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Customer Service Executive
Customer Service Executive
LoanTap Financial Technologies's logo

Customer Service Executive

Agency job
1 - 4 yrs
₹2L - ₹6L / yr
Pune
Skills
Customer Service
Customer Relationship Management (CRM)

Please find the JD attached


Job Summary:

The Customer Service Executive is responsible for providing exceptional customer service to our clients and customers. This role involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a proactive problem solver with excellent communication skills and a commitment to providing a positive customer experience.

Key Responsibilities:

  • Customer Interaction:
  • Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Issue Resolution:
  • Troubleshoot and resolve customer issues and concerns.
  • Escalate complex issues to the appropriate department or manager when necessary.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Customer Satisfaction:
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Gather customer feedback and report it to the management team to improve the customer service process.
  • Participate in continuous training to improve product knowledge and service skills.
  • Team Collaboration:
  • Work closely with other departments to resolve customer issues.
  • Provide input to improve processes and customer service strategies.

Qualifications:

  • Education:
  • Bachelor’s degree in any discipline is preferred.
  • Experience:
  • Proven experience as a Customer Service Executive or similar customer-facing role.
  • Experience in using customer service software, CRM systems, or similar technology.
  • Min of 1 year experience in this field
  • Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric attitude.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with product knowledge relevant to the company’s offerings.
  • Personal Attributes:
  • Empathetic and patient demeanor.
  • Strong interpersonal skills and the ability to work effectively in a team.
  • High level of integrity and professionalism.

Working Conditions:

  • The work environment is typically office-based
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About LoanTap Financial Technologies

Founded :
2016
Type :
Products & Services
Size :
20-100
Stage :
Raised funding
About
LoanTap is an online platform committed to deliver flexible loan products to salaried professionals. We innovate in an otherwise dull loan segment, to deliver smart products for millennials. The idea is to use technology for building flexibility in products, without adding cost to it. LoanTap offers innovative loans to help millenials achieve a life that they desire. We differentiate in otherwise cluttered Personal Loan segment and deliver fastest Personal Loans at customer friendly terms. LoanTap has in-house RBI registered NBFC. Our focus is to delight our customers by helping them choose best loan products. We boast of an experienced leadership and highly talented team, making us one of the fastest growing & trusted FinTech company in the category.
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Zamarrud Sayed
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Subodh Popalwar

Software Engineer, Memorres
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