Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |

Similar jobs
Role Overview (Digital Marketing Manager (3–5 Years Experience)
We are looking for a hands-on marketing professional who can own end-to-end digital marketing - from building visibility to generating qualified leads.
This role is a mix of organic growth + paid campaigns + outbound outreach.
Key Responsibilities
1. Organic Growth (SEO + Content)
- Manage and improve website SEO (on-page + off-page)
- Plan and publish content (blogs, landing pages, case studies)
- Improve search rankings and organic traffic
2. Social Media Management
- Manage LinkedIn and other relevant platforms
- Create and schedule posts consistently
- Build brand presence and engagement
3. Outreach & Lead Generation
- Run outbound campaigns via LinkedIn and email
- Identify target prospects and generate leads
- Build and manage outreach pipelines
4. Email Marketing
- Create and execute email campaigns
- Handle newsletters, cold email sequences, and follow-ups
- Track performance and optimize campaigns
5. Paid Marketing (Ads)
- Run and manage ads on Google, LinkedIn, and Meta
- Optimize campaigns for lead generation and ROI
- Test creatives, audiences, and messaging
6. Analytics & Optimization
- Track performance across channels
- Improve conversion rates and campaign effectiveness
- Share simple, actionable reports
What We’re Looking For
- 3–5 years of experience in digital marketing (preferably IT/services)
- Strong understanding of SEO, social media, and lead generation
- Experience with LinkedIn outreach, email tools, and ad platforms
- Ability to execute independently (hands-on role)
- Data-driven mindset with focus on results
Nice to Have
- Experience in B2B or SaaS marketing
- Familiarity with tools like HubSpot, Apollo, Google Analytics, etc.
Job Details for Project Engineer/Senior Project Engineer
Job Title : Project Engineer
Department : BMS (Building Management System)
Location : Chennai
Experience : 3-4 Years in BMS project execution and handover process
Desired Qualification: Diploma, Degree in Engineering
Job Overview:
Tthis role requires to Lead the project, Preparing, scheduling, coordinating and monitoring the assigned engineering projects. Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications. Interacting daily with the clients to interpret their needs and requirements and representing them in the field.
Responsibilities:
- Preparing, scheduling, coordinating, and monitoring of assigned engineering projects.
- Reviewing the engineering tasks and initiating the necessary corrective actions.
· To ensure that the full compliance of sub-contractors with Company Quality policies and with the requirements of this method statement.
· To ensure that all the equipment required executing the works according to the BMS project are available, in good condition, and provide any additional equipment that might be required.
· To co-ordinate with the Electrical, QA, QC & EHS for a safe and proper execution of the works.
· Liaise with Client / Consultant for execution of works as per BMS project activities
· Collect and analyse project information to create status reports and recommend future actions
· Allocation of required labour through co-ordination with the Project Manager.
· Take precautionary measures concerning protecting works from hot weather, wind, rain and sun.
· Ensure that all works activities will be carried out in accordance to approved drawings, specifications and quality.
Key Responsibilities
- Defines and develops the most efficient business process methods, parameters, and procedures.
- Assists with the development of process requirements, parameters, control plans, flow charts, and instructions.
- Evaluates existing processes, and recommends and implements improvements.
- Prepares extensive written documents, process workflow diagrams and business requirements.
- Researches new solutions through leading industry standards for processes, software applications and systems.
- Monitors the general technological environment and anticipates trends.
- General knowledge of business processes and procedures.
- Intermediate time management, communications, and organization skills.
- Strong attention to detail.
- General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives.
- PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio.
- Ability to communicate technical info and ideas so others will understand.
- Ability to successfully work and promote inclusiveness in small groups.
- Bachelor's degree in Bachelor in Engineering, Information Technology, or business
- Requires two to four years of experience documenting processes, process design, process management, procedures, flowcharts
- Knowledge of agile methodologies
- BPMN methodology is a big plus
- Visio, Bizagi or equivalent tool experience
- Strong consultative experience.
- Plus certification in improvement process (Six Sigma or equivalent)
- Background in technical field is a big plus
- Business Process Management BPM
About the job
The ideal candidate is a creative team player, talented wordsmith, and grammar sleuth. You will be responsible
for developing marketing and communications content that will separate us from the crowd. Someone who will
craft the written language that brings a brand's vision to life.
Responsibilities
• Bring an ability to understand brand briefs, tonality and communication structure of the brand.
• This includes creating compelling messaging for various touchpoints, from website copy and social
media posts to advertising materials and internal communications.
• Build trust, foster emotional connections, and drive conversions by effectively communicating the
brand's message.
• Be an important part of Windowseat’s collaborative culture and work with cross functional teams.
• Collaborate with graphic designers to ensure that the written content and visual design work together
harmoniously.
• Crafting compelling and engaging posts for social media platforms, maintaining brand consistency and
promoting engagement.
• Developing memorable and impactful taglines and slogans that capture the essence of the brand.
• Present ideas to clients clearly and effectively.
• Obsessed with grammar and proofreading.
• Stay abreast with the current industry trends.
Qualifications
• Should have 2-6 years of experience working as a copywriter with Branding And/or advertising agency
• A Bachelor's degree in fields such as Journalism, Communications, English, Marketing, or a related
discipline is the minimum requirement.
• Excellent written and verbal communication skills
• Knowledge of written and verbal skills in a regional languages will be an advantage.
• Additional skills like SEO knowledge and familiarity with digital marketing tools are also advantageous.
- Solid experience in designing, implementing, and securing cloud environments, including services such as EC2, S3, RDS, IAM, VPC, and CloudTrail.
- Strong understanding of DevOps methodologies and experience with CI/CD pipelines and tools (e.g., Jenkins, GitHub, SonarQube).
- In-depth knowledge of cloud security best practices, industry standards, and compliance frameworks (e.g., NIST, CIS, ISO 27001).
- Proficiency in scripting languages such as Python, Bash, Groovy.
- Experience with Infrastructure-as-Code (IaC) tools like AWS CloudFormation or Terraform.
- Familiarity with security scanning and monitoring tools, such as AWS Security Hub, GuardDuty, Inspector, or third-party solutions.
- Strong understanding of network security concepts, including firewalls, VPNs, and secure network architectures.
- Knowledge of secure coding practices and experience with application security testing tools (e.g., SAST, DAST, fuzzing, and secure coding patterns).
- Excellent problem-solving skills and ability to work collaboratively in a team-oriented environment.
- Participate in incident handling and other related duties to support the information security function.
- The ability to learn and apply new concepts quickly
- Strong written and oral communication skills
provide right information and advice on study opportunities and visa
application for International Institutions.
• Submit applications to the educational institutions, obtain offers and facilitate
enrolments
• Follow- up with potential students and maximise conversion by submitting
applications and finalising enrolments.
• Maintain proper and comprehensive records and documentations including the
ability to learn on own initiatives and research best study options for students.
• Assist in organizing exhibitions and other promotional activities
• Proactively connect with existing and potential students via various
communications channels such as email, phone and in person
• Maintain professional relationship with students, internal offices staff and
educational institutional representatives.
• Undertake work as decided by the senior heads or the Director of of the
company and meet the assigned targets.
• An ability to communicate effectively with colleagues, students and other
members of the public of all age groups and social backgrounds.
About Us
We enable humans & machines with internet connectivity at a price that they can afford.
The inspiration for Wifi Dabba came from the founders working together for the last decade in the mobile application industry and realising the biggest reason for user churn being access to cheap and affordable internet access. From having worked on ground onboarding users and facing poor connectivity issues all the time, we took it on ourselves to fix the internet access problem for the common citizen.
At Wifi Dabba (YC W17), we are building a low cost, scalable & distributed Wi-Fi infrastructure to connect next billion users online. We do this by deploying a grid of lasers (Free Space Optics) over the cities & town and bring cheap and fast internet for everyone. We enable anyone to buy 1 gig of data access at a time at a price they can afford. Sachetization of internet access is the foundation to rebuilding internet for all. We do this by leveraging crypto and blockchain to truly make internet infrastructure ownership distributed — our vision is to be connectivity layer for the Web3 world.
Why work with us?
- You will get the chance to be an early team member at a fast-growth YC startup.
- You get to define the future of telecom infrastructure ownership and operations.
- We’re a tight-knit team where you'll learn a ton and have ownership.
- Opportunity to build for the next billion users.
Requirements
- Strong engineering background preferably in Computer Science
- Experience architecting, developing, and testing android application code end-to-end
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with AWS services
- Experience working with remote data via REST and JSON
- Experience working with mobile analytics
- Knowledge of code versioning tools like GIT, SVN.
- Experience in building user interfaces for mobile apps.
- Participate in design discussions with business users, web producers and engineering teams.
- Perform requirements analysis, high-level design, effort estimation for new business requirements and feature enhancements.
- Write clean, concise, and sustainable code.
- Team player who enjoys collaborative effort.
Bonus points
- Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
- Customer-centric and passionate about working in a small & focused team
- Previous experience building/working in telecom software or infrastructure
- Previous experience building web3 project - DeFi / Blockchain infrastructure
- Previous experience at a high-growth, fast-paced startup












