Graphic Designer

Role Proficiency:

Leverage expertise in a technology area (e.g. Java Microsoft technologies or Mainframe/legacy) to design system architecture.

Knowledge Examples:

• Domain/ Industry Knowledge: Basic knowledge of standard business processes within the relevant industry vertical and customer business domain

1. Technology Knowledge: Demonstrates working knowledge of more than one technology area related to own area of work (e.g. Java/JEE 5+ Microsoft technologies or Mainframe/legacy) customer technology landscape multiple frameworks (Struts JSF Hibernate etc.) within one technology area and their applicability. Consider low level details such as data structures algorithms APIs and libraries and best practices for one technology stack configuration parameters for successful deployment and configuration parameters for high performance within one technology stack
2. Technology Trends: Demonstrates working knowledge of technology trends related to one technology stack and awareness of technology trends related to least two technologies
3. Architecture Concepts and Principles: Demonstrates working knowledge of standard architectural principles models patterns (e.g. SOA N-Tier EDA etc.) and perspective (e.g. TOGAF Zachman etc.) integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements data architecture deployment architecture architecture governance
4. Design Patterns Tools and Principles: Applies specialized knowledge of design patterns design principles practices and design tools. Knowledge of documentation of design using tolls like EA
5. Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end-to-end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)
6. Project Management Tools and Techniques: Demonstrates working knowledge of project management process (such as project scoping requirements management change management risk management quality assurance disaster management etc.) tools (MS Excel MPP client specific time sheets capacity planning tools etc.)
7. Project Management: Demonstrates working knowledge of project governance framework RACI matrix and basic knowledge of project metrics like utilization onsite to offshore ratio span of control fresher ratio SLAs and quality metrics
8. Estimation and Resource Planning: Working knowledge of estimation and resource planning techniques (e.g. TCP estimation model) company specific estimation templates
9. Working knowledge of industry knowledge management tools (such as portals wiki) company and customer knowledge management tools techniques (such as workshops classroom training self-study application walkthrough and reverse KT)
10. Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications)
11. Requirement Gathering and Analysis: Demonstrates working knowledge of requirements gathering for ( non functional) requirements analysis for functional and non functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) and requirements management tools (e.g.MS Excel) and basic knowledge of functional requirements gathering. Specifically identify Architectural concerns and to document them as part of IT requirements including NFRs
12. Solution Structuring: Demonstrates working knowledge of service offering and products

Additional Comments:

Looking for a Senior Java Architect with 12+ years of experience. Key responsibilities include:

• Excellent technical background and end to end architecture to design and implement scalable maintainable and high performing systems integrating front end technologies with back-end services.

• Collaborate with front-end teams to architect React -based user interfaces that are robust, responsive and aligned with overall technical architecture.

• Expertise in cloud-based applications on Azure, leveraging key Azure services.

• Lead the adoption of DevOps practices, including CI/CD pipelines, automation, monitoring and logging to ensure reliable and efficient deployment cycles.

• Provide technical leadership to development teams, guiding them in building solutions that adhere to best practices, industry standards and customer requirements.

• Conduct code reviews to maintain high quality code and collaborate with team to ensure code is optimized for performance, scalability and security.

• Collaborate with stakeholders to defined requirements and deliver technical solutions aligned with business goals.

• Excellent communication skills

• Mentor team members providing guidance on technical challenges and helping them grow their skill set.

• Good to have experience in GCP and retail domain.

Skills: Devops, Azure, Java

Must-Haves

Java (12+ years), React, Azure, DevOps, Cloud Architecture

Strong Java architecture and design experience.

Expertise in Azure cloud services.

Hands-on experience with React and front-end integration.

Proven track record in DevOps practices (CI/CD, automation).

Notice period - 0 to 15days only

Location: Hyderabad, Chennai, Kochi, Bangalore, Trivandrum

Excellent communication and leadership skills.

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Position:

Manager – Business Development & Partnerships

Location:

Pan India – Hybrid / Remote Work

Reporting To:

National Head – Business Development & Partnerships

Job Summary:

The Manager – Business Development & Partnerships will be responsible for spearheading strategic growth initiatives, forging alliances, and scaling companies India's presence across regions and service verticals. This role combines strategic sales leadership with high-impact partnership development. The ideal candidate will have strong B2B experience in certification/compliance services, proven leadership abilities, and a growth mindset. This is a senior role with high visibility and direct contribution to organizational expansion.

Key Responsibilities:

Strategic Sales Leadership

- Lead regional and national revenue growth plans for management

system certifications, sustainability programs, training, and cyber

assurance services.

- Own and drive sales forecasting, funnel management, and target

achievement across assigned sectors.

- Collaborate with operations and delivery teams for customized client

solutions and seamless service fulfillment.

Partnership Development & Alliances

- Identify, evaluate, and build strategic partnerships with consulting

firms, technology partners, training organizations, industry

associations, and government bodies.

- Develop reseller/affiliate programs to extend companies India’s market

reach.

- Manage MoUs, partnership contracts, and alliance performance

tracking.

Large Account Management

- Manage high-value enterprise accounts across sectors (e.g., Pharma,

IT, Energy, Infrastructure, etc.).

- Work with CXO-level stakeholders to position company India as a long-term assurance partner.

- Drive cross-selling and account mining initiatives to maximize account

lifetime value.

Team Development & Mentorship

- Lead and mentor a team of Business Development Executives,

Assistant Managers, and Regional Sales Reps.

- Conduct periodic reviews, pipeline evaluations, and skills development

initiatives.

- Build a performance-driven culture focused on consultative value

selling. Market Intelligence & Strategic Initiatives

- Monitor market trends, emerging compliance needs,

government/regulatory shifts, and competitor strategies.

- Recommend new product/service opportunities aligned with client

needs and global standards evolution.

- Support brand positioning through event representation, panel

discussions, and industry networking.

Key Qualifications and Skills:

Education:

- Bachelor’s degree in business, Engineering, Science, or equivalent.

- MBA/PGDM in Marketing/Sales or related specialization preferred.

Experience:

- Minimum 8 years of experience in B2B business development, with at

least 3 years in a managerial/leadership role.

- Strong exposure to the Certification, Auditing & Training ecosystem.

- Experience in strategic partnership building and key account

management is essential.

- Prior experience in ISO certification, auditing, training, regulatory

compliance, or consulting services is mandatory.

Skills:

- Leadership and team-building ability with strong stakeholder

management.

- Excellent consultative sales and negotiation skills.

- In-depth understanding of standards, compliance lifecycles, and ESG

trends.

- Fluent communication and presentation skills for CXO engagement.

- CRM proficiency and comfort with business analytics/reporting tools.

Key Performance Indicators (KPIs):

- Achievement of individual and team sales targets.

- Client acquisition, satisfaction and retention rates.

- Timely and accurate reporting of sales activities.

Compensation:

- Competitive base salary with industry-leading variable/incentive

structure

- Leadership L&D programs and standard/certification sponsorships

- Travel reimbursements and executive-level benefits

- Long-term growth opportunities into national/regional leadership

Senior Accountant (Chartered Accountant)

Location: [Gurgaon/ Bangalore] WFH

Experience: 4–7 years (Post-qualification)

Industry: Technology / SaaS / Startup

Role Summary

We are seeking a qualified Chartered Accountant (CA) to manage the Company’s accounting, taxation, statutory compliance, and financial operations. The role will be responsible for ensuring financial accuracy, regulatory compliance, and timely reporting, while supporting leadership with financial insights and governance as the organisation scales.

Key Responsibilities

Accounting & Financial Operations

• Manage end-to-end accounting and bookkeeping activities
• Maintain accurate general ledger, journal entries, and reconciliations
• Ensure monthly, quarterly, and annual financial closures
• Prepare financial statements in compliance with applicable accounting standards
• Maintain audit-ready books and supporting documentation

Taxation & Statutory Compliance

• Independently manage GST compliances, including GSTR-1, GSTR-3B, and reconciliations
• Handle TDS, advance tax, and Income Tax filings
• Ensure timely compliance with direct and indirect tax regulations
• Manage statutory, tax, and internal audits and respond to regulatory notices

Invoicing, Receivables & Payables

• Oversee customer invoicing and billing accuracy
• Ensure GST-compliant invoicing and revenue recognition
• Monitor accounts receivable, aging analysis, and collections
• Manage vendor payments, reconciliations, and accounts payable

Payroll & Employee-Related Compliance

• Oversee payroll accounting and statutory compliance (PF, ESIC, PT)
• Ensure accurate accounting of employee benefits and reimbursements

MIS, Reporting & Financial Planning

• Prepare monthly MIS reports, P&L, balance sheet, and cash flow statements
• Support budgeting, forecasting, and cash flow management
• Provide periodic financial insights and variance analysis to leadership

Governance, Controls & Risk Management

• Ensure compliance with the Companies Act and MCA filings
• Maintain strong internal controls, SOPs, and financial governance
• Identify and mitigate financial and compliance risks
• Support due diligence, audits, and regulatory reviews

Stakeholder Management

• Act as the primary point of contact for auditors, tax consultants, banks, and regulators
• Support founders and leadership with finance-related advisory and reporting

Qualifications & Skills

• A qualified Chartered Accountant
• 4–7 years of post-qualification experience in accounting and compliance
• Strong knowledge of GST, Income Tax, TDS, and statutory compliances
• Hands-on experience with accounting software (Tally, Zoho Books, or equivalent)
• Advanced proficiency in Excel / Google Sheets
• Strong attention to detail, ownership, and stakeholder communication skills

Responsibilities:

We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty. Every day is an opportunity to bring your vision to life, and to expand, learn, and grow. No idea is left unconsidered. No voice is left unheard.

• Supporting system design, development and maintenance
• Taking responsibility for personal technical quality standards within the team
• Assisting in defining structured practices, especially in source code management, building and deployment
• Optimising applications for maximum speed and scalability
• 2-6 years of experience

Skills

NodeJs

We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable Ruby code.
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc. )
• Integration of user-facing elements developed by front-end developers with server side logic.
• Identify bottlenecks and bugs, and devise solutions to these problems.

Requirements:

• Bachelor's Degree or Master's in Computer Science, Engineering, Software Engineering or a relevant field.
• More than 3 years of experience in a ROR Developer (or similar role); experience in software development and infrastructure development is a plus
• Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque.
• Good understanding of the syntax of Ruby and its nuances.
• Solid understanding of object-oriented programming.
• Good understanding of server-side templating languages (such as Liquid, Slim, etc depending on your technology stack).
• Good understanding of server-side CSS preprocessors (such as Sass, based on project requirements).
• Basic understanding of front-end technologies, such as JavaScript, HTML5 and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful.
• A knack for writing clean, readable Ruby code.

i2e1 – Company Brief

i2e1 is one of the fastest growing technology start-ups in the country, founded by IIT and IIM graduates and incubated at IIT Delhi. We at i2e1 have created a platform which provides internet access to over 1.5 Million instances every month and enables offline retailers to get real time insights into their customers, locations, vicinity and industry.

What makes i2e1 a great fit for you?
At i2e1, you will be part of a fast growing team that is working towards impacting 500 million lives by 2022. If you like solving real life challenges and working with a high performance team, i2e1 is the perfect place for you to build your career.

What is Technology at i2e1?
Technology plays a central role at i2e1 and delivering the best experience to users is our guiding principle. As a part of Tech team, you will get a chance to work on multiple consumer centric products like WIOM and i2e1 WiFi solutions. A typical day in tech's life at i2e1 includes- participating in daily scrums, understanding the core business challenge, leveraging tech tools to solve the problem, meeting and discussing solutions with stakeholders and working with multiple teams like Product, Design, Analytics and Marketing team to deliver outstanding experience to our users.

As a team, we collaborate on problem solving and co-create solutions together, working very closely with Product Managers, Developers and other business stakeholders. This is a unique opportunity for a passionate individual to solve real life problems through tech and build outstanding digital experiences.

If you are interested in working on challenging problems in a young high growth startup, i2e1 is the place for you.

More Details about the position:

1. Position – Front-end Developer
2. Location – Saket, Delhi
3. Roles & Responsibilities
4. Plan, review, analyze, design, code and implement simple to more complex internet and e-commerce applications using frontend development tools (HTML5,  JavaScript, Angular 6, CSS etc.) for both traditional browsers and mobile devices.
5. Ensure software meets all requirements of quality, security, modifiable, extensibility etc.
6. Set up and maintain data structures and database environment.
7. Ability to support and maintain existing systems that use a variety of  Angular and .NET technologies.
8. Provide technical expertise to resolve service impacting incidents and problems
9. Collaborate with developers, designers, business team and tailor web solutions to their needs and requirements

1. Qualification
2. a)Bachelors/Master Degree in Computer Science or equivalent.
3. b)3-5 years of experience in front-end languages at a scaled B2C company.
4. c)Solid understanding of Web Development Process, A to Z.
5. d)Strong knowledge of  Angular, HTML5, JavaScript, Rest Apis.
6. e)Solid understanding of relational databases and SQL for implementing database driven, web-based applications
7. f)Flexibility, good time management skills, basic project management skills

• Web development using PHP & experience in coding on MVC architecture of Laravel
• REST API knowledge is a must with oAuth security
• Understanding of mobile apps with REST API integration, firebase & google analytics is important
• Need to have knowledge of querying MySQL & NoSQL databases like MongoDB
• Experience with Node Js for our notification system

• Understanding of cloud services like Google cloud & AWS ec2 instance is a bonus for the profile