Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
Technical Competency |
Ideal Hiring Competencies |
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
Six Sigma BB |
BB Certified |
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
Behavioral Competency |
Ideal Hiring Competencies |
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
Influence |
Adapts rationale to influence others |
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
Conflict Management |
Preventing, managing and/or resolving conflicts |
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Job Title: HR Manager
Job Type - Full Time
Location – Indore
Preference - Male Candidate
Job Description:
We are seeking a highly skilled and experienced HR Manager to join our dynamic team. This role is crucial for driving our company’s HR functions, including IT recruitment, on boarding, off boarding, and employee performance management. The ideal candidate will have a strong background in Human Resources, with a specific focus on the IT sector.
Key Responsibilities:
IT Recruitment: Lead the recruitment process for IT positions, including sourcing, screening, interviewing, and hiring talented professionals.
Onboarding: Design and implement an effective onboarding program for new hires to ensure a smooth transition into the company.
Offboarding: Manage the offboarding process for outgoing employees, ensuring a professional and respectful exit procedure.
Employee Performance Management: Develop and oversee performance management systems to assess and enhance employee performance.
HR Policies and Compliance: Ensure all HR activities comply with legal and ethical standards. Update and maintain HR policies as necessary.
Employee Relations: Serve as a key point of contact for employee concerns and foster a positive work environment.
Qualifications/ Requirements:
Education:
MBA or Master’s degree in Human Resources Management or related field.
Skills and Qualifications:
· Proven experience as an HR Manager, particularly in the IT sector.
· Strong understanding of the recruitment process and familiarity with IT roles and requirements.
· Demonstrated ability to use online hiring portals, such as Naukri.com, for effective recruitment.
· Excellent communication and interpersonal skills.
· Ability to design and implement effective HR strategies.
· Knowledge of labor legislation and HR best practices.
· Strong decision-making and problem-solving skills.
Job description
Who we are looking for
· A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.
Roles and Responsibilities
· Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.
· Mentor and coach other team members
· Evaluate the performance of NLP models and ideate on how they can be improved
· Support internal and external NLP-facing APIs
· Keep up to date on current research around NLP, Machine Learning and Deep Learning
Mandatory Requirements
· Any graduation with at least 2 years of demonstrated experience as a Data Scientist.
Behavioural Skills
· Strong analytical and problem-solving capabilities.
· Proven ability to multi-task and deliver results within tight time frames
· Must have strong verbal and written communication skills
· Strong listening skills and eagerness to learn
· Strong attention to detail and the ability to work efficiently in a team as well as individually
Technical Skills
Hands-on experience with
· NLP
· Deep Learning
· Machine Learning
· Python
· Bert
Preferred Requirements
· Experience in Computer Vision is preferred
Devops Engineer
Roles and Responsibilities:
As a DevOps Engineer, you’ll be responsible for ensuring that our products can be seamlessly deployed on infrastructure, whether it is on-prem or on public clouds.
- Create, Manage and Improve CI / CD pipelines to ensure our Platform and Applications can be deployed seamlessly
- Evaluate, Debug, and Integrate our products with various Enterprise systems & applications
- Build metrics, monitoring, logging, configurations, analytics and alerting for performance and security across all endpoints and applications
- Build and manage infrastructure-as-code deployment tooling, solutions, microservices and support services on multiple cloud providers and on-premises
- Ensure reliability, availability and security of our infrastructure and products
- Update our processes and design new processes as needed to optimize performance
- Automate our processes in compliance with our security requirements
- Manage code deployments, fixes, updates, and related processes
- Manage environment where we deploy our product to multiple clouds that we control as well as to client-managed environments
- Work with CI and CD tools, and source control such as GIT and SVN. DevOps Engineer
Skills/Requirements:
- 2+ years of experience in DevOps, SRE or equivalent positions
- Experience working with Infrastructure as Code / Automation tools
- Experience in deploying, analysing, and debugging on multiple environments (AWS, Azure, Private Clouds, Data Centres, etc), Linux/Unix administration, Databases such as MySQL, PostgreSQL, NoSQL, DynamoDB, Cosmos DB, MongoDB, Elasticsearch and Redis (both managed instances as well as self-installed).
- Knowledge of scripting languages such as Python, PowerShell and / or Bash.
- Hands-on experience with the following is a must: Docker, Kubernetes, ELK Stack
- Hands-on experience with at least three of the following- Terraform, AWS Cloud Formation, Jenkins, Wazuh SIEM, Ansible, Ansible Tower ,Puppet ,Chef
- Good troubleshooting skills with the ability to spot issues.
- Strong communication skills and documentation skills.
- Experience with deployments with Fortune 500 or other large Global Enterprise clients is a big plus
- Experience with participating in an ISO27001 certification / renewal cycle is a plus.
- Understanding of Information Security fundamentals and compliance requirements
Work From Home
Start Up Background is preferred
Company Location: Noida
Key Responsibilities :
- Development of proprietary processes and procedures designed to process various data streams around critical databases in the org
- Manage technical resources around data technologies, including relational databases, NO SQL DBs, business intelligence databases, scripting languages, big data tools and technologies, visualization tools.
- Creation of a project plan including timelines and critical milestones to success in support of the project
- Identification of the vital skill sets/staff required to complete the project
- Identification of crucial sources of the data needed to achieve the objective.
Skill Requirement :
- Experience with data pipeline processes and tools
- Well versed in the Data domains (Data Warehousing, Data Governance, MDM, Data Quality, Data Catalog, Analytics, BI, Operational Data Store, Metadata, Unstructured Data, ETL, ESB)
- Experience with an existing ETL tool e.g Informatica and Ab initio etc
- Deep understanding of big data systems like Hadoop, Spark, YARN, Hive, Ranger, Ambari
- Deep knowledge of Qlik ecosystems like Qlikview, Qliksense, and Nprinting
- Python, or a similar programming language
- Exposure to data science and machine learning
- Comfort working in a fast-paced environment
Soft attributes :
- Independence: Must have the ability to work on his/her own without constant direction or supervision. He/she must be self-motivated and possess a strong work ethic to strive to put forth extra effort continually
- Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of the organization. You must be a strategic thinker/solution seller and should be able to think of integrated solutions (with field force apps, customer apps, CCT solutions etc.). Hence, it would be best to approach each unique situation/challenge in different ways using the same tools.
- Resilience: Must remain effective in high-pressure situations, using both positive and negative outcomes as an incentive to move forward toward fulfilling commitments to achieving personal and team goals.
- Generating qualified leads through different channels and scheduling meeting with the decisionmakers. Travelling in the region to reach out to clients
- Giving quick responsive to client queries and questions
- Building a trust and deep relationship with the client
- Maintaining awareness and keeping abreast of constantly changing industry landscape andproducts; Keeping track of competitions
- Ensuring strong relationship with clients to drive repeat business with the customer. Meetingsales targets with help from team members
- Managing workload in order to organize and priorities daily and weekly goals
- Acquiring corporate clients & meeting sales target
- Client relationship management, client servicing & account management
- Understanding client requirements, presenting customized gift solutions & quotation
- End-to-end co-ordination of orders with manufacturing department & ensuring client
- Corporate sales experience with any gifting company would be an advantage
satisfaction.
What you need to have:
- 4+ years of B2B sales and management experience, preferably corporate gift sales within the FMCG sector.
- Must have a strong leadership record and proven sales achievement history along with an established client portfolio with current relationships
- Must possess good verbal presentation and negotiating skills
- Should be comfortable presenting and working with senior level management and above
- Excellent phone etiquette and written skills, highly organized and have creative critical thinking skills
- Added advantage for someone experienced in corporate gifting
Immediately Required – Manager Sales (Generic Medicine) – Africa Location
Candidate with having extensive experience in Sales & Marketing of Generic Medicine with having Pharmaceutical company Africa market experience.
Should be qualified Graduate/Master’s. Having pleasant personality and proactive approach.
Note – Candidate from Gujarat reason preferred and should be ready to relocate to Africa can only apply.
Compensation – Non Taxable income with other benefits (Accommodation, Visa/Ticket, Medical Facilities, and Paid Leaves etc.)
If interested share your profiles or references
Mandatory Skill / Experience
1. Should be very good at designing webpages, landing pages & related pop-ups, banners etc
2. Should be very good at designing design brochures, blog images, flyers, wall branding, event related designs, etc.
3. Should be able to work with designers in the marketing team, both in-house as well as freelancers, to get the creatives done on time.
4. Should be very good at editing HTML and WordPress pages
5. Should excel at creating modern and engaging designs for corporate clients.
6. Should be able to come up with good options for a concept/theme in addition to the design itself.
7. Should be able to created HTML5 ads for digital marketing campaigns
Basic Requirements:
1. Any Graduation or 10+2 if he has experience.
2. Should have knack to design and create a superior designs without much external mentoring.
3. Written and verbal communication skill. Should be able to write emails and should have conversations skills.
4. Should have worked in teams plus been an individual contributor.
5. Should have compulsorily work in IT industry.
6. Should be able to show relevant examples from past experience."
About UZIO Inc.
UZIO (HQ: Virginia, USA) http://www.uzio.com/">http://www.uzio.com With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.
Job Description
Requirements
- Must be having B. Tech. degree from Premium Institute with 4-6 years of proven experience in the relevant area.
- Proficiency in HTML5, JavaScript, and CSS, CSS preprocessors like Sass, LESS
- Hands-on experience in JavaScript frameworks. Preferably React Native / AngularJS
- Understanding of JS-based build tools like Grunt, Gulp, and Bower
- Up-to-date with the latest UI trends, techniques, and technologies
- Maintain and improve product platform, Build reusable code and libraries for future use
- Knowledge of browser compatibility issues
- Optimize application for maximum speed and scalability
- Design with mobile-first principles
- Integrate with REST apis
- Collaborate with other team members and stakeholders
- Develop technical and business requirements and always intuitive and user-centered solutions strive to deliver
- Experience working in an Agile/Scrum development process
Responsibilities
- Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals, and experience
- Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks
- Establish and promote design guidelines, best practices, and standards