Business Development Intern

ABOUT THE JOB:

Job Title: Customer Success Executive

Location: Bangalore, Chennai

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.

COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.  

WEBSITE: https://www.greatify.ai/

JOB DESCRIPTION:

As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

KEY RESPONSIBILITIES:

● Guide new clients through the initial setup and product adoption process.

● Support clients specifically in onboarding and adoption of ERP modules within our platform.

● Ensure a smooth transition from the sales team to customer success.

● Conduct onboarding sessions or training workshops.

● Serve as the primary point of contact for assigned customers.

● Build strong relationships to foster loyalty and long-term engagement.

● Educate customers on features, best practices, and new updates.

● Act as a bridge between product development and the customer.

● Monitor customer usage metrics to identify risks or opportunities.

● Proactively reach out if usage drops or engagement declines.

● Troubleshoot issues or escalate them to technical support.

● Gather feedback and insights from customers and relay them to internal teams.

● Influence product roadmap and service improvements.

● Advocate for the customer internally.

KEY SKILLS:

● Excellent communication & interpersonal skills

● Strong problem-solving and critical thinking

● Empathy and customer-centric mindset

● Project management and organizational abilities

● Preferred Language: English, Kannada & Hindi

● Familiarity with CRM tools

● Candidates with prior experience managing ERP workflows (student information systems, LMS, or institutional CRMs) will be prioritized.

● Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.

About Us: As India's fastest-growing D2C brand, we are at the forefront of innovation and transformation in the market. We’re a well-funded, rapidly growing (we have recently launched our 100th store), omnichannel D2C brand with a passionate and innovative team.

Job Summary: We are seeking a Data Engineer to help us design, build and maintain our BigQuery data warehouse by performing ETL operations and creating unified data models. You will work across various data sources to create a cohesive data infrastructure that supports our omnichannel D2C strategy.

Why Join Us: Experience the exciting world of India's billion-dollar D2C market. As a well-funded, rapidly growing omnichannel D2C brand, we are committed to changing the way India sleeps and sits. You'll have the opportunity to work with a passionate and innovative team and make a real impact on our success.

Key Responsibilities:

ETL Operations: Design, implement, and manage ETL processes to extract, transform, and load data from various sources into BigQuery.

Data Warehousing: Build and maintain a robust data warehouse in BigQuery, ensuring data integrity, security, and performance.

Data Modeling: Create and manage flat, unified data models using SQL and DBT to support business analytics and reporting needs.

Performance Optimization: Optimize ETL processes and data models to ensure timely data delivery for reporting and analytics.

Collaboration: Work closely with data analysts, product managers, and other stakeholders to understand data requirements and deliver actionable.

Documentation: Maintain comprehensive documentation of data workflows, ETL processes, and data models for reference and onboarding

Troubleshoot: Monitor and troubleshoot data pipeline issues, ensuring timely resolution to minimize disruption to business operations.

Skills and Qualifications:

1. Proficiency in SQL and experience with BigQuery
2. Minimum 2 years of experience in data engineering or a similar role
3. Experience with data pipeline and ETL tools (e.g., Apache Airflow, Talend, AWS Glue)
4. Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) and their data services
5. Experience with data warehousing solutions (e.g., Amazon Redshift, Google BigQuery, Snowflake)
6. Knowledge of data modeling, data architecture, and data governance best practices.
7. Excellent problem-solving skills and attention to detail
8. Knowledge of DBT (Data Build Tool) for data transformation
9. Self-motivated, proactive, and highly accountable
10. Excellent communication skills to effectively convey technical concepts and solutions

Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.  

Key Responsibilities:

- Drive franchise sales and onboard new franchise partners across India.  

- Present the franchise model and conduct multiple meetings to close deals.  

- Handle end-to-end legal documentation and ensure timely agreement signings.  

- Manage complete setup of franchise stores, ensuring seamless execution.  

- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.  

- Collaborate with the marketing team to align franchise sales efforts with promotional activities.  

- Provide regular progress reports to the Chief Executive Officer.  

- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.  

Qualifications & Skills:

- Proven experience in franchise sales or a similar role.  

- Strong understanding of franchise models, ROI, and break-even analysis.  

- Excellent communication, negotiation, and relationship-building skills.  

- Proficiency in handling legal documentation and agreements.  

- Ability to work under pressure and achieve sales targets.  

- Willingness to travel extensively.  

- Strong organizational and project management abilities.  

Sales Executive – IT SaaS Sales

Location: Remote

Experience: Minimum 1 year in IT SaaS Sales

Employment Type: Full-Time

About the Role

We are seeking a highly motivated and results-driven Sales Executive with a proven track record in IT SaaS sales. As a remote team member, you will play a pivotal role in driving revenue growth by identifying opportunities, engaging with potential clients, and delivering value through our SaaS solutions.

