Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
About Recruitpool Ventures Pvt Ltd
"RecruitPool is India’s leading business service provider in innovative workforce solutions, connecting human potential to the power of business. RecruitPool serves both large and small organizations across all industry sectors through our brands and offerings: hr consulting, executive searches, campus interview, industrial solutions, staffing services and more."
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URL: https://appitsimple.com/about
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● Excellent understanding of OO / Functional programming concepts.
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high-traffic, scalable and high performance enterprise applications.
● A strong knowledge of Big data technologies like Hadoop , Spark, Kafka, distributed frameworks,
NoSQL databases would be great, if not, one should have a strong desire to learn.
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Designation - Venue Booking Expert
Work experience: 1-2 years
Office Location: Connaught Place, New Delhi
Working days: 6 days ( Monday - Saturday )
Working Timings: 10:30 AM - 7 PM
Salary Range - 15k to 25k + incentives up to 20k
Job Description :
1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.
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Skills Required-
1) Candidate must be comfortable with the Cold calling.
2) Candidate must have 1 year of Telesales, Inside sales experience.
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- Diploma
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- MCA
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- E CE/IT
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● You can rock with your expertise in fundamental front end languages such as HTML, CSS and JavaScript.
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● You have top notch ability of server side languages such as NodeJS, Web Services, Micro service.
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