Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Working Days: Monday – Saturday
Office Timings: 10:00 AM to 06:30 PMCompany Industry: Insurance Broking
Experience: 6 to 12 years
BDM Corporate Sales - Bangalore
BDM - Corporate Sales required at Bangalore - from Insurance Broking Companies only..
The Business Development Manager – Corporate Sales plays a key role in acquiring new business, generating revenue, and retaining clients in coordination with the underwriting and claims teams. This role involves building strong client relationships, cross-selling insurance products, managing a motivated team, and ensuring operational efficiency through MIS reporting and compliance adherence. The AGM must also maintain insurer relationships and oversee smooth policy renewals and changes.
NodeJS (Node.js)Company Overview:
OLOID is a leading provider of physical identity and access technology committed to enabling converged cyber and physical security for the modern workplace. Dedicated to ensuring secure and privacy-forward authentication, OLOID’s objective is to establish a framework that connects and manages workplace security by integrating with HR, IT, and various records systems, unifying cyber and physical identities across the organization.
Job Summary
We are seeking a highly skilled and experienced Senior Node.js Developer to join our development team. The ideal candidate will have a strong background in software engineering with a focus on JavaScript, Node.js, and modern web technologies. You will play a key role in building scalable backend services, integrating APIs, and contributing to full-stack development using frameworks like ReactJS.
Key Responsibilities
· Design, develop, and maintain robust backend services using Node.js
· Collaborate with front-end developers to integrate user-facing elements with server-side logic
· Develop and consume RESTful APIs for various services
· Write clean, maintainable, and secure code following best practices
· Troubleshoot, debug, and optimize application performance
· Implement authentication and authorization mechanisms where needed
· Contribute to code reviews and technical discussions
· Maintain and monitor applications on Linux-based environments
Required Qualifications
· Bachelor’s or Master’s degree in Computer Science or a related field
· Minimum 8 years of professional programming experience
· At least 3 years of hands-on experience with Node.js development
· Strong knowledge of JavaScript, particularly in browser-based frameworks such as ReactJS and Redux
· Experience with Node.js frameworks such as Express or Hapi (preferred)
· Solid understanding of asynchronous programming and its patterns
· Skilled in troubleshooting and debugging complex applications
· Familiarity with Linux environments
· Proficiency in working with RESTful APIs and API integration
AngularJS (1.x)
Angular (2+)
Javascript
HTML/CSSNodeJS (Node.js)Role:
Senior Frontend Developer
Role Description:
Desired Experience Range 5+ years
Location: Mumbai / Work from Home
Work Experience:
Minimum 5+ years of professional experience in HTML, CSS, AngularJS
Requirements:
- Must have hands on experience in AngularJS, NodeJS
- Must have hands on experience in HTML 5, CSS 3
- Must have hands on experience in developing responsive layouts
- Must know how to test frontend layouts for various devices and resolutions
- Must have hands on experience working with SCSS
- Must have worked with Git
- Understanding of SDLC process
- Good to have knowledge of Jira
Key Responsibilites:
- Converting layouts to HTML/CSS
- Integrating the created HTML/CSS into the dynamic Slate platform
- Consuming APIs in AngularJS
- Setting up oAuth token exchange in AngularJS
- Looking into any bug fixes post go live
- Helping the junior developers
Reporting
Candidate will report to the Engineering Lead
Django
PythonJavascript
Git- Deployment and production support.
- Strong knowledge of SQL database and experience in writing queries with and without ORM.
- Designing and creating RESTful APIs for internal and partner consumption
- Experience of code versioning tools, such as Git, Bitbucket, Github
Python🚀 We're Hiring: Test Engineer at InfoGrowth 🚀
Are you an experienced Test Engineer with a passion for automotive embedded systems and automation testing? Join InfoGrowth, a leader in IT and cloud services, and become a part of a dynamic team focused on cutting-edge automotive technology solutions.
Key Responsibilities:
- Design and implement test automation solutions for embedded products in the automotive industry.
- Architect efficient test automation strategies from software to integrated system tests on virtual and physical embedded targets.
- Offer automation testing as a platform for development teams, enabling them to run CI/CD pipeline tests independently.
- Lead in the design and operation of test automation platforms, ensuring top-quality testing efficiency.
- Conduct both manual and automated testing at various system levels, including SW, BaseTech, ADAS, Brake, Suspension, Steering, and Connectivity.
Key Skills:
- Proven expertise in test automation for embedded products in the automotive domain.
- Proficient in Python programming, with experience in Robot Frameworks being a strong plus.
- Hands-on experience with Vector tools such as CANalyzer, CANoe, and CAPL.
- Solid understanding of communication protocols like CAN, LIN, FlexRay, and Ethernet.
- Strong knowledge of HIL (Hardware-in-the-loop) and SIL (Software-in-the-loop) technologies.
- Deep understanding of embedded software testing.
Preferred Experience Areas:
- Testing and implementation of automated/manual testing on Complete Vehicle Electronics System level (SWDL, network management, customer functions).
- Boxcar and HIL testing for critical automotive functions, including ADAS and Steering functionalities.
- Testing and implementing strategies for the Connectivity and system-level automotive technologies.
Java
Kotlin
Android DevelopmentTechnical Requirement :
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Strong knowledge in SQLite Database
- Experience in designing and developing custom controls for Android.
- Solid foundation in data structures, algorithms, and object orientation design.
- Capabilities to write and execute unit test cases.
- Independent researching, solution finding, analysis and problem solving skills and capabilities.
- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.
- Should have knowledge of Kotlin
- Should have experience in MVC / MVVM Architecture.
- Good in Analytics and Communication
Responsibilities:
• Collateral Development: Create compelling marketing collateral using PowerPoint presentations that communicate our brand, products, and services.
• Market Research for Collaterals: Conduct research to gain insights into market trends, customer behavior, and competitors, with a focus on aligning marketing collaterals with our company's materials while maintaining consistency with our existing brand materials.
• Visual Design: Utilize Adobe Creative Cloud tools, Canva, and PowerPoint to design visually appealing graphics, images, and visuals for marketing materials.
• Communication: Maintain effective communication with consultants from various regions, ensuring a smooth exchange of ideas and information. Excellent written and verbal communication skills are essential.
• Social Media: Support our social media presence and engage with our audience. This includes supporting the sharing of content, responding to messages, and monitoring social media performance.
• Stakeholder Management: Develop and nurture relationships with key stakeholders, both internal and external, to ensure alignment and collaboration on marketing initiatives.
• Administrative Tasks: Perform various administrative tasks related to marketing, including but not limited to email communication, document organization, and file management.
• Time Management: Efficiently manage your time to meet project deadlines, even in high-pressure situations. Prioritize tasks effectively to ensure smooth project execution.
• Adaptability: Be a versatile team player willing to take on various roles and responsibilities as needed. Embrace change, and proactively learn and adapt to new processes and technologies.
Navi Mumbai 1 - 3 years
Rejolut is among the fastest-growing and award-winning Tech companies working on leading
technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web
Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely
Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable,
distributed and large web/mobile products and tech solutions. He/She must be an excellent problem
solver with passion to self-learn and implement web technologies (frontend + backend). He/She would
be responsible for the architecture design, code review, and technology build and deployment
activities of the product.
Key Skills For DevOps Engineer:
Background in linux\unix systems
Experience with DevOps techniques and philosophies
Experience with automation of code builds and deployments
Knowledge/Experience of CI\CD pipelines to a wide variety of virtual environments in private
and public cloud providers (Jenkins / Hudson, Docker, Kubernetes, Azure, AWS)
Knowledge/Experience of software configuration management systems and source code
version control systems (Jenkins, Bitbucket, consul, vagrant, Chef, Puppet, Gerrit)
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB,
NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Work with K8s and Docker is plus
High social and communication skills
Job Responsibilities:
Gather and analyse cloud infrastructure requirements
Automate
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure
and be able to figure out what to monitor and how.
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary
business problems at scale with the next generation technology like blockchain, crypto and machine
learning. Focuses on empowering people across the globe to be technically efficient, making
advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting
edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly.
Strong expertise in blockchain and crypto technology and working with the networks like Hedera
Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- Company is backed by two technology Co-founders, well-versed with consumer applications and
their work has been downloaded millions of times and have led teams in leadership positions in
companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
.NET
C#Understanding of Multi-Threading and Parallel Programming.
Working knowledge of Windows Operating System Internals (Process, Threads, Memory
Management).
Application debugging skills using Visual Studio Debugger Exp on Multithreading
techniques in C#/.Net Framework C#.Net with exposure in parsing XML/XSD, XSL/XSLT
Knowledge of object oriented design, data structures, design patterns, algorithms, and
programming skills.
Experience in designing product quality GUI Experience in VC++ application development
Custom development of WPF GUI components. Familiar
Ruby on Rails (ROR)
RubyRuby on Rails Developer Responsibilities:
• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.
Ruby on Rails Developer Requirements:
• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• Experience working with Ruby on Rails as well as libraries like Resque and RSpec.
• Ability to write clean Ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
- Databases- MongoDb, Postgres.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon