Technical Support L1 - AD & Exchange

Thirumoolar IT Solutions is looking for a motivated and enthusiastic Fresher Trained Dataset Engineer to join our team. This entry-level position is ideal for recent graduates who are eager to apply their academic knowledge in a practical setting and contribute to the development of high-quality datasets for machine learning applications.

Responsibilities

Assist in the collection, cleaning, and preprocessing of data to ensure it is ready for training machine learning models.

Collaborate with senior dataset engineers and data scientists to understand the requirements for specific machine learning tasks.

Participate in the annotation and labeling of datasets, ensuring accuracy and consistency in data representation.

Conduct quality checks on datasets to identify and rectify errors or inconsistencies.

Support the development of documentation and guidelines for data annotation processes.

Stay updated with the latest tools and techniques in data processing and machine learning.

Skills and Qualifications

Bachelor’s degree in Computer Science, Data Science, Mathematics, or a related field.

Basic understanding of machine learning concepts and the importance of high-quality datasets.

Familiarity with programming languages such as Python or R is a plus.

Knowledge of data manipulation libraries (e.g., Pandas, NumPy) is advantageous.

Strong analytical skills and attention to detail.

Excellent communication and teamwork abilities.

A passion for learning and a desire to grow in the field of data engineering.

Preferred Location

Candidates based in Tamil Nadu or those willing to work from home are encouraged to apply.

Responsibilities

• Take product ideas from ideation to implementation
• Design and develop backend services that expand the capabilities of the product
• Write high quality, structured application/interface code and tests
• Lead engineering discussions to ensure the best practices, maintainability and security of the application
• Participate in design and code reviews

We are looking for

• 3+ years of experience building quality applications
• Proficient in Node JS, NoSQL databases
• Strong working knowledge of Web technologies and APIs
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in planning, designing architecture and working with teams
• Experience with SaaS product or an early stage startup is a plus

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 3+ years of experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
• Experience with test-driven development
• Experience with GIT and Maven.
• Experience with Spring Security.

• Designing, developing, coding, testing and debugging software framework/product
• Coordinate automation testing with the Engineering team members in an Agile workflow
• Flexible to work on automation as well as development
• Create accurate and detailed bug reports when issues are identified
• Mentor and assist other Engineering team members in automation standards

Do you have the right skills?

• 2+ years of professional experience within Automation/Development
• Scripting experience in Java or Python
• Hands on experience with the Rest API testing is necessary
• Basic understanding of networking / Linux process debugging tools
• Excellent communication and analytical skills, with experience working with otherdevelopers towards a common goal
• Great communication: Provides status without prompt, brings up blockers (coding/testing) immediately, speaks up in standup / planning
• Ability to remove some roadblocks

You Will:

• Lead, coach and mentor a team of 8-10 engineers so they all learn, grow, and succeed.
• Plan and prioritize work for your team, including collaborating with cross border teams.
• Provide oversight and accountability for technical decisions.
• Create an inclusive environment that attracts and retains high-performing engineers.
• You will collaborate with Developers, Program Managers, QA and Devops Engineers in an agile development environment.
• Constantly learn and grow as an engineer and an engineering leader.
• Demonstrate a passion for customers and technology.


You must have:

• Experience in the design, development, and deployment of large-scale enterprise applications with multiple tiers
• Exposure on agile test-driven development for robustness, usability, reliability, security and performance.
• Strong technical aptitude for any programming language, preferred, Core JAVA and Spring Boot and other Spring libraries, Eureka, Hystrix etc.
• Experience of creating architecture or developing web services using Open source technologies and to integrate applications with databases such as Oracle, MySQL, MongoDB, or Cassandra
• Solid understanding of OOPS, algorithms and data structures.
• Experience on Kafka / Scala / Storm / Elastic Search and Web Services like RESTful.
• Experience in building highly scalable distributed systems
• Extensive experience with version control systems (Git is preferred) and issue tracking systems (JIRA is preferred)

Big Pluses if you:

• Have a strong focus on business outcomes
• Are comfortable with collaboration, open communication and reaching across functional borders
• Are self-motivated and can get things done
• Have the ability to communicate and defend your ideas clearly
• Have a strong knowledge of threading, concurrency, scaling, and high availability.
• Have a desire to build products that users love

• Stay current with new and evolving technologies via formal training and self-directed education