Project Manager - Tech

We seek an adept and skilled UI/UX Engineer to create and mold an exceptional, user-oriented product and experience tailored for our customers. Your primary tasks will revolve around resolving user experience issues and crafting visual elements. You will possess the ability to make purposeful design choices and seamlessly transform user journeys into intuitive interactions. The perfect candidate will be a visionary with a flair for design, proficient in communication to grasp project requirements, and deliver meticulously crafted user designs and experiences.

Requirements:-

• Develop Devin's Design System, which includes:
• Creating a visual identity system that aligns with our brand identity.
• Emphasizing the use of reusable components during the design process.
• Crafting a comprehensive style guide.
• Collaborate with the product team to comprehend business objectives and transform them into tangible elements, such as:
• Information architecture (UX) to ensure a well-organized user experience.
• User journeys and app flows (UX) to map out the user's interactions and experiences.
• Low-fidelity designs and wireframes (UI) to outline the initial design concepts.
• High-fidelity designs (UI) for detailed and polished visual representations.
• Work closely with the QA and Engineering teams to verify the proper implementation of the designs.
• Identify and troubleshoot UX issues by utilizing instrumentation tools and conducting regular customer reviews.
• Present and justify design decisions, ensuring they align with the overall design roadmap and follow fundamental principles like color theory and visual weight.
• Effectively communicate how the creative vision will contribute to achieving the company's objectives.
• Ensure that the designs are responsive and compatible with all devices, including Web, Tablet, and Mobile platforms.

Required Candidate profile

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

• Strong experience in Python scripting and automation frameworks (Pytest and Robot)
• Basic knowledge in SQL servers and queries, REST API calls.
• Jira, and any test management tools.
• Knowledge in data/ETL domain is an added advantage.
• Familiarity with CI/CD tools like Jenkins.

Roles and responsibilities:

1. Responsible for development and maintenance of applications with technologies involving Enterprise Java and Distributed  technologies.
2. Experience in Hadoop, Kafka, Spark, Elastic Search, SQL, Kibana, Python, experience w/ machine learning and Analytics     etc.
3. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements..
4. Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
5. Assist in the design and implementation process for new products, research and create POC for possible solutions.
6. Develop components based on business and/or application requirements
7. Create unit tests in accordance with team policies & procedures
8. Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process
9. Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues. 

• Quick & Excellent Problem solving skills for complex & large scale problems
• Exposure to a wide variety of problem spaces, technologies
• Very Strong System design and OO skills with a nifty ability to craft clean interfaces and operate at the right levels of abstraction
• Solid coding skills with ability to drive teams through massive refactoring exercise & improve coding standards across large code bases
• Deep knowledge, understanding & experience of working with a large variety of multi-tier architectures.
• Awareness of pitfalls & use cases for a large variety of solutions
• Deep understanding & experience of high performance web scale & real-time response systems with experience & expertise in a variety of large scale persistent systems including large databases
• Exposure to complete product development cycles - From inception to production to scaling up, supporting new requirements, re-architectures the Principle architects should have seen it all and ideally in multiple cycles.
• Should have been part of scalable product development cycles with either large data handling or large transaction processing exposure for 5 years
• Must have worked in a small setup (either a startup or a small & reasonably independent team)
• 8+ years of overall experience
• B Tech or higher in Computer Science or equivalent required

Well-established, Canadian company is looking for a representative in five different locations, as our business is growing. 

The person will be responsible for reaching out the immigration agencies to offer commission-based services, such as Travel, Visitor to Canada Insurance, financial services and many more.  

Preferred qualifications:

Intermediate English

Experience in sales

Financial services knowledge

Critical thinking 

Self-starting ability

KEY BENEFITS:

• Highly flexible, Work around your own schedule.
• Work from your laptop, from home or from the office. It is up to you!

We offer variable income—strong pay for performance incentive package.