Sr Support Engineer L-2

We are hiring for a Python Developer at Wissen Technology!

📍 Location: Pune (Hybrid)

💼 Experience: 3–6 Years

⏱️ Notice Period: Immediate / 15 days preferred

🔧 Key Skills:

• Strong experience in Python

• Hands-on with Pandas & NumPy

• Experience with AWS (S3, Lambda preferred)

• Good understanding of data processing & APIs

• SQL knowledge

🏢 About Wissen Technology:

Wissen Technology, part of the Wissen Group (est. 2000), is a fast-growing technology company specializing in high-end consulting across Banking, Finance, Telecom, and Healthcare domains.

✔️ Global presence – US, India, UK, Australia, Mexico & Canada

✔️ Certified Great Place to Work®

✔️ Trusted by Fortune 500 clients like Morgan Stanley, Goldman Sachs, and more

✔️ Strong growth with 400% revenue increase in recent years

🌐 Website: www.wissen.com

🔗 LinkedIn: https://www.linkedin.com/company/wissen-technology/

If you’re interested or have relevant candidates, please share your resume at [your email].

#Hiring #PythonDeveloper #PuneJobs #AWS #ImmediateJoiner

While you may already know about Wissen and the company history, here is a quick rundown for you.

About Wissen Technology:

·        The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.

·        Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.

·        Our workforce has highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

·        Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.

·        Globally present with offices US, India, UK, Australia, Mexico, and Canada.

·        We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

·        Wissen Technology has been certified as a Great Place to Work®.

·        Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.

·        Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.

·        We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, Goldman Sachs, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.

De

Job Title: Application Development Engineer (Python – Backtesting & Index Platforms)

Role Overview

Key Responsibilities

Engine Development: Design and implement modular, reusable Python components for index construction, rebalancing, and backtesting.

Large-Scale Simulation: Use Pandas, NumPy, and PySpark to run historical calculations across long time horizons and multiple index variants.

Workflow Integration: Integrate engines with orchestrators such as Airflow or Temporal using parameterized, config-driven execution.

Reference Data Consumption: Query and utilize pricing, security master, and corporate action data from Snowflake.

Quality & Reconciliation: Build automated test harnesses to validate outputs, compare against benchmarks, and guarantee reproducibility.

Performance Optimization: Improve runtime efficiency through vectorization, caching, and distributed computing patterns.

Cross-Team Collaboration: Partner with Business, Index Ops, and Platform teams to accelerate research-to-production onboarding.

Required Technical Capabilities

Python Expertise: Strong proficiency in Python application development with emphasis on clean architecture and maintainable design.

Data & Numerical Libraries: Deep experience with Pandas and NumPy; working knowledge of PySpark for distributed workloads.

Financial Computation: Ability to implement portfolio mathematics, weighting algorithms, and time-series transformations.

Config-Driven Systems: Experience building rule-based or metadata-driven processing frameworks.

Database Skills: Strong SQL and experience consuming structured data from Snowflake.

Testing Discipline: Expertise in unit testing, regression testing, and deterministic replay of calculations.

Orchestration Integration: Familiarity with Airflow, Temporal, or similar workflow engines.

Cloud Infrastructure: Solid understanding of AWS ecosystem services (S3, Lambda, IAM) and how they integrate with the Snowflake Data Cloud.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Technical Skills:

• Ability to understand and translate business requirements into design.
• Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
• Experience in creating ETL jobs using Python/PySpark.
• Proficiency in creating AWS Lambda functions for event-based jobs.
• Knowledge of automating ETL processes using AWS Step Functions.
• Competence in building data warehouses and loading data into them.

Responsibilities:

• Understand business requirements and translate them into design.
• Assess AWS infrastructure needs for development work.
• Develop ETL jobs using Python/PySpark to meet requirements.
• Implement AWS Lambda for event-based tasks.
• Automate ETL processes using AWS Step Functions.
• Build data warehouses and manage data loading.
• Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.

Position: ETL Developer

Location: Mumbai

Exp.Level: 4+ Yrs

Required Skills:

* Strong scripting knowledge such as: Python and Shell

* Strong relational database skills especially with DB2/Sybase

* Create high quality and optimized stored procedures and queries

* Strong with scripting language such as Python and Unix / K-Shell

* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.

* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.

* Experienced in Agile development process

* Java Knowledge is a big plus but not essential

* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus

* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.

* Good team player; Integrity & ownership

Experience: 3-5 Years Experience

Skills:

Javascript, Node JS, HTML, CSS, Advanced JS

Location : Ahmedabad only 

NO  WORK FROM HOME 

ONLY  WORK FROM OFFICE 

What you need to have:

Experience: 3 to 5 years

Annual CTC: Rupees 7,50,000 to 10,00,000

Job Description :

LOCATION: Bangalore

·         Professional experience as UI/UX Designer, preferably who has worked in healthcare EMR and in designing mobile applications

·         Strong portfolio demonstrating effective and attractive designs

·         Mastery of standard design tools (Adobe XD, Photoshop, Illustrator, etc.)

·         Excellent knowledge of emerging UX and visual design trends

·         Experience in conducting users interviews and usability testing

·         Understanding of user centered and responsive design

·         Ability to clearly and effectively communicate design processes, ideas, and solutions

·         Be open to receiving feedback and constructive criticism