
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
Technical Competency |
Ideal Hiring Competencies |
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
Six Sigma BB |
BB Certified |
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
Behavioral Competency |
Ideal Hiring Competencies |
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
Influence |
Adapts rationale to influence others |
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
Conflict Management |
Preventing, managing and/or resolving conflicts |

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Job Title: Manager - HR Digital & Analytics
Location: Gurgaon
Experience: 6+ years
Industry: Retail / FMCG / E-commerce / Corporate
Job Summary:
We are seeking a highly skilled Manager - HR Digital & Analytics to drive HR technology initiatives, optimize HR systems, and leverage data analytics for strategic decision-making. The role will focus on digital transformation, HRIS management, workforce analytics, and automation to enhance efficiency and employee experience.
Key Responsibilities:
1. HR Digital Transformation & HRIS Management
- Implement and manage HR technology solutions (HRMS, HCM, ATS, LMS, etc.).
- Drive HR automation and digitalization to improve processes.
- Partner with IT & HR teams to ensure seamless system integration and upgrades.
- Manage employee self-service portals and optimize user experience.
2. HR Data Analytics & Reporting
- Design and implement HR dashboards, reports, and analytics for decision-making.
- Analyze key HR metrics such as attrition, retention, performance, and engagement trends.
- Support workforce planning with predictive analytics and data-driven insights.
- Ensure accuracy and compliance of HR data across systems.
3. Process Improvement & Automation
- Identify and implement AI, automation, and chatbot solutions for HR services.
- Optimize employee lifecycle processes (onboarding, performance management, payroll, etc.).
- Lead HR digital upskilling and training initiatives for teams.
4. Compliance & Data Security
- Ensure HR systems comply with GDPR, labor laws, and data privacy policies.
- Work closely with IT and Compliance teams to maintain data integrity and security.
5. Stakeholder Management
- Collaborate with HR, IT, Finance, and leadership teams for digital projects.
- Work with external vendors to evaluate and implement HR tech solutions.
Key Skills & Requirements:
- 5+ years of experience in HR Digital Transformation, HR Analytics, or HRIS.
- Strong understanding of HRMS (SAP SuccessFactors, Workday, Oracle, PeopleStrong, Darwinbox, etc.).
- Hands-on experience in HR data visualization (Power BI, Tableau, or Excel Advanced Analytics).
- Knowledge of automation tools (RPA, AI-based HR solutions, or chatbots).
- Strong analytical mindset with expertise in HR reporting and predictive analytics.
- Excellent communication and stakeholder management skills.
Qualifications:
- MBA / PG in HR, Analytics, or IT.
- Certifications in HR Analytics, HR Technology, or Data Science are a plus.
Mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
Satish: 88 O2 74 97 43
Website: www.glansolutions.com

FRONTEND ENGINEER – (ANGULAR DEVELOPER)
Remote Working | Engineering Team | Full-time
Are you passionate to work on a https://netcorecloud.com/">highly dynamic customer engagement & experience platform?
Are you prepared to get along with the trending technology?
If so, then we know exactly where you fit in.
The Impact you will create in the Job:
Design and build beautiful UI’s using the Angular framework
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.
Explore and design dynamic and compelling consumer experiences.
Work closely with the front-end team to implement versatile front-end solutions while embracing emerging technologies and pushing the limits of what a browser can do.
Suggest and implement improvements to existing product interfaces.
Ensure that all the assigned systems are performing to scale.
Command an impressive portfolio of the latest UI technologies
You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle and continuously identify areas of improvement.
What we look for?
Bachelor’s/Master’s degree in Computer Science/IT.
3-7 years of experience in designing and implementing high-performance web applications.
Proven expertise in front-end development and Angular.
Strong Knowledge in Angular 6/8 (Latest Version preferred).
Solid understanding of HTML/HTML5, CSS/CSS3, JQuery/JavaScript.
Proficiency working with REST API and JSON API.
Experience working on Reactive based forms.
Knowledge of NgRx.
Must be a self-starter and keen to explore new solutions.
Excellent team working and collaboration skills.
Solution oriented approach.
Good Hands-on in Linux OS, Git versioning.
Comfortable with tackling ambiguous problems and unblocking yourself.
MCS is seeking a meticulous and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.
Responsibilities
- Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
- Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
- Maintain detailed records of quality assessments, findings, and recommendations.
- Create and update quality documentation, including standard operating procedures.
- Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
- Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
- Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
- Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
- Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
- Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.
Qualifications:
- Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
- Proven experience in quality assurance or quality control, preferably in a similar industry.
- Strong analytical and problem-solving skills.
- Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
- Excellent communication skills.
- Attention to detail and a commitment to precision.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with quality management software and tools.
If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Mandatory skills
Hands on Python Programming.5+ years of Data Engineering experience: Skills sets: Python, SQL (Snowflake), S3.
Good to have
AWS familiarity would help
We are looking for a JDA SCPO Techno-Functional Consultant for one of our premium clients for their Chennai/Bangalore location.
Experience: 2-8 years
Requirements:
● Significant hands-on experience and in depth working knowledge of JDA SCPO (Demand, Fulfillment,
Demand 360 & Inventory Optimization).
● Experience of implementation, rollout, enhancements mandatory. Support post roll out is preferable.
● Provide technical & functional support to the Solution Architect & project team; including
environment setup, software installation, configuration, batch automation and integration,
troubleshooting, system testing, performance tuning, quality assurance/design review etc.
● Strong database skills on Oracle RDBMS – PL/SQL and SQL scripting, basics of database
administration, familiarity with tools and utilities for diagnosing performance related issues with
Oracle databases
● Proven experience of attending and resolving the critical issues within tight timelines
● Experience in planning and discussing business process requirements workshop & discussions with
customer
● Strong technical design, analytical and problem-solving skills
● Excellent presentation and organizational skills
● Excellent communication skills (written, verbal & presentation).

ABOUT EPISOURCE:
Episource has devoted more than a decade in building solutions for risk adjustment to measure healthcare outcomes. As one of the leading companies in healthcare, we have helped numerous clients optimize their medical records, data, analytics to enable better documentation of care for patients with chronic diseases.
The backbone of our consistent success has been our obsession with data and technology. At Episource, all of our strategic initiatives start with the question - how can data be “deployed”? Our analytics platforms and datalakes ingest huge quantities of data daily, to help our clients deliver services. We have also built our own machine learning and NLP platform to infuse added productivity and efficiency into our workflow. Combined, these build a foundation of tools and practices used by quantitative staff across the company.
What’s our poison you ask? We work with most of the popular frameworks and technologies like Spark, Airflow, Ansible, Terraform, Docker, ELK. For machine learning and NLP, we are big fans of keras, spacy, scikit-learn, pandas and numpy. AWS and serverless platforms help us stitch these together to stay ahead of the curve.
ABOUT THE ROLE:
We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations, clinical named entity recognition, improving patient health, clinical suspecting and information extraction from clinical notes.
This is a role for highly technical data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.
You will be responsible for setting an agenda to develop and ship data-driven architectures that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company and help build a foundation of tools and practices used by quantitative staff across the company.
During the course of a typical day with our team, expect to work on one or more projects around the following;
1. Create and maintain optimal data pipeline architectures for ML
2. Develop a strong API ecosystem for ML pipelines
3. Building CI/CD pipelines for ML deployments using Github Actions, Travis, Terraform and Ansible
4. Responsible to design and develop distributed, high volume, high-velocity multi-threaded event processing systems
5. Knowledge of software engineering best practices across the development lifecycle, coding standards, code reviews, source management, build processes, testing, and operations
6. Deploying data pipelines in production using Infrastructure-as-a-Code platforms
7. Designing scalable implementations of the models developed by our Data Science teams
8. Big data and distributed ML with PySpark on AWS EMR, and more!
BASIC REQUIREMENTS
-
Bachelor’s degree or greater in Computer Science, IT or related fields
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Minimum of 5 years of experience in cloud, DevOps, MLOps & data projects
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Strong experience with bash scripting, unix environments and building scalable/distributed systems
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Experience with automation/configuration management using Ansible, Terraform, or equivalent
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Very strong experience with AWS and Python
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Experience building CI/CD systems
-
Experience with containerization technologies like Docker, Kubernetes, ECS, EKS or equivalent
-
Ability to build and manage application and performance monitoring processes
Title - Graphic Designer
Description - AGENCY09 is looking for a Graphic Designer that can communicate ideas in pixels and pallets. We’re looking for a mind that is inline with current trends and has the outlook to feel future trends. A firm believer in ideas who can be an asset to our curious and efficient team of designers.
Experience: 2+ of Designing experience in a Digital Agency or Advertising Agency
Responsibility :
You will be a part of the design team that constantly brings new ideas to the market
Primary - Social Media Content, Website Designing, Campaigns
Secondary:
- Brand Communication, Brochure, Video Slides
- Participate in the creation process of story creation and brainstorming
- Ability to present your Ideas virtually
- Research and Referencing capabilities
- Understanding the analytics and implementing learnings
- Decoding briefs and interfacing with the Account Manager/Clients for briefings and pitches
- Work closely and collaboratively with the people around you and partaking in the creative process
- Willingness to continue learning and pursue education or enhance skills along with the job.
Education: Graduate degree or above from Art School or a portfolio that doesn’t raise the question
Skills :
- Well Versed with Designing Softwares like (Illustrator/Photoshop/CorelDraw/Dreamweaver/InDesign and others)
- Working experience with Sketch, Invision, and Adobe design tools. -
- Having knowledge of Typography and Layout
- Ability to have fun in the creating process
Salary : As per Industry Standards
Location: Open for both WFH Position and Mumbai Office. (Bandra)
Joining Date : Immediate
Job Description –Analytics Engineering Lead
About Freespace* (a.k.a. Workplace Fabric)
Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship
product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.
*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric
What is on our offer?
- An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
- We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
- Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.
Profile Brief:
This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace.
You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.
You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions.
Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.
The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms.
They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client.
Education
- Master’s degree in Computer Science, Computer Engineering or equivalent work experience
- If you have the right experience and skills but don’t have a relevant degree, please apply for the role.
Key Skills and Experience
- Required Skills: Team Leadership, Scrum
- Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding
Experience: 6-10 years
- Proven track record in growing and developing a high-performance team.
- Experience working with big data architectures and analytics.
- In-depth knowledge of regulatory rules surrounding data.
- Ability to understand, design and fully document end-to-end scalable IoT systems.
- Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc).
- Knowledge in developing frontend applications and ideally analytics dashboards using .js charts.
- Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies.
- Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries.
- Able to lead the team but get stuck in and contribute.
- Rich experience of handling multi-national clients.
- Excellent written and verbal communication skills in English.
Key Behaviors
- Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions.
- Inspire, develop and mentoring a motivated, enthusiastic team.
- Lead by example and ensuring best practice principles embedded within the team.
- Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately
- See projects through from conception into production and support, ensuring quality throughout.
- Ensure high standards by instilling data quality checks, code reviews and documentation in work and team practices.
- Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps.
- Able to challenge solutions and processes in creating the best products and environment to work.
- Be unafraid to own mistakes
- Always ensure customer priority and focus
Key Areas of Responsibilities:
- Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering.
- Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance.


Introduction :
iOS is one of the world’s leading mobile platforms, which makes Aertrip’s iOS app supremely important. Millions of users worldwide shall access Aertrip via the iOS app. You will have the opportunity to build one of the most amazingly designed apps in the world. The app shall be a benchmark - not just in the field of travel but for app developers worldwide across categories. So far, we've built a reasonably-sized, high-powered team and are always striving to be the best place to work we can be.
Our Tech Deck :
Architecture
Linux
Docker
HAProxy
Nagios
Munin
Backend & Servers
PHP
MySql
MongoDB
Redis
Memcached
Frontend
JavaScript
jQuery
Sass/Less
GruntJs
Bower
NPM
Repositories
Git
Collaboration
Slack
Evernote
Google Drive
Your Part :
You would be responsible for the complete development and continuous improvement of our iOS app.
Preferred Qualification & Experience :
Bachelor's Degree in Computer Science or equivalent experience/knowledge
5+ years of software engineering
3+ years of IOS platform experience, with strong background in algorithms.
Proficient with Swift, Objective-C, and Cocoa Touch
Experience with iOS frameworks such as X Code, Core Data, Core Animation, etc.
Familiarity with RESTful APIs to connect iOS applications to back-end services
Understanding of Apple’s design principles and interface guidelines
Knowledge of third party SDK integrations.
Hands-on technical experience with scalable Architecture.
Unit-test code for robustness, including edge cases, usability, and general reliability
Experience with performance and memory tuning
Familiarity with cloud message APIs and push notifications
Knowledge of other web technologies and UI/UX standards
Proficient understanding of code versioning tools such as Git
Preferred Skills & Abilities :
As a Developer:
Write clean, manageable code and maintain proper documentation
Capable of designing large applications with stabllity and performance
Continuously discover, evaluate, and implement new technologies and frameworks to maximise development efficiency
Excellent command over Data Structures and Algorithms
Familiarity with continuous integration
Strong problem solving and analytical skills
Knack for benchmarking and optimization
Passion for quality and innovation
An eye for detail
As a team player
Collaborate with cross-functional teams to define, design, and ship new features
Ability to manage and drive small teams
Ability to work independently in small teams
Estimate timelines and deliver as per schedule
Responsible and capable of meeting tight deadlines
Thrive in a variable and demanding startup environment
Collaborate with multiple disciplines like product, engineering, marketing, research and support, and enjoy working in a collaborative environment
Understand technical and business needs and fulfil them




