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Tech Support Engineer
Tech Support Engineer
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Tech Support Engineer

Yoganand SG's profile picture
Posted by Yoganand SG
2 - 5 yrs
₹4L - ₹10L / yr
Mumbai
Skills
JIRA
Technical support
SQL
Computer Networking
Troubleshooting

About the Role

We are looking for a proactive and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of products and services. The ideal candidate should possess strong problem-solving abilities, technical expertise, and excellent communication skills. 


Key Responsibilities

● Provide technical support to customers via email, chat, calls, or ticketing systems.

● Diagnose, troubleshoot, and resolve software, hardware, and system-related issues.

● Monitor and track customer issues to ensure timely resolution and high customer satisfaction.

● Collaborate with engineering, product, and operations teams to resolve complex technical problems.

● Maintain accurate documentation of issues, resolutions, and technical processes.

● Assist customers with product onboarding, configuration, and usage-related queries.

● Identify recurring technical issues and recommend process or product improvements.

● Ensure adherence to SLAs and support quality standards.

● Support system testing, deployments, and maintenance activities when required.


Required Skills & Qualifications

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● 2–5 years of experience in Technical Support, Application Support, or IT Support roles.

● Strong understanding of operating systems, networking, APIs, and troubleshooting methodologies.

● Familiarity with ticketing tools such as Jira, Freshdesk, Zendesk, or similar platforms.

● Basic understanding of SQL, databases, and cloud platforms is preferred.

● Excellent analytical and problem-solving skills.

● Strong verbal and written communication abilities.

● Ability to work in a fast-paced and customer-centric environment

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About Frequencycx

Founded :
2024
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

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