Chief of Staff

Location - Bangalore Skill/Experience Expectations: 1. Total Experience 7-11 yrs 2. 3-4 years in managing scalable production environment 3. 2-4 yr experience in managing Google cloud infrastructure 4. proficient in terraform and any programming language 5. Expert in designing and managing observability solutions 6. 5 yr experience in DevOps and SRE practices and troubleshooting critical incidents.

• Project Planning and Execution:Develop comprehensive project plans, including scope, objectives, timelines, and budgets.   
• Lead project teams, assigning tasks and responsibilities, and ensuring effective collaboration.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Manage project resources, including personnel, equipment, and budgets.
• Ensure projects are delivered on time, within budget, and to the required quality standards.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including clients, team members, and senior management.
• Communicate project status, risks, and issues effectively to stakeholders.
• Manage stakeholder expectations and ensure their needs are met.

Risk Management:

• Identify and assess project risks and develop risk mitigation strategies.
• Proactively address issues and resolve conflicts to minimize project disruptions.
• Implement change management processes to control project scope and ensure alignment with objectives.

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Responsibilities:

• Act as a Techno-Functional Consultant and maximize adoption of our company.
• Assist & train Customers to implement their process and help them to resolve their support queries.
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
• Eliminate risks proactively and share product feedback and experience with the Product team.
• Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
• Delivering and communicating ROI for our clients, throughout the customer lifecycle.
• Being the trusted partner for the customer on the use-case and product functionality.
• Customer onboarding, training, and support.
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
• Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
• Carrying out periodic health checks to avoid churn.
• Firefighting during account escalations.
• Account management and renewals.
• Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
• Upselling and cross-selling through review of customers' progress.

Requirements:

• Post Graduation (MBA).
• Experience of a growing company with a focus on personal growth.

Responsibilities: 

• Help impacts software quality and customer experience (CX) of product features. 
• Able to convert an LLD into code. Codes may need some refinement. 
• Solutions are tested (continuously testable, when possible) and may need 
• refinement. 
• Able to write reusable and well-structured code. 
• Understands software architecture (layers, software component, etc), has 
• knowledge about patterns 
• Understand and can use Algorithms, Data structures in solving problems. 

Basic Qualification: 

• Bachelor's degree in computer science or related technical discipline 0-1 years of experience 
• Impactful internship, if fresher out of college- preferred with reputed techno-product orgs 
• Excellent Functional skills- understands software architecture (layers, software 
• components) and has knowledge about design patterns. 
• Programming experience with at least one modern language such as Java, Node.js including object-oriented design. 
• Computer science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis. 

What will you do?

• Develop IP-based communication platforms like video conferencing, IM, etc., new user-facing features, and enhance our main front-end platforms.
• Develop specifications and designs for complex applications or modify/maintain complex existing applications.
• Ensure the technical feasibility of UI/UX designs, and Optimize applications for maximum speed and scalability.
• Write clean, high-performance, maintainable code and generate automated unit, regression and integration tests.
• Collaborate with multi-functional teams including mobile developers to deliver a great product experience for Houm consumers.

Skill Sets

• 5 to 6 years of hands-on industry experience in core front-end web development using Angular 9. x.
• 4 to 5 years of hands-on industry experience in real-time web application development using Socket.IO
• Strong knowledge of bi-directional communication between web clients and servers, design principles, multithreading, design patterns, and best practices behind a scalable application and ability to implement automated testing platforms and unit tests.
• Experience with one or more of the following domains: real-time collaboration application development, real-time multimedia communication application development, SIP application development, or Instant messaging (IM) application development.
• Good understanding of asynchronous request handling, prototype inheritance, composition, partial page updates, and application rendering behaviour and performance.
• Proficient understanding of cross-platform compatibility issues and ways to work around such issues, code versioning tools such as Github.
• Experience with distributed memory caching systems, and web-socket communications such as Redis or Memcached.
• Working experience in cloud environments, and any NoSQL databases like Redis, DynamoDB, Cassandra etc.

• 5-8 years of experience in handling social media and Influencer marketing campaigns 
• Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms 
• Understanding of SEO and web traffic metrics 
• Good knowledge of social media KPIs 
• Proven track record in outreach campaign strategies 
• In-depth knowledge of the social media marketing industry 
• Impeccable verbal and written communication skills 

Responsibilities

• Develop and execute social media strategies and creative campaigns 
• Identify and build relationships with prominent influencers and thought leaders 
• Develop content ideas and write and curate content 
• Research relevant industry experts, competitors, target audience, and users 
• Brainstorm new, creative approaches to influencer campaigns 
• Keep abreast of emerging trends, technologies, and influencers.
• Find new and better ways of measuring social media activity.
• Develop, implement and manage our social media strategy 
• Define most important social media KPIs 
• Manage and oversee social media content 
• Measure the success of every social media campaign 
• Stay up to date with the latest social media best practices and technologies 
• Work with copywriters and designers to ensure content is informative and appealing 
• Monitor SEO and user engagement and suggest content optimization 

Key Performance Indicators

• Creating unique value propositions for both brand and key products and implement them with an always-on calendar
• Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
• Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
• Improve engagement rate for the brand across relevant platforms.

Core competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

• Work with clients and end-users to gather, understand, and define business requirements
• Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories.
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community.
• In this role, the analyst is expected to have exemplary communication and documentation skills.
• Constructs forecasts, recommendations, and document Business Related Document based on business data and Salesforce knowledge