Graphic Designer

Required Skills

• 4-6 years of professional experience building server applications with Node.js and the Spring framework.
• Experience working with the AWS Development stack, including: Lambda, API Gateway, DynamoDB, Cognito, Mobile Analytics, EC2 and RDS

Experience working with a handful of the following:

• relational databases: MySQL, or PostgreSQL or Oracle
• document-based data stores: MongoDB or CouchDB,
• key-value stores: DynamoDB, Redis, Memcached
• column-stores: Cassandra, Vertica
• Ability to work with front-end web technologies, like: HTML5/CSS3/Angular/Bootstrap
• Strong familiarity with *nix command line operations

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Delivering projects on time based on roadmap requirements
• Overriding technical architecture of the product
• Managing the Development Team including workloads, setting and managing targets, mentoring and training members of the team
• Writing technical specifications and managing projects through to completion
• Implementing and reviewing all development processes (coding standards, code review, code complexity)
• Identifying and resolving issues within the product
• Implementing and managing suitable monitoring systems for production platforms
• Monitoring costs across the AWS platform

Requirements:

• Be highly experienced in the following technologies: Java, Node Js, Typescript, React, SQL
• Show preferable experience in Android development, Kotlin, Mongo DB, MQTT
• Demonstrate fluent English speaking, reading, writing
• Excellent communication skills
• Have previous AWS Cloud experience
• Have experience in leading a Development Team, mentoring and training colleagues
• Demonstrate experience in managing projects through an agile environment, ideally Jira or Azure Devops

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the team

The Expansion Products team is responsible for driving volumetric & usage-based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labeled brand. 

The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone Systems, Email systems, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

We are looking for an experienced Senior software engineer with strong technical and communication skills who has developed full-stack web apps and created solid APIs and beautiful interfaces for consuming them in user-friendly apps. Focusing on details and well-written, self-documented code is essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers daily.

Type - Full Time (Remote in India)

Your Responsibilities

1. Responsible for developing Backend/Frontend services.
2. Adding payment integration and implementing full payment cycle with audit logs/dashboards 
3. Taking the lead in designing, developing and managing APIs, services that handle
4. Integrating various review aggregators in a single solid system 
5. Creating/customizing various components and web applications in Vue.js
6. Work with a great team of developers, designers and QA testers.
7. Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users every day.
8. Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

Your Core Skills

1. Solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js [preferred], React.js, and Angular.
2. Proficient in dashboard development for various applications and should be comfortable understanding the flow of the software.
3. Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build transactional systems.

1. Should have experience with web services standards and related technologies (XML, JSON, REST).
2. Ability to design and build web services, and integrations with third parties through API
3. Proficient understanding of code versioning tools such as Git / SVN

Additional Skills

1. Experience with GCP technologies
2. Experience with Stripe integrations.
3. Experience integrating Yext, GMB or similar APIs.

Type, Location: Remote, India

Desired Experience: 2+ years

Roles and Responsibilities :

• Hands-on GoLang development
• Go Lang developers perform tasks related to the design, development, modification, and administration of software systems and applications.
• Comfortable with algorithm design, scripting, and unit testing.
• Demonstrated skills in debugging, design patterns, and enterprise resource planning.
• Is skilled at problem-solving.

Must have skills :

● You must have 2+ years Golang experience.

● You must have (React.js or Node.js or Python or Java )experience.

● You must have any Frontent or Backend Technology with Golang 

Job Description

We are looking for a Mobile and Javascript developer who is proficient with React Native, React.js, and Typescript with 2 years of experience. The primary focus will be on developing UI components with React Native and React JS workflows with Typescript. This will include the use of automated integration tests with RTL. These components are expected to be robust and easy to maintain with the highest code quality. The coordination with the rest of the team working on different layers of the infrastructure should be effective. 

Responsibilities

• • Delivering a complete mobile application OR front-end application using React Native/React JS and Typescript.
• • Building reusable components/widgets and front-end libraries for future use.
• • Translating designs and wireframes into high-quality code.
• • Writing tested, idiomatic, and documented code.
• • Optimizing components for maximum performance across multiple web browsers.
• • Mentoring junior developers, peer-to-peer code reviews, and ensuring that high.
• • Code quality bar should be maintained. Skills
• • Excellent proficiency in React Native, JavaScript, CSS, and HTML, including DOM manipulation and the JavaScript object model.
• • Thorough understanding of React Native, React JS, Typescript, and its core principles.
• • Experience with popular React Native andReact.js workflows (such as React-Redux, React-Router, React Hooks, etc.)
• • Experience with Class components and Functional components.
• • Experience with React Testing Library (RTL). Familiarity with Enzyme, Jest Framework and Cypress.
• • Experience with data structure libraries (e.g. Immutable.js)
• Experience with Backend technology like NodeJS, AWS
• • Familiarity with the front-end development tools such as Babel, Webpack, NPM, etc.
• • Experience with code versioning tools Git and its workflows.
• • Ability to solve problems effectively.
• • Ability to learn and explore new things effectively.
• • Familiarity with RESTful APIs.
• • Ability to understand business requirements and translate them into technical requirements.
• • Professional, precise communication skills.
• • Clear understanding of design patterns especially MV*.
• Experience with AWS is a big plus

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

4+ years of experience in web technologies & React Native.

Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.

KEY RESPONSIBILITIES:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real-Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

• Initiate New campaigns across various channels.
• Launch and optimization of PPC Campaigns.
• Overseeing Accounts related to Search platforms as well as inspecting Budgets.
• Providing necessary reports and monitoring KPIs.
• Have the highest possible Return of Investments towards Online Marketing Efforts.  

• Managing Large Keyword list creation.
• Formation of Effective and optimum paid strategies.
• Launching of numerous PPC campaigns Monitoring accounts related to Search engine Platforms (Google AdWords, Bing etc) Rightful Targeting of the required Audiences.
• Timely working on Budgets and Bids towards gaining better Return of Investments (ROIs) Generate attractive and concise advert copies.
• Maintain and Coordinate Partnerships with Vendors and PPC Ad Platforms. Enhance and adapt Modern trends related to SEM and PPC