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We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

ROLES AND RESPONSIBILITIES:

We are seeking a skilled Data Engineer who can work independently on data pipeline development, troubleshooting, and optimisation tasks. The ideal candidate will have strong SQL skills, hands-on experience with Databricks, and familiarity with cloud platforms such as AWS and Azure. You will be responsible for building and maintaining reliable data workflows, supporting analytical teams, and ensuring high-quality, secure, and accessible data across the organisation.

KEY RESPONSIBILITIES:

• Design, develop, and maintain scalable data pipelines and ETL/ELT workflows.
• Build, optimise, and troubleshoot SQL queries, transformations, and Databricks data processes.
• Work with large datasets to deliver efficient, reliable, and high-performing data solutions.
• Collaborate closely with analysts, data scientists, and business teams to support data requirements.
• Ensure data quality, availability, and security across systems and workflows.
• Monitor pipeline performance, diagnose issues, and implement improvements.
• Contribute to documentation, standards, and best practices for data engineering processes.

IDEAL CANDIDATE:

• Proven experience as a Data Engineer or in a similar data-focused role (3+ years).
• Strong SQL skills with experience writing and optimising complex queries.
• Hands-on experience with Databricks for data engineering tasks.
• Experience with cloud platforms such as AWS and Azure.
• Understanding of ETL/ELT concepts, data modelling, and pipeline orchestration.
• Familiarity with Power BI and data integration with BI tools.
• Strong analytical and troubleshooting skills, with the ability to work independently.
• Experience working end-to-end on data engineering workflows and solutions.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Job Description:

· Proficient In Python.

· Good knowledge of Stress/Load Testing and Performance Testing.

· Knowledge in Linux.

• Oracle Integration Cloud (OIC) Development:
• Design, develop, and implement integration solutions using Oracle Integration Cloud (OIC).
• Build integrations between Oracle Cloud applications and on-premise or third-party applications.
• Create and maintain REST/SOAP-based web services and API calls for integration solutions.
• Implement process automation using OIC’s Process Automation capabilities.
• Monitor and manage integration flows to ensure optimal performance, security, and scalability.
• Platform-as-a-Service (PaaS) Expertise:
• Develop custom applications and solutions on Oracle PaaS (Java Cloud Service, Application Container Cloud, etc.).
• Deploy, manage, and support PaaS solutions for extending Oracle SaaS applications.
• Maintain cloud environments and ensure seamless integrations between PaaS solutions and Oracle applications.
• System Integration:
• Work with ERP systems like Oracle Fusion, EBS, and other third-party systems to build integrated solutions.
• Troubleshoot and resolve integration issues related to data flow, connectivity, and performance.
• Develop mappings, orchestration flows, and B2B/EDI integrations using the Oracle Integration Cloud.
• Stakeholder Collaboration:
• Collaborate with business analysts, functional teams, and IT teams to gather integration requirements and deliver effective solutions.
• Provide input into solution architecture and development strategies aligned with business needs.
• Document technical designs, configurations, and troubleshooting steps for future reference and team collaboration.
• Continuous Improvement:
• Stay updated with the latest Oracle Cloud and PaaS advancements, features, and best practices.
• Optimize integration processes to improve overall system efficiency, reduce errors, and ensure data integrity.
• Conduct performance tuning and optimize OIC flows for seamless data exchange between systems.

Required Skills & Qualifications:

• Education:
• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience:
• 5-10 years of hands-on experience in Oracle Integration Cloud (OIC) development and PaaS.
• Proven experience in developing and managing complex integrations between cloud and on-premise systems.
• Strong understanding of Oracle Cloud Applications (Fusion, HCM, ERP, etc.) and their integration requirements.
• Technical Skills:
• Expertise in Oracle Integration Cloud (OIC), Oracle SOA Suite, Oracle Cloud Infrastructure (OCI), and Oracle PaaS solutions.
• Hands-on experience with RESTful/SOAP web services, API development, JSON, XML, and XSLT.
• Proficiency with Oracle ERP, Oracle Fusion Middleware, Oracle Visual Builder, and related tools.
• Strong knowledge of cloud integration patterns, process orchestration, and B2B integrations.
• Familiarity with Oracle Autonomous Databases and Oracle SQL/PLSQL.
• Soft Skills:
• Excellent problem-solving skills with attention to detail.
• Strong communication and collaboration abilities across functional and technical teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Oracle Cloud certifications in OIC, SOA, or PaaS.
• Knowledge of DevOps practices and CI/CD pipelines for cloud deployment.
• Experience with cloud security best practices for PaaS and OIC.

Job Title: AWS DevOps Engineer

Experience Level: 5+ Years

Location: Bangalore, Pune, Hyderabad, Chennai and Gurgaon

Summary:

We are looking for a hands-on Platform Engineer with strong execution skills to provision and manage cloud infrastructure. The ideal candidate will have experience with Linux, AWS services, Kubernetes, and Terraform, and should be capable of troubleshooting complex issues in cloud and container environments.

Key Responsibilities:

• Provision AWS infrastructure using Terraform (IaC).
• Manage and troubleshoot Kubernetes clusters (EKS/ECS).
• Work with core AWS services: VPC, EC2, S3, RDS, Lambda, ALB, WAF, and CloudFront.
• Support CI/CD pipelines using Jenkins and GitHub.
• Collaborate with teams to resolve infrastructure and deployment issues.
• Maintain documentation of infrastructure and operational procedures.

Required Skills:

• 3+ years of hands-on experience in AWS infrastructure provisioning using Terraform.
• Strong Linux administration and troubleshooting skills.
• Experience managing Kubernetes clusters.
• Basic experience with CI/CD tools like Jenkins and GitHub.
• Good communication skills and a positive, team-oriented attitude.

Preferred:

• AWS Certification (e.g., Solutions Architect, DevOps Engineer).
• Exposure to Agile and DevOps practices.
• Experience with monitoring and logging tools.

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Strong knowledge of PHP, MySQL, JavaScript, jQuery, AJAX, HTML5, CSS3.

• Write clean , well-designed code

• Produce detailed specifications

• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

• Contribute in all phases of the development lifecycle

• Follow industry best practices

• Develop and deploy new features to facilitate related procedures and tools if necessary

• Proven software development experience in PHP

• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX

• Good knowledge of relational databases, version control tools and of developing RESTful web services

Must-Have’s:

• Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)  

Job Description:

• Knowledge on what is a DevOps CI/CD Pipeline

• Understanding of version control systems like Git, including branching and merging strategies
• Knowledge of what is continuous delivery and integration tools like Jenkins, Github
• Knowledge developing code using Ruby or Python and Java or PHP 
• Knowledge writing Unix Shell (bash, ksh) scripts

• Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet

• Experience and willingness to keep learning in a Linux environment
• Ability to provide after-hours support as needed for emergency or urgent situations

Nice to have’s:

• Proficient with container based products like docker and Kubernetes

• Excellent communication skills (verbal and written)

• Able to work in a team and be a team player
• Knowledge of PHP, MySQL, Apache and other open source software
• BA/BS in computer science or similar