Operational Support

About Us: We are on a mission to help a million+ consumer brands with automated sales and user acquisition via AI omnichannel stack BusinessOnBot is an omnichannel commerce stack for 500+ Shopify & WooCommerce brands, enabling high-ROI marketing/support across WhatsApp, Instagram, Email, SMS and commerce platforms like Swiggy, Zomato & PhonePe — powered by proprietary shopper intent data from 1/3rd of India’s shoppers (100M unique shoppers).

In 2026, Businessonbot has grown and is an EBITDA +ve company. We are a Y Combinator backed company (YC W21) and have closed our pre-series A round with Ant Financials on the Board. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

Role 

We're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager. You won't just review code — you'll set the standard for how code is written, how systems are designed, and how the team thinks about quality, cost, and customer impact. This is not a senior IC role where you write code all day. And it's not a pure management role where you're in meetings all day. It's the balance between the two — the person who makes the team better while staying close enough to the code to make good decisions

What You'll Own

1. System Reliability & Upkeep

• Own the health of a production multi-tenant Node.js/TypeScript backend serving real-time messaging traffic
• Lead incident response, root cause analysis, and post-mortem culture
• Identify and drive reduction of technical debt — proactively, not reactively
• Ensure monitoring, alerting, and observability are in good shape (we use New Relic, Sentry, Pino structured logging)
• Work across multiple backend services and ensure they integrate reliably

2. Scalable, Quality Engineering

• Design and review system architecture decisions — schema changes, service boundaries, async workflows (we use Temporal.io), queue design
• Drive engineering standards: code review culture, PR quality, test coverage, error handling patterns
• Establish and enforce engineering practices that let the team ship fast without accumulating hidden risk
• Evaluate build vs. buy decisions with a clear eye on long-term maintainability

3. Cost Consciousness

• Maintain a clear understanding of infrastructure costs (AWS, third-party APIs, LLM usage, DB compute)
• Actively flag cost anomalies and propose architectural or operational changes to address them
• Balance engineering investment against business return — know when "good enough" is the right call

4. Team Standards & Culture

• Set a high bar for code quality — not pedantry, but clarity, maintainability, and correctness
• Build a review culture where feedback is constructive, specific, and educational
• Help engineers grow by pair debugging, design reviews, and code walkthroughs
• Define and document coding conventions, architecture patterns, and engineering principles that persist beyond any individual

5. Customer Empathy

• Understand that the systems you build serve real D2C businesses who depend on them to communicate with their customers
• Treat reliability issues with the urgency of a customer escalation, not a backlog item
• Stay connected to what support and product teams are seeing from customers — let that shape engineering priorities

6. Communication & Stakeholder Management

• Translate technical complexity into clear, honest language for non-technical co-founders and stakeholders
• Communicate risk, timelines, and tradeoffs clearly — no sugar-coating, no unnecessary alarm
• Manage up: surface the right problems at the right time without waiting to be asked
• Manage expectations — both internally with the team and externally with leadership

7. Balancing Tradeoffs

• Navigate the tension between shipping fast and building right — and be able to articulate why you chose one over the other
• Know when to take on short-term debt and when to push back
• Make architectural decisions that serve the next 18 months, not just the next sprint

What We're Looking For Must Have

• 7–8 years of backend software engineering experience, with at least 2 years in a lead or staff-level role
• Strong command of TypeScript/Node.js in production (our primary stack)
• Deep understanding of multi-tenant SaaS architecture patterns
• Hands-on experience with relational databases (MySQL/PostgreSQL), ORM usage (TypeORM or similar), and writing efficient queries at scale
• Experience designing and operating async/event-driven systems (message queues, workflow engines, or similar)
• Comfort with cloud infrastructure (AWS preferred) and cost/performance monitoring
• Strong pull request review discipline — you know what makes a good review and what makes a bad one

Strong Plus

• Experience with real-time systems (WebSockets, Socket.IO, pub/sub patterns)
• Exposure to LLM integration, RAG pipelines, or AI feature development in production
• Experience with Temporal.io or similar workflow orchestration
• Familiarity with WhatsApp Business API, omnichannel messaging, or e-commerce integrations
• Prior experience at a startup in the 10–100 person range where you had to set standards, not just follow them

What We Don't Need

• Someone who needs a perfectly defined problem before they can start
• A pure IC who avoids people and process
• A pure manager who's lost touch with the code
• Someone who optimises for their own comfort over team outcomes

How You Think

• You ask "why does this fail in production?" before asking "why didn't someone write a test?"
• You think about the developer who reads your code six months from now
• You're bothered by silent failures, swallowed errors, and fire-and-forget async calls
• You believe good documentation and clear naming are not optional extras
• You have opinions on architecture but hold them loosely when presented with better evidence
• You understand that a cost spike is an engineering problem, not just a finance problem
• You treat a customer-facing bug with more urgency than a refactor that only benefits the team

What You'll Walk Into We'll be transparent with you:

• A production codebase with real technical debt alongside genuinely good architecture
• A fast-moving team that ships frequently
• A company that takes reliability seriously but is still building the culture around it
• Multiple backend services that need to be held together with clear ownership and standards
• A product that's expanding into AI agents, voice workflows, and deeper e-commerce automation — meaning the technical surface area is growing fast
• This is a role for someone who thrives in that kind of environment — not someone who needs it to be clean before they can contribute.

What We Offer

• Meaningful ownership — you'll shape how engineering works here, not just execute someone else's vision
• Direct access to founders and product decisions
• Competitive compensation (cash + equity discussion based on profile)
• A product that real businesses depend on every day — your work matters immediately

Position Title: Sales Specialists/Executives

• Location: PAN India (*Tier 1, Tier 2, Tier3)
• Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ Incentives+ Perks+ TA+ DA
• Education: Bachelor's degree in any stream or Master's degree/MBA
• Experience: Min 2- 3 years in Sales with a background from industries such as (IT, Telecom, Broadband, Mobility, SIM card sales/distribution, Credit Card sales/promo on, B2B (Business-to-Business), B2C (Business-to-Customer), FMCG or any field sales experience candidates.

Key Skills:

1. Self-driven, dynamic, and confident individual with a result-oriented approach.

2. Top achiever or best performer in previous organization.

3. Customer-focused attitude with strong follow-up skills.

4. Ability to work independently and as part of a team.

5. Proficiency in MS Office and preferably CRM software.

Job Title: Associate Frontend Engineer

Job Summary:

We are looking for a passionate and motivated Associate Frontend Engineer with 1 to 2 years of experience to join our product engineering team. In this role, you will work closely with experienced developers and designers to build seamless, performant, and user-friendly interfaces using modern JavaScript frameworks. You’ll gain hands-on experience in building production-ready web applications and learn how to deliver high-quality UI at scale.

This opportunity is ideal for individuals who are early in their careers and eager to grow through real-world development, mentorship, and continuous learning.

Website: https://www.thealteroffice.com/about

Key Responsibilities:

• Assist in developing and maintaining responsive, accessible, and performant web user interfaces.
• Work with modern JavaScript frameworks/libraries such as React, Vue, or Angular to build modular, reusable components.
• Translate UI/UX designs from tools like Figma into pixel-perfect, production-quality code.
• Write clean, maintainable, and well-documented HTML, CSS, and JavaScript (ES6+).
• Collaborate with product managers, backend engineers, and designers to deliver complete, integrated features.
• Learn and apply best practices in state management, component-driven development, and API integration.
• Participate in code reviews, understand and follow design systems, and contribute to a culture of code quality.
• Debug and resolve cross-browser, cross-device, and performance-related UI issues.
• Use tools such as Git, CI/CD pipelines, and frontend build tools (e.g., Webpack, Vite) as part of your daily workflow.
• Begin working with TypeScript, Tailwind CSS, and popular UI libraries (e.g., Material UI, Bootstrap) to enhance development efficiency and consistency.
• Follow accessibility guidelines and responsive design principles, ensuring your UI works for all users.
• Gain exposure to linting tools, formatters, testing libraries (unit/integration/e2e), and performance profiling using browser dev tools.

Requirements:

• 1 to 2 years of experience in frontend development through internships, academic projects, freelance work, or personal side projects.
• Solid understanding of HTML, CSS, and JavaScript (ES6+) fundamentals.
• Familiarity with at least one modern JavaScript framework (React, Vue, Angular).
• Understanding of version control systems like Git and ability to collaborate in a team-oriented development workflow.
• Willingness to learn and apply best practices in UI performance, security, accessibility, and maintainability.
• Strong problem-solving abilities, attention to detail, and eagerness to grow through mentorship and feedback.
• Effective communication skills and ability to work in a fast-paced, agile team environment.

Responsibilities:

●     Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products

●     Identify, record, document thoroughly, and track bugs

●     Perform thorough regression testing when bugs are resolved

●     Collaborate with cross-functional teams to ensure quality throughout the software development life cycle

●     Investigate the causes of non-conforming software and provide solutions

●     Team handling capabilities

Requirement:

●     Bachelor’s degree in computer science, Engineering, or related field

●     6+ years of experience in software testing

●     Strong knowledge of software QA methodologies, tools, and processes.

●     Experience in writing clear, concise, and comprehensive test plans and test cases

●     Hands-on experience with both white box and black box testing

●     Experience working in an Agile/Scrum development process using tools like JIRA.

●     Hands-on Experience in Behavior-Driven Framework, e.g. Cucumber

●     Experience in web automation testing using tools like selenium and API automation tools like RestAssured, karate etc.

●     Experience with performance and/or security testing is a plus

●     Strong analytical and problem-solving skills

●     Excellent communication and teamwork skills

We are looking for an experienced mobile developer to join Triveous and help us in our journey to create world-class mobile products. She/He will be responsible for executing the entire mobile app development lifecycle. That includes understanding product requirements, writing requirement-related documentation, and writing high-quality code and tests.

You need to have a solid track record of building real-world mobile products that have been launched on the play/app store.

Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.

Main Responsibilities And Key Activities

• Build great native and cross-platform applications using industry best practices
• Analyze, debug and solve complex technical issues
• Write understandable, testable code with an eye towards maintainability.
• Break down high-level technical requirements into specific implementation stories
• Show ownership on project features

Qualifications And Professional Knowledge

• Should have at least 2 years of work experience in native Cross-platform frameworks like Flutter/React Native and Android
• Should have published one or more apps on the play/app store
• Must have strong expertise in programming languages like Kotlin or Dart
• Very strong in computer fundamentals, data structures, and database design.
• Strong verbal and written communication skills in English
• Location: Remote(Preferably located in India)

1. Create all graphical requirements to support Paid Ads, Social Media, SEO, Email Marketing efforts and offline ads - brochures, flyers etc.
2. Includes work like creating single image ads/carousel ads for FB/Instagram/LinkedIn Ads, creating video ads for YouTube/Facebook Ads, Emailer designs, basic UI design for landing pages, website images/banners etc, create brochures, flyers etc for offline ads
3. Tool Knowledge: Any vector design tool, any video editor etc. Adobe Illustrator, Adobe Photoshop/Creative Suite, Final Cut Pro, Adobe Premiere, Adobe Indesign, Invisio etc.

• Expert knowledge of IBM DB2 V11.5 installations, configurations & administration in Linux systems.
• Expert level knowledge in Database restores including redirected restore & backup concepts.
• Excellent understanding of database performance monitoring techniques, fine-tuning, and able to perform performance checks & query optimization
• Good knowledge of utilities like import, load & export under high volume conditions.
• Ability to tune SQLs using db2advisor & db2explain.
• Ability to troubleshoot database issues using db2diag, db2pd, db2dart, db2top tec.
• Administration of database objects.
• Capability to review & assess features or upgrades to existing components.
• Experience in validating security aspects on a confidential database.
• Hands-on experience in SSL communication setup, strong access control, and database hardening.
• Experience in performing productive DB recovery and validating crash recovery.
• Experience in handling incidents & opening DB2 support tickets.
• Experience in deploying a special build DB2 version from DB2 support.
• Worked in environments such as 12x5 supports of production database services.
• Excellent problem-solving skills, analytical skills.
• Validate security aspects on a confidential database
• SSL communication setup, strong access control; database hardening
• Validate Crash recovery
• perform productive DB recovery
• On incidents open db2 support tickets
• Deploy a special build DB2 version from db2 support

Good to have:

• Experience in handling application servers (WebSphere, WebLogic, Jboss, etc.) in highly available Production environments.
• Experience in maintenance, patching, and installing updates on WebSphere Servers in the Production environment.
• Able to handle installation/deployment of the product (JAR/EAR/WAR) independently.
• Knowledge of ITIL concepts (Service operation & transition)

Soft skills:

• Ability to work with the global team (co-located staffing).
• Carries learning attitude, should be an individual contributor and must have excellent communication skills.
• Support: 12/5 support is required (on a rotational basis).