Key Responsibilities

• Lead Generation & Outreach:
• Identify, research, and qualify leads through various online channels, including LinkedIn, email, and other platforms.
• Build a robust sales pipeline to ensure consistent deal flow.
• Sales Process Execution:
• Conduct virtual product demos and presentations to illustrate the value of our SaaS offerings.
• Customize solutions based on client requirements and effectively communicate product benefits.
• Close deals efficiently while meeting or exceeding monthly and quarterly targets.
• Client Relationship Management:
• Build and maintain long-term relationships with prospective and existing clients.
• Provide exceptional post-sales support to ensure client satisfaction and retention.
• Market Research & Feedback:
• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Share market insights and client feedback with the product and marketing teams to drive innovation.

Required Skills & Qualifications

• Minimum 1 year of experience in IT SaaS sales or a similar role.
• Proven ability to meet and exceed sales targets in a remote work environment.
• Strong communication, negotiation, and presentation skills.
• Self-motivated, disciplined, and capable of managing time effectively in a remote setup.
• Proficient in using CRM tools (e.g., Salesforce, HubSpot) and virtual collaboration platforms.
• Tech-savvy with the ability to quickly grasp new software and tools.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Flexibility to work remotely from anywhere.
• Opportunities for professional growth and development.
• A supportive and inclusive workplace culture with a focus on innovation.

Responsibilities

• Research industry-related topics (combining online sources, interviews, and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements and skills

• Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
• Finance Domain preferred.
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Bachelor or Master in Marketing, English, Journalism or related field

• 3+ Years of experience in developing iOS applications
• Experience in defining system architectures and exploring technical feasibility tradeoffs.
• Should have experience with Swift, Autolayout, MVVM / MVP Design pattern.
• Should have experience with common iOS libraries like RxSwift, Alarmofire etc
• Debugging skills, including identifying memory leaks, performance bottlenecks.
• Good command over Data Structures and Algorithms.
• Understanding of design for scalability, performance and reliability
• Experience working in an Agile environment and project management tool like Jira
• Good to have experience in working with Google Maps and have published one or more app on app store.
• Good to have experience in CI/CD, Core Data, Swift UI, App Clips, Integrating with Payment Gateways

• Answer Inbound/Outbound Calls Professionally, Explain Products And Services To Customers
• Identify Customer's Needs And Wants And Convince Them To Buy The Product/Service
• Gain Comprehensive Product Knowledge To Enhance Performance
• International Voice Process/International BPO
• U.K. Shift Timings - 01:30 PM - 11:30 PM
• Fluent Communication Skills Mandatory
• Location - N.I.B.M. Kondhwa, Pune M.H.

Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.

• Natural creativity:

The best designers are creative visionaries, people who are capable of stepping back, seeing the big picture, and coming up with new ways of approaching challenges and making positive changes to how the company is managed and marketed.

• Not a CAVEr: 

You are a person that people like to be around. You are not a CAVE (Constantly Against Virtually Everything) personality.

• Say no to HiPPO: 

At Searce, we want people who value everyone’s opinions & perspectives. We don’t want them to get overpowered by HiPPO (Highest Paid Person’s Opinion)

1. Have a point of view and can distinguish between "good" and "great" work.
2. Strong hands-on skills which should range from designing using Photoshop to coding UI mockups. 
3. Hands-on knowledge of front-end technologies: Html 5, CSS, JavaScript.
4. Hands-on knowledge on Photoshop / Illustrator / Dreamweaver / Fireworks / Flash. 
5. A design portfolio demonstrating the breadth and proven experience in product and services marketing communication, workflow and interaction design, visual design work, and a thorough understanding of a good design process is required.
6. Have the ability to work on digital marketing strategies, define workflows, write concepts and content to generate interest in Searce’s products, brands, and services.
7. Have the ability to think strategically, act tactically, and solve problems quickly.
8. Successfully overcome engineering challenges and understand the need for testing and iteration of new user experiences.
9. Have a track record in creating highly functional, user-focused, complete, and desirable experiences and designs.
10. Be able to lead teams through the design process and partner effectively within cross-functional teams.
11. Be innovative, enthusiastic, flexible, and creative.
12. Demonstrate excellent project management and scheduling skills.

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s degree in Design (B.Des.).

1. A lead of visual design who envisions and creates the next generation of user interfaces for customer service.
2. A design pioneer, who will invent user interfaces that combine speech, touch, and other modalities to drive intuitive interactions on smartphones, tablets, and other connected consumer devices.
3. The ability to combine strategy with design thinking to deliver an experience like our audience never had before.
4. Bring passion and dedication to his/her job and become a storyteller through exceptional and engaging designs. 

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  
  

Requirements

• Bachelor’s degree in Marketing or relevant field.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Solid understanding of HTML, CSS, and JavaScript is required.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.