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Sr Support Engineer L-2
Recruitpool Ventures Pvt Ltd's logo

Sr Support Engineer L-2

P Pradhan's profile picture
Posted by P Pradhan
4 - 8 yrs
₹7L - ₹20L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Troubleshooting
Analytical Skills
skill iconAmazon Web Services (AWS)
Internet of Things (IOT)
WRIT
osition Title: Senior Support Engineer – L2
Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Recruitpool Ventures Pvt Ltd

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

"RecruitPool is India’s leading business service provider in innovative workforce solutions, connecting human potential to the power of business. RecruitPool serves both large and small organizations across all industry sectors through our brands and offerings: hr consulting, executive searches, campus interview, industrial solutions, staffing services and more."

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Connect with the team

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R Pradhan

Company social profiles

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US Tax Terms: C2C / W2 / 1099
There are three (3) Tax Terms which are generally used in US Job market.
• W2
• C2C
• 1099
W2
W2 is one of the US Tax Terms which is an agreement between individual and the corporation.
Tax : On W2 tax will be taken care by his/her employer as the employer withholds a part of pay.
What taxes need to be paid?
• Federal income Tax
• State Income Tax
• Social Security Tax (SSN) Tax
• Medicare Tax
For instance the person who is seeking a job opportunity with a valid work authorization (US Citizen/Green card/H1B /OPT /TN visa etc..,) is termed as consultant /Candidate.
Like wise there are some staffing agencies who take these Consultants on their bench according to the interest of the consultants .
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C2C
C2C is one of the commonly used Tax Terms in the US , which is the most preferable Tax by most of the consultants
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1099
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What are different US Tax Terms?
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What is the difference between W2 and C2C or Corp-to-Corp?
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What is the 1099 Tax Term?
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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