Graphic Designer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Frontend Developer: Angular (3-4 Years)

Positions: 1

Essential Skills:

1. 3-4 years of experience in Angular.

2. Hands-on experience of HTML, CSS, JavaScript, and Typescript.

3. Hands-on experience in Angular 15+ version.

4. Strong knowledge of REST API.

5. Solid understanding of Object-Oriented programming and a Java background.

6. Ability to work independently and should have an excellent interpersonal and communication skills.

7. Should have Angular JS knowledge.

8. Experience in backend testing framework.

9. Good communication skill & ability to work with multiple stakeholders at onshore.

10. Must have experience with server rendering.

Soft Skills:

1. Excellent organizational and troubleshooting skills with attention to detail to consistency minimize errors.

2. Professional, reliable, and possessing a strong work ethics.

3. Excellent communication skills.

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

• Providing recommendations tied to analysis and assessment of credit risk
• Presenting analysis, findings, and recommendations to managers, especially findings that involve a borrower’s ability to repay
• Keeping up to date with the company’s lending protocols
• Reconciling credit files and identifying discrepancies and variances
• Developing and preparing spreadsheets and models to support analysis of new and existing credit applications

Desired Candidate Profile

• 6 months to 3 years credit underwriting experience
• Strong proficiency in MS Office and general computer use
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision
• Strong attention to detail and ability to notice discrepancies in data
• Impeccable understanding of credit report analysis, bank statement analysis, financial statements, etc

• This position will support the evening shift
• Mon to Sat: 6PM – 12 midnight
• All Sundays: 1PM – 10PM
• There will be no weekly off    

• Manage and Develop the Digital Performance Channels
• Ownership of Top-line building channels like Google Shopping, Google Remarketing, Third Parties for Remarketing
• Continuously chase ambitious targets of ROAS while maintaining min Top Line thresholds
• Build effective journeys of remarketing to reduce the overlaps and shorten the touchpoints to convert
• Exploration of new channels to drive Performance Marketing
• Be an actor of your channel ecosystem
• Owner mindset, willingness to take initiatives, and accountability to drive closures
• Be the key contact window between Users and the technical team
• Challenge the needs and demonstrate managerial courage towards users satisfaction
• Develop, through your posture, a collaborative working methodology, an environment of trust and responsibility among the product team

AN IDEAL CANDIDATE WILL HAVE

• Passion for sport, you like to enjoy the sport with your teammates
• You have an entrepreneurial mindset, a strong sense of responsibility, autonomy, and drive for results
• Recognized capacity to understand business needs, bring structure in a complex environment, and lead action plans
• Strong data analysis skills, ability to perform data analysis and make data-driven decisions
• You are a technology enthusiast; you care about how things work, and you can successfully collaborate with technical experts
• You are well versed with Google Shopping and Remarketing as a subject
• A prior experience in performance marketing/e-commerce is required.

EXPERIENCE

• 3-12 years of experience in the digital eco-system
• Prior experience in performance marketing agencies is a plus
• A Masters degree in marketing is a plus

Required Skills

• As a Senior Core Java Developer, you will have a range of responsibilities from shaping and implementing strategic products to ensuring that company stays on the leading edge of technology
  • You will have generic capabilities across application development stack and strong technical expertise in one / two application layers
  • Excellent working knowledge of the following technologies:
  • Implementation exp (hands-on) on Server Side Java technologies (Core Java, Multithreading, Concurrent API’s, Executor services, collections, concurrent packages, DS/Algo, design patters/principles, basic data case, Junit/agile)
  • Design Patterns
  • SQL and Relational Databases such as DB2
  • Hands-on experience on Spring and Hibernate

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

What we are asking

• A fast-paced environment is something you feel really comfortable in
• Integration of user-facing elements developed by front-end developers with server side logic
• Professional working experience in Node.js
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions with MongoDB, file stores like AWS S3 or Heroku/AWS.
• Creating API for consumption using ExpressJS.
• Good Knowledge of ExpressJS middle-wares.
• Working experience with CI/CD, test- and deployment automation, and containers

Skills And Qualifications

• Strong proficiency with JavaScript.
• Strong knowledge of Node.js and ExpressJS and other related tech/middle-wares/options.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Good to have deployment experience of NodeJS app on Heroku / AWS / Azure etc.