
• Triage Simple to Intermediate complexity hardware faults and software defects
• Work on Service Requests related to End-user configuration requests
• Proactively assign email tickets and make outbound calls to end customers on their Service Requests
• Work with end users on issues related to Windows Application & Software
• Troubleshooting hardware and computer peripherals such as printers and fax machines
• Perform password resets and provides required access to end users
• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed
• Provide Complete management of Service Request from Case creation to Resolution
• Suggest improvements to process and workflow in the support center
• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.
Technical Skillset Requirements
• Knowledge of OSI reference model and Protocols
• Understanding of a Domain/corporate IT environment including PC & Laptop setup
• Provide technical support on Windows OS and MACOS platform
• Troubleshoot system specific issues related to PC & Laptop
• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider
• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals
• Knowledge of DHCP and troubleshoot issues related to Network
• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.
Role Qualifications and Requirements:
• The following are minimum qualifications and requirements required for this role.
• Able to work independently with limited supervision and be successful in a team environment.
• 2-3 years of relevant work experience.
• Understanding of Operating systems and Desktop hardware.
• Ability and desire to quickly learn new technologies and concepts.
• Strong Oral and Written communication skills.
• Strong Interpersonal & Analytical skills.
• Adherence to QA Program.
• Ability to work well in a team environment.
• Work a flexible work schedule including nights and weekend shifts (24/7)
Description:
Responsibilities
Strategy & Planning
- The NOC Managers/ Product support Engineers' primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
- Provides overall expertise with all network operations functions.
- Ability to define, implement and enforce configuration management and change management policies and practices.
Acquisition & Deployment
- Handle escalations and manage support from different levels.
- Ensure adherence of operational metrics.
- Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
- Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
- Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
- Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
- Provide procedural training to staff.
- Perform performance objectives and performance reviews with all team members.
Operational Management
- The NOC Manager will include hands-on technical support work related to the overall health and maintenance of customer environments.
- This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
- The NOC Manager will manage all related partner operational expectations.
- Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
- Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
- Ensure that reports are accurate and delivered on time.
Experience:
- More than 3-6 years' experience in Microsoft product build and support experience with a high availability 24x7 including:
- Expert knowledge of (SCCM) System Center configuration Manager 2012.
- MS Server 2003 / 2008 Server Admin / Virtualization - MCSE / MCITP
- VMware 410 VSphere Administrator - VCP410 Certified
- Expert knowledge of Virtualization using VMware,MCITP
- Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, backup procedures, Group policy, Disaster recovery
- and High availability using industry standards.
- Ability to work independently as well as in a team environment.
- Network services experience is desired.
- ITIL V3 Foundation Certification preferred
Location: Chennai
Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
Location - https://www.linkedin.com/feed/hashtag/?keywords=mohali&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Mohali
https://www.linkedin.com/feed/hashtag/?keywords=5daysworking&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#5daysworking
Job Description
- https://www.linkedin.com/feed/hashtag/?keywords=activedirectory&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#ActiveDirectory Domain, https://www.linkedin.com/feed/hashtag/?keywords=grouppolicies&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#GroupPolicies, https://www.linkedin.com/feed/hashtag/?keywords=domaincontroller&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Domaincontroller migration and upgrades.
- File and Print sharing, https://www.linkedin.com/feed/hashtag/?keywords=ntfs&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#NTFS permissions. https://www.linkedin.com/feed/hashtag/?keywords=fileserver&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#FileServer https://www.linkedin.com/feed/hashtag/?keywords=migrations&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#migrations.
- https://www.linkedin.com/feed/hashtag/?keywords=microsoftexchange&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#MicrosoftExchange or https://www.linkedin.com/feed/hashtag/?keywords=office365&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Office365 messaging, https://www.linkedin.com/feed/hashtag/?keywords=outlook&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Outlook Configurations.
- Knowledge of Data https://www.linkedin.com/feed/hashtag/?keywords=backups&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Backups, Backup Strategies, Experience on https://www.linkedin.com/feed/hashtag/?keywords=backuptools&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#backuptools will be an additional advantage.
- Basic knowledge of https://www.linkedin.com/feed/hashtag/?keywords=routers&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Routers, https://www.linkedin.com/feed/hashtag/?keywords=firewalls&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Firewalls, NAT, https://www.linkedin.com/feed/hashtag/?keywords=vpn&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#VPN configuration https://www.linkedin.com/feed/hashtag/?keywords=sonicwalll&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Sonicwalll preferable.
- Knowledge and working experience on https://www.linkedin.com/feed/hashtag/?keywords=ticketingsystems&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#TicketingSystems & https://www.linkedin.com/feed/hashtag/?keywords=remoteadministration&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RemoteAdministration tools.
- Good https://www.linkedin.com/feed/hashtag/?keywords=desktoptroubleshooting&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DesktopTroubleshooting experience.
- https://www.linkedin.com/feed/hashtag/?keywords=antivirus&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#AntiVirus installations and https://www.linkedin.com/feed/hashtag/?keywords=troubleshooting&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Troubleshooting.
- Knowledge of https://www.linkedin.com/feed/hashtag/?keywords=dhcp&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DHCP , https://www.linkedin.com/feed/hashtag/?keywords=dns&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#DNS Management.
- Ticketing tool and https://www.linkedin.com/feed/hashtag/?keywords=rmm&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#RMM tool https://www.linkedin.com/feed/hashtag/?keywords=labtech&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Labtech, https://www.linkedin.com/feed/hashtag/?keywords=kaseya&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Kaseya, https://www.linkedin.com/feed/hashtag/?keywords=autotask&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6830485845649215489">#Autotask (Experience preferred).
Skills – Jboss, DevOps, ServiceNow, Windows Server.
JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management
We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Responsibilities
- Install and configure software and hardware
- Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls
- Upgrade systems with new releases and models
Must-have Skills
Technical Skills
- Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
- Functional knowledge of Active Directory security groups
- Experience with configuring Microsoft 365 security policies
- Ability to troubleshoot issues related to Windows 10 operating systems
- Basic hardware troubleshooting skills
Soft skills
- Eager to learn and apply new technologies and tools to get the job done
- Strong analytical and organizational skills
- Good communications skills to be able to communicate with people to understand and comprehend underlying issues
Bonus Points
- Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
- Network configuration and management
- Fortinet firewall configuration
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
- Identity Access Management (IAM)/SailPoint IIQ Implementation and Governance
- Java development
- Role -Base Access Control (RBAC)
- Custom / OOTB connector development experience
- Integration experience with JDBC, Active Directory, ServiceNow, Mainframe ACF2