Quality Analyst

Location: Hyderabad (Hybrid)

At KnackLabs, the AI innovation arm of CAW Studios, we help enterprises transform their businesses through AI Agents, Voice AI, Enterprise Automation, and AI-native products.

Our team builds production-grade AI systems that solve real-world business problems using Large Language Models (LLMs), Agentic AI, and modern engineering practices.

If you're passionate about quality and excited to work on the next generation of AI-powered applications, we'd love to hear from you.

Key Responsibilities

● Understand business requirements and create effective test scenarios and test cases.

● Perform Functional, Regression, Integration, Smoke, Sanity, Exploratory, and UI testing.

● Execute end-to-end testing for web applications, APIs, and AI-powered features.

● Validate AI-based applications such as chatbots and LLM-powered workflows for expected behavior, accuracy, and usability.

● Perform API testing using Postman or Swagger.

● Identify, report, track, and verify defects using Jira or similar tools.

● Validate application data using basic SQL queries.

● Collaborate with developers, product managers, and AI engineers in Agile teams.

● Maintain test cases, test execution reports, and QA documentation.

● Participate in sprint planning, release validation, and QA reviews. Required Technical Skills

● Good understanding of SDLC, STLC, and software testing fundamentals.

● Knowledge of Functional, Regression, Integration, Smoke, Sanity, and Exploratory Testing.

● Hands-on experience with Postman for API testing.

● Familiarity with Jira or similar bug tracking tools.

● Basic knowledge of SQL, REST APIs, JSON, and HTTP methods.

● Understanding of Agile/Scrum methodologies.

● Exposure to Selenium, Cypress, or Playwright is an added advantage.

Basic AI Knowledge (Preferred)

● Basic understanding of Artificial Intelligence, Machine Learning, and Large Language Models (LLMs).

● Familiarity with AI tools such as ChatGPT, Gemini, Claude, or similar. ● Basic understanding of prompt-based applications and AI chatbots.

● Awareness of testing AI-generated responses for accuracy, consistency, and edge cases.

● Curiosity to learn and work on AI and Agentic AI applications. Qualifications & Skills

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● 0–2 years of experience in Manual Testing (internships, academic projects, or full-time experience).

● Strong analytical and problem-solving skills.

● Excellent attention to detail and documentation.

● Good verbal and written communication skills.

● Self-driven, collaborative, and eager to learn emerging technologies.

Good to Have Manual Testing

• API Testing • Postman • Jira • SQL • REST APIs • JSON • Agile • Selenium/Cypress (Basic) • AI & LLM Basics • ChatGPT/Gemini • Prompt Validation

Teknobuilt is an innovative construction technology company accelerating Digital and AI platform to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, UK and S. Korea and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt's vision is helping the world build better- safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System - PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working, AI based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation and we are experiencing a period of significant growth for our solutions.

Job Responsibilities

As a Quality Analyst Engineer, you will be expected to:

· Thoroughly analyze project requirements, design specifications, and user stories to understand the scope and objectives.

· Arrange, set up, and configure necessary test environments for effective test case execution.

· Participate in and conduct review meetings to discuss test plans, test cases, and defect statuses.

Execute manual test cases with precision, analyze results, and identify deviations from expected behavior.

· Accurately track, log, prioritize, and manage defects through their lifecycle, ensuring clear communication with developers until resolution.

· Maintain continuous and clear communication with the Test Manager and development team regarding testing progress, roadblocks, and critical findings.

· Develop, maintain, and manage comprehensive test documentation, including:

o Detailed Test Plans

o Well-structured Test Cases for various testing processes

o Concise Summary Reports on test execution and defect status

o Thorough Test Data preparation for test cases

o "Lessons Learned" documents based on testing inputs from previous projects

o "Suggestion Documents" aimed at improving overall software quality

o Clearly defined Test Scenarios

· Clearly report identified bugs to developers with precise steps to reproduce, expected results, and actual results, facilitating efficient defect resolution

Mandatory Experience Requirement

• Total experience: More than 7 years in Software Testing / Quality Assurance
• Minimum 2 years of hands-on experience in Automation Testing
• Experience in:
• Mobile Application Testing (Android/iOS)
• Web Application Automation
• Automation frameworks and scripting tools
• Strong understanding of QA processes and defect lifecycle management

Key Responsibilities

• Analyze project requirements, user stories, and technical specifications.
• Prepare test plans, test cases, and test scenarios.
• Execute manual and automated test cases for web and mobile applications.
• Set up and manage test environments.
• Identify, log, prioritize, and track defects through resolution.
• Coordinate closely with developers and the Test Manager on issue resolution.
• Maintain test documentation including reports, test data, and quality improvement suggestions.
• Provide insights to improve overall product quality and performance.

• 0-2 years of experience or training received as a Software Tester for web and mobile applications or similar roles.
• Strong knowledge of Test case preparation and Covering Test Scenarios.
• Excellent written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical and analytical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies
• Experience with Restful API services
• Strong Knowledge in using the JIRA tool.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

About the Role

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

Responsibilities

Excellent command of Manual Testing and Automation Testing (Any tool).

Good knowledge of UI automation using Selenium or equivalent

Good knowledge in writing advanced SQL queries and data validation techniques Solid knowledge of SDLC and STLC concepts, Functional Testing

Fundamentals Good Experience of working in an Agile environment

and Expected skillset (Good to have)

Experience working with defect management tools like JIRA Well versed with all types of testing artifacts.

Job Description:

We are looking for Quality Analysts responsible for ensuring the quality of our products. Your primary responsibility will be to understand the product scope, prepare test cases, and execute test cases and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated user experience and product quality is essential.

 Skills Required:

• Should possess excellent knowledge about software testing
• If candidate has done any testing certification or any relevant experience, will be preferred
• Analyzing the requirements from clients
• Should have very good written and verbal communication skills
• Arranging Test Environment to execute the test cases
• Hands on experience to write test plans and test cases.
• Defect Tracking
• Should have keen eye for detail and can create clear, concise detail-oriented test plans/cases

If you are looking forward for this opportunity, kindly apply with us with below asked details:

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