Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- This is to manage risks for LOBTs acting as Line 1 risk manager
Key Accountabilities
- Assist Line of Business Technology in managing technology and operational risks
- Drive and ensure regulatory compliance for the LOBT
- Liaise and co-ordinate audit activities involving the LOBT
- Issue & Action management for LOBT including is impacted (across external and internal audits and reviews and excluding IT Information Security) and action planning.
- Engagement across Technology verticals, Operations, Business, Compliance to prioritize, plan, act, prove, close all open findings within committed timelines.
- Scan regulatory requirements, circulars to ensure forward planning and execution for compliance. This includes Singapore and India regulatory requirements.
- Prepare, maintain and conduct control testing for units Risk Control Self Assessments (RCSAs)
- Outsourcing Risk assessment for the LOBT
- Monitor risk issues and incidents for LOBT
Job Duties & Responsibilities
- Liaise with stakeholders within and outside bank, including at Group level to have a comprehensive view of all Technology Risks.
- Engage with Technology verticals and others as appropriate within bank to progress on closure of all open points.
- Engage with Compliance, understand the regulatory requirements at country and group level, and add these to the action points which Technology must ensure.
- Early identification of execution challenges in risk mitigation actions and being an effective catalyst with Technology teams and seniors to resolve bottlenecks such as cost or resource approvals, conflicting priorities.
- Risk assessment for LOBT covering partners, external environment and identify potential risks such as relating to scale-preparedness, DR & BCP support for the organization, code quality in terms of testing and deployment governance.
- Regular updates as per agreed rhythm, and fronting dialogues with stakeholders/LOBT, to highlight process on Risk Management and Risk Mitigation.
- Liaise with relevant departments to ensure awareness of Technology Risk within the Banking India Technology Team, and partner for this awareness across India.
- Liase with Line of Business Risk in the region and co-ordinate efforts for the LOBT landscape used by India.
Global Compensation Manager
Location: Gurugram, Haryana, India
This role is ideal for a compensation professional who thrives in a global, high-growth environment and enjoys building and managing equitable, scalable, and data-driven reward programs.
You’ll act as the Compensation Business Partner for India while also leading global compensation programs and operations. This hybrid role demands a strategic thinker who can balance local market insights with global alignment to drive fair, competitive, and meaningful compensation decisions. You’ll work closely with senior leaders, HRBPs, and cross-functional teams to design, execute, and optimize compensation structures that support business goals and reward
performance globally.
Key Responsibilities
• Act as the primary compensation partner for the India office, advising business
leaders, recruiters, and HRBPs.
• Design and implement compensation strategies to attract and retain top talent.
Provide expert guidance on offers, promotions, transfers, and adjustments.
• Conduct market benchmarking and develop competitive pay ranges.
• Lead global compensation cycles and manage planning, execution, and analysis.
• Manage compensation operations, policies, and systems for efficiency and scalability.
• Build and maintain compensation models and dashboards for executive reporting.
• Identify and implement automation or system enhancements.
• Continuously assess and refine programs to align with evolving business priorities.
Must Haves
• Bachelor's degree or equivalent with 10+ years of corporate/consulting compensation experience.
• Minimum 2 years of people management experience.
• Deep expertise in compensation models, structures, and pay philosophies.
• Strong command of benchmarking surveys, data analytics, and compensation
frameworks. Proven ability to influence senior stakeholders.
• Excellent project management, analytical, and problem-solving skills.
Proficiency in Excel; experience with Workday, SQL, Python, or Tableau is a plus.
Nice to Have
• Experience managing global compensation programs.
• Exposure to tech or high-growth environments.
• Familiarity with compensation automation or BI dashboards.
• Advanced degree or certification in HR, Finance, or related field.
Job Description: Senior Sales Manager - Real Estate
Company: Homez and Own
Location: Sector 132, Noida
Position: Senior Sales Manager
Company Overview:
Homez and Own is a leading real estate firm specializing in premium residential and commercial properties in the Noida region. We are committed to delivering world-class real estate solutions with a focus on customer satisfaction, innovation, and quality. As a rapidly growing company, we are looking for a dynamic and results-driven Senior Sales Manager to lead and grow our sales team.
Position Overview:
The Senior Sales Manager will play a critical role in driving the sales strategy for Homez and Own in the Noida region, particularly in Sector 132. The ideal candidate will possess strong leadership skills, extensive knowledge of the real estate market, and a proven track record in managing high-performing sales teams. This role requires an individual who is passionate about real estate sales, has exceptional interpersonal and communication skills, and can build and maintain lasting client relationships.
Key Responsibilities:
- Sales Leadership & Strategy:
- Develop and implement effective sales strategies to achieve company targets in the assigned region (Sector 132, Noida).
- Lead, mentor, and manage a team of sales professionals to ensure the achievement of individual and team sales goals.
- Monitor and assess team performance, provide coaching and training as needed to optimize results.
- Client Relationship Management:
- Build and maintain strong relationships with key clients, investors, and potential buyers.
- Ensure that customer inquiries are handled professionally and promptly, with a focus on delivering exceptional service and satisfaction.
- Market Research & Analysis:
- Conduct market research to stay updated on real estate trends, competitor activities, and customer preferences.
- Provide insights and recommendations to senior management for improving sales and marketing strategies.
- Sales Target Achievement:
- Meet or exceed monthly, quarterly, and annual sales targets and KPIs.
- Ensure effective lead generation and conversion by focusing on both online and offline channels.
- Sales Reporting & Documentation:
- Maintain accurate records of sales activities, client interactions, and market feedback in CRM systems.
- Prepare and present regular reports on sales performance, market insights, and opportunities for growth.
- Collaboration with Other Teams:
- Work closely with the marketing and operations teams to ensure seamless execution of sales campaigns and customer engagement strategies.
- Assist in the development of promotional materials and presentations to support sales efforts.
- Negotiation & Closing:
- Handle high-value negotiations with clients, ensuring the best possible deal while maintaining the company's profitability and reputation.
- Oversee the closure of sales deals, ensuring that all paperwork and processes are completed efficiently.
Experience:
- Minimum 1-3 years of experience in real estate sales, with at least 2-3 years in a leadership or managerial role.
- Proven track record of successfully managing a sales team and achieving sales targets in the real estate industry.
LeadershipJOB DESCRIPTION:
Must have good analytical and problem solving skills.
Works as a Project Manager and reports directly to CTO/ VP
Manage daily/weekly scrums.
Able to perform and follow coding standards.
Perform R&D tasks if assigned and communicate with the Designer and UI team.
Taking leadership responsibilities and handling the team well
Strong Communication Skills.
Java
Spring BootExp - 5 to 8Years
Notice period - Immediate to 30 Days
Job Description:
Working proficiency in developmental toolsets like Jira, Bitbucket, Splunk, Dynatrace etc.
Proficiency in Java/J2EE, Web Service, Micro service, Spring Boot, Kafka
Experience in developing, deploying and administering Java applications ,Java spring, Java Spring MVC, Spring Batch, Web services (REST and SOAP), HTML5, JavaScript, CSS, XML, Rest API, GIT, Tomcat.
Experience of Agile team working
REST API's & Spring experience is must. Spark experience is added advantage.
Regards,
Jyothi.
Job Description:
* Understand client requirements related to their IT needs and deliver qualified consultants.
* Source and screen potential candidates for openings.
* Establish relationships with consultants/contractors in specified region.
* Negotiate compensation, extend offers, facilitate the placement of candidates and solicit referrals of other qualified consultants.
* Submit qualified candidates to open job requirements.
* Meet or exceed weekly goal expectations.
* Would be responsible for effective usage of Internal Systems/Database for recording different stages in recruitment process.
Python
AngularJS (1.x)Job Brief
Primary Responsibilities:
- Obtaining in-depth understanding of design and implementation of existing software product
- Performing all phases of software engineering including requirements analysis, design, estimation, and development & testing
- Applying innovation and creativity in design and implementation of features
- Designing reusable components, frameworks and libraries
- Troubleshooting production support issues post-deployment and come up with solutions as required
- Follow the processes defined by the project manager and the organization
General Requirements
- 2+ years of experience in full-stack development in python based technologies.
- Experienced in relational database technologies
- Good in data structures and algorithms
- Good written and verbal communication skills
- Self motivated and willing to learn new technologies
- Experience in AWS cloud technologies is plus
Technologies
- Python, Django
- Angular
- JavaScript, HTML, CSS technologies
- Must understand AJAX and REST
Job Summary
We are a startup based in Brookfield, ITPL Main Road, Bangalore. We are looking for a quality & creative Content Writer for creating engaging content as per needs.
Responsibilities and Duties
- Create, edit and proof-read copy according to the mandate expectations while meeting deadlines.
- Blog posts, Articles, Taglines, Social Media Content, Web copy, email copy, brochures, or other related marketing materials.
- Producing creative ideas for innovative campaigns
Key Skills
Must have practical knowledge of Ms-Office package, HTML Tags, CSS.
Required Experience and Qualifications
- Excellent command on the English language with a natural flair for writing, coupled with strong editing.
- Consistent in generating result oriented content that is thorough in research and comprehensive in treatment.
- Have knowledge of the Content Marketing/Digital Marketing Industry & able to deliver authoritative articles, which can be used as branding purpose.
- Proficient in SEO content development work, with a solid understanding of Social Media.
- Expertise in content updates for the company's social sites like Linkedin, Facebook, Twitter, etc.
- Ensuring ongoing improvements in content coverage and quality.
- To edit and revise existing content based on keywords.
- To develop unique, error free, grammatically correct content for client Brands.
- Flair for writing News, special stories.
- Able to create original play-free Blogs, Articles, website content, services descriptions.
PHPPython
Django
HTML/CSS
Javascript
React.js
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon