Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
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What you will need:
Context :
This is a waste management vertical SaaS with leading solutions and acceptance from the market on the path to growth. However, the product architecture needs a redefinition because of impending growth. The product needs refactoring of bottleneck code pieces, introduction of flexibility through modularity, scalability, layers of application and infrastructure layer security, interfaces designs, large amounts of data management and synchronization of business-critical accounting data. All of these goals have to be achieved while the product remains in production and business grows.
What the Role Needs:
Review current architecture and anticipate engineering bottlenecks
• Identify subsystems and isolate them
• Design interfaces between subsystems, evaluate available tools for each of the subsystems and make choices
• Make choices of tools, libraries, frameworks and design patterns
• Set benchmarks and KPI metrics
• Mentor & coach team leads to ensure architectural blueprints are practiced.
Requirements :
• Extensive experience with AWS cloud infrastructure - EC2, S3, Route53, ELB, Auto-Scaling groups, VPC, AWS Lambda, SNS/SQS, DynamoDB
• Database design & management for data-heavy product/s - NoSQL & SQL DBs (MongoDB, PostgreSQL, MySQL)
• Extensive API design & patterns experience including micro services
architecture/communication - REST, Webhooks, API gateways, and GraphQL
• Prior experience in designing a multi-tenant architecture would be beneficial
• Experience with caching architectures and technologies - Redis, Memcached, or KeyDB
• Experience with caching, sessions, OWASP, state management design patterns, micro front ends, and frameworks (ReactJs/VueJS)
• Experience with designing & architecture of event driven services - Kafka, RabbitMQ, NATS.io, socket.io
• Experience in Docker, Kubernetes, or Cloud Native applications
• Have experience in one of the workflow orchestrations tools - Apache Airflow, Cadence by Uber, AWS Glue
• Solr or Elastic search experience
• Understanding and working with other senior team members to devise and execute DRP, data storage and backup strategies, incident reporting
• Prior experience of software architecture in real-time tracking like Uber
• Prior experience in notifications delivery tools - FCM
• Understanding of ADR and UM
Techno-Functional Business Analyst
Techno-functional BA
GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.
We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.
Responsibilities
- Should be quick to understand what business does and how it does and determine how to improve existing business processes.
- Identify the steps or tasks to support the implementation of new features & design the new features to implement.
- Analyse the impact of implementing new features and implement the new features.
- Generation of technical Design Documents and changing them as per the required changes proposed.
- Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
- We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
- New business requirement analysis to find the GAP and resolution for smooth business operations.
- Able to translate functional requirements into technical specifications and to gather and document development requirements.
- Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
- Involve in QA cycle User acceptance testing.
- Training end-users regarding application functionalities.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model
Basic Requirements
- 1-2 years of relevant experience in a similar role.
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
- Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
- Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
- Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
- Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
- Highly self-motivated and able to effectively prioritize and execute tasks while under pressure.
- Excellent planning, organizational, and time management skills.
- Willing to travel to customer location.
Preferred Requirements
- A bachelor’s degree in engineering CS/IT or related field.
- Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
- Knowledge in Dairy domain.
WHAT WE DO?
KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention.
To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&feature=youtu.be">video
WHAT YOU SHALL DO?
We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a high-impact role that will provide a well-rounded perspective on the Finance Products at KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.
- Performs diagnostics and maintenance of Applications
- Configures and troubleshoots backend Applications
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Does incident tracking and takes necessary action to resolve the issue
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
- Managing communication channels, such as e-mail, phone and other support management applications.
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by web or email
WHO WE ARE LOOKING FOR?
We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy.
An ideal candidate would have the following qualifications:
- Education in an IT background or 2+ years of working experience with Linux/Unix environments.
- Knowledge of AWS or other Public Cloud Platform
- Scripting with BASH or Python - intermediate level
- Log parsing and analysis
- Flexibility in using different technologies/platforms
An ideal candidate would have the following skills:
- Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
- Problem articulation: Ability to ask+articulate customer problems & translate a solution.
- High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined
- Team player: Is able to shift between coordination, cooperation and collaboration quickly.
5. Agility: Ability to quickly assess the situation and display a strong bias for action.
Location: Bangalore is preferred
Bonus: If you have experience working with B2B startups & technical client support roles
Perks of working at Karmalife:
- We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
- We take growth & learning seriously, you will have excellent mentors.
- Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.
Junior (Exp 4+ years) : B2
- Should have end to end knowledge of OTM life cycle and OTM Technical Architecture.
- Comfortable in: XML, XSL, JSPX, SQL, PLSQL, OTM DB Schema and style-sheet.
- Should be able to work on OTM Customizations and Integrations with Oracle & legacy Applications.
- Good working knowledge of Automation Agents and OTM Configurations.
- Should have Good Hands-on experience in Debugging/troubleshooting configuration issues e.g. Planning problems, commitment allocation, Itinerary issues.
- Working knowledge of BI Publisher Report.
- Actively participate in all configuration tasks including project testing and trouble shooting.
Good to have-
- Work closely with architects, onsite team and offshore team.
- Open to travel to client side during critical junctures for duration of 1 to 6 months.
- Provide guidance and trainings to fellow team members
- Should have strong communication skills (verbal and written"
Resource should be flexible to work in 24/7 timings (Day/Night/Weekends
Senior DevOps Engineer
at They platform powered by machine learning. (TE1)
- Deploy company Application on customer public cloud and on-premise data centers
- Building Kubernetes based workflows for wide variety of use cases
- Document and Automate the deployment process for internal and external deployments
- Interacting with customers over call to deployment and debugging
- Deployment and Product Support
Desired Skills and Experience
- 4-6 years of experience in infrastructure development, or development and operations.
- Minimum 2+ years of experience in docker and kubernetes.
- Experience working with Docker and Kubernetes. Aware of Kubernetes Internals, Networking etc. Experience with Linux infrastructures tools.
- Good interpersonal skills and communication with all levels of management.
- Extensive experience in setting up Kubernetes on AWS, Azure etc.
Good to Have
- Familiarity with Big Data Tools like Hadoop, Spark.
- Experience with Java Application Debugging.
- Experience in monitoring tools like Prometheus, Grafana etc
Job Description:-
- Job Title:- System Administrator
- Work Location:- KIADB Industrial Area, Harohalli, Karnataka
- :- 1yrs to 3yrs
- Skills:- Network Administration Password, All IT policies, Helpdesk on IT related issues, IT Infrastructure, IT end users, Installation, configuration, Installation, configuration, IT equipment, support, Install, configure and support AD and file server, Good communication skills, Email drafting, good command over English
Main Task & Accountabilities:-
- Good communication skills.
- Email drafting, good command over English.
- Adhere to General and Network Administration Password accountabilities.
- Adhere to , and process especially information security policy.
- Ensure latest security patches are installed on all managed infrastructure.
- Process calls of the helpdesk on IT related issues.
- Support the user’s IT Infrastructure.
- Act as a first line of Support (L1) for all IT end users.
- Installation, configuration and Installation, configuration, desktops and other endpoints IT equipment’s.
- Support backup policies for all active devices. Verify the backups by restoring and testing.
- Configuration and support telephony system (Avaya).
- Install, configure and support AD and file server
We are looking for 4+ years of experience as a Cloud Engineer or Administrator able to demonstrate in-depth knowledge of the cloud computing market, enterprise, and open-source technologies.
- Azure AZ-104 Certified Azure Administrator, AWS Certification or GCP Professional Certification required
Advanced scripting (Bash, PowerShell, Python) .E
experience in automation, configuration, etc. Ideally has experience with Puppet, Chef, Ansible, or equivalent.
Container technologies (Kubernetes, Rancher, Docker, CoreOS)
Experience in support and configuration of systems and application monitoring services (CloudWatch, Prometheus, StackDriver, Azure Monitor)
Experience with cloud management and governance technologies (CloudHealth, CloudCheckr)
Experience using, and configuring ITSM systems (Zendesk, ServiceNow)
Familiarity with running mission-critical infrastructure within 24x7 production environment
Technical Support - L3 - Active Directory
at Our client is a hi-tech IT product company.
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.