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We are Hiring for
Process : Travel Airline Process/ Voice Process/ Customer Service
Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.
We are looking for the people who have the excellent communication and sales skills.
1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.
About Salary : No bar for the right candidate.
We are looking for the immediate joiners.
Hands on GDS will be an added advantage.
company link : https://epivsolution.com/
Responsibilities:
1. Handle outbound and inbound calls to customers located in various international regions.
2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
3. Maintain professionalism and courtesy while communicating with customers at all times.
4. Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.
5. Document all customer interactions and transactions accurately in the company's database.
8. Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
9. Adhere to all company policies, procedures, and compliance regulations.

1. Developing new user-facing features using React.js
2. Ability to understand business requirements and translate them into technical requirements
3. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
4. Build reusable code and libraries for future use
5. Work with backend engineers to build features and ship experiments
Skills Required :
1. Strong proficiency in JavaScript, ReactJS, Redux, redux-saga and ES6.
2. Konwledge with common front-end development tools such as Babel, Webpack, NPM, etc.
3. Familiarity with code versioning tools such as Git
4. Familiarity with RESTful APIs and Express js.
5. Ability to work in a fast-paced and deadline-oriented environment.
For a decade and a half, MAG Finserv has assisted 1 lakh+ customers in overcoming their financial obstacles growing its loan book 60 times. Our partners include leading Banks like SBI, Federal Bank, City Union Bank among others. We are growing out of our home State Maharashtra and setting up a pan-India presence.
People are at the core of what we do. To meet the future growth targets, we are setting up a ninja technology team and offer a rewarding career with learning and growth. We offer a flexible hybrid model for maintaining a healthy work-life balance.
Responsibilities:
● Design, implementation, and deployment of successful LOS/LMS system features and services in support of our lending operations and the businesses they support
● Resolve bugs in the software features and deliver them on time with high quality
● Participate in the definition of secure, scalable, and low-latency services and efficient physical processes
● Work with cross-functional teams delivering on demanding projects
● Functionally decompose complex problems into simple, straight-forward solutions
● Understand system inter-dependencies and limitations
Requirements:
● Engineering degree in Computer Science/IT with a good academic performance throughout
● 5+ years of experience in developing applications end-to-end
● 1+ years of system design or architecture experience (architecture, design patterns, reliability and scaling) of new and current systems
● Expertise in Java, Spring Boot, Spring MVC, Angular and ruby on Rails tech stacks
● Functional understanding/experience of finance/lending domain is a plus
● Functional/Technical understanding of apache fineract/mifos is a plus
Location: Hybrid in Pune, Maharashtra
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- Bachelor's degree in computer science, information science, or similar.
- At least 4 years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.

Requirements :
a) CSS / Bootstrap : Flex Layout/ability to demonstrate the cascading nature of CSS clearly with example/Positioning.
b) Pure JavaScript: Prototype chain and inner workings of inheritance in JS. Understood DOM, Events, Event Bubbling, and Capturing/ ability to demonstrate it with example/ Promises and their use cases.
c) TypeScript: Basic understanding of using TS. Union Types, Index Signatures,
d) REST: Backend experience. REST principles, URL structures for APIs. integration using native JS (fetch and Promises) and in Angular. use cases of getting vs POST vs PUT vs PATCH.
e) Angular : Abstractions of Angular Component, Service, Pipe, Directive, Module, Lifecycles. Knew advanced patterns as well Dynamic Components, Content Projection, Reactive Forms, ViewChild, ContentChild. Understood Observables and various operators demonstration of Design Skills ability to create the component and module hierarchy for a moderately complex application, along with their interactions
- Working on interesting technical challenges in a product centric and open-source driven environment.
- Providing architectural direction on large-scale enterprise project implementations.
- Structuring teams to ensure there is capacity to work on larger architectural redesign to meet scalability, performance, security or compliance needs.
- Working closely with clients as they build features, functionality, and applications to make the ideal applications for the end customers.
- Developing visioning skills and ability to see the big picture
- Implementing and contributing to engineering practices and processes
What you need to have:
- B.Tech /B.E.; M.Tech
- NodeJs, ExpressJs and Java based applications
- loopback.ioas a framework.
- Elastic search and MongoDB is used as Database
- Angular and Angular 2 is the dominant front-end framework used for development
- HTML5, CSS3, Angular, Angular 2/4/6 stacks
- What we look for in a front-end engineer is someone who has deep hands-on experience with Angular/ AngularJS and proficiency with visual design for a mobile-first product.
- Experience with MEAN stack is a plus.
- It's a joint venture between Front-end and Back-end.
- Docker
- Kubernetes
- Github
- Third-party API integrations


Must Have Skills :
- Hand on experience on .NET core
- Experience in C#
- Looking for experience into No Sql.
Other Skill set required :
- 3+ years of building sophisticated, world-class, highly reliable multi-tenant software systems that have stood the test of time.
- From being highly proficient to being an expert in at least one OOPS language, SOLID principles, and design patterns, C#, Dotnet core, WebAPI, NoSQL.
- Experience with microservices architecture OR distributed systems.
- Strong analytical and problem-solving skills.
- Ability to work independently.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!