Sr Support Engineer L-2

We’re looking for a sharp Business Development professional with a strong background in recruitment consulting to drive new client acquisition, build long-term partnerships, and grow revenue. This role is ideal for someone who understands hiring needs, sells solutions (not just resumes), and thrives in a target-driven environment.

Key Responsibilities

• Drive new business acquisition for recruitment and staffing services
• Build and manage a strong sales pipeline (mid to large enterprises / startups)
• Conduct discovery calls to understand client hiring needs and propose tailored solutions
• Own end-to-end client onboarding, commercials, and contract closures
• Collaborate closely with recruiters to ensure delivery excellence
• Maintain relationships with key decision-makers (HR Heads, Founders, TA Leaders)
• Track sales metrics, forecasts, and revenue growth

Must-Have Skills

• Proven experience in BD / Sales from a recruitment consultancy or staffing firm
• Strong understanding of hiring models, recruitment cycles, and closures
• Excellent communication, negotiation, and stakeholder management skills
• Self-driven, target-oriented, and comfortable with ambiguity
• Experience selling RPO / Contract / Permanent hiring solutions is a plus

What We’re Looking For

• Hunter mindset with strong closing ability
• Ability to build trust and long-term client relationships
• Commercially sharp with a consultative selling approach

Why Join Us

• High-growth environment with strong leadership exposure
• Performance-driven incentives
• Opportunity to shape and scale the BD function

Role: Data Scientist

Location: Bangalore (Remote)

Experience: 4 - 15 years

Skills Required - Radiology, visual images, text, classical model, LLM multi model, Primarily Generative AI, Prompt Engineering, Large Language Models, Speech & Text Domain AI, Python coding, AI Skills, Real world evidence, Healthcare domain

JOB DESCRIPTION

We are seeking an experienced Data Scientist with a proven track record in Machine Learning, Deep Learning, and a demonstrated focus on Large Language Models (LLMs) to join our cutting-edge Data Science team. You will play a pivotal role in developing and deploying innovative AI solutions that drive real-world impact to patients and healthcare providers.

Responsibilities

• LLM Development and Fine-tuning: fine-tune, customize, and adapt large language models (e.g., GPT, Llama2, Mistral, etc.) for specific business applications and NLP tasks such as text classification, named entity recognition, sentiment analysis, summarization, and question answering. Experience in other transformer-based NLP models such as BERT, etc. will be an added advantage.

• Data Engineering: collaborate with data engineers to develop efficient data pipelines, ensuring the quality and integrity of large-scale text datasets used for LLM training and fine-tuning

• Experimentation and Evaluation: develop rigorous experimentation frameworks to evaluate model performance, identify areas for improvement, and inform model selection. Experience in LLM testing frameworks such as TruLens will be an added advantage.

• Production Deployment: work closely with MLOps and Data Engineering teams to integrate models into scalable production systems.

• Predictive Model Design and Implementation: leverage machine learning/deep learning and LLM methods to design, build, and deploy predictive models in oncology (e.g., survival models)

• Cross-functional Collaboration: partner with product managers, domain experts, and stakeholders to understand business needs and drive the successful implementation of data science solutions

• Knowledge Sharing: mentor junior team members and stay up to date with the latest advancements in machine learning and LLMs

Qualifications Required

• Doctoral or master’s degree in computer science, Data Science, Artificial Intelligence, or related field

• 5+ years of hands-on experience in designing, implementing, and deploying machine learning and deep learning models

• 12+ months of in-depth experience working with LLMs. Proficiency in Python and NLP-focused libraries (e.g., spaCy, NLTK, Transformers, TensorFlow/PyTorch).

• Experience working with cloud-based platforms (AWS, GCP, Azure)

Additional Skills

• Excellent problem-solving and analytical abilities

• Strong communication skills, both written and verbal

• Ability to thrive in a collaborative and fast-paced environment

Key Responsibilities:

- Identify, pursue, and secure new business opportunities through networking, cold calling, outbound campaigns, and direct meetings.

- Conduct market research to understand client needs, industry trends, and competitive positioning.

- Engage potential clients through calls, emails, presentations, and meetings to pitch company offerings effectively.

- Understand client requirements and provide tailored solutions that align with their needs.

- Prepare and deliver compelling sales proposals, presentations, and follow-up communications.

- Manage the entire sales process from lead generation, qualification, proposal, negotiation, to closing the deal.

- Maintain a detailed and updated database of leads, prospects, and sales activities using CRM tools.

- Achieve and exceed monthly, quarterly, and annual sales targets.

- Collaborate closely with internal teams (marketing, operations, and service delivery) to ensure a smooth client onboarding and satisfaction process.

- Provide regular sales forecasts, pipeline updates, and performance reports to management.

Requirements:

1. Bachelor's degree in Business, Marketing, or a related field.

2. 1+ years of experience in business development or end-to-end sales roles.

3. Proven track record of meeting or exceeding sales targets.

4. Excellent communication, negotiation, and interpersonal skills.

5. Self-driven, proactive, and capable of working independently.

6. Familiarity with CRM systems and sales performance metrics.

• 3+ years of experience in the Development in JAVA technology.
• AWS or cloud Experience
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

As a Software Architect a Typical Day Might Include the Following:

• Work with product/tech team to discuss/define the architecture or solution of a given problem statement
• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards
• Monitoring the quality of code that is delivered through reviews and other processes
• Foster strong teamwork environment and create passion and energy within the team
• Be an active participant in the development leadership team ensuring corporate success

To Land This Gig You'll Need:

• BE/B.Tech in Computer Science, or equivalent work experience
• 7+ years of software development experience
• Experience with developing large enterprise-scale application in AWS
• Full-stack experience with PHP, MySql, ReactJS, SQL/NoSQL and readiness to work with teams using other technology stacks like Java, Golang
• Strong quality orientation
• Expertise in designing application using relational and/or non-relational databases
• Working Knowledge of CI/CD
• Experience with micro-service design
• Experience architecting systems for performance and scalability
• Experience in product development
• Excellent problem-solving abilities
• Excellent decision-making skills
• Working Knowledge of design patterns
• Working Knowledge of Agile development processes
• Strong communication skills

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target

Frontend Developer - React JS/progressive Web App (2+ yrs experience)

Experienced in developing applications using Javascript, ReactJS, AngularJS, NodeJS, HTML5, CSS3/CSS4 and other UI technologies.
Experience in building rich PWA applications.
Understanding and experience with asynchronous processing, partial page refresh, DOM traversal and manipulation 
Deliver across the entire app life cycle - concept, design, built, deploy, test
In depth data structure and algorithm developement experience