Card Business Analyst

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Title: Senior Java Developer – Multi-SaaS / Microservices / Pub-Sub

About the Role

We are seeking a highly skilled Senior Java Developer with strong leadership abilities to join our team. The ideal candidate will have deep expertise in Java, micro services architecture, multi-tenant SaaS systems, pub/sub messaging, and cloud-based deployments on AWS EKS. This role requires not only technical mastery but also the ability to mentor teams, influence architecture decisions, and ensure best practices through Test-Driven Development (TDD).

Key Responsibilities

• Lead design and development of Java-based multi-tenant SaaS applications using microservices architecture.
• Implement pub/sub messaging systems for event-driven communication.
• Deploy, monitor, and optimize services on AWS EKS.
• Ensure system reliability, scalability, and security using AWS CloudWatch and other observability tools.
• Apply TDD principles to drive high-quality, maintainable code.
• Collaborate with product managers, architects, and other developers to translate requirements into technical solutions.
• Lead code reviews, mentor junior engineers, and promote engineering best practices.
• Take ownership of end-to-end delivery, from architecture design to production rollout.

Required Skills & Qualifications

• Proficiency in Java with 6+ years of professional development experience.
• Strong background in microservices architecture and multi-tenant SaaS systems.
• Expertise in pub/sub messaging patterns (e.g., Kafka, RabbitMQ, or AWS SNS/SQS).
• Hands-on experience with AWS EKS and container orchestration (Kubernetes).
• Strong understanding of monitoring and logging using AWS CloudWatch or similar tools.
• Proven experience applying Test-Driven Development (TDD) in real-world projects.
• Demonstrated leadership skills – mentoring, decision-making, and driving engineering excellence.
• Solid understanding of software engineering best practices, CI/CD, and version control (Git).

Key Responsibilities:

Responsible for ensuring the quality of Salesforce platform, through the creating of test plans, test cases, scenarios, scripts, and procedures for new features, bugs, and enhancements. Ensure the successful deployment of projects by defining and implementing end-to-end product test strategies.

Analyzes functional and technical requirements and translate them into manual test scenarios.

Communicate with AQA Engineers to make our e2e-scenarios automated

Participate in scrum team activities and be the voice of quality in your team

Collaborate with other teams, product office, support team and release managers.

Required Skills:

2+ years as a QA Engineer/Tester (Relevant experience including salesforce)

Knowledge of the Agile SDLC utilizing JIRA

Experience creating/updating and maintaining manual test cases, test plans, and test suites

Experience with test case management tools as well as maintaining test cases outside of tools

Familiar with bug tracking tools and creating bug reports

Experience troubleshooting and reproducing issues and defects

Experience testing web service APIs and using API testing tools such as Postman

Will be great to see:

Experience with Salesforce Sales Cloud or SF certification

Experience with SQL and query writing

Comfortable with automated testing tools (Selenium)

Experience with Java

Knowledge of Apex Jav

Job description

Develops MDM data model and architecture

Configure MDM tools to perform MDM design as required

3+ years of experience in Pimcore

5+ years of experience in PHP/MySQL

3+ years of experience in MVC (Model-View-Controller) framework

4+ years of experience in Symfony 4.x.

Experience in front-end technologies like HTML, CSS, and Ajax.

Strong experience in design, implementation, and optimization of RDBMS databases,

especially MySQL/ MariaDB.

In-depth knowledge of MySQL Database.

Data analysis, data standardization, and data cleanup

Command over Object-Oriented PHP programming

Experience with RESTful services

Experience with DevOps (CICD, etc.).

Experience with Git.

• Able to identify prospects
• Able to pitch products and services
• Driven by targets and motivated to do sales
• Outbound calling on data collected through lead generation activities / secondary data sources
• Daily follow-ups on older leads and work on new leads
• Good networking skills
• Able to make 120-150 calls a day

• Or English + 2 regional language

Job description

The ideal candidate possesses a passion for writing and an innovative ability to create successful marketing campaigns and aid in creating company growth.

As a Creative Writer, you will be responsible for creating both long and short-form content. Your content needs to be clear and concise for advertisements and websites while maintaining brand consistency. We are looking for someone who has a keen eye for detail and can thrive under pressure. As our content presence is significant for the business to succeed, your position will play a massive role in driving our business' growth and success.

Skills: Content Development, Content Writing, Basic SEO

Writing Industry: Technology, Software Products

Qualification: Any Graduate

Requirements:-

• Impeccable Communication Skills.
• Good command of the English language.
• Exceptional verbal, and written communication skills.
• Good eye for details.
• Experience in developing content for websites.
• Experience in developing content for content marketing activities.
• Strong writing skills, understanding of content.

Roles & Responsibilities:-

• Must be able to deliver content on time
• Coordinate with teams and get the assigned task done
• Should be able to handle tasks independently.

Requirements and Qualifications

• Bachelor’s degree in Computer Science Engineering or in a related field
• 4+ years of experience
• Excellent analytical and problem-solving skills
• Strong knowledge of Linux systems and internals
• Programming experience in Python/Shell scripting
• Strong AWS skills with knowledge of EC2, VPC, S3, RDS, Cloudfront, Route53, etc
• Experience in containerization (Docker) and container orchestration (Kubernetes)
• Experience in DevOps & CI/CD tools such as Git, Jenkins, Terraform, Helm
• Experience with SQL & NoSQL databases such as MySql, MongoDB, and ElasticSearch
• Debugging and troubleshooting skills using tools such as strace, tcpdump, etc
• Good understanding of networking protocol and security concerns (VPN, VPC, IG, NAT, AZ, Subnet)
• Experience with monitoring and data analysis tools such as Prometheus, EFK, etc
• Good communication & collaboration skills and attention to details
• Participation in rotating on-call duties

• Managing and designing the reporting environment, including data sources, security, and metadata.
• Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
• Establish KPIs to measure the effectiveness of business decisions.
• Work with management to prioritize business and information needs.
• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.
• Responsible for developing and executing tools to monitor and report on data quality.
• Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions
• Provide support to Tech teams in managing security mechanisms and data access governance
• Provides technical support and mentoring and training to less senior analysts.
• Derive insights through A/B tests, funnel analysis, and user segmentation

Key Criteria:

• 3+ years in a data analyst position, preferably working as a Data Analyst in a fast-paced and dynamic business setting.
• Strong SQL-based querying languages (MYSQL, PostgreSQL) and Excel skills with the ability to learn other analytic tools.
• Understanding of Scripting experience in (Python, Perl, JavaScript, Shell);
• Skilled in statistical and econometric modeling, performing quantitative analysis, and technological data mining and analysis techniques.
• This role requires a mixture of data schema knowledge and technical writing activities paired with hands-on and collaborative work with Systems Analysts. Technical exposure through requirements, QA, or development software lifecycles are also a plus
• Demonstrated analytical skills. Ability to work with large amounts of data: facts, figures, and number crunching. Ability to see through the data and analyze it to find conclusions.
• Excellent attention to detail. Data needs to be precise. Conclusions drawn from data analysis will drive critical client decisions
  Domain knowledge in the Internet of Things is a plus
• Managing a junior team of analysts. It is crucial that they have exceptional writing and verbal communication skills to perform their job duties and manage others.

• B.E/ B.Tech./ M. E/ M. Tech from any recognized university in India.
• Minimum 60% in Graduation or Post-Graduation
• SQL knowledge and hands-on experience is a must.
• Great interpersonal and communication skill

What you need to have: