SurveyHeart LLP

Senior Manual Tester / Testing Team Lead 

Location: Office, Hyderabad 

Employment Type: Full-time 

Role Summary 

We are seeking a highly skilled Senior Manual Tester to join our Quality Assurance team. The ideal candidate has deep expertise in testing web, Android, and iOS applications and will take ownership of delivering reliable, user-friendly, and high-quality products. This role demands strong analytical skills, a keen eye for detail, and the ability to lead and mentor other testers while collaborating closely with Product, Development, and Design teams. 

Key Responsibilities 

1. Requirement Analysis 

● Analyze business and functional requirements to define test scope. 

● Identify gaps/ambiguities and provide feedback to Product Managers. ● Participate in requirement and design reviews to ensure test coverage. 

2. Test Strategy & Planning 

● Develop comprehensive test plans covering functional, UI/UX, usability, and security testing. 

● Align testing timelines with project goals and release cycles. 

● Ensure QA processes follow industry best practices.

3. Test Case Design & Management 

● Create, maintain, and execute detailed test cases using JIRA and Zephyr Scale. ● Document expected vs. actual results to ensure traceability. 

● Continuously update test cases as features evolve. 

4. Test Execution & Validation 

● Execute manual tests across platforms (Web, iOS, Android). 

● Perform regression, compatibility, and cross-browser/device testing. ● Validate responsiveness, behavior, and usability of applications. 

5. Defect Tracking & Quality Management 

● Log, prioritize, and track bugs with clear steps(STRs), screenshots, and logs. ● Collaborate with developers to resolve issues effectively. 

● Verify fixes through systematic retesting. 

6. Exploratory & Ad-Hoc Testing 

● Conduct exploratory testing to uncover edge cases and unexpected behaviors. ● Perform ad-hoc/monkey testing to simulate real-world scenarios. 

7. Test Reporting & Documentation 

● Generate test summary reports, traceability matrices, and defect metrics. ● Provide transparent status updates to stakeholders. 

● Maintain comprehensive documentation of all QA activities.

8. Non-Functional Testing (Basic) 

● Conduct basic load, stress, and performance tests. 

● Validate security, scalability, and compatibility across environments. 

9. Environment & Data Management 

● Manage QA, staging, and pre-production environments. 

● Prepare test data for positive, negative, and edge-case scenarios. 

10. Collaboration & Agile Practices 

● Actively participate in DSMs and DSUs, sprint planning. 

● Partner with Product Managers, Developers, and Designers to drive quality. ● Suggest process improvements and advocate for QA best practices. 

11. Leadership & Mentorship 

● Lead and manage a team of manual testers, delegating tasks effectively. ● Coach and mentor junior QA members, fostering skill development and accountability. 

12. Preferred (Good-to-Have) 

● Basic knowledge of automation tools (Selenium, Espresso). 

● API testing experience using Postman (response validation, performance checks). 

Qualifications & Skills 

● 4–6+ years of manual testing experience in SaaS/web/mobile applications. ● Strong team leadership and people management skills.

● Expertise in functional, regression, exploratory, and mobile testing. ● Proficiency in QA tools (JIRA and Zephyr Scale). 

● Hands-on experience in cross-browser/device testing (Chrome, Firefox, Safari, iOS, Android). 

● Familiarity with Agile methodologies (Scrum/Kanban). 

● Strong analytical and problem-solving skills. 

● Excellent written and verbal communication in English (Telugu/Hindi a plus). ● Proactive mindset with attention to detail and a passion for product quality.

Filling up this form is mandatory for interview calls:

https://surveyheart.com/form/682ea45ef2248a26ab1aef7a

Job Summary:

 We are seeking a motivated and enthusiastic Junior SaaS Sales Representative to join our sales team. This entry-level position is ideal for individuals eager to start their career in software sales and contribute to SurveyHeart's growth. The successful candidate will engage with potential customers, understand their needs, and demonstrate how our solutions can benefit their operations.

Key Responsibilities:

Market Outreach:

• Identify and research potential clients through various channels, including online research, social media, and industry events.
• Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions.
• Participate in relevant events to generate leads and convert them into clients.

Customer Engagement:

• Connect with existing users to understand their needs, requirements, and pain points.
• Conduct product demos to showcase features and benefits to potential clients.
• Develop and maintain strong relationships with prospects to provide tailored solutions.
• Collaborate with the sales manager to develop proposals and presentations for clients.

Customer Success:

• Actively engage with customers to understand their business goals and help them achieve desired outcomes using SurveyHeart products.
• Assist customers in maximizing the utilization of the SurveyHeart products.

Happy Customers:

• Maintain regular communication with clients to monitor satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
• Gather client feedback and collaborate with internal teams to drive continuous improvement of our products and services.
• Strive to achieve sustained and higher Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.

Additional Responsibilities:

• Stay updated on industry trends and competitor offerings to effectively position our products.
• Maintain accurate records of all sales activities and client interactions in the CRM system.
• All other tasks that improve customer satisfaction and revenue 

Qualifications:

• Master's degree in Business, Sales, Marketing, or a related field.
• Excellent verbal and written communication skills in English and Hindi. Telugu will be added advantage.
• Basic understanding of software applications with the ability to learn new technologies quickly.
• Strong ability to build relationships and engage with clients effectively.
• Self-driven with a proactive approach to achieving individual and team goals.
• Prior experience in SaaS sales is mandatory.

Other Details:

• Shift: 9.30 am - 6.30 pm (My change in the future)
• Working days: 6 days a week during probation and 5 days a week for confirmed employees.
• Salary: 3.00 LPA to 3.60 LPA
• Experience: Min 1 year in SAAS sales
• Location: Hyderabad, Hi-Tech City
• Education: MBA in Sales & Marketing or Equivalent
• Languages: English & Hindi - advanced spoken and written. Telugu will be added advantage.