Senior Assoicate - DB (MSSQL)

Prrowess is a Vertical of Purrple Orryx

About Prrowess 

Prrowess is an AI agent studio based in Dubai. We design, build, and run custom AI agents for service businesses restaurants, venues, clinics, real estate agencies, and B2B operations. Every agent is bespoke: built from the client's own data, integrated into the tools they already use, and run for them as an ongoing managed service. The client never has to become a bot administrator. 

We build our own agents first. Our email agent and WhatsApp agent are live in production, handling real workflows across three companies. We know what works because we have built it for ourselves before we build it for anyone else. 

The Role 

This is a builder-operator role. You will design and build AI agents for Prrowess clients, integrate those agents into the client's existing systems, deploy them, and keep them running and improving month after month as part of our managed service. 

You will also build and maintain agents for our own internal operations: Prrowess, Purple Oryx (events), and a children's wear brand. This gives you variety across verticals and the chance to test ideas on real internal workflows before they go to clients. 

The founder does the client audits and demos. You turn the design into a working agent. You do not need to sell but you do need to understand the client's business well enough to build something that actually solves their problem. 

What You Will Build 

• Customer-facing agents on WhatsApp, web chat, email, and voice, handling bookings, inquiries, FAQ, lead qualification, appointment scheduling, and follow-ups. 
• Internal workflow agents - status updates, data movement between systems, report generation, recurring admin that currently requires a person to sit down and do it. 
• Integrations between the agent and the client's live systems: CRM, calendar, POS, reservation systems, spreadsheets, and custom APIs. 
• RAG pipelines where the agent needs to reason over a client's own documents - menus, policies, service descriptions, intake forms. 
• Voice agents for clients where voice is the right channel (clinics, real estate). 

Non-Negotiable Skills 

You must have genuine, hands-on experience with all of the following -not watched a tutorial, but actually built and shipped: 

• n8n - complex workflows, webhook handling, conditional logic, error handling, API calls. This is our primary orchestration platform. 
• LLM API integration - Anthropic (Claude), OpenAI, or Google. Calling the API, writing and tuning system prompts, chaining calls, handling responses reliably in production. 
• WhatsApp Business API - via a BSP (360dialog, Twilio, or similar). Not just the app. 
• REST API fluency - you can connect anything to anything if there is an API. You have done this repeatedly. 
• Prompt engineering - writing system prompts that produce consistent, on-brand, edge-case-safe agent behaviour in production. Not just prompting for demos. 
• Basic database work - Supabase, Postgres, or similar. Reading and writing structured data that the agent depends on. 

Strong-to-Have Skills 

These will not rule you out if absent, but will move you to the top of the list: 

• ElevenLabs, Vapi, or Retell - voice agent deployment. 
• RAG implementation - Pinecone, Chroma, or similar vector stores; chunking and retrieval strategies that work in production. 
• Make or Zapier - you know when to reach for a lighter tool instead of n8n. 
• Supabase - edge functions, real-time, RLS. We use it across multiple projects. 
• Basic front-end awareness - enough to embed a chat widget, configure a web interface, or debug a broken integration on the client-facing side. 

What Kind of Person 

The skills above are necessary but not sufficient. The person we need: 

• Works well without hand-holding. You are in India; the founder is in Dubai. You should be able to take a brief, ask the right clarifying questions, build, and deliver - without needing daily check-ins to stay unblocked. 
• Writes clear, precise English. Your system prompts and agent logic interact with real customers. Sloppy language produces sloppy agents. This is a genuine filter. 
• Stays with a problem until it works. Tricky integrations, flaky APIs, edge cases that only appear in production - you do not give up and find a workaround that looks right in a demo but breaks in the real world. 
• Is honest about what you do not know. We are a small operation. Someone who pretends to know and then quietly struggles is more expensive than someone who says 'I have not done that before but here is how I would approach it.' 
• Cares about the quality of the agent's output - not just whether the workflow runs without errors, but whether the agent actually sounds and behaves like a capable member of the client's team. 

What You Will NOT Be Doing 

• Writing production software from scratch. This role is integration and orchestration, not software engineering. 
• Client-facing sales. You may join a technical call if needed, but you are not the person doing demos. 
• Design or content work. That is handled separately. 
• Managing other people - at this stage, this is an individual contributor role. 

We are looking for an experienced GCP Cloud Engineer to design, implement, and manage cloud-based solutions on Google Cloud Platform (GCP). The ideal candidate should have expertise in GKE (Google Kubernetes Engine), Cloud Run, Cloud Loadbalancer, Cloud function, Azure DevOps, and Terraform, with a strong focus on automation, security, and scalability.

You will work closely with development, operations, and security teams to ensure robust cloud infrastructure and CI/CD pipelines while optimizing performance and cost.

Key Responsibilities:

1. Cloud Infrastructure Design & Management

· Architect, deploy, and maintain GCP cloud resources via terraform/other automation.

· Implement Google Cloud Storage, Cloud SQL, file store, for data storage and processing needs.

· Manage and configure Cloud Load Balancers (HTTP(S), TCP/UDP, and SSL Proxy) for high availability and scalability.

· Optimize resource allocation, monitoring, and cost efficiency across GCP environments.

2. Kubernetes & Container Orchestration

· Deploy, manage, and optimize workloads on Google Kubernetes Engine (GKE).

· Work with Helm charts, Istio, and service meshes for microservices deployments.

· Automate scaling, rolling updates, and zero-downtime deployments.

3. Serverless & Compute Services

· Deploy and manage applications on Cloud Run and Cloud Functions for scalable, serverless workloads.

· Optimize containerized applications running on Cloud Run for cost efficiency and performance.

4. CI/CD & DevOps Automation

· Design, implement, and manage CI/CD pipelines using Azure DevOps.

· Automate infrastructure deployment using Terraform, Bash and Power shell scripting

· Integrate security and compliance checks into the DevOps workflow (DevSecOps).

Required Skills & Qualifications:

✔ Experience: 8+ years in Cloud Engineering, with a focus on GCP.

✔ Cloud Expertise: Strong knowledge of GCP services (GKE, Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL, Cloud Functions).

✔ Kubernetes & Containers: Experience with GKE, Docker, GKE Networking, Helm.

✔ DevOps Tools: Hands-on experience with Azure DevOps for CI/CD pipeline automation.

✔ Infrastructure-as-Code (IaC): Expertise in Terraform for provisioning cloud resources.

✔ Scripting & Automation: Proficiency in Python, Bash, or PowerShell for automation.

✔ Security & Compliance: Knowledge of cloud security principles, IAM, and compliance standards.

The Program Manager is accountable for the full-cycle management of localization or content projects, driving effective execution to meet quality, schedule, cost, and compliance objectives. This role coordinates internal resources and external vendors, continuously monitors project progress, and manages risks and dependencies proactively. The Program Manager ensures alignment of localization deliverables with business goals and compliance requirements utilizing technology tools and data insights. Effective communication and stakeholder management are critical to managing expectations and facilitating cross-team collaboration. This role suits candidates with strong organizational skills, attention to detail, and operational rigor in fast-paced global environments.Business Leadership

 Develops detailed and realistic project schedules incorporating milestone tracking and actively adjusts timeline forecasts based on risk assessments, bottlenecks, and resource availability.

 Maintains continuous, transparent communication across cross-functional teams and external vendors to align expectations, address issues promptly, and foster collaboration.

 Manages stakeholder relationships by providing regular status updates, managing expectations, and escalating issues when necessary to ensure project success.

 Compliance Leadership

 Executes local project compliance activities ensuring alignment with global data privacy regulations, accessibility standards, and contractual obligations.

 Maintains audit-ready project documentation, including scope changes, quality reviews, and risk mitigation plans.

 Facilitates timely identification and resolution of quality issues through structured remediation workflows, promoting accountability and continuous improvement.

 Technical Leadership

 Utilizes project scheduling, localization, and asset management software tools to streamline execution, monitor progress, and ensure secure digital asset management.

 Configures, troubleshoots, and supports systems underpinning translation memory, terminology management, and QA automation, resolving issues that may impact project delivery or quality.

 Enforces quality assurance standards by participating in testing, reviews, and escalation of defects, supporting continuous enhancement of the localization process.

 Generates, interprets, and communicates operational data reports that highlight project performance metrics, emerging risks, and improvement opportunities.

 Ensures secure and organized digital asset version control with comprehensive audit trails to support compliance and traceability.

 Collaborates with IT and external vendors to promptly resolve technical challenges, ensuring system availability and compliance adherence.

Qualification -

Bachelor’s degree in Linguistics, Project Management, Localization, or related domains.

 6-7 years of project or program management experience within content, localization, or media operations.

 Familiarity with workflow management systems, TMS, terminology databases, and QA tools.

 Knowledge of global data privacy, accessibility regulations, and vendor contract management practices.

 Demonstrated ability to manage budgets, timelines, and quality metrics for localization projects.

 Effective communicator, skilled at navigating complex stakeholder environments.

We are seeking a highly motivated and results-driven Telesales Executive to join our team in Delhi. This is a full-time office-based role.

Key Responsibilities:

• Make outbound calls to potential customers to promote products/services.
• Generate leads and follow up on existing inquiries.
• Achieve daily/weekly/monthly sales targets.
• Handle customer queries and resolve issues promptly.

Requirements:

• 1-3 years of experience in telesales or a similar sales role.
• Excellent verbal communication skills in English and Hindi.
• Basic computer knowledge (MS Excel, CRM tools preferred).
• Only females are preferred.
• Graduation is mandatory.

JAVA Developer 

Exp: 8+ Years 

Location: Bengaluru 

Notice period: 0-30 days 

Key Responsibilities: 

Design & Develop Scalable Microservices: 

• Architect, develop, and deploy RESTful APIs & Microservices using SpringBoot. 
• Ensure high availability and fault tolerance using Resilience4J and circuit breakers. 

Database & Caching Optimization: 

• Work with PostgreSQL, MySQL, MongoDB, or Cassandra for optimal data persistence. 
• Implement caching strategies using Redis or Memcached. 

Security & Performance Best Practices: 

• Apply OAuth2, OpenID Connect, or Keycloak for authentication. 
• Secure APIs using JWT, Role-Based Access Control (RBAC), and API Gateways. 
• Use Spring Security and OWASP guidelines to harden the system. 

Event-Driven & Asynchronous Processing: 

• Implement Kafka, RabbitMQ, or ActiveMQ for real-time event-driven achitecture. 
• Use Spring WebFlux for reactive programming in high-throughout applications. 

Testing & Code Quality: 

• Write unit tests using JUnit, Mockito, and TestContainers. 
• Perform contract testing with Pact or Spring Cloud Contract. 
• Ensure code quality using SonarQube, PMD, and Checkstyle. 

Observability & Logging: 

• Use ELK Stack (Elasticsearch, Logstash, Kibana) or Grafana & Prometheus for monitoring. 
• o Implement distributed tracing using Jaeger or Zipkin. 

Collaboration & Agile Development: 

• Follow Agile and Scrum methodologies with JIRA, Confluence, or Trello. 
• Work closely with frontend, DevOps, and product teams. 

Required Skills & Technologies: 

• Languages: Java, Kotlin (Good to Have) 

• Frameworks: Spring Boot, Spring Cloud, Spring WebFlux 

• Microservices & API Development: REST, GraphQL, gRPC 

• Cloud Platforms: AWS, Azure, GCP or any 

• CI/CD & DevOps: Docker, Kubernetes (K8s), Helm, terraform (nice to have) 

• Databases: PostgreSQL, MySQL, MongoDB, Redis 

• Messaging Systems: Kafka, RabbitMQ, ActiveMQ 

• Security & Authentication: OAuth2, OpenID Connect, JWT, Keycloak 

• Testing Frameworks: JUnit, Mockito, TestContainers, Pact 

• Logging & Monitoring: ELK Stack, Prometheus, Grafana, Jaeger 

• Version Control: Git, GitHub, GitLab 

• Agile Methodologies: Scrum, Kanban 

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.