Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
We're on the hunt for a Sales Account Executive who's part sales maestro, part startup explorer. This isn't just a job - it's your chance to write the next chapter of tech innovation from the ground floor.
Key Responsibilities :
- Develop and manage a robust sales pipeline
- Transform potential leads into passionate customers
- Become the bridge between Hivel's technology and game-changing engineering teams
- Collaborate closely with marketing, tech and customer success teams
- Turn sales targets from numbers into milestones
Ideal Candidate Profile
- Brings 1-6 years of B2B SaaS sales experience selling into mid-market or enterprise customers in the US primarily in a hunting role
- Has a track record of consistently meeting or exceeding quota of $600,000 or higher
- Full-lifecycle experience in pipeline generation, nurturing and closing deals.
- Able to learn quickly and adapt to an AI-first sales world
- Can build relationships that feel more like partnerships than pitches
- Breathes entrepreneurial spirit and is self-motivated
Preferred Background : Extra points if you've -
- Sold directly to technical leadership (CTOs or VPs of Engineering)
- Navigated the wild world of dev tools
- Thrived in the controlled chaos of early-stage startups
What We Offer :
- Salary that matches your ambition
- Comprehensive health insurance
- A front-row seat to startup magic
- The opportunity to genuinely change how engineering teams work
Don't tick every box? Apply anyway. We care more about potential, passion, and that unexplainable spark than a perfect resume. If you see sales as an art of solving problems, building trusted relationships and not just closing deals, apply now. Your next career-defining moment awaits.
Data Governance Architect
About Kanerika
Who we are:
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
Awards and Recognitions
Kanerika has won several awards over the years, including:
CMMI Level 3 Appraised in 2024.
Best Place to Work 2022 & 2023 by Great Place to Work®.
Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.
NASSCOM Emerge 50 Award in 2014.
Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.
Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.
Featured as Top Data Analytics Services Provider by GoodFirms.
Working for us
Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.
Locations
We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).
What You Will Do:
As a Data Governance Architect at Kanerika, you will play a pivotal role in shaping and executing the enterprise data governance strategy. Your responsibilities include:
1. Strategy, Framework, and Governance Operating Model
- Develop and maintain enterprise-wide data governance strategies, standards, and policies.
- Align governance practices with business goals like regulatory compliance and analytics readiness.
- Define roles and responsibilities within the governance operating model.
- Drive governance maturity assessments and lead change management initiatives.
2. Stakeholder Alignment & Organizational Enablement
- Collaborate across IT, legal, business, and compliance teams to align governance priorities.
- Define stewardship models and create enablement, training, and communication programs.
- Conduct onboarding sessions and workshops to promote governance awareness.
3. Architecture Design for Data Governance Platforms
- Design scalable and modular data governance architecture.
- Evaluate tools like Microsoft Purview, Collibra, Alation, BigID, Informatica.
- Ensure integration with metadata, privacy, quality, and policy systems.
4. Microsoft Purview Solution Architecture
- Lead end-to-end implementation and management of Microsoft Purview.
- Configure RBAC, collections, metadata scanning, business glossary, and classification rules.
- Implement sensitivity labels, insider risk controls, retention, data map, and audit dashboards.
5. Metadata, Lineage & Glossary Management
- Architect metadata repositories and ingestion workflows.
- Ensure end-to-end lineage (ADF → Synapse → Power BI).
- Define governance over business glossary and approval workflows.
6. Data Classification, Access & Policy Management
- Define and enforce rules for data classification, access, retention, and sharing.
- Align with GDPR, HIPAA, CCPA, SOX regulations.
- Use Microsoft Purview and MIP for policy enforcement automation.
7. Data Quality Governance
- Define KPIs, validation rules, and remediation workflows for enterprise data quality.
- Design scalable quality frameworks integrated into data pipelines.
8. Compliance, Risk, and Audit Oversight
- Identify risks and define standards for compliance reporting and audits.
- Configure usage analytics, alerts, and dashboards for policy enforcement.
9. Automation & Integration
- Automate governance processes using PowerShell, Azure Functions, Logic Apps, REST APIs.
- Integrate governance tools with Azure Monitor, Synapse Link, Power BI, and third-party platforms.
Required Qualifications:
- 15+ years in data governance and management.
- Expertise in Microsoft Purview, Informatica, and related platforms.
- Experience leading end-to-end governance initiatives.
- Strong understanding of metadata, lineage, policy management, and compliance regulations.
- Hands-on skills in Azure Data Factory, REST APIs, PowerShell, and governance architecture.
- Familiar with Agile methodologies and stakeholder communication.
Java
Python
Machine Learning (ML)Thirumoolar software is seeking talented AI researchers to join our cutting-edge team and help drive innovation in artificial intelligence. As an AI researcher, you will be at the forefront of developing intelligent systems that can solve complex problems and uncover valuable insights from data.
Responsibilities:
Research and Development: Conduct research in AI areas relevant to the company's goals, such as machine learning, natural language processing, computer vision, or recommendation systems. Explore new algorithms and methodologies to solve complex problems.
Algorithm Design and Implementation: Design and implement AI algorithms and models, considering factors such as performance, scalability, and computational efficiency. Use programming languages like Python, Java, or C++ to develop prototype solutions.
Data Analysis: Analyze large datasets to extract meaningful insights and patterns. Preprocess data and engineer features to prepare it for training AI models. Apply statistical methods and machine learning techniques to derive actionable insights.
Experimentation and Evaluation: Design experiments to evaluate the performance of AI algorithms and models. Conduct thorough evaluations and analyze results to identify strengths, weaknesses, and areas for improvement. Iterate on algorithms based on empirical findings.
Collaboration and Communication: Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to integrate AI solutions into our products and services. Communicate research findings, technical concepts, and project updates effectively to stakeholders.
Preferred Location: Chennai
NodeJS (Node.js)What can you expect?
You will be part of the founding team at LDU and will be responsible for the end-to-end technology of the company including:
- Work with the founders on cutting edge technologies, including AI/ML, blockchain, computer vision, etc. across the tech-stack.
- Formulate long-term technology & product strategy along with implementation roadmap, while envisioning the tech-stack
required to scale the business 100X
- Architecting and engineering solutions across the entire technology stack including front-end, back-end, infrastructure,
architecture, server-side engineering, UI, etc. in line with the company's strategy.
- Work on the D2C website and enhance the user experience while increasing the company's online presence.
- Provide help to everyone in the team and greatly reduce the time and technical costs of team communication, technology
docking.
- Plan and collaborate with the other teams including marketing/ growth, customer success/ sales, design, operations, etc. to
implement new product features, growth hacks/ initiatives identified through user interviews/ insights, etc in a timely manner.
- Will be involved in a horizontal technical requirement, so should be able to make a prototype design for a product very rapidly
while executing the same with a wide range of techniques.
- Build processes/mechanisms to track the KPIs across product/ technology and ensure religious execution of the targets
- Build and lead the technology team including the engineering team, product team, Quality Assurance, etc.
- Awesome work-culture (flexible work timings; no need to wear formals; awesome snacks to name a few)
What are we looking for?
We are looking to onboard a Full Stack Software Engineer, who has a founder's mindset including the following traits:
- Experience of full stack development across web & mobile based technologies and should have scaled a business
- Ability to work across stacks like MEAN, MERN, LAMP, etc. seamlessly
- Ability to build scalable products/ platforms, fully redundant fault tolerant infrastructure while working on modern technologies.
- Versatile Developer/Engineer that can help on both ends of the website development and better the same by enhancing user
experience.
- Ability to Code in both frontend and backend of the site
- Stronghold in both front-end & back-end development/ algorithms with experience of building agile, highly scalable, data-driven
platforms from scratch
- Ability to be hands-on with coding across big data, mobile apps, AI & ML, analytics, DevOps, business intelligent solutions, etc.
apart from strategically guiding/ mentoring the team
- Stronghold in executing stuff on the ground and hustle around to Get things done
- Ability to think and see the big picture while focusing on short term goals and deliverables
- Leadership qualities to hire and build a kick-ass technology/ product team going forward
- Experience as a founder/ being part of founding team is huge plus but not mandatory
- Experience in the Fashion/ Apparel industry is a plus but not mandatory
PHP
CodeIgniter
Laravel
CakePHP- At least one year experience with PHP or NodeJS.
- Experience with at least one Relational database like MongoDB, MySQL or NoSQL
- Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
- Proficiency with multiple PHP Frameworks.
- Proficiency designing and building APIs.
- Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
- Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
- Experience in both Linux and Windows environment development. Understanding of RESTful web services.
- Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
- Experience using Git / GitHub. Excellent communication skills
Android DevelopmentJava
KotlinAbout Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
We never really thought that a college degree was the thing that you had to have to do well. We trust in team’s deliverables, smart & the hard work.
Responsibilities: Build & Maintain TELYPORT’s Android Stack
- Translate designs and wireframes into high quality code.
- Design, build, and maintain high performance, reusable, and reliable Java code.
- Ensure the best possible performance, quality, and responsiveness of the application.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automatization.
Skills
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
- Strong knowledge of Android UI design principles, patterns, and best practices.
- Experience with offline storage, threading, and performance tuning.
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
- Ability to understand business requirements and translate them into technical requirements.
- Familiarity with cloud message APIs and push notifications.
- A knack for benchmarking and optimization.
- Understanding of Google’s Android design principles and interface guidelines.
- Proficient understanding of code versioning tools, such as Git.
- Familiarity with continuous integration.
This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.
Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs
Adobe XD1. Gathering and evaluating user requirements in collaboration with senior designers and developers
2. Illustrating design ideas using storyboards, process flows, and sitemaps
3. Designing professional websites with the given requirements
Job Description :
- Should have a very good understanding of IT requirements.
- Client communication
- Corporate communication
- Must be target oriented.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon