PortOne
https://portone.io/global/enAbout
PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital
PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.
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About PortOne
PortOne builds reliable financial and reconciliation infrastructure for global e-commerce merchants and online marketplaces. We work closely with platforms such as Amazon, Shopee, Shopify, Rakuten, and other cross-border commerce ecosystems to help businesses manage payments, settlements, reporting, and operational workflows at scale.
We’re a fast-growing team that values ownership, execution, and operational clarity.
Role Overview
We are looking for an Operations Executive to support day-to-day e-commerce and marketplace client operations and account management. This role is ideal for professionals with hands-on experience in operational roles, especially those who have worked with marketplace data, merchant reports, or e-commerce workflows.
You’ll work closely with product, tech, finance, and client teams to ensure smooth operational execution for merchants operating across multiple marketplaces.
Key Responsibilities
- Support merchant onboarding and ongoing operational workflows across e-commerce marketplaces
- Track, manage, and validate marketplace data, reports, and operational processes
- Coordinate with internal teams to resolve data discrepancies, reconciliation issues, and operational gaps
- Monitor dashboards, settlement reports, and operational metrics from marketplaces
- Follow up on pending tasks, exceptions, and client requests in a timely manner
- Maintain accurate documentation related to merchants, marketplaces, and operational processes
Must-Have Skills & Experience
- Minimum 1 year of experience in operations, preferably in e-commerce, marketplaces, fintech, or payment-related roles
- Experience handling marketplace or merchant data (orders, settlements, reports, payouts, etc.)
- Strong written and verbal communication skills
- High attention to detail and process discipline
- Comfort working with spreadsheets (Excel / Google Sheets) for tracking and analysis
- Ability to manage multiple tasks independently and ensure consistent follow-ups
Good-to-Have Skills
- Prior experience working with Amazon, Shopee, Shopify, Lazada, Rakuten, or similar marketplaces
- Exposure to payments, settlements, reconciliation, or financial operations
- Basic understanding of data validation, reporting, or operational analytics
- Familiarity with tools like Slack, Notion, Jira, or similar ops/project tools
Who Should Apply
- Professionals with 1–2 years of operations experience, especially in e-commerce or marketplace environments
- Candidates looking to build long-term careers in operations, account management, fintech, or marketplace ecosystems
- Self-driven individuals comfortable working in a remote-first startup environment
- People who enjoy structured operational work with real ownership and accountability
What You’ll Get
- Remote-first work culture
- Direct exposure to global merchants and major e-commerce marketplaces
- Fast learning curve in marketplace operations and fintech infrastructure
- Opportunity to work closely with senior leadership and product teams
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