Technical Support L1 - AD & Exchange

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Please find the job details below

Experience: 4.1-7 years

Must Have: React, Docker, Cache

 REQUIREMENTS:

• Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques
• understanding of different components such as web server, storages, integrations
• should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
• Good knowledge of functional and Object-Oriented Programming
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Familiarity with Azure pipeline
• Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

  RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in client’s e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve

fortnightly, monthly client retention and revenue targets

• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 4-5 in person meetings (F2F) with clients onsite

Desired Candidate Profile

• Graduation+ MBA from tier 1 colleges
• Relevant work experience of 3-7 years as Entrepreneur in Residence or must have experience as an ex-founder or from consulting companies
• Outstanding communication, presentation, interpersonal and professional networking skills
• High-ownership and excellent problem-solving ability is a must    

• Company  Activation Specialist team is accountable for tactical Buying and implementation for a set of clients.
• WM Activation Specialist team to understands clients’ brand identity. Agency’s deliverables and campaign KPI’s.
• Understand the campaign brief received from Agency Specialist lead, and provide benchmarking/ planning rates / final negotiation in line with SOP.
• Coordination with other stakeholders, mainly the WM Planning team for deal closures
• Negotiate with Vendors for your activation plan including campaign value adds, FCT management, campaign execution etc.
• Optimize the activation plan to achieve the objectives/ KPI.
• Close the optimized plan with Activation Specialist lead.
• Track the live campaigns on daily/ weekly basis in terms of spot implementation, campaign performance, mid- evaluations etc.
• Campaign management including performance and corrective measures. Campaign inflight optimization is compulsorily done for every single campaign
• Follow end to end process for Campaign execution and Campaign management.

• Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
• Develop Java class for AES symmetric decryption and decompression of web service.
• Configure the EDI process to enable client to exchange documents with the business partners.
• Develop a program to update credit card details from a FTP file in FI/CO.
• Modify the above LSMW to accumulate quantity for the same records and post as one record.
• Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
• Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
• Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
• Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
• Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
• Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
• Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
• Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
• Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
• Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.

Wow Labz is one of India’s leading turnkey product development companies. Products built by us have won numerous awards and touched the lives of over 30 million people globally. Whether we are creating new products or helping a small startup extend its reach, we build from our hearts. We’re entrepreneurial and we love new ideas. We have a fun culture and a team that cares about your development and growth.

We are looking for an experienced game designer working primarily with Unity to be a part of our exciting game development team at Wow Labz. You would be part of a team that is working on designing and developing the future of games and interactive experiences. 

We are creating amazing experiences and hub worlds in the metaverse which integrate with our blockchain protocols to offer unique experiences. 

Your primary responsibilities would be to architect the entire multiplayer experience for our game world. You will design, deploy and iteratively various multiplayer experiences while working with our frontend team to realize the project goals and objectives.

Please be sure to highlight the following in your resume:

• Publicly accessible links to games you have built and deployed. These need to be Unity based. (Please provide links to these)
• Links to multiplayer games you have developed, worked with commercially.
• List of certifications you have completed on Unity (optional).

Responsibilities:

• Research and develop an optimal architecture using Mirror/Photon for the multiplayer experience. 
• Design and Develop multiplayer components like lobbies, matchmaking, etc. 
• Work with the frontend to develop player to player interactions in-game. 
• Develop cross player transaction systems based on game economy and currency. 
• Work with remote servers and game servers and make decisions on architecture and tools to be used.
• Create awesomely fun multiplayer user-to-user interactions.
• Design the persistent data pipeline to manage and record game and economy data.

• 4+ years of minimum production experience in Unity game development.
• Must have released at least 1 game commercially.
• Must have at least 1 commercial multiplayer game as experience.
• Team player and takes responsibility for work, handles feedback well.
• Strong working knowledge of Unity systems like  Prefabs, Animations, UI, TextMeshPro, Profiler, Cinemachine, Terrain, 3D Sound, etc.
• In-depth understanding of multiplayer practices and networking concepts.
• Strong knowledge of server systems and cloud. Strong grasp of multiplayer architecture design and server design.
• Experience working with Blender, Maya and 3D pipeline for game dev is a bonus.
• Strong grasp of Photoshop or other image manipulation tools is a bonus.
• Strong AR/VR and Metaverse understanding is a bonus.
• Strong grasp of C# and industry standard coding practices. Knowledge of various design patterns like Singletons, Object Pooling, Event/Subscriber Systems, Delegates, etc. is a must.
• Ability to profile and recognize bottlenecks and fix code accordingly & suggest changes.
• Experience with Git and working with tools like Bitbucket, Unity Collaborate and PlasticSCM is a must.
• Knowledge of Visual Scripting is a bonus.
• Highly capable of executing in a fast-paced, virtual, changing environment
• Strong problem-solving, analytical and troubleshooting skills

• Platform experience with releasing on Android and iOS.
• Experience writing custom shaders in Unity.

• Curious and aware of the latest digital and social media trends
• Avid Gamer who is knowledgeable  about the latest gaming trends
• Strong relationship-building skills
• Exceptional analytical reasoning, problem-solving, and creative thinking skills
• Extremely self-driven and able to execute in a diligent manner
• Get a kick out of leading a solution towards its completion
• Fun to hang out with!

Desired Profile

 Feasibility assessments – Outline Risks , Design , Effort / Cost Estimate.

 Analyse, design, document, and agree - Solutions to meet requirements / timelines.

 Produce refined estimates of effort, time, resource, and costs for work requests.

 Work effectively with Product Managers and Product Owners to ensure delivery against agreed priorities.

 Develop code, perform peer code reviews, and complete integration tests.

 Ensure delivery of high quality, fit-for-purpose solutions – Follow software development & architectural principals.

 Ensure all solutions maintain the integrity of data throughout capture, processing, and storage.

 Engage with the various testing teams, facilitating systems Test, UAT & other test phases.

 Ensure all software changes are prepared for deployment into PRODUCTION, following CPP’s change control processes.

 Provide regular development progress reports to key stakeholders as necessary.

 Maintain effective documentation and share expertise with colleagues to eliminate single points of expertise within the team.

 Research the external environment, and where appropriate identify and recommend external partners for the delivery of best in class technologies suitable for CPP applications.

 Understanding the use cases (and/or user stories) in order to oversee the design of the architecture for the products to be built.

Skills:

Significant “hands on” software development/support experience gained in a commercial environment with React & Node.

Demonstrable knowledge of Postgres database technology.

Proven experience of using automated test tools/frameworks (e.g. Spock, Selenium, JEB) and Continuous Integration tools (e.g. Hudson, Jenkins).

Experience in a range of software development methodologies (e.g. Agile/SCRUM, Waterfall, DevOps) and secure coding standards (e.g. OWASP).

Knowledge of payment processing regulations (PCI-DSS) and security standards (ISO 27001).

Knowledge of other software development tools (e.g. Stash, Jira, Git).

 Degree in a relevant IT discipline, or equivalent experience gained in a relevant industry