
Title: QA Tester
Location: Remote (India)
Shift: US Shift (Full-time)
Experience: 6 months–2 years
About Master-O
Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.
As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.
Key Responsibilities
🔍 Quality Assurance & Testing
- Perform functional and exploratory testing across the Master-O platform
- Identify, log, track, and validate bugs with expected behavior
- Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
- Collaborate closely with Product Managers and Developers to understand requirements and edge cases
- Ensure UAT releases meet quality benchmarks before production deployment
- Validate fixes and ensure no regressions post-release
💬 Customer Support (Freshchat)
- Handle Freshchat queries from end users during US business hours
- Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
- Maintain high SLA adherence for response and resolution times
- Act as the bridge between users and the product team by sharing recurring issues and insights
- Document FAQs, common issues, and resolutions to improve support efficiency
Required Skills & Experience
- 6 months–2 years of full-time experience in QA/testing roles
- Experience testing B2B SaaS platforms (strongly preferred)
- Familiarity with testing gamified products, learning platforms, or interactive applications
- Experience using bug tracking tools (Jira or similar)
- Excellent attention to detail and a strong user-first mindset
- Clear written communication skills (especially while logging bugs and handling chat support)
- Comfortable working US shift timings in a remote setup
What You’ll Love About Working at Master-O
- Work on a high-impact, gamified product used by enterprise sales teams
- Direct ownership of product quality and user experience
- Remote-first culture with real accountability and trust
- Opportunity to collaborate with global clients and users
- A fast-growing product environment where your voice actually matters

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Review Criteria:
Mandatory:
- Strong UAT / Functional Test Lead Profiles
- Must have minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
- Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
- Must have 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
- Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
- Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
- Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
- Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)
Preferred:
- ISTQB Advanced Test Manager or equivalent is preferred
Ideal Candidate:
- 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
- Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
- Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
- Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
- Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
- Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.
Role Summary
The Junior Manual Tester will support the QA team in testing Android, iOS, and web
applications. This role is suited for someone starting their career in software testing who is
eager to learn test design, execute manual test cases, identify defects, and collaborate with
the development team. Training and guidance will be provided to help the candidate grow
within the QA function.
Key Responsibilities
1. Requirement Understanding
●Review basic business and functional requirements to understand feature
expectations.
●Ask questions and clarify uncertainties with senior testers or product managers.
●Participate in requirement review meetings when needed.
2. Test Planning Support
●Assist in preparing simple test plans under guidance.
●Help identify key areas that require testing.
●Contribute to preparing basic test datasets.
3. Test Case Creation & Documentation
●Write simple, clear, and structured test cases for assigned modules.
Maintain and update test cases in tools such as JIRA or Zephyr Scale.
●Document expected vs. actual results with accuracy.
4. Test Execution
●Execute manual test cases on web browsers and mobile devices
(Android/iOS).
●Perform basic functional, UI, usability, and regression testing.
●Carry out cross-browser and cross-device testing as instructed.
5. Defect Reporting & Management
●Identify and log defects with clear steps to reproduce, screenshots, and observations.
● Track defects using JIRA and coordinate with developers for retesting.
● Verify fixed defects and ensure proper closure.
6. Exploratory Testing
●Conduct exploratory and ad-hoc testing to uncover additional issues beyond scripted scenarios.
●Highlight unusual behaviors and potential edge cases to the QA team.
7. Test Reporting
●Provide daily updates on test progress, issues, and blockers.
●Assist in preparing concise test summary reports at the end of each test cycle.
8. Basic Non-Functional Testing Exposure
●Perform basic checks related to performance, compatibility, and security under guidance.
●Validate application behavior across different browsers, OS versions, and devices.
9. Test Environment & Test Data Support
●Assist in setting up test devices, browsers, and environments.
●Prepare simple test data for positive, negative, and edge case scenarios.
●Inform developers or DevOps teams about any environment-related issues.
10. Collaboration & Continuous Learning
●Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.
●Work closely with senior testers, developers, and product owners.
●Learn and adopt new testing tools, techniques, and QA best practices.
11. Optional (Preferred but Not Mandatory): Automation & API Testing Exposure
●Understand basic automation concepts by collaborating with automation engineers.
● Execute simple automated scripts if required.
● Perform basic API testing using Postman (status code and response validation).
Required Skills
● Bachelor’s degree in Computer Science, Information Technology, or a related field.
● Completion of a Manual Testing Course covering software testing fundamentals
● 1 year of experience in Manual Testing
● Basic understanding of software testing concepts, SDLC, and STLC.
● Familiarity with mobile and web applications.
● Good analytical and problem-solving skills.
● Strong attention to detail and ability to follow instructions.
● Basic knowledge of JIRA or any bug-tracking tool (training can be provided).
● Good Proficiency in English, written and verbal, and teamwork skills.
Preferred Skills (Nice to Have)
● Exposure to Postman or basic API testing.
●Understanding of JSON/XML data formats.
●Familiarity with automation tools such as Selenium or Espresso.
Why Join SurveyHeart
At SurveyHeart, we’re building a platform that empowers creators, educators, and businesses to engage through intelligent surveys and quizzes.
As part of our Testing team, you’ll work in a collaborative environment where Accuracy, speed, and accountability drive everything we do.
You’ll be trusted to take ownership, experiment boldly, and directly impact the growth of one of India’s most loved SaaS platforms.
JD for QA Engineer:
- Must have worked on web based applications like React(Frontend) and Drupal CMS(backend)
- Understand requirements, develop test plan, execute manual test cases, dig deeper into issues, identify root causes and articulate defects clearly.
- Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end user needs in mind.
- Deliver a high quality robust product in a fast paced environment.
- Work closely with the Development, Product Management, Design and Content team for release of the feature/product.
- Recreate production reported issues to determine root cause and verify the fix.
- Stay current with the latest technology, tools and methodologies; share knowledge by clearly articulating results and ideas to peers.
- Self-starter, takes initiative, identifies and completes tasks, should be goal driven.
Required Skills:
- Graduate or Masters in Computer Science Engineering or a related field.
- 4-5 years of experience in QA methodologies, SDLC, STLC
- Strong testing & technical skills with excellent knowledge of designing tests for early defect identification.
- Hands on experience in creation and execution of test cases/test plans.
- Experience of SQL and Database and API Testing.
- Excellent debugging, troubleshooting and analytical skills.
- Understanding of Performance, and Security Testing techniques.
- Knowledge of Unix/Linux environments and hands-on with Unix shell commands.
- Hands on experience with technologies like React, and Drupal CMS
Note: immediate joiners.(Good communication, React and Drupal CMS must have skills)
- Testing and proving that the software meets major architectural requirements
- Developing clear, comprehensive, and well-structured test plans and test cases that align with the business/ functional requirements
- Proving scalability and performance of software and ensuring the quality of the system as a whole.
- Developing and automating tests for software validation and detecting bug issues
- Preparing file defect reports and reporting test progress
- Analyzing test results, detecting issues and tracking root causes
- Documenting technical issues and solutions
- Building automated testing systems for regular checks
- Participating in assessing and adopting new testing tools or methodologies
What you need to have:
- 2-4 years of experience.
- Exposure to and understanding of Webpage HTML structure and browser developer tools
- Previous experience using Cross-Browser test tools such as BrowserStack
- Previous experience working in a Linux environment
- Ability to Analyze Network traffic using tools such as Charles Proxy, Fiddler, or similar tools
- Previous experience testing web API’s
- Ability to query SQL Databases
- Proven experience working within an Iterative/Agile SDLC
- Experience working with CI platforms
- In-depth knowledge and understanding of Software Development Life Cycle processes and the QA lifecycle and methodology
2)Preparing Software Tests
3)Test Items, Including the Modules Used, Scope and Out of Scope.
4)Testing Methodology, Including tools Used, bug Tracking Protocol and testing Levels.
5)Understanding the Testing Process.
- Development and Test Automation experience through Test Driven Development (TDD)
- Establishing and executing Automated testing strategy for mobile apps with Tools like Perfecto Mobile/Appium or Web Driver/Selenium, TestNG and continuous integration tools like Jenkins, Git, Stampede etc.
- Sound knowledge in JAVA is must have
- Experience in Mobile AppDev and Test management tool (JIRA, qTest) and
- Monitoring/Troubleshooting Tools Splunk, DynaTrace, SOAP UI
Education skills and experience
- 2+ of experience in producing test plans and creating test UI scripts/cases
- Good experience of the management of all or part of the Mobile AppDev and UI Test execution phase in projects
- Work in Agile methodology with TDD
- Experience in API and Database Automated Testing
- Hands on experience of iOS (Objective C/Swift) and Android (Kotlin) technologies
- Hands on experience in developing test artifacts and processes. Should have done test reporting with good clarity and no ambiguity
- Experienced working in an onshore/offshore environment with flexible and adaptable working style to work with aggressive project schedules
- Good communication and interpersonal skills
- Good working knowledge of Microsoft Office, Excel, PowerPoint.
Hello Everyone!
On behalf of one of our clients,we are hiring Tester / QA Executive.
Responsibilities
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Design, develop and execute automation scripts using open source tools
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
Skills Requirements
- Proven work experience in software development
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Hands-on experience with automated testing tools
- Solid knowledge of SQL and scripting
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
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