
Technical Support L1 - AD & Exchange
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Technical Support L1 - AD & Exchange
Experience Level: 2+ Years
External Skills And Expertise
and concise manner.
Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
The candidate has to work 24*7 shifts.
Duties & Responsibilities:
Patching.
Organized, detail-oriented, and self-motivated.
The ability to effectively communicate through phone, chat, and email
is required.
Server level technical skills: server builds and administration, support,
virtual environment administration.
Ability to work on multiple issues simultaneously in a fast-paced
environment.
Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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- Strong execution, problem-solving, and analytical skills, with the ability to identify blockers and use metrics to optimize performance.
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Candidates Profile:
• Good English Communication.
• Go better Attitude.
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• Entrepreneurial Attitude.
• Presentable.
• Good Co-ordination and convincing skill
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• Organize, Plan and Implement (real-estate) project specific sales.
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• Handle daily operations including internal company CRM tools.
• Take ownership and initiative to hone up real estate knowledge and stay up-to-date with rules & regulations in the Indian real estate market.
• Maintain cordial relationships with prospective Builder and Prospective buyers and other customers of the company.
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