WIN-WIN Manager

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

About the role:

Unico Connect is an Al-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies. We are hiring a Senior Al Engineer for a dedicated client engagement focused on building an Al-powered application builder platform - a product where users describe software in plain English and the system generates, previews, and iteratively refines working code. The mandatory requirement for this role is hands-on production experience shipping LLMpowered systems with agent architectures, with experience in code generation or developer tooling contexts a strong advantage. The role is product-focused and deeply hands-on. You will own everything between the user's prompt and correct code landing in the project: the agentic loop, code generation pipeline, context management, evaluation suite, and model cost strategy. You will work alongside the Senior MLOps Engineer who operationalises the infrastructure around your system, and collaborate closely with backend, frontend, and DevOps engineers.

Responsibilities:

Agent architecture: Design and own the agentic loop for the platform - request interpretation, planning, tool-calling sequence (read file, edit file, run build, search code, install package), and stop conditions. Make and revisit architectural decisions on singleagent vs. multi-agent designs, including planner/executor splits and dedicated buildrepair sub-agents.

Code generation pipeline: Own the end-to-end generation flow: task classification, context gathering, planning, targeted edits, verification, and commit. Implement diff/search-replace-based file editing with fuzzy matching and fallback strategies. Enforce scope discipline so the agent makes minimal diffs and does not modify code it was not asked to touch.

Self-repair loop: Build and tune the automated repair loop that pipes compiler, lint, build, and runtime errors back to the model with retry budgets and model escalation. This loop is the primary quality lever - the difference between 60-70% and 90%+ build success rates.

Context management: Build file-relevance retrieval so the agent sees the right files, not the whole codebase: dependency graphs, AST/tree-sitter-based chunking, embeddings, recency signals, and hybrid retrieval. Implement conversation summarisation and memory for long sessions, and address long-project degradation through codebase summaries and periodic consistency passes. Own token budgeting and prompt caching strategy.

Prompt engineering as a discipline: Own the system prompt and per-task prompt variants (new feature, bug fix, styling change). Maintain few-shot examples and enforce coding conventions, stack rules, and prohibited behaviours such as no hardcoded secrets and no whole-file rewrites. Version prompts like code with changelogs and rollback capability.

Evaluation and quality measurement: Design and own the evaluation suite: representative test prompts run on every prompt and model change, scored on build success rate, instruction adherence, and output quality including LLM-as-judge and visual/screenshot checks where relevant. Define regression gates that block qualitydegrading changes from shipping. Treat evals the way engineers treat automated testing: versioned, automated, and tracked over time. This responsibility is nonnegotiable at this level. 

Model strategy and cost: Design model routing - cheap and fast models for classification and small edits, frontier models for complex generation. Drive cost optimisation through prompt caching, diff-based edits over full-file rewrites, and tighter context selection. Track cost per agent run and tokens per task; evaluate new model releases against the eval suite and lead migrations when results justify it.

Safety and reliability of agent behaviour: Defend against prompt injection from user content and fetched web content. Ensure secrets never appear in generated client code. Define what the agent's tools may and may not do in collaboration with the platform team. Contribute to output moderation and abuse-pattern awareness.

Mentorship and engineering standards: Run code reviews, define engineering conventions for Al work, and raise the engineering bar across the Al team. Work closely with the Senior MLOps Engineer on handoff of eval design, prompt configurations, and model routing logic.

Requirements:

Hands-on production ownership of LLM-powered systems with agent architectures (mandatory). Must have personally shipped and operated at least one complex production Al system - agentic, multi-step, or code generation - with end-to-end ownership of architecture, evaluation, and cost. POCs, internal demos, and tutorialgrade work do not qualify.

5+ years of professional software or Al engineering experience, with at least 3 years focused on LLM applications, Al engineering, or production Al systems. Candidates with strong backend backgrounds and a clear, substantive pivot into LLM systems qualify.

Strong Python proficiency and service development. Production-grade Python with FastAPI or equivalent: type hints, async patterns, streaming responses, testing, and packaging. Not notebook-only. 

Depth across LLM APIs and agent systems. Production experience with at least two of OpenAl, Anthropic Claude, Google Gemini, or open-weight models (vLLM, Ollama, Together). Production experience with at least one agent framework (LangGraph, CrewAI, AutoGen, Llamalndex Agents) or hand-rolled equivalent. Hands-on with tool calling, structured outputs, and multi-step reasoning.

Demonstrated, systematic evaluation practice - non-negotiable. Must have built evaluation harnesses that gate production releases, not ad-hoc testing. Hands-on with at least one of LangSmith, Langfuse, Promptfoo, Ragas, or DeepEval. Candidates with no systematic answer to evaluation should not be considered at senior level regardless of other strengths.

Cost discipline for production Al. Track record of measurable cost optimisation on production Al features. Able to speak in specifics: cost per request, savings achieved through caching or model routing, context reduction decisions.

AWS working knowledge. Hands-on with EC2, S3, IAM, and Docker. Comfort with CI/CD workflows and deploying Al services.

Awareness of LLM security failure modes. Familiar with prompt injection patterns, understands that system prompt rules alone are insufficient, and has experience with output validation and content safety in production.

Nice to have: experience with AST/tree-sitter tooling, diff-based editing systems, or compiler-adjacent work; MCP server authoring; open-source Al contributions; published technical writing on LLM systems; multi-modal model experience; fine-tuning exposure (LORA, QLORA, PEFT).

Job Title: HR Generalist

Location: Kolkata

Experience: Minimum 1 year

Employment Type: Full-time

Job Summary:

We are looking for a dynamic HR Generalist to join our team. The ideal candidate will have experience in IT and Non-IT recruitment, along with handling general HR operations. This role requires strong communication skills, the ability to multitask, and a keen eye for talent acquisition.

Key Responsibilities:

Recruitment & Talent Acquisition

• End-to-end recruitment for IT and Non-IT roles.
• Sourcing candidates through job portals, social media, and employee referrals.
• Screening resumes, conducting interviews, and coordinating with hiring managers.
• Managing offer rollouts and onboarding new hires.

HR Operations

• Handling employee records, attendance, and leave management.
• Managing payroll inputs and coordinating with the finance team.
• Addressing employee queries related to HR policies and benefits.
• Ensuring compliance with labor laws and company policies.

Employee Engagement & Relations

• Organizing engagement activities and HR initiatives.
• Handling grievances and conflict resolution.
• Assisting in performance management and training programs.

Requirements:

• Bachelor's degree in HR, Business Administration, or a related field.
• Minimum 1 year of experience in IT and Non-IT recruitment & HR operations.
• Strong knowledge of HRMS tools and recruitment platforms.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

6 Days Working (Mon - Sat)

Timing: 11am - 7pm

About the Company

STAC Fine Jewellery is a young start up that launched in April 2018 with the vision of creating fine jewellery in 18kt gold that can be worn everyday. You can read more about us at www.stacfinejewellery.com. We are looking for someone with a creative mind and experience in the space of graphic design and content creation. This candidate will have experience in working with numerous different design platforms such as digital and print forms. 

Requirements 

• Proficiency in Adobe CC Suite - Canva, Photoshop and Illustrator 
• Video editing skills is a bonus 
• Practical understanding and experience in printing collaterals
• Bachelor’s degree, or equivalent experience in the graphic design field
• A work portfolio of graphic design experience so far
• Good communication skills and the ability to work methodically and meet deadlines
• Written and oral English proficiency
• Interest in the fashion and lifestyle industry
• Up to date and informed on the latest social media trends
• Highly motivated and a self-starter 
• Strong work ethic, initiative, positive attitude and high-energy
• Candidate should be based in Mumbai

Responsibilities

• Collaborate with the team to understand their vision for various projects
• Day-to-Day content development for all marketing initiatives: Stories, Posts, emails, paid ads, website content, blogs, Whatsapp communication
• Translate marketing briefs into meaningful and impactful content
• Work with the marketing team to produce the final design.
• Understand the brand design language and use the appropriate colors and layouts.
• Design packaging collaterals 
• Develop reels and gifs 
• Conceptualize and Design marketing collateral for campaigns and events 
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

Start date: as soon as possible

Location: Tardeo, Mumbai

Experience: 0-6 months

Other perks: Certificate, letter of recommendation, flexible work hours, opportunity to interact with top fashion stylists, informal dress code, 5 days a week

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

Job Summary and Duties:

This position will highlight new product development, as well as feature development and bug fixing of existing products serving the expanding big data, NAS, virtualization, replication, and file systems market. This position is required to be well rounded in operating system including all flavors of Linux, Windows, and MacOS. Building specialized core (user space and kernel space) software is the main function of this role.

Specific duties include but are not limited to:

• Development and maintenance of new Primary Storage products.

• Investigating and resolving issues in existing products related application workflows, cross-platform interactions, and new operating systems.

• Triage and disposition incoming issues from support cases, customer interactions, and new feature requests.

Job Requirements:

• Minimum 8 years of combined education and experience including 5 years of C/C++ programming.

• Expertise with SMB/NFS networking protocol stacks (Samba).

• Filesystem VFS layer expertise (Samba VFS modules).

• Experience with Python and Linux shell programming.

• Experience with SAN and Ethernet networking technologies.

• Ability to work in a team environment.

• Strong communication skills.

Desired Skills:

• Knowledge of kernel internals including any of the following: Linux and Mac OS X.

• Interfaces with special purpose file system APIs and web services required.

• Knowledge and experience with container technologies (Kubernetes, Docker)

• Knowledge and experience with Virtualization technologies: ESX, KVM

• Experience working in an Agile environment using CI methodologies.

• Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo" target="_blank">https://www.crunchbase.com/organization/phyllo
• Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy" target="_blank">https://www.cryptechie.com/p/creatoreconomy

• Running Outreach Campaigns to acquire new leads and qualify them.
• Discover and hunt new target prospects.
• Facilitating product demonstrations and technical audits.

• Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
• Identify ways of connecting with these prospects to discuss business opportunities.
• Understand clients’ needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
• Manage the CRM and log deal data accordingly.
• Attend and participate in weekly sales team meetings.
• Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”

• 1-3 years of B2B SaaS or Developer Tool Sales experience
• Sales experience in an early stage startup
• Strong communication and interpersonal skills.
• Willingness to build a career in sales

• Work from home or your preferred location today, tomorrow, and forever.
• A work culture that helps you innovate and evolve continuously. Freedom from old school thinking.
• Choose to work in the hours you feel the most productive.
• We don't count your leaves. Take leaves as and when you require and have a healthy work-life balance for yourself.