Graphic Designer

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)

Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.

Description of the Role

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

On a day-to-day basis, this means:

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Personal Attributes

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities 
• Working in a great culture

Details

• This is a WFH role
• Hours are Monday - Friday, 8:00 AM to 5 PM (EST)

At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Primary Skills:

.Net/.Net Core, C#, OOPS and SQL Server as a key technology, which covers frontend and backend work. Knowledge of DevOps (building and deployment) and the Cloud is nice to have.

Roles & Responsibilities

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Eligibility

3+ years of experience in building web applications. Passion for building and delivering great software with a strong sense of ownership

Advanced proficiency in C#, very clear OOPS concepts, In-depth knowledge of the .NET framework, ASP.NET, MVC, Web API, REST APIs, OAuth 2.0/ Authentication/ Authorization

Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records

Good to have any scripting(powershell) knowledge, JS based UI Frameworks

Outstanding analytical, problem-solving, and communication skills

Experienced in complex logic designing and implementation

Should have worked in Agile development environment and best practices

Good to have experience in secure development practices

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

Opportunity

 Full stack Developer (more front end)

Responsibilities:

Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc

Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)

Write meaningful test cases for frontend & backend platforms

Integrate our products with 3rd party products/tools/services

Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments

Expertise in programming using Python/Javascript or similar scripting languages

In-depth exposure to technologies used in web-based SaaS products, including REST APIs

Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

AWS

Azure

ELK

Object Relational Models (SQLAlchemy, etc)

Google APIs

Microservices Architecture Pattern

NodeJS / ExpressJS

Work from Home, office in Noida

Experience: 2yrs plus

Salary: ₹700,000.00 - ₹1,200,000.00 per year

Work Location: Hyderabad

J.D:

• Minimum 3+ years of professional experience in Angular 2+ and above, React JS and scripting Language.
• Excellence in modern JavaScript, HTML5 and design patterns.
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, React testing library, server side rendering, and Type script.
• Validating user input on the client side and implementing meaningful feedback.
• Skill in designing a modern build process that integrates testing and continuous delivery.
• Hands-on experience with creating configuration, build, and test scripts for continuous integration environments.