•Proficient in Socket Programming/TCP Server Client Architecture
• Experience in Developing APIs and RESTful services using NodeJS.
• Experience with NoSQL database technologies such as MongoDB, Elastic Search
• Integration of user-facing elements developed by front-end developers with server-side
logic
•Knowledge to handle large database for GPS and building immensely scalable projects
•Writing reusable, testable, and efficient code
•Design and implementation of low-latency, high-availability, and performant
applications
• Implementation of security and data protection
• Integration of data storage solutions (may include databases, key-value stores, blob
stores, etc.
• Integrating with AI/ML Libraries
•Produce high quality code and experience with security implementations Identifying
application security risks and implementing security patches procedures.
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Overview:
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role:
· Answer user communication/queries via emails live chats, and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Tamil, Malayam, and English
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
- Architecting end-to-end prediction pipelines and managing them
- Scoping projects and mentoring 2-4 people
- Owning parts of the AI and data infrastructure of the organization
- Develop state-of-the-art deep learning/classical models
- Continuously learn new skills and technologies and implement them when relevant
- Contribute to the community through open-source, blogs, etc.
- Take a number of high-quality decisions about infrastructure, pipelines, and internal tooling.
What are we looking for
- Deep understanding of core concepts
- Broader knowledge of different types of problem statements and approaches
- Great hold on Python and the standard library
- Knowledge of industry-standard tools like scikit-learn, TensorFlow/PyTorch, etc.
- Experience with at least one among Computer Vision, Forecasting, NLP, or Recommendation
Systems a must
- A get shit done attitude
- A research mindset and a creative caliber to utilize previous work to your advantage.
- A helping/mentoring first approach towards work
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
- Should have experience researching problem statements and designing solutions that meet the desired UX goals and stakeholder requirements
- Should be able to rapidly prototype ideas; pen and paper will do for mockups. Should be familiar with prototyping tools or front end code for higher fidelity prototyping
- Good communication skills. Must be able to communicate idea to all stakeholders product, engineering and design
- Must have average above average knowledge of the Adobe Suite
- Must be able to look at the product as a whole to design workflows that scale
- Must be able to measure UX changes and suggest further improvements
- Should be able to build UI components that meet the desired UX. Should be able to understand and respect the UX
- Should follow the style guide and design according to the guidelines
- Understanding of typography, typographic grid, grid based systems, design frameworks and responsive design principles is required. Should be able to adapt and extend the style guide as required and define new UI components when needed
- Should be able to build reusable UI components
- Good communication with the product and engineering teams to assess feasibility of UI components
- Experience with motion/interaction design a plus
- Must know the Adobe Creative Suite well. Must also be familiar with prototyping tools
Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.
Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.
Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.
What you will do:
- Developing and executing recruiting plans to meet the hiring requirements
- Building and maintaining an active pool of candidates to meet future hiring targets in an effective manner
- Designing and driving employee referral programs
- Developing and implementing a strong campus hiring program, with the aim to make us the employer of choice
- Planning and coordinating events, assessment, and interviews for hiring candidates
- Serving as liaison with candidates and communicating logistics associated with assessment and interviews
- Conducting background checks for shortlisted candidates
- Implementing the on-boarding program for all selected candidates
- Conducting regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation
- Providing advice and assistance to all levels on various recruiting/ talent acquisition related matters
- Utilizing metrics to identify and implement process improvements
- Conducting analysis and report on key recruitment metrics to appropriate business leaders
Desired Candidate Profile
What you need to have:- 5+ years of experience in Talent Acquisition, 2+ years in a team management role
- Ability to lead & manage recruitment function apart from sourcing individually
- Willingness to learn and take up new challenges
- Ability to work independently, spontaneously with very less monitoring
- Excellent verbal and written communication skills
- A can-do attitude
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
Job Description
- Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
- Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
- Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
- Expert Knowledge in - Git, Jenkins
- Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
- Good working knowledge with scripting languages such as Python, php
- Good communications and Presentation Skills
Preferred Education:
Bachelor's Degree or global equivalent in Computer Science or related field
Must have Java experience with Selenium Web Driver and expertise in Integration with existing Applications
Experience working in an Agile environment together. Certifications from ISTQB would also be a big plus
Experience in REST/SOAP Web Services
Experience working in Unix, Linux environment
Good to have knowledge in CI/CD using Jenkins
Soft skills: Excellent communication skills, problem solver and self-driven.
Educational Qualification: Graduate/Post-Graduate in any discipline
Experience: 0 - 3 Years
Location: Bangalore
Shift: Day / Night
Key Responsibilities:
- Work as a part of the clients' virtual business team or individually.
- Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
- Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
- Work as a part of the both internal and external clients' extended team.
- Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
- Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.
Candidate profile:
- Graduate/Post-Graduate in any discipline
- Excellent communication skills
- Strong customer service attitude
- Desire to learn new things every day
- Good with comprehension and analytical skills
- Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
- Good in handling Office productivity tools such as Microsoft Office
- Willing to relocate to Bangalore
- The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).
- Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
- Candidates should have all relevant education & experience related documents.