Technical Support L1 - AD & Exchange

Roles & Responsibilities

• Curate accurate and compelling product listings for the brand’s website & marketplaces like Amazon, Flipkart, Pepperfry, etc.
• Collaborate with teams to gather and update product information.
• Maintain consistent catalog formatting and apply SEO practices depending on type of platform.
• Be proactive in analyzing listing performance and identifying enhancement opportunities.
• Maintain the upload TAT target.
• Participate in the identification and correction of product errors and investigate catalog-related complaints.
• Coordinate with internal teams to ensure accurate and timely listings.
• Contribute information, ideas, and research to help develop and improve the quality of listings.
• Stay updated on industry trends and implement best practices.

Requirements:

• Proven catalog management expertise.
• Minimum 1-year experience in Amazon & Flipkart listing .
• Any Graduate Degree.
• Familiarity with e-commerce platforms and cataloging.
• Strong organizational and communication skills.
• Problem-solving with adaptability.
• Excellent interpersonal communication skills.
• Good excel knowledge.
• A keen interest in and knowledge of Sleep Solution related brands.
• A keen eye for details.
• Previous e-commerce experience is a plus.

What's in it for you?

- You get to drive the D2C revolution in India.

- Opportunity for professional growth.

- Direct exposure to running a business.

- Great peers, you can learn from.

- A chance to join a collaborative and dynamic team dedicated to enhancing the customer experience.

About position: We seek a Content Writer to join our editorial team. As a part of our team, a content writer will be working towards enhancing our website and often be in charge of conducting subject research and developing style manuals for our needs and requirements that helps drive conversions based on the organization’s goals.

Work Hours: Full Time (10:00 AM to 06:00 PM IST).

Experience required:  0-1 years experience required.

Responsibilities:

• Prepare well-structured drafts using Content Management Systems for cut-off, placement, and course of universities.
• Ensure all-around consistency (style, fonts, and images). Update website content as needed and conduct research on any given topic when required.
• Curate content with reference to punctuation, sentence formation, grammar, and content research. 
• Write and research about different colleges and universities.
• Share daily updates with the team leader and complete the targets on time.
• Proofread, edit, and curate content of colleges and universities, etc.           

Requirements:

• A bachelor's degree in journalism, communication, marketing or a related field.
• A portfolio of published or unpublished work that demonstrates your writing abilities and style.
• Proficiency in English grammar, spelling and punctuation.
• Familiarity with SEO principles and best practices.
• Knowledge of content management systems and tools, such as WordPress, Google Docs, etc.
• Ability to research and verify information from credible sources.
• Creativity and originality in generating ideas and content.
• Attention to detail and quality assurance.
• Adaptability and flexibility in working on different projects and topics

Job Description: We are looking for a skilled Content Strategist with at least 3 years of experience to join our team. You will be in charge of creating and implementing a content strategy that is in line with our overarching marketing and business goals in your capacity as a content strategist. In order to produce interesting, pertinent, and valuable content that appeals to our target audience, you will closely collaborate with our marketing, design, and product teams.

Roles and Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more

• Conduct research to understand our target audience and their needs, and develop buyer personas and content maps to guide content creation

• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers

• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches

• Create a social engagement playbook/guideline for community moderators and ensure that content is published on schedule

• Write and edit high-quality, engaging, and informative content for a variety of channels (social media posts, blogs, newsletters etc.)

• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Formulate customer delight moments

• Use data and analytics to measure the success of our content, and make data-driven decisions to improve content performance

• Stay up-to-date with industry trends and best practices in content marketing and SEM, and make recommendations for continuous improvement

• Responsible for developing a sense of community amongst the Client creator base

• Ensure all Client creators are benefiting from the community

• Develop non-product solutions that will enable retention and increase customer satisfaction

• Develop partnerships that will help in creator retention

• Contribute to the development of our overall marketing and business strategies, and provide insights and recommendations based on your expertise in content marketing

Requirements:

• Graduate with at least 3 years of experience in social media marketing, community engagement, content marketing, content strategy, or a related field

• Bachelor's degree in marketing, communications, journalism, or a related field would be a plus

• Active and engaged participant in social media

• Excellent writing, editing, and proofreading skills, with a keen eye for detail

• Strong communication and presentation skills to communicate the message effectively

• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders

• Highly organized, detail-oriented, and able to manage/execute multiple ongoing projects

• Familiarity with content management systems (CMS) and email marketing platforms

• Proficiency in SEM best practices and the ability to optimize content for search engines

• Proficient knowledge of Data Analytics and strong analytical skills, with the ability to analyze data and use insights to improve content performance

• A passion for content marketing and a desire to stay up-to-date with the latest trends and best practices

• Ability to identify and track relevant community KPIs

• Good network among influencers

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

1. Managing social media pages with a digital growth strategy.
2. 2. Coming up with online contests for audience engagement.
3. 3. Creating strategies for brand promotion and increasing the brand's visibility.
4. 4. Working on monthly calendar management, creative content, blogs, social media growth strategies, digital ads, and organic strategies.
5. 5. Working on engagement with bloggers.
6. 6. Interested to learn about Website updates and website optimization in terms of content and SEO.
7. 7. Copywriting for social media posts, promotional emails, and other marketing ideas
8. 8. Design and present new social media campaign ideas
9. 9. Track, report, and analyze campaign performance to foresee and resolve issues before they occur daily and proactively.
10. 10. Lead and manage media campaigns with definite conclusions and actions
11. 11. Identify and evaluate new campaign opportunities and growth initiatives and convert them into short-term or long-term projects with estimated timelines and expected results
12. 12. Participate in departmental or cross-team meetings to communicate results and issues
13. 13. Audit accounts periodically and suggest any optimization changes related to account structure and optimization to improve the content
14. 14. Generate weekly and monthly reporting for all digital marketing campaigns assessed against ROI and KPIs
15. Requirements: SEO, SEM, Video Editing skills, Content writing 
16. Qualifications in the relevant field is mandatory Exceptional organizational and multitasking abilities. 
17. Strong interpersonal and communication skills. Ability to maintain confidentiality and handle sensitive information.

Role Overview:

The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.

Key Responsibilities:

1. SEO Strategy Development and Execution:

• Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
• Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.

1. Content Optimization:

• Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
• Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.

1. Performance Monitoring and Reporting:

• Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
• Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.

1. Technical SEO Management:

• Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
• Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.

1. Competitor and Market Analysis:

• Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
• Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.

1. Local SEO:

• Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
• Optimize Google My Business profiles and manage location-based search strategies.

1. Collaboration and Training:

• Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
• Provide training and guidance to team members on SEO best practices.

Qualifications and Requirements:

Education:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

Experience:

• 2–5 years of experience as an SEO Analyst or in a similar role.
• Proven experience in optimizing content for the mental health or healthcare sector is mandatory.

Skills and Knowledge:

• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
• Strong understanding of technical SEO, keyword research, and link-building strategies.
• Familiarity with content management systems (e.g., WordPress).
• Knowledge of HTML, CSS, and basic coding practices is a plus.
• Excellent analytical and problem-solving skills.

Personal Attributes:

• Strong attention to detail with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.
• Sensitivity and awareness when working with mental health-related content.

Key Competencies:

• Expertise in SEO strategies and best practices.
• Data-driven decision-making and performance analysis.
• Ability to adapt strategies to the unique needs of mental health-related audiences.
• Strong alignment with the organization’s mission to promote mental health awareness.

Requirements:

• Must have 5+ years of experience
• Strong proficiency in data engineering concepts and practices.
• Extensive experience in applying data science and machine learning techniques.
• Working knowledge of extracting information from unstructured data sources, particularly PDFs.
• Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
• Knowledge of prompt engineering and fine-tuning techniques.
• Practical experience in building Retrieval-Augmented Generation (RAG) systems.
• Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
• Proven experience in extracting valuable insights from diverse data sets.
• Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
• Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
• Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.

Good to have:

Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.

Preferred Qualifications:

BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.

Note: We are looking for passionate candidates who can join immediately.

• Complete website redesign: The website of the company has been completely redesigned by collaborating with one of the country’s top designers who has worked with brands such as Treebo, Bira 91, etc. You will get the opportunity to create this from scratch.
• Learning Product: Creating the world’s first and most comprehensive live learning product to help kids become confident communicators
• Teacher Product: Ever thought of how millions of Uber drivers are managed completely by technology? You now have the chance to build technology that will manage the entire lifecycle of thousands of teachers across the globe.

•  Break down tech problems and determine a workable solution.
•  Integrate front-end design and/or code into the back-end system.
• Develop incrementally and iteratively to elicit feedback over a short period of time.
• Write a clean, readable code that doesn’t necessarily need to be commented on.
• Collaborate with the business and design teams
• Continue learning and growing in emerging web technologies and methodologies

• As a developer in a funded product company, you will find immense avenues of growth, in the form of knowledge, exposure to different technology, exposure to different products, career progression, and aggressive monetary growth based on performance.
• All 10x engineers will get unparalleled career growth and will outperform their batchmates by two times.
•  You will get complete accountability – you could proudly say that you have built complete products on your own

• Work experience as a front end developer with a reputed organization
• Good Understanding of  ReactJs or Next Js
• Intermediate understanding of relational databases, specifically SQL-based systems, and language.
• Basic to intermediate understanding of front-end languages and technologies, such as JavaScript, HTML5, CSS3, etc.
• Solid understanding of object-oriented development and design patterns.
• Good understanding of testing concepts and practices, including unit, integration, and use case testing.
• A BS/MS in Computer Science, Software Engineering, or related field or comparable experience in web application development required.

• Responsibilities will include understanding requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.
• Ownership of front end platforms – Android, iOS, msite and website. Have worked extensively in frontend and need to be able define and analyse numerous product metrics and know when and how to apply each in order to influence the success of the product.
• Conceptualize and build innovative Financial Products in Lending for platform users. Most of the products are being developed for the first time in India
• Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.
• Track record of successful collaboration with a product development team or organization.
• Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fastmoving environment.
• Strong business management and analysis skills.
• Contagious can-do attitude and self-sufficient work style
• Ability to manage a team of 6-10 smart product managers 

• Overall 12-14 years of experience.
• Minimum 7 years of strong consumer internet related Product and 2 years in fintech. Management background preferably in eCommerce /Technology/ Fintech / Banking industry. Understanding & having gone through the pain of what it takes to build a great product
• Passion for Results: High degree of commitment with bias for execution excellence
• Excellent academic background and records.
• Extra-ordinary skills in crisis management, inter-personal communication, collaboration and team work.
• Master of multiple tasking. Takes on initiatives and challenges.
• In short, we are looking for superstar leader to join a superstar team.