Senior Associate - Product

Basic Qualifications :

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, JavaScript, etc.

● Server-side development experience mainly in JAVA, (Python and NodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS, or jQuery, etc., is good to have.

● Passion for software engineering and following the best coding concepts.

● Good to great problem solving and communication skills.

Customer Support Executive

Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills.

Be a part of India's Favourite Real Estate Portal and scale up your career with the best.

Qualifications (FEMALE CANDIDATES ONLY)

PUC/ Any Degree

1-3 years experience 

Leadership 

Pleasant Personality & Voice

Enthusiasm

Communication and Negotiation Skills

Punctual and Dedicated

 Job Description

Contact potential or existing customers to inform them about multiple projects and service

Good knowledge about the locations in Bangalore is preferred

Direct prospects to the field sales team when needed

Ability to form and lead CSE Teams

Handle grievances and follow up customer requirements

Keep records of calls and sales and note useful information

Explain about the project or the brand to the customers.

PAY-SCALE - BEST IN INDUSTRY

 Come and Be a Part of India's Favourite Property Portal and scale up your career with the best!

Job Description:

We are looking for a passionate PHP Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

• Actively Seek New Programming Knowledge.
• Build Products Using HTML/CSS/JS and Other Front-End Technologies using Frameworks.
• Working knowledge of frameworks like CakePHP, Laravel, etc. is a must.
• Must have knowledge of JS Frameworks like Node and React etc.
• Knowledge of HTML, CSS, MYSQL, and JavaScript.
• Knowledge of MYSQL, Core PHP, and PHP5 is a must.
• Knowledge of WordPress and CMS.
• AJAX, HTML, Payment Gateway.
• Excellent working knowledge of Web application development.
• Vast knowledge of PHP programming concepts.
• Experience in OOPs.
•  Advanced to expert coding skills.
• Strong understanding of functionality.
• Knowledgeable of Web Application Development Frameworks.
• Minimum 5 years of Experience

Job Responsibilities:

• Work independently as well as part of a team to develop new functional features
• Debug existing code and continually look for ways to optimize performance.
• Lead a team of developers, managing and mentoring their work while ensuring project deadlines and quality standards are maintained.
• Interact with service providers, customers and other departments to identify and resolve issues, and develop working relationships with key customers.

Expectations / Cultural Traits:

• Good communication and relationship-building skills.
• Self-driven and motivated.
• Open to work in flexible hours and shifts.
• Ability to work under pressure.
• Willing to learn new technologies and tools

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

• 5+ years in architecting and building Single Page Applications (SPA)
• Shipped at least 2+ applications using Angular/AngularJs
• 6+ years expertise in building Angularjs and Angular with integration and unit tests.
• Good working knowledge of other frameworks such as REACT, nodejs, meteor etc.
• Experience with package management tools such as webpack for minification, uglification etc
• Experience with creating embeddable widgets
• Expertise with CSS frameworks such as Bootstrap4

• Demonstrated expertise of building cloud native applications
• Familiarity with administration of CI/CD such as jenkins
• Responsibilities
• Develop new user-facing features
• Build reusable code and libraries for future use
• Collaborate with other team members and stakeholders to create UI/UX designs
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members and stakeholders

• AngularJS, Angular: 5 years (Required)
• Single Page Applications: 5 years (Required)
• CI/CD: 2 years (Preferred)
• webpack: 2 years (Preferred)
• CSS: 5 years (Preferred)
• Cloud Native: 2 years (Preferred)
• React, vuejs: 1 year (Preferred)

Job Description
Lead Machine Learning (ML)/
NLP Engineer
5 + years of experience

About Contify
Contify is an AI-enabled Market and Competitive Intelligence (MCI)
software to help professionals make informed decisions. Its B2B SaaS
platform helps leading organizations such as Ericsson, EY, Wipro,
Deloitte, L&T, BCG, MetLife, etc. track information on their competitors,
customers, industries, and topics of interest by continuously monitoring
over 500,000+ sources on a real-time basis. Contify is rapidly growing
with 185+ people across two offices in India. Contify is the winner of
Frost and Sullivan’s Product Innovation Award for Market and
Competitive Intelligence Platforms.

The role
We are looking for a hardworking, aspirational, and innovative
engineering person for the Lead ML/ NLP Engineer position. You’ll build
Contify’s ML and NLP capabilities and help us extract value from
unstructured data. Using advanced NLP, ML, and text analytics, you will
develop applications that will extract business insights by analyzing a
large amount of unstructured text information, identifying patterns, and
by connecting the events.
Responsibilities:
You will be responsible for all the processes from data collection, and
pre-processing, to training models and deploying them to production.
➔ Understand the business objectives; design and deploy scalable
ML models/ NLP applications to meet those objectives
➔ Use of NLP techniques for text representation, semantic analysis,
information extraction, to meet the business objectives in an
efficient manner along with metrics to measure progress
➔ Extend existing ML libraries and frameworks and use effective text
representations to transform natural language into useful features
➔ Defining and supervising the data collection process, verifying data
quality, and employing data augmentation techniques
➔ Defining the preprocessing or feature engineering to be done on a
given dataset
➔ Analyze the errors of the model and design strategies to overcome
them
➔ Research and implement the right algorithms and tools for ML/
NLP tasks
➔ Collaborate with engineering and product development teams
➔ Represent Contify in external ML industry events and publish
thought leadership articles

Desired Skills and Experience
To succeed in this role, you should possess outstanding skills in
statistical analysis, machine learning methods, and text representation
techniques.
➔ Deep understanding of text representation techniques (such as n-
grams, bag of words, sentiment analysis, etc), statistics and
classification algorithms
➔ Hand on experience in feature extraction techniques for text
classification and topic mining
➔ Knowledge of text analytics with a strong understanding of NLP
algorithms and models (GLMs, SVM, PCA, NB, Clustering, DTs)
and their underlying computational and probabilistic statistics
◆ Word Embedding like Tfidf, Word2Vec, GLove, FastText, etc.
◆ Language models like Bert, GPT,  RoBERTa, XLNet 
◆ Neural networks like RNN, GRU, LSTM, Bi-LSTM
◆ Classification algorithms like LinearSVC, SVM, LR
◆ XGB, MultinomialNB, etc.
◆ Other Algos- PCA, Clustering methods, etc
➔ Excellent knowledge and demonstrable experience in using NLP
packages such as NLTK, Word2Vec, SpaCy, Gensim, Standford
CoreNLP, TensorFlow/ PyTorch.
➔ Experience in setting up supervised & unsupervised learning
models including data cleaning, data analytics, feature creation,
model selection & ensemble methods, performance metrics &
visualization
➔ Evaluation Metrics- Root Mean Squared Error, Confusion Matrix, F
Score, AUC – ROC, etc
➔ Understanding of knowledge graph will be a plus


Qualifications
➔ Education: Bachelors or Masters in Computer Science,
Mathematics, Computational Linguistics or similar field
➔ At least 4 years' experience building Machine Learning & NLP
solutions over open-source platforms such as SciKit-Learn,
Tensorflow, SparkML, etc
➔ At least 2 years' experience in designing and developing
enterprise-scale NLP solutions in one or more of: Named Entity
Recognition, Document Classification, Feature Extraction, Triplet
Extraction, Clustering, Summarization, Topic Modelling, Dialog
Systems, Sentiment Analysis
➔ Self-starter who can see the big picture, and prioritize your work to
make the largest impact on the business’ and customer’s vision
and requirements
➔ Being a committer or a contributor to an open-source project is a
plus

Note
Contify is a people-oriented company. Emotional intelligence, therefore,
is a must. You should enjoy working in a team environment, supporting
your teammates in pursuit of our common goals, and working with your
colleagues to drive customer value. You strive to not only improve
yourself, but also those around you.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift

Job Description

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.

• Contributes to team effort by accomplishing related results as needed.

• Team Handling.

Skills Required:

• Strong communication
• Strong marketing skills including negotiation and convincing
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.