Role - Technical Activation Consultant
Experience - 4 to 8 years
Location - Gurgaon, Delhi
Qualifications - B.E / B.Tech / BCA / BSc-IT
About our client :
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
- Lead technical projects, installation, and configuration for all new customers through a team of technical consultants
- Liaise with vendors for scheduling interface tests and ensure project timelines are honored.
- Collaborate with the IT Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments.
- Work closely with the Project Manager and flag any technical issues in time.
- Document the Interface testing and other details, and update and complete all handovers.
- Do an audit of newly implemented properties for the initial few weeks and identify the repeated issues reported by the property.
- Troubleshoot technical issues faced which could be related to external interfaces, networking, applications, etc.
- Coordinate with an engineering group for installation-related issues.
- Provide Level 2 support for any production-related technical issues.
Technical Competencies you'll possess :-
- In-depth knowledge of Windows servers and strong Windows Administration skills.
- Good understanding of Networking, Firewall, Infrastructure, SQL, and IIS Configuration.
- Experience with Cloud Services (AWS
- Working knowledge of interfaces and integrations of systems.
- Enhanced troubleshooting skills and solution mindset for repetitive issues.
- Possess a good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc
About IT / Software
Similar jobs
Job Tittle:- AWS Solution Architect
CTC:- 22 LPA
Experience:- 7+Years
Location:- Goregaon, Thane
Working Mode:- WFO
Primary Skills
- Proven experience as an AWS Solution Architect or a similar role, with a strong understanding of AWS services and architecture.
- AWS certifications such as AWS Certified Solutions Architect - Associate or AWS Certified Solutions Architect - Professional.
- Strong knowledge of cloud computing concepts, distributed systems, and architectural best practices.
- Proficiency in designing and implementing AWS solutions for computing, storage, networking, database, and security.
- Familiarity with automation and orchestration tools such as AWS CloudFormation or Terraform.
Qualification:- BCA, MCA, B.Tech, M.Tech
Responsibilities:-
- Collaborate with clients and internal teams to understand business requirements and design effective solutions using AWS services.
- Assess infrastructure needs and design scalable and resilient architectures that leverage AWS best practices.
- Assist with the migration of on-premises applications and infrastructure to AWS, ensuring minimal downtime and maximum efficiency.
- Optimize application performance and cost by analyzing and fine-tuning AWS resources.
- Ensure security and compliance of AWS solutions by implementing appropriate security controls, encryption, and access management.
- Create and maintain technical documentation, including architecture diagrams, deployment guides, and best practices.
- Provide guidance and support to development teams in implementing AWS services and integrating them into applications.
- Stay updated with the latest AWS services, features, and industry trends, and evaluate their applicability to the organization's needs.
- Collaborate with cross-functional teams, including developers, operations, and project managers, to deliver successful AWS solutions.
How You'll Contribute:
● Redefine Fintech architecture standards by building easy-to-use, highly scalable,robust, and flexible APIs
● In-depth analysis of the systems/architectures and predict potential future breakdown and proactively bring solution
● Partner with internal stakeholders, to identify potential features implementation on that could cater to our growing business needs
● Drive the team towards writing high-quality codes, tackle abstracts/flaws in system design to attain revved-up API performance, high code reusability and readability.
● Think through the complex Fintech infrastructure and propose an easy-to-deploy modular infrastructure that could adapt and adjust to the specific requirements of the growing client base
● Design and create for scale, optimized memory usage and high throughput performance.
Skills Required:
● 5+ years of experience in the development of complex distributed systems
● Prior experience in building sustainable, reliable and secure microservice-based scalable architecture using Python Programming Language
● In-depth understanding of Python associated libraries and frameworks
● Strong involvement in managing and maintaining produc Ɵ on-level code with high volume API hits and low-latency APIs
● Strong knowledge of Data Structure, Algorithms, Design Patterns, Multi threading concepts, etc
● Ability to design and implement technical road maps for the system and components
● Bring in new software development practices, design/architecture innovations to make our Tech stack more robust
● Hands-on experience in cloud technologies like AWS/GCP/Azure as well as relational databases like MySQL/PostgreSQL or any NoSQL database like DynamoDB
ob Description
Job Requirement:
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Experience with OKTA planning, implementation, and operations
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Configure Okta to provide enterprise Single Sign-On services and enable Multi-Factor Authentication (MFA) platform features for internal and external applications
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Identify required attributes, customizing log in pages and implement security policies
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Follow SDLC, change management and document the procedures on OKTA solutions to meet compliance requirements
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Hands on experience supporting and assisting users with access issues.
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Assess integration opportunities from technical perspective and provide solutions
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Anticipate, identify, track and resolve technical issues
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Experience in integrating Okta with on-premises directory and Cloud.
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Experience with Cloud technologies (Google Cloud Platform, Azure or AWS)
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Understanding of cloud computing architecture, technical design and implementations, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models
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Experience in various authentication standards such as Security Assertion Markup Language (SAML), OAuth and OpenID Connect
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Experience with various LDAP products including Active Directory and Azure
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Familiarity with SCIM and knowledge of various API authentication standards
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Mentoring and training others in the use and functionality of the Okta SaaS products including MFA and ensuring analysis, design, implementation, and support artifacts meet or exceed established Service Level objectives
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Experience working in Agile development environments
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Expertise in OKTA, Access Gateway, Single Sign-On, Adaptive MFA, Universal directory, Advanced Server Access, API Access Management, Secure authentication, access management systems, Identity as a Service (IDaaS), WS-Federation, OAuth, OpenID Connect
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Qualifications
Required Education & Experience
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5+ years of experience in implementing, integrating, and supporting Okta's cloud technologies
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5+ years of experience in implementing Active Directory and Azure AD technologies
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Ability and willingness to develop creative solutions to business problems and work well within a team environment
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Must have good communication and collaboration skills
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Solid diagnostic, testing, and problem-solving skills
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Good organizational and time management skills
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Must be team-oriented and able to collaborate across many participating teams
Preferred Candidate
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Okta Certified Professional or Okta Certified Administrator or Okta Certified Consultant certification
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Experience with Identity Governance Products (SailPoint, Oracle, Saviynt etc.)
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Experience with Privileged Access Management (CyberArk, BeyondTrust, Thycotic etc.)
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Experience with Linux and Windows Operating Systems
Work Location : India/Remote
Work Timing : 6:00 PM 3:00 AM IST (US Shift)
Job Description
Work location: Electronic City Ph-1, Bengaluru, Karnataka.
Shift timings: Rotational
Total experience required: 2- 6 yrs
SAP Concur L2 Technical Support:
- Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.
- Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
- Conduct initial testing of the product configurations.
- Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.
- Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.
- Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.
- They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.
Skills
SAP CONCUR
We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.
JOB DETAILS
Shift timing:
9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)
Position
Lead Operations Engineer
Location
Bangalore/ Gurgaon
About Our client
Who we are :
At a time when consumers are connected and empowered like never before,
Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24
social channels. We empower entire organizations to work together across social, marketing, advertising,
research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,
P&G, Shell, Samsung, and Visa.
What You'll Do
What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.
Candidates from product based companies only.
1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.
2. Working Experience on Jenkins, Ansible, Git, Release & Deployments
3. Working Experience on ELK, Mongo, Kafka, Kubernetes.
4. Implement and operate SaaS environments hosting multiple applications and provide production support.
5. Contribute to automation and provisioning of environments.
6. Strong Linux systems administration skills with RHCE/Centos.
7. Have scripting knowledge in one of the following – Python/Bash/Perl.
8. Good knowledge on Gradle, Maven, etc
9. Should have knowledge of service monitoring via Nagios, Sensu, etc
10. Good to have knowledge on setting up and deploying application servers .
11. Mentoring Team members
WHAT WE DO?
http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.
To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&feature=youtu.be">video
WHAT YOU SHALL DO?
We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.
- Performs diagnostics and maintenance of Applications
- Configures and troubleshoots backend Applications
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Does incident tracking and takes necessary action to resolve the issue
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
- Managing communication channels, such as e-mail, phone and other support management applications.
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by web or email
WHO WE ARE LOOKING FOR?
We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.
An ideal candidate would have the following qualifications:
- Education in an IT background or 2+ years of working experience with Linux/Unix environments.
- Knowledge of AWS or other Public Cloud Platform
- Scripting with BASH or Python - intermediate level
- Log parsing and analysis
- Flexibility in using different technologies/platforms
An ideal candidate would have the following skills:
- Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
- Problem articulation: Ability to ask+articulate customer problems & translate a solution.
- High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
- Team player: Is able to shift between coordination, cooperation and collaboration quickly.
5. Agility: Ability to quickly assess the situation and display a strong bias for action.
Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles
Perks of working at Karmalife:
- We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
- We take growth & learning seriously, you will have excellent mentors.
- Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.
Job Description:
TeamExtn is looking for a passionate Senior Scala Engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.
As a core member of our Special Projects team, you will work on various new projects in a startup-like environment. These projects may include such things as building new APIs (REST/GraphQL/gRPC) for new products, integrating new products with core Carvana services, building highly scalable back end processing systems in Scala and integrating with systems backed by Machine Learning. You will use cutting edge functional Scala libraries such as ZIO. You will have the opportunity to work closely with our Product, Experience and Software Engineering teams to deliver impact.
Responsibilities:
- Build highly scalable APIs and back end processing systems for new products
- Contribute in the full software development lifecycle from design and development to testing and operating in production
- Communicate effectively with engineers, product managers and data scientists
- Drive scalability and performance within our distributed AI platform
- Full software development lifecycle from design and development to testing and operating in production
- Communicate effectively with engineers, product managers and data scientists
Skills And Experience:
- 4+ years experience with Scala, Java or other functional language
- Experience with Akka and Lightbend stack
- Expert with PostgreSQL, MySQL or MS SQL
- Experience in architecting, developing, deploying and operating large scale distributed systems and actor systems
- Experience with cloud APIs (e.g., GCP, AWS, Azure)
- Messaging systems such as GCP Pub/Sub, RabbitMQ, Kafka
- Strong foundation in algorithms and data structures and their real-world use cases.
- Solid understanding of computer systems and networks
- Production quality coding standards and patterns
BONUS SKILLS:
- Experience with functional programming in Scala
- Knowledge of ZIO and related ecosystem
- Experience with functional database libraries in Scala (Quill preferred)
- Kubernetes and Docker
- Elasticsearch
- Typescript, React and frontend UI development experience
- gRPC, GraphQL
Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
-
Understand the technical application of the Velocity suite of products and services
-
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
-
3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
-
Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
-
Strong analytical and problem solving skills.
-
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
-
Team player with solid communication and presentation skills
-
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
- provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
- Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
- Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
- Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
- Document and follow-up customer suggestions for continued improvements to the Development Team.
- Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Improve Product user-guide and FAQs.
- ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
- CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
- CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)
- Identity Access Management (IAM)/SailPoint IIQ Implementation and Governance
- Java development
- Role -Base Access Control (RBAC)
- Custom / OOTB connector development experience
- Integration experience with JDBC, Active Directory, ServiceNow, Mainframe ACF2