Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
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Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
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• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
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1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
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2. Respond to support tickets and service requests in a timely and efficient manner, providing
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3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
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4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
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6. Perform regular maintenance and updates on desktop systems to ensure optimal
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7. Assist in the implementation of IT policies and security measures to safeguard desktop
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and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
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components.
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Job Title: Junior Cloud Engineer
Job Description: As a Junior Cloud Engineer, you will be working closely with senior IT professionals to contribute to the development and optimization of cloud infrastructure, ensuring scalability, security, and efficiency. This role involves hands-on experience with cloud platforms, strong problem-solving skills, and a desire to learn and grow in a dynamic technology environment.
Experience: 1 to 2 Years
Qualifications: Any Graduate (IT field preferred)
Key Responsibilities:
• Will be responsible for infrastructure management with primary focus on designing,implementing, and managing cloud infrastructure.
• Collaborate with senior engineers to ensure the scalability, reliability, and performance ofcloud environments.
• Deploying and managing applications on cloud platforms
• Implementing and maintaining security measures for cloud resources.
• Proficient in installing, configuring, and maintaining software applications such as WAMP,XAMPP, Xcode, Android Studio, Apache, PHP, and others on various operating systems
.• Troubleshoot and resolve problems related to cloud infrastructure and services.• Collaborate with cross-functional teams .
Skills:
• Proficiency in a specific cloud platform (e.g., AWS, Azure, Google Cloud).• Understanding of cloud networking concepts.
• Familiarity with Amazon Web Services (AWS) and the ability to manage resources in AWSenvironments.
• Familiarity with CI/CD pipelines is an added advantage.
• Familiarity with DevOps practices and tools.
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For more details: https://www.nyusoft.com/
Job Code: DSSR0001
Experience: 4+ years
Shift: UK (2 pm to 11 pm)
Work Location: Chennai / 100% work from the office.
Job Description:
ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business.
Responsibilities:
- Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
- Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
- System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
- Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
- Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
- Create and manage ServiceNow service Catalog items, workflows, and catalog tasks.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features, releases, and best practices.
Requirements:
- Bachelor’s or Master’s degree in computer science or a related field.
- A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
- Strong experience in Service Now CMDB Development.
- CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
- Proven development and delivery of Security & Risk/GRC development in client environments.
- ServiceNow CIS certification in Risk & Compliance, GRC.
- Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundations Certification
- Quick learner, self-motivated and can work independently.
- Strong verbal, written communication skills and a collaborative problem-solving style.
Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
Responsibilities:
- Help design and implement functional requirements
- Build efficient back-end features in Python
- Integrate front-end components into applications
- Manage testing and bug fixes
- Prepare technical documentation
- Collaborate with UX/UI designers to implement design into the code
- Code review
- Implement software enhancements and suggest improvements
What we are looking for:
- Solid experience as Python Developer
- Experience with Python frameworks (e.g. Django, Flask, Bottle)
- Familiarity with Amazon Web Services (AWS) and REST API
- Understanding of databases and SQL
- Attention to detail
- Leadership skills
- Self-starter, able to work independently
Bonus skills:
- Cloud deployment services - Docker, Kubernetes/AWS/Azure/Openshift/GCS etc.
- API deployment / WSGI frameworks - Flask/Django/Bottle/FastAPI etc.
- Basic database operations with Python (CRUD)
- Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
- Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
- Hands-on experience in System Center Configuration Manager (SCCM)
- Experience with Windows Intune as MDM
- Hands-on experience with a hybrid model of exchange environments
- Scripting experience using PowerShell
- Experience building Windows and Mac Imaging
- Experience using VMWare ESX enterprise virtualization platform
- Must have experience with Windows and MAC desktop operating systems
- Must have knowledge of server hardware and operating systems
- Must have knowledge of network connectivity i.e. TCP/IP
- Strong knowledge of server technologies – i.e. Windows 2008 and 2012
- Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Experience with JAMF Mac Management system.
Essential Responsibilities:
- Configures all servers and workstation hardware according to the organization's standards
- Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
- Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
- Installs upgrades and configures network printing, directory structures, rights, software, and files services
- Group Policy Administration including troubleshooting and management - creation and testing of new policies.
- Provides World Class Customer Service to the company workforce
- Manage IT technical initiatives and coordinate work priorities.
- Mentor other IT team members and provide guidance as necessary.
- Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
- Provides 24x7 production support to the enterprise via on-call rotation
- Processes requests from internal ticketing systems
- Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Ensures project documents are complete, current, and stored appropriately
- Prepares and maintains documentation of application and hardware configurations
- Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
- Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
- Diagnoses and repairs servers within both virtual and physical environments
- Installs security identification and apparatus to computer hardware and peripherals
- Assists in troubleshooting servers\desktops within the v-Sphere
- Identifies potential security issues and recommended strategy to ensure site security
- Coordinates third-party maintenance for hardware and software
- Response to needs and questions of users concerning their access to network resources.
- Reviews reports, files, and messages to identify instances of possible security infractions
- Tests computer systems to evaluate the effectiveness of security
- Responds to inquiries regarding data and computer security, policies, and procedures
- Assists in the planning, communication, testing, and implementation of disaster recovery procedures
- Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
- User account and Security/Distribution group management
Secondary Functions:
- Provides mentoring and training to other staff members
- Writes process and procedural documentation including requirements
- Researches and evaluates new technologies
- Makes self available to other staff members as a source of information
- Develops and coordinates knowledge transfer
- Interacts with business units to gather, define, and organize the delivery of a business solution
Work Experience Requirements:
- Works under limited supervision
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Familiar with a variety of the field's concepts, practices, and procedures
- Requires a very high level of technical skill in the field of expertise
Other Requirements:
- Typically requires 4 to 8 years of related experience
- Preferred certification in Microsoft technologies
- Excellent written and oral communication skills
- Must be able to exchange information with all levels of internal and external customers
- Sets priorities, based on workload, using past experiences as a guideline
- Must have good collaboration skills
About this role
We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career. You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and MongoDB/ Cassandra.
What You’ll Do
- Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team.
- Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
- Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
- Work with our developers to optimize and tune their SQL queries.
- Assist in application development, debugging, and optimization with respect to data concerns.
- Provide input in the design and implementation of backup, recovery, and DR strategy
- Review application and database design for compliance.
What You’ll Need
- Ability to script in a high-level language like Python, Ruby, etc for Automation.
- 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
- 4+ years of experience in database design and DevOps on AWS.
- Must demonstrate a clear understanding of logical and physical database design and standards.
- Experience in columnar data warehouse solutions like Redshift or Snowflake.
- Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
- Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience
Bonus Points If You Have
- Experience with NoSQL solutions such as Cassandra/MongoDB etc.
- Experience with software development life cycle (SDLC) in an agile environment
- Hands-on production experience with Big Data applications such as Spark.
- Knowledge of development best practices (source control with Git, continuous integration, automated testing).