Jr. Graphic Designer WFH Night Shift

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

  Overall 4+ years of experience

·  2 year development experience in NodeJs(v4 and above)

·  Knowledge in Unit testing frameworks like Mocha

·  Experience in working with any NodeJs web framework(Express or Hapi)

·  Development experience using any persistent store (NoSql or Relational)

Formal Deliverables

·  Design and development of new and enhance existing applications using Node.JS

·  Collaborate with internal and external team members to ensure projects get delivered as planned

·  Develop Backend services using HapiJs

·  Develop background workers based on cron or rabbitmq messages

·  Support existing and new features via bug fixes, prod support or monitoring scripts

·  Unit testing for all the developed modules

• Hire diverse personnel across Product Development, Marketing and Sales Department
• Create and keep track of the organization's overall HR strategies, methods, tactics, and procedures
• Cultivate a supportive workplace
• Managing and maintaining a setup that promotes optimum performance
• Maintain the benefits and pay schedule
• Analyze the training requirements for a program and keep an eye on it
• Report to management and use HR indicators to assist in decision-making
• Maintaining a complete MIS

• Set the vision, roadmap, and direction for the Customer Data Platform
• Collaborate with stakeholders and different teams from the organization to collect data, identify gaps, and create functional requirements.
• Champion customer data platform workshops and user adoption.
• Planning & execution ofonline campaigns on Marketing Automation tools (like Webengage,Clevertap) which includes email, SMS, Push Notifications, inApp notification, Onsite Promotions, Users Journeys etc.
• Responsible for Post-Install Conversion rates, User Engagements across primary Lines of Businesses & Other Health Metrics
• Use Segmentation, Personalization & Dynamic Content to drive the Multi-Channel & Multi-Device Communication strategy via Marketing Automation Tool to enable scale
• Implementation of the Marketing Automation Tools(Webengage/clevertap) - A Single Cross Channel Unified Platform to handle Data Aggregation (Search, Transaction & Analytics driven)
• Reactivation of inactive user base through various online marketing channels
• Work closely with Tech, Product, & Revenue Team to execute Engagement/ Retention Activities
• Using marketing automation on Webengage/clevertap to build hyper personalized dynamic content campaigns basis real time user triggers

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

What you need to have:

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Passion for sales
• Self-motivatation with a results-driven approach
• Aptitude in delivering attractive presentations    

We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.

Please see below the technical skillset required:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
• Thorough understanding of ReactJS and its core principles
• Experience with popular ReactJS workflows (such as Flux and Redux)
• Experience with AngularJS
• Experience with NPM and NodeJS
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, etc.
• Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.

• Solid understanding of Ruby along with Rails 3, 4 and 5
• Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
• Proficient with ActionCable, EventMachine, Websocket
• Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
• Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
• Proficient in HTML/CSS/Sass
• Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
• Experience in creating Ruby programs/scripts to automate tasks is a plus
• Experience with CMS systems like BrowserCMS is a plus

• Exp – 9+ yrs
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization is a solid plus
• Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus

The iOS Developer is responsible for the development and maintenance of native mobile code on the iOS operating systems. This person utilizes their knowledge of mobile development and hardware capabilities as an integral part of the software development team. 

The role requires an energetic and self-motivated individual with excellent communication, organization, and technical skills to work cross functionally.

Responsibilities:

• Create compelling device specific user interface and experiences
• Build Prototypes
• Optimize performance
• Keep up to date on the latest industry trends in mobile technologies
• Collaborate with development team and product owners to analyze, design, and implement user stories using an agile methodology 
• Write high-quality code that complies with design specifications and meets development and support requirements. 
• Develop unit tests and test changes using an agile methodology. 
• Use a variety of tools to perform unit testing, automated builds, and source control. 
• Participate as a member in Agile teams, and work with other team member to review user stories, estimate effort for user stories, and participate in sprint reviews.

Required Skills:

• 5+ years experience in Objective-C, Swift and Cocoa development 
• Experience publishing applications to the App Store
• Experience with RESTful API to connect iOS applications to backend services
• Experience with Test Driven Development (TDD)
• Experience with Source Control like Git
• Understanding of Apple's design principles and interface guidelines
• Ability to understand and write SQL code
• Experience with Apple Pay is a huge plus
• Familiarity with continuous integration
• Ability to work in a fast-paced, high-effort, dynamic work environment
• Fast learner of new and emerging technologies
• Development experience with highly trafficked apps
• Excellent verbal, written, and interpersonal communication skills
• Undergraduate degree in the field of computer science or equivalent
• Able to handle multiple tasks in a fast paced environment