
IT Project Manager – Team Lead
About the position:-
Responsibilities as a Project Manager:
- Stakeholder management, Budget management.
- · Merck specific Processes for project execution.
- Like Risk, info class, IT security etc.
- · Client communication and updates.
- · Daily monitoring and follow-up with development, testing, implementation teams for status update.
- · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
- · Close monitoring of allocation and utilization.
- · Status reporting to LT and stakeholders. ·
- Responsible for testing and releases. Coding standard and Documentation for project.
- · Responsible for Change and Risk management for the project.

Similar jobs


Job Title: Senior MEAN/MERN Stack Developer
Location: Hyderabad
Type: Full-time About
Job : We are looking for a skilled and 1 - 4 years experienced Senior MEAN/MERN Stack Developer to join our talented development team. If you are passionate about cutting-edge technologies, have a proven track record of delivering high-quality solutions, and thrive in a collaborative and fast-paced environment, we want to hear from you. Responsibilities: Develop and maintain robust and scalable web applications using the MEAN/MERN stack (MongoDB, Express.js, Angular/React, Node.js).
Collaborate with cross-functional teams to define, design, and ship new features. Lead the architecture and design of complex software solutions. Ensure the technical feasibility of UI/UX designs and implement responsive and user-friendly interfaces. Implement best practices in software development, code reviews, and documentation.
Work closely with product owners and stakeholders to understand requirements and translate them into technical solutions. Optimise applications for maximum speed and scalability. Troubleshoot, debug, and resolve software defects and issues. Stay updated on emerging technologies and trends in MEAN/MERN stack development and AWS Cloud services.
Requirements: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Proven experience as a Senior MEAN/MERN Stack Developer with a strong portfolio of successfully delivered projects. Solid understanding of the full web development stack and a deep knowledge of MEAN/MERN technologies. Experience with cloud computing platforms like AWS (Amazon Web Services). Strong knowledge of RESTful API design and development. Familiarity with Agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
Excellent problem-solving and analytical skills. Effective communication and collaboration skills in a team environment. Preferred Skills: Experience with cloud platforms like AWS, Azure or GCP. Experience with serverless architecture and AWS Lambda. Familiarity with DevOps practices and tools. Knowledge of security best practices in web development and cloud environments.

● Knowledge of Excel,SQL and writing code in python.
● Experience with Reporting and Business Intelligence tools like Tableau, Metabase.
● Exposure with distributed analytics processing technologies is desired (e.g. Hive, Spark).
● Experience with Clevertap, Mixpanel, Amplitude, etc.
● Excellent communication skills.
● Background in market research and project management.
● Attention to detail.
● Problem-solving aptitude.
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.
Responsibilities:
Provide exceptional customer service:
· Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.
· Respond promptly and effectively to customer concerns, striving to exceed their expectations.
Manage customer relationships:
· Develop a deep understanding of customer needs, preferences, and pain points.
· Build and maintain strong relationships with customers, stakeholders, partners, and bank management.
· Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.
Resolve customer issues:
· Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.
· Collaborate with relevant departments to address complex issues and ensure prompt resolution.
· Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.
Coordinate with internal teams:
· Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.
· Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.
· Share customer feedback with relevant teams to contribute to product/service enhancements.
Excellent communication skills:
· Exceptional verbal and written communication abilities.
· Active listening skills to understand customer needs and concerns.
· Ability to articulate complex ideas and solutions in a clear and concise manner.
· Strong interpersonal skills:
Passionate about delivering exceptional customer service and exceeding customer expectations.
Ability to empathize with customers and provide tailored solutions to their unique needs.
Problem-solving and conflict-resolution skills:
Willingness to work in a fast-paced and dynamic environment.
Ability to adapt to changing priorities and handle unexpected situations with composure.
Previous customer service experience is preferred but not mandatory.
If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.
Job Brief: AGENCY09 is looking for a mind that loves words and working with them. A believer of ideas and communication, the mind should be able to create and edit. Working in a fast paced environment, the copy supervisor will be part of the core thinking process for plenty of brands.The main objective is to have quality control for the content produced by AGENCY09
Experience : 1 + Copywriting experience in a fast paced digital agency
Salary - As per market standards
Location: Open for both WFH Position and Mumbai Office. (Bandra)
Responsibility:
You will be part of the content team that constantly has to bring new ideas to the market.
Primary - Campaigns, Special Days, Social Media Content, Website Content, Video Led ideas
Secondary - Brand Communication, Other offline communication and SEO
- Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more
- A good understanding of brands/markets in India, current advertising trends, consumer behavior and related sense of the markets to be able to offer solutions(in conjunction with the creative team) to clients.
- Through copy, be able to deliver tangible results to clients/brands and make a difference through exemplary strategy and creativity.
- Creative/Out-of-the-Box thinking.
- Discussing the client's core message and target audience.
- Brainstorming visual and copy ideas with the team.
- Excellent command over the English language. Expert in writing skills, editing and proofreading abilities. Ability to write concise, attention-grabbing and hard-hitting copy that clearly puts the message across.
- Think ideas and work towards implementing the same.
- Work closely with the Art & Tech team on the projects.
- Ability to deliver within short-frames and meet the deadlines.
- Should have in-depth understanding of the digital media and the ability to write well, crack campaign ideas across digital platforms like facebook, Twitter, Should have the creative knack to deliver the best possible quality work.
Education - Bachelors' or above. Or a portfolio that never raises the question.
Skills:
- Proficient using microsoft office
- Ability to think and write for different audiences and mediums
- A passion for words and communicating the essence of a story.
- Ability to self-manage, take initiative and prioritize tasks in a fast-paced environment.


Should have 5-8 years of experience
Experience with C#,V.B Net and .Net framework 4.0 and above
Hands on Exp on ASP.Net ,java script and Jquery
Experience in webservices ,Web api and SQL
Need to have knowledge on IIS Developing ,maintaing of windows
Strong trouble shooting and problem solving skills
Good communication skills
Willing to work for US Shift(Night Shift)
1. Minimum 4-9 years of customization and implementation of Microsoft Dynamics CRM
2. CRM development experience:
3. Plug-in development
4. Custom workflow assembly development
5. Data migration and integration using Dynamics CRM tools.
6. Using web resources to communicate with MS CRM services
7. CRM form programming (Java scripting, Ribbon Customization)
8. Custom page integration (embedding custom ASP.NET pages into CRM and using JavaScript to integrate with CRM forms)
9. Generating Reports using SSRS
10. C#, .NET, JavaScript
11. CRM SDK and exposure to Web services.
12. Should have worked on Dynamics CRM on Premise and Dynamics CRM Online version
13. Should have experience in Integrating Dynamics CRM with ERP like D365 AX or D365 F n O, as well as other applications using Web services
Skills and Attributes-
1. Should be ready to work as a Solution architect for big implementations
2. Communication and Writing skills.
3. Should be able to work as a team lead/ technical lead, mentoring developer and solving their technical issues.
4. Should be ready to travel onsite as needed.
Qualification-
B tech
- Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
- Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management, email templates, folder management, and public groups, as well as other configuration items
- Validation rules, Reports, Workflow, Process Builder as per business requirements
- Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
- Partner with Product Development to resolve customer reported bugs.
- Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
- Meet individual performance goals, including weekly and/or annual efficiency goals.
- Should have good communication skill.
- Experience Level – 5-6 years in similar profile.
- Team player willing to collaborate throughout all phases of development, testing and deployment
- Ability to solve problems and meet the deadlines within minimal supervision
- Excellent analytical skills
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

