Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
Shubham Vishwakarma
Full Stack Developer - Averlon
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Company : Royal IT Park Services
Website : www.royalitpark.com
Location : Hyderabad (On-site)
Experience: 1 to 4 Years
Joining : Immediate Preferred
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SKILLS REQUIRED
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Frontend :
- HTML5, CSS3
- Bootstrap Framework
- JavaScript and jQuery
- Responsive Web Design
Backend :
- PHP (Core + OOP)
- Laravel Framework
- CodeIgniter (CI3 / CI4)
- MySQL Database
- REST API Development and Integration
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RESPONSIBILITIES
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- Design and develop responsive websites
- Build web applications using Laravel or CodeIgniter
- Develop and integrate REST APIs
- Handle database design and optimization
- Work with the team for on-time project delivery
- Maintain and update existing client websites
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WHO CAN APPLY
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- 1 to 4 years of full-stack development experience
- Strong in both frontend and backend
- Based in Hyderabad or willing to relocate
- Immediate joiners preferred
- B.Tech / BCA / MCA or equivalent degree
---------------------------------------
WHAT WE OFFER
---------------------------------------
- Competitive salary based on experience
- Work on real live projects from day one
- Fast career growth in a 10+ year company
- Friendly and professional work environment
---------------------------------------
Job Summary:
We are looking for a dynamic and result-oriented Digital Consultant who will be responsible for connecting with local merchants and helping them grow their business digitally. The role involves understanding the merchant’s current offline business operations and guiding them on how to expand their presence online through our digital solutions and subscription plans.
Key Responsibilities:
Connect with local merchants and business owners to understand their business requirements.
Educate merchants on the benefits of taking their business online and building a digital presence.
Promote and sell subscription-based digital solutions that help merchants start and grow their business online.
Build and maintain strong relationships with merchants to ensure long-term engagement.
Achieve monthly sales and onboarding targets.
Provide basic guidance to merchants on how to use the platform and manage their online business.
Coordinate with internal teams to ensure smooth onboarding and service delivery.
Required Skills:
Good communication and interpersonal skills.
Strong sales and negotiation abilities.
Ability to understand business needs and provide suitable digital solutions.
Comfortable meeting and interacting with local merchants.
Basic understanding of digital platforms and online business tools.
ROLE: Sales Executive for SAAS based ventures, for our Gurgaon office. Selling from India to the world.
An idea is worth one dollar, it's the execution that adds the zeros at the end of it, to make it a billion dollars! This is our philosophy, and we are seeking brilliant sales people, with hunger in their belly, and the zeal to prove themselves. We are recruiting a sales team that will build on our multi-million dollar revenue pipeline, and take it to the next level.
LOCATION: Gurgaon (WFO)
EXPERIENCE: 1-4 years
KEY CRITERIA: Hungry to make tons of commissions, over an above good remuneration!
JOB DESCRIPTION:
1. We are actively seeking 20 dynamic and motivated Sales Executives to join our growing team. Successful candidates will play a key role in driving our sales initiatives, focusing on lead generation and cold calling.
2. Actively seek out new sales opportunities through cold calling and daily outreach via activities like LinkedIn farming among others, aiming for 30-40 calls per day.
3. Set up meetings with potential clients to discuss our products and services.
4. Manage the lead pipeline efficiently using CRM tools.
5. Meet daily, weekly, and monthly sales targets through effective cold calling strategies.
JOB REQUIREMENTS:
1. Fresher or a maximum of 1-4 years of experience in lead generation and sales.
2. Experience in B2B SaaS sales is a definite plus. SaaS Sales an even bigger advantage. Sold in cyber? That will be even more awesome!
3. Self-motivated with a result-driven approach.
4. Excellent written and oral communication skills.
5. Graduated from a reputable college or university. Engineers with an MBA degree will be preferred.
6. Immediate joining is preferred.
- If you are passionate about sales, possess excellent communication skills, and are eager to grow in a dynamic environment, then walk right in :-)
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
- Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5.Providing complete information about the product to the customer.
6.Solving all product or service related issues of the customers.
7.Keeping a proper record of the customers.
8.Maintaining and updating the information of the customers regularly.
9.Maintaining a pleasant working environment for your team.
10.Creating policies and procedures.
11.Conducting quality assurance surveys with customers and providing feedback to the staff.
We have Opening of Sr. US Healthcare Recruiter For Noida Onsite Location.
About the role:-
The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
Negotiate contract terms with candidates.
Partner with Account Managers to ensure candidate viability and arrange client interviews.
Your Experience:
2+ Years of a proven track record in a Healthcare Staffing Company.
1+ Years of experience in Healthcare Clinical and Allied staffing
A background or experience in sales is a big plus.
Your Skills:
Exceptional planning and execution skills.
Exceptional customer service skills.
Ability to work in a fast-paced, competitive environment.
Great attitude, passion, and drive to be a perfectionist.
High-energy and competitive nature that seeks results and personal accountability
NodeJS (Node.js)
React.js
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AngularJS (1.x)
MongoDBWe need multiple MEAN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.
Tech-Stack: Angular, Node.js, JavaScript, and MongoDB
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- Work with the development team to ideate software solutions
- Working through the application development lifecycle to launch
- Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
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- Develop and manage well-functioning databases and back end applications
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Technical Expertise That We Believe Will Make You Successful In This Role
- Min 1 year of experience as a MEAN Stack Developer
- Fluency in CSS, JavaScript and HTML
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- Strong knowledge of building effective APIs in Node.js (Express)
- Proficiency in writing effective Angular components.
- Experience working with MongoDB, Redis and AWS
- Good knowledge of data structures, system design and algorithms
- Bachelor/Master degree in Computer Science
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- Having a knack for visual design and utility
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- Being a team player
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Good interpersonal, written and Excellent communication skills
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He/she makes sure that the people working on the RPA project are in sync.
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development or testing phase while keeping the project specifications intact.
Amazon Web Services (AWS)
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Full Stack Developer - Averlon