Front Desk Executive cum Patient Counsellor at Qi Spine Clinic · Pune · 1 - 7 years · ₹3L - ₹4L / yr · Profitable · Posted 28 Feb 2023
- Daily coordination with consultant / clinic head basis of the treatment advised by them.
- Helps patient to understand the value of treatment (Convincing patient to commit to treatment)
- Explain the tariff of the respective procedures/investigations to patients in detail and upselling the packages
- Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
- Follow up with patients at all stages.
- Doctor for life - Responsible for long term relationship management with the patient.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Responsibilities:
Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.
These would be all the leads who have already inquired about the courses at K11 through various media.
The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.
Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.
Desired Profile:
Excellent communication and coordination skills, counseling skills required.
Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)
Preferred Qualifications:
Experience: 1 -4 years (Preferred a call center experience) Education: Graduate
Hiring: Academic Counsellor & Senior Admission Counsellor
Company: upGrad
Industry: EdTech
Open Positions
1. Academic Counsellor – Lucknow
- Experience: 2+ years mandatory in EdTech Sales
- CTC: Up to ₹7.5 LPA Fixed + ₹4 LPA Incentives
2. Senior Admission Counsellor – Noida
- CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives
3. Team Lead - Kolkata Location (Must know Bengali)
- CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives
Key Skills & Requirements
- Excellent communication and interpersonal skills
- 2+ years of relevant EdTech Sales experience mandatory for Academic Counsellor
- Strong sales, counseling, lead-conversion, and follow-up skills
- Ability to achieve and consistently meet sales/admission targets
- Strong objection handling and negotiation skills
- Good relationship-building and student counseling abilities
- Career stability with consistent tenure in previous organizations
- Comfortable working in a target-driven environment
Key Responsibilities
- Counsel prospective students and understand their educational and career requirements.
- Explain relevant courses/programs and guide students through the admission process.
- Manage leads through calls, follow-ups, and consultations.
- Convert qualified leads into admissions and achieve assigned targets.
- Handle student queries, objections, and concerns effectively.
- Maintain regular follow-ups and manage the complete counseling-to-admission cycle.
- Update and maintain accurate lead/customer information in the CRM.
- Build strong relationships with prospective students and ensure a smooth admission experience.
Preferred Profile: Candidates with strong EdTech sales experience, excellent communication skills, proven conversion ability, and stable career history.
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Full Stack Developer - Averlon