Technical Support L1 - AD & Exchange

Ideal Candidate

10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.

Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.

Proficiency in SQL, Python, and Scala for data processing and analytics.

Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.

Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice

Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.

Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery

Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).

Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.

Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.

Proven ability to drive technical strategy and align it with business objectives.

Strong leadership, communication, and stakeholder management skills.

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Very good knowledge of at least one front end technology like AngularJs, ReactJs, ViewJs

Very good experience in AJAX, Javascript, Jquery, HTML, CSS3, bootstrap.

Good experience working for APIs and web-services

Should have good experience working for GIT or Bitbucket

Excellent Communication

Able to communicate with International client directly

- Strong logic and analytical skills.

- 5+ Years of experience with PHP, React.js, Javascript, HTML5, CSS3.

- Database Experience - Postgres or other relational databases.

- Proficient understanding of code versioning tools, such as Git, bitbucket.

- Familiarity with Unix/Linux environments.

- Experience with modern dev stack (Docker, Kubernetes) as well as cloud hosting solutions would be an added advantage but not compulsory.

- Use SOAP and REST to implement API integrations

- Flexible to Learn new technologies!!

Must Good English communication

About us:

Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. 

Rubick has catalogued over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets.

Visit us: https://www.rubick.ai/

Responsibilities:

● Ability to create SEO-rich, unique, and interesting content according to guidelines

● Adhere to strict quality standards and write about 3000 words ready-to-publish content per day

● Ensure the content is well-researched, factually correct, relevant, grammatically correct, and non-plagiarized

● Have working knowledge of SEO (keyword research, title, and meta description)

● As a part of a continuous learning process/growth opportunity / and inclusive work culture - writer will have to support editing and any additional responsibilities as and when required

Requirements:

● Excellent writing and editing skills, with the ability to write for different formats and audiences

● Proficiency in SEO tools such as Google Analytics, SEMrush, Ahrefs, and Moz

● Understanding of on-page and off-page optimization techniques, including meta descriptions, title tags, link building, and content optimization

● Ability to work in a fast-paced environment, manage multiple projects, and meet tight deadlines

● Strong communication skills and the ability to collaborate effectively with cross-functional teams

● Edit 3000/3500 words on a daily basis.

● Strict adherence to follow the SEO Guidelines.

Educational background:

● Bachelor or Master’s degree in the relevant field would be an advantage.

● Should be graduated or post graduated from premium/tier 1 universities.

Perks & Benefits:

● Monthly Rewards & recognition

● Medical insurance for self

● Office trips and events

Additional Details:

Website https://www.textmercato.com/

Mode of work: Work From Home

Years of Experience : 2-3 years

Days of work : 5 days (Monday to Friday)

Headquartered at Bangalore

Role type Full time : Contract (2 Months)

Job Type: Full-time

Pay: From ₹18,000 - 20,000

Location : Gulbai tekra Ahmedabad

Salary upto 25k

Any graduate

Only female candidate

Ahmedabad based candidate

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

• Proven 3+ years of experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Ability to document and troubleshoot errors
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills.

Informatica PowerCenter (9x ,10.2) : Minimum 2+ years experience

SQL / PLSQL: Understanding of SQL procedure. Able to convert procedures into Informatica mapping.

Good to have- Advantage if you have knowledge of Windows Batch Script.

Required Skills:

Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server