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We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

JOB DESCRIPTION:

Location: Pune, Mumbai

Mode of Work : 3 days from Office

DSA(Collections, Hash maps, trees, Linkedlist and Arrays, etc), Core Oops concepts(Multithreading, Multi Processing, Polymorphism, Inheritance etc) Annotations in Spring and Spring boot, Java 8 Vital features, database Optimization, Microsevices and Rest API

• Design, develop, and maintain low-latency, high-performance enterprise applications using Core Java (Java 5.0 and above).
• Implement and integrate APIs using Spring Framework and Apache CXF.
• Build microservices-based architecture for scalable and distributed systems.
• Collaborate with cross-functional teams for high/low-level design, development, and deployment of software solutions.
• Optimize performance through efficient multithreading, memory management, and algorithm design.
• Ensure best coding practices, conduct code reviews, and perform unit/integration testing.
• Work with RDBMS (preferably Sybase) for backend data integration.
• Analyze complex business problems and deliver innovative technology solutions in the financial/trading domain.
• Work in Unix/Linux environments for deployment and troubleshooting.

Role: Pre Sales Executive

Exp: 4+ Years

CTC: up to 6 LPA

Key Responsibilities:

· Act as the first point of contact for incoming customer leads and inquiries.

· Conduct product presentations, site walkthroughs, and client meetings.

· Understand customer needs and tailor solutions accordingly.

· Coordinate with the sales and marketing teams to ensure seamless lead handovers.

· Maintain updated records of client interactions and follow-ups in CRM.

Key Requirements:

· Languages: Fluency in Marathi, Hindi, and English is mandatory.

· Experience: Minimum 4 years of pre-sales experience in a reputed organization.

· Industry: Preference for candidates from real estate or financial services (e.g., American Express, banking, insurance).

· Location: Willingness to work full-time from the Songbirds Sales Office.

· Strong interpersonal skills with a customer-first mindset.

· Self-motivated, goal-oriented, and excellent in follow-up and communication.

oC#, 

oASP.NET, 

oSOLID principles, 

oDDD, 

oUnit/integration testing, 

oReact / typescript, 

oSQL, 

oAgile SCRUM 

oOracle, SQL Server, Snowflake 

∙Additional expectations 

oAWS, 

oDocker 

oterraform, 

oCoding with Copilot, 

oGMP or other strict compliance projects, 

oCode reviewing, 

oPair programming, 

oInterest in Functional Programing 

Job Summary:

Seeking a seasoned SQL + ETL Developer with 4+ years of experience in managing large-scale datasets and cloud-based data pipelines. The ideal candidate is hands-on with MySQL, PySpark, AWS Glue, and ETL workflows, with proven expertise in AWS migration and performance optimization.

Key Responsibilities:

• Develop and optimize complex SQL queries and stored procedures to handle large datasets (100+ million records).
• Build and maintain scalable ETL pipelines using AWS Glue and PySpark.
• Work on data migration tasks in AWS environments.
• Monitor and improve database performance; automate key performance indicators and reports.
• Collaborate with cross-functional teams to support data integration and delivery requirements.
• Write shell scripts for automation and manage ETL jobs efficiently.

Required Skills:

• Strong experience with MySQL, complex SQL queries, and stored procedures.
• Hands-on experience with AWS Glue, PySpark, and ETL processes.
• Good understanding of AWS ecosystem and migration strategies.
• Proficiency in shell scripting.
• Strong communication and collaboration skills.

Nice to Have:

• Working knowledge of Python.
• Experience with AWS RDS.

We're hiring an experienced SAP IBP Consultant with 6+ years of expertise in Demand and Supply Planning. The ideal candidate should have strong skills in key figure modeling, time series planning, and integration with S/4HANA or ECC. Prior experience with planning operators, forecast models, and Excel Add-in is required.

Graduate/Post Graduate/MBA with 1 year of experience from BFSI

Work Experience 1+ Years of Sales experience,

Preference to NISM Certified candidates with experience in new client acquisition

Critical Skills Required

Relationship Management

Influencing Skills

Technical - Product Knowledge

Presentation skills

Interpersonal skills 

Effective Communication 

Result oriented with proper adherence to compliance

Negotiation skills

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus