Quality Director

Leading BPO

Quality Director

Etaash Consultants

Company

Home

Quality Director

at Leading BPO

Agency job

via Etaash Consultants

8 - 10 yrs

₹15L - ₹15L / yr

Mumbai, Delhi, Gurugram, Noida

Skills

Quality control

Quality management

Quality improvement

Qualitative research

Quality audit

quality

Business Process Outsourcing (BPO)

Analytical Skills

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role

Level – L 5

Location - Gurgaon

Key Skills

Ability to motivate and inspire new & existing Team mates
Must have a strong eye for detail and a thorough understanding of client expectations
Must display positive energy, service oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills
Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

Client interactions
Manage and develop improvement plans in liaison with other department(s)
Effective resource utilization
Meeting & exceeding defined KPIs
Able to motivate team members.
Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs

Initiate metric improvement activities/projects
Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
Assures effective process and policy mechanisms are in place
Develops and assures compliance with the Service Level Agreements between internal and external customers
Assures confidentiality and integrity of data
Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
To oversee risk management activities across the Program
Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
Create and manage all reporting requirement for the program for both internal and external requirements
Coach Technical Support Executives on the evaluations done
Run analysis on contact evaluations and highlight trends
Coach agents based on evaluation trends to improve their technical capabilities
Use trends to identify training needs and developing action plans
Help technical support executive to understand appropriate troubleshooting approach
Participate in calibration sessions with Quality/Operations
Maintain current understanding of program strategies
Support management focus on review of key drivers, metrics and operational processes that drive KPI results
Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

Graduate or post graduate degree/diploma (10+2+3) in a any stream
Excellent command over English (Verbal & Written)
Min 2 years as Quality Sr. Manager / or director role with domain expertise
Min 6 - 8 years of overall experience in Quality function
Minimum 8 - 10 Years of total Experience in handling BPO business
Basic Computer skills required
Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
Should have basis knowledge on statistical knowledge

Technical Competency	Ideal Hiring Competencies
Excel Skills	Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys
Analytical Skills	•Breaks down concrete issues into parts and synthesizes succinctly. •Collects and analyses information from a variety of appropriate sources. •Identifies the links between situations and information. •Sees connections, patterns or trends in the information available. •Identifies the implications and possible consequences of trends or events. •Draws logical conclusions, providing options and recommendations. •Analyses complex situations, breaking each into its constituent parts. •Recognizes and assesses several likely causal factors or ways of interpreting the information available. •Identifies connections between situations that are not obviously related.
Six Sigma BB	BB Certified
Presentation Skills	Ability to explain the concepts of various trainings like Lean, 6 sigma, etc
Decision making skills	Should be able to take control of situations and arrive at quick decision to counter issues/problems
Behavioral Competency	Ideal Hiring Competencies
Result orientation	Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results
Influence	Adapts rationale to influence others
Client Focus	Identifying and responding to current and future client needs; providing service excellence to internal and external clients
Continuous Learning	Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance
Conflict Management	Preventing, managing and/or resolving conflicts

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role

Level – L 5

Location - Gurgaon

Key Skills

Ability to motivate and inspire new & existing Team mates
Must have a strong eye for detail and a thorough understanding of client expectations
Must display positive energy, service oriented attitude towards all teammates.
Strong managerial, organizational, prioritization and leadership skills
Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

Client interactions
Manage and develop improvement plans in liaison with other department(s)
Effective resource utilization
Meeting & exceeding defined KPIs
Able to motivate team members.
Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs

Initiate metric improvement activities/projects
Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
Assures effective process and policy mechanisms are in place
Develops and assures compliance with the Service Level Agreements between internal and external customers
Assures confidentiality and integrity of data
Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
To oversee risk management activities across the Program
Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
Create and manage all reporting requirement for the program for both internal and external requirements
Coach Technical Support Executives on the evaluations done
Run analysis on contact evaluations and highlight trends
Coach agents based on evaluation trends to improve their technical capabilities
Use trends to identify training needs and developing action plans
Help technical support executive to understand appropriate troubleshooting approach
Participate in calibration sessions with Quality/Operations
Maintain current understanding of program strategies
Support management focus on review of key drivers, metrics and operational processes that drive KPI results
Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

Graduate or post graduate degree/diploma (10+2+3) in a any stream
Excellent command over English (Verbal & Written)
Min 2 years as Quality Sr. Manager / or director role with domain expertise
Min 6 - 8 years of overall experience in Quality function
Minimum 8 - 10 Years of total Experience in handling BPO business
Basic Computer skills required
Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
Should have basis knowledge on statistical knowledge

Technical Competency	Ideal Hiring Competencies
Excel Skills	Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys
Analytical Skills	•Breaks down concrete issues into parts and synthesizes succinctly. •Collects and analyses information from a variety of appropriate sources. •Identifies the links between situations and information. •Sees connections, patterns or trends in the information available. •Identifies the implications and possible consequences of trends or events. •Draws logical conclusions, providing options and recommendations. •Analyses complex situations, breaking each into its constituent parts. •Recognizes and assesses several likely causal factors or ways of interpreting the information available. •Identifies connections between situations that are not obviously related.
Six Sigma BB	BB Certified
Presentation Skills	Ability to explain the concepts of various trainings like Lean, 6 sigma, etc
Decision making skills	Should be able to take control of situations and arrive at quick decision to counter issues/problems
Behavioral Competency	Ideal Hiring Competencies
Result orientation	Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results
Influence	Adapts rationale to influence others
Client Focus	Identifying and responding to current and future client needs; providing service excellence to internal and external clients
Continuous Learning	Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance
Conflict Management	Preventing, managing and/or resolving conflicts

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You and the team that you are a part of will be collectively responsible building performant software and customer experiences that scale to our next million customers.
You will be responsible for writing technical specs and contributing to it's implementation. We expect that you would have done the same in your previous workplaces.
Other folks on our team are looking forward to learn from your experiences.

For engineers that join our team

We expect you to be good with Ruby or Python to build APIs.
You will be contributing to our UI that is built with React and GraphQL.
We hope our team members have a strong grasp of software design patterns and know when to put them to good use.
Experience with an SQL datastore would help a lot. PostgreSQL is our primary datastore.
We optimize our search functionality and rollup reports by using ElasticSearch.
We expect that you have used Redis. Redis is our swiss army knife to solve a lot of problems apart from just caching.

Senior Software Engineer (FullStack)

Synup is a marketing platform for local businesses.

Ever tried to find the best Sushi restaurant in town?

We help businesses like that be found online by helping them manage their online profiles across different platforms like Google, Facebook, Apple Maps, Yelp, etc.
We build tools for them to interact with customers better by notifying them of latest reviews, helping them respond appropriately or collect feedback.
We provide them with analytics reports that these businesses would not have otherwise had access to.

Our customers include businesses both small like a Sushi restaurant or large like your most trusted bank.

About your role as our new Senior Software Engineer (FullStack)

You will be building APIs for the Synup platform and also UI to make our platform capabilities available to our customers.
You and the team that you are a part of will be collectively responsible building performant software and customer experiences that scale to our next million customers.
You will be responsible for writing technical specs and contributing to it's implementation. We expect that you would have done the same in your previous workplaces.
Other folks on our team are looking forward to learn from your experiences.

For engineers that join our team

We expect you to be good with Ruby or Python to build APIs.
You will be contributing to our UI that is built with React and GraphQL.
We hope our team members have a strong grasp of software design patterns and know when to put them to good use.
Experience with an SQL datastore would help a lot. PostgreSQL is our primary datastore.
We optimize our search functionality and rollup reports by using ElasticSearch.
We expect that you have used Redis. Redis is our swiss army knife to solve a lot of problems apart from just caching.

Frontend Developer

at SwifLearn

2 recruiters

Posted by Ravina Balani

Gurgaon

2 - 6 yrs

₹6L - ₹12L / yr

HTML/CSS

Javascript

React.js

Git

We are looking for programmers with a keen eye for design for the position of Front End Developer. Front end Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

Front End Developers are required to work in teams alongside Back end Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

Front End Developer Responsibilities:

Determining the structure and design of web pages.
Ensuring user experience determines design choices.
Developing features to enhance the user experience.
Striking a balance between functional and aesthetic design.
Ensuring web design is optimized for smartphones.
Building reusable code for future use.
Optimizing web pages for maximum speed and scalability.
Utilizing a variety of markup languages to write web pages.
Maintaining brand consistency throughout the design.

Front End Developer Requirements:

Degree in Computer Science or related field.
Understanding of key design principles.
Proficiency with HTML, CSS, JavaScript and jQuery.
Understanding of server-side CSS.
Experience with graphic design applications such as Adobe Illustrator.
Experience with responsive and adaptive design.
Understanding of SEO principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Front End Developer Responsibilities:

Determining the structure and design of web pages.
Ensuring user experience determines design choices.
Developing features to enhance the user experience.
Striking a balance between functional and aesthetic design.
Ensuring web design is optimized for smartphones.
Building reusable code for future use.
Optimizing web pages for maximum speed and scalability.
Utilizing a variety of markup languages to write web pages.
Maintaining brand consistency throughout the design.

Front End Developer Requirements:

Degree in Computer Science or related field.
Understanding of key design principles.
Proficiency with HTML, CSS, JavaScript and jQuery.
Understanding of server-side CSS.
Experience with graphic design applications such as Adobe Illustrator.
Experience with responsive and adaptive design.
Understanding of SEO principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Business Developer

at Frigus Technology Pvt Ltd

1 recruiter

Posted by Priyanka Upadhyay

Bhopal

1 - 3 yrs

₹2L - ₹2L / yr

Sales

Presales

Business Development

Client Servicing

Telesales

Frigus Technologies Pvt. Ltd. We are pleased to introduce Frigus Technologies Pvt. Ltd. as a leading IT company in Bhopal. We are looking for candidates for a position of Business Development Executive in our organization. The recruitment criterion is mention below: Job Requirement- No of candidates- 2-4 Roles: - Business Development (Associate/Executive) Experience: - 01 to 03 years Salary:- up to 2.4 lac. Qualification: - BE, MBA etc. (Experience and Communication is the most important parameter) Business development responsibilities: • Responsible for Identifying new IT sales lead generation • Pitching IT products and/or services • Contacting potential clients through cold calls or emails and set up Meetings • Presenting our company to potential clients • Qualify leads from marketing campaigns as sales opportunities • Identify client needs and suggest appropriate products/services • Customize product solutions to increase customer satisfaction • Build long-term trusting relationships with clients • Proactively seek new business opportunities in the market • Planning and overseeing new marketing initiatives • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets • Maintaining fruitful relationships with existing customers • Preparing PowerPoint presentations and sales displays • Contacting clients to inform them about new developments in the Company’s products • Developing quotes and proposals • Ensuring sales goals and meet the Targets. • Excellent communication skills (English writing and verbal) Job Structure: - First 6 Months Probation (Including 3 Months training & 3 months on role) and Once Confirmed- On role as per the performance. Salary Breakdown:- up to 10K to 20K (Based on interview and performance) Interviewer- Sankalp Solanki Founder & CEO Frigus Technology Consultancy About Frigus- Frigus is an accountable BRIDGE between Clients and Software Companies offering them complete project consultation and management. We consider the business of every one of our clients as our own, and while our clients focus on their core competencies, we help them reduce their pain points by leveraging our specialized experience in IT project planning, management, delivery, and maintenance. Website: www.frigustech.com Job Location - Bhopal Business type - full time Required - male/ female experienced Contact: Priyanka Upadhyay Phone: 06260286796, 0755-4224334, Email priyanka.upadhyay@frigustech.com, info@frigustech.com We will eagerly wait for your response. https://docs.google.com/document/d/1z7rIvONpFD5-MeZb7UVDRSuUr2juZIaKtek2Az7P9JI/edit https://www.indeedjobs.com/frigus-technology-consultancy-pvt-ltd/_hl/en_IN

Frigus Technologies Pvt. Ltd. We are pleased to introduce Frigus Technologies Pvt. Ltd. as a leading IT company in Bhopal. We are looking for candidates for a position of Business Development Executive in our organization. The recruitment criterion is mention below: Job Requirement- No of candidates- 2-4 Roles: - Business Development (Associate/Executive) Experience: - 01 to 03 years Salary:- up to 2.4 lac. Qualification: - BE, MBA etc. (Experience and Communication is the most important parameter) Business development responsibilities: • Responsible for Identifying new IT sales lead generation • Pitching IT products and/or services • Contacting potential clients through cold calls or emails and set up Meetings • Presenting our company to potential clients • Qualify leads from marketing campaigns as sales opportunities • Identify client needs and suggest appropriate products/services • Customize product solutions to increase customer satisfaction • Build long-term trusting relationships with clients • Proactively seek new business opportunities in the market • Planning and overseeing new marketing initiatives • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets • Maintaining fruitful relationships with existing customers • Preparing PowerPoint presentations and sales displays • Contacting clients to inform them about new developments in the Company’s products • Developing quotes and proposals • Ensuring sales goals and meet the Targets. • Excellent communication skills (English writing and verbal) Job Structure: - First 6 Months Probation (Including 3 Months training & 3 months on role) and Once Confirmed- On role as per the performance. Salary Breakdown:- up to 10K to 20K (Based on interview and performance) Interviewer- Sankalp Solanki Founder & CEO Frigus Technology Consultancy About Frigus- Frigus is an accountable BRIDGE between Clients and Software Companies offering them complete project consultation and management. We consider the business of every one of our clients as our own, and while our clients focus on their core competencies, we help them reduce their pain points by leveraging our specialized experience in IT project planning, management, delivery, and maintenance. Website: www.frigustech.com Job Location - Bhopal Business type - full time Required - male/ female experienced Contact: Priyanka Upadhyay Phone: 06260286796, 0755-4224334, Email [email protected], [email protected] We will eagerly wait for your response. https://docs.google.com/document/d/1z7rIvONpFD5-MeZb7UVDRSuUr2juZIaKtek2Az7P9JI/edit https://www.indeedjobs.com/frigus-technology-consultancy-pvt-ltd/_hl/en_IN

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