Field Sales Executive

Job description:

Job Description

Company: Wenodo

Location: IT Park, Bhopal

Experience Required: 1+ Year

Wenodo is looking for a dedicated and solution-oriented IT Support Executive to join our team. If you have a passion for solving technical issues, supporting users, and ensuring smooth IT operations, this opportunity is for you!

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Issue Resolution: Diagnose and resolve customer issues, ensuring timely solutions to enhance customer satisfaction.
• Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and support to customers.
• Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing tool.
• Escalation: Identify and escalate complex issues to appropriate internal teams when necessary.
• Feedback: Gather customer feedback and provide insights to improve products, services, and customer support processes.
• Team Collaboration: Work closely with other departments, such as Development and other support team, to ensure a cohesive approach to customer service.

Qualifications:

• Experience: Minimum of 1 year of experience in customer support or a related role.
• Technical Skills: Proficiency in using ticketing tool and Microsoft Office Suite. Familiarity with support processes is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently.
• Interpersonal Skills: Ability to build and maintain positive relationships with customers and team members.
• Time Management: Effective time management skills, with the ability to handle multiple tasks simultaneously.

Work Location: In person

Years of Experience:3-7 Years
Notice:Immediate joiners
What are we looking for?

• BTech, MTech in Computer Science or a related technical discipline (or equivalent). Or high technical acumen and rich technical experience.

• Experience of 3-7 years building Android Applications.
• Strong expertise on building consumer-facing Android Apps with either Java or Kotlin, with strong programming constructs.

• Worked on building two or more Android apps
• Experience of managing E2E life cycle of Android Apps including play store deployments and post-deployment support.

• Experience of working with ReactNative would be a plus.
• The ability to independently lead problem-solving and build elegant, maintainable solutions to complex problems.

• Experience mentoring junior engineers
• Prior experience in working with Agile software methodologies ( Scrum, Kanban), TDD and Continuous  

   Intégration(CI/CD) a plus.

• Track record of building and delivering mission critical, 24x7 production software systems

• Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.  
•  
• Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.  
• To know more visit https://elocitytech.com/" target="_blank">https://elocitytech.com/ 

• Responsibilities:  
• Determines technical feasibility of features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.  
• Exercises judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.  
• Create low-level design of modules of a software application through proper documentation and diagrams.  
• Develops software solutions by studying requirements, clarifying customer/user needs, analysing data and processes and following established software development practices and processes.  
• Develops proof of concepts for technical evaluation and early customer feedback  
• Updates and shares knowledge by studying state-of-the-art development tools, programming techniques, and computing technology; reading professional publications  
• Networks with internal and external personnel in own area of expertise.  

• Good command in JavaScript/TypeScript. Knowledge of Java/Python will be a plus.  
• Experience in Debugging/troubleshooting TypeScript code.  
• Experience in API development (REST/GraphQL etc)  
• Experience in development of Web and Mobile(android/iOS) applications  
• Exposure of Parallel and Asynchronous programming  
• Experience in writing Unit tests (Jest or any similar framework)  
• Should be proficient in relational Database concepts (Postgres etc.)  
• Knowledge of Non-relational Databases would be a plus.  
• Good Understanding of Object-Oriented Programming Concepts.  
• Good Understanding of Design Patterns.  
• Good command of Data structures, Algorithms and Complexity.  
• Good at problem solving and analytical skills.  
• Experience with Source Code Versioning systems (Git etc)  
• Understanding of Micro services Architecture would be a plus has context menu

• Skills: Angular 2+, JavaScript, HTML, CSS.
• Experience: 5-9 years.
• Experience with JavaScript libraries and frameworks.
• Should have strong sense of web design and attuned to the fundamentals of user experience.
• Should able to design, build and maintain efficient, reusable, and reliable front-end code.

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring better customer experience through hands-on implementation of QA best practices

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stake-holder management
• Ensuring traceability matrix processes between requirements, test design, test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting status of ongoing tasks/deliverables
• Challenging status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java) OR
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 1 - 4 years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools?
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Should have hands-on experience in advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, Bootstrap, BackboneJS, ReactJS, DurandalJS, etc. (ReactJS is Mandatory) 
• Proficient in web markup, including HTML5, CSS3
• Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS and experience in building/using REST APIs    
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling and partial page updates.

VOCSO Technologies is looking to hire experienced developers in PHP to join our growing Organisation. Working alongside front-end developers, designers, and other back-end developers, you will be responsible for delivering fast, scalable solutions to any eCommerce site, mobile app or CMS project given to your team.

1) Work experience in frameworks (Laravel / CodeIgniter / Core PHP ).
2) Work experience In CMS (Drupal / Wordpress) will be an added advantage.
3) Ability to interpret written requirements and technical specification documents.
4) Integration of user-facing elements developed by front-end developers
5) Build efficient, testable, and reusable PHP module
6) Solve complex performance problems and architectural challenge

What you need to have: