Data Entry/Labeler

Proven experience as an Active Directory / Entra ID expert.

* In-depth knowledge of Microsoft’s Active Directory, Entra ID, and Microsoft 365 services.

* Strong understanding of identity and access management principles.

* Good knowledge of Microsoft Windows Server Operating Systems and Windows Desktop Operating Systems

* Strong knowledge of AD / Entra ID security best practices and overall security.

* Good understanding of Microsoft Azure services and resources.

* Excellent problem-solving skills and the ability to work under pressure.

* Strong communication and interpersonal skills.

* Relevant certifications would be a plus.

* Ability to work independently and as part of a team. 

* Review relevant AD and Entra ID documentation.

* Perform an AD and Entra ID assessment in order to get acquainted with the platforms and identify possible issues, quick wins and optimizations / configuration needs.

* Define an AD and Entra ID operational roadmap with the Cloud and Hosting / DWP / Networking Architects Team. 

* Design, implement, and manage Active Directory and Entra ID environments.

* Implement and manage identity and access management solutions in line with the company’s needs.

* Be able to implement and troubleshoot AD and Entra ID policies and configurations (ex: GPOs. AAD Sync, ADFS, SSO, MFA).

* Optimize system performance, conduct regular audits, and troubleshoot issues.

* Develop and implement policies and procedures for the usage of the identity and access systems.

* Collaborate with other IT team members and stakeholders to ensure system efficiency and security.

* Provide technical support and training to users on identity and access management.

* Manage user identities and access across Microsoft 365 services.

* Stay up to date with the latest trends and changes in Microsoft 365, Active Directory, and Entra ID.

* Knowledge of the different AD components, such as domains, forest, domain controllers, sites, and trusts

* Knowledge of features and roles relevant to AD, including DNS, DHCP, Group Policy and certificate Services

* Understanding of the best practices for scalability, security, and performance

* Knowledge of the role-based access control (RