Front Desk Executive cum Patient Counsellor

Job Responsibilities:

Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.

These would be all the leads who have already inquired about the courses at K11 through various media.

The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.

Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.

Desired Profile:

Excellent communication and coordination skills, counseling skills required.

Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)

Preferred Qualifications:

Experience: 1 -4 years (Preferred a call center experience) Education: Graduate

Job description

Job Title: Academic Counsellor Inside SalesCompany: Infinity Learn by Sri Chaitanya Job Description

As an Academic Counsellor Inside Sales, you will be responsible for interacting with prospective students and parents, understanding their academic requirements, and guiding them toward the right educational programs offered by Infinity Learn.The role requires excellent communication skills, a target-oriented mindset, and the ability to build strong customer relationships through outbound calling, counselling, demo booking, and sales conversion.

Key Roles & Responsibilities

• Make outbound calls to approximately 150200 prospective leads on a regular basis.
• Connect with prospective students and parents through calls and virtual interactions.
• Understand the academic requirements and needs of students and parents.
• Counsel parents and students regarding available courses, program benefits, and learning opportunities.
• Book online live demo sessions with interested parents and students.
• Coordinate with parents to confirm their availability for the scheduled demo session.
• Conduct online live demo sessions with the parent along with their child, explaining the program, features, benefits, and learning approach.
• Follow up regularly with interested leads after demo sessions.
• Handle customer queries and objections professionally.
• Convert qualified leads into enrollments/admissions and achieve assigned sales targets.
• Maintain customer data and update sales records/CRM regularly.
• Coordinate with internal teams to ensure smooth onboarding and post-sales support.
• Contribute to overall revenue growth by achieving individual and team targets.

Eligibility Criteria

• Graduation is Mandatory.
• Freshers with strong communication skills and an interest in sales can also apply.
• Prior experience in Inside Sales / Telesales / EdTech Sales will be an added advantage.
• Strong communication, convincing, counselling, and negotiation skills required.
• Candidate should possess a personal laptop and stable internet connection.
• Self-motivated, target-driven, and comfortable with outbound calling and sales targets.

Salary & Benefits

• Attractive Fixed Salary
• Performance-Based Incentives
• Career Growth Opportunities
• Professional Sales Training & Development
• Dynamic and Growth-Oriented Work Environment

Working Details

• Working Days: Tuesday to Sunday
• Fixed Week Off: Monday
• Work Timings: 11:00 AM to 9:00/9:30 PM
• Work Mode: Work From Office

Hiring: Academic Counsellor & Senior Admission Counsellor

Company: upGrad

Industry: EdTech

Open Positions

1. Academic Counsellor – Lucknow

• Experience: 2+ years mandatory in EdTech Sales
• CTC: Up to ₹7.5 LPA Fixed + ₹4 LPA Incentives

2. Senior Admission Counsellor – Noida

• CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives

3. Team Lead - Kolkata Location (Must know Bengali)

•     CTC: Up to ₹11 LPA Fixed + ₹4 LPA Incentives

Key Skills & Requirements

• Excellent communication and interpersonal skills
• 2+ years of relevant EdTech Sales experience mandatory for Academic Counsellor
• Strong sales, counseling, lead-conversion, and follow-up skills
• Ability to achieve and consistently meet sales/admission targets
• Strong objection handling and negotiation skills
• Good relationship-building and student counseling abilities
• Career stability with consistent tenure in previous organizations
• Comfortable working in a target-driven environment

Key Responsibilities

• Counsel prospective students and understand their educational and career requirements.
• Explain relevant courses/programs and guide students through the admission process.
• Manage leads through calls, follow-ups, and consultations.
• Convert qualified leads into admissions and achieve assigned targets.
• Handle student queries, objections, and concerns effectively.
• Maintain regular follow-ups and manage the complete counseling-to-admission cycle.
• Update and maintain accurate lead/customer information in the CRM.
• Build strong relationships with prospective students and ensure a smooth admission experience.

Preferred Profile: Candidates with strong EdTech sales experience, excellent communication skills, proven conversion ability, and stable career history.

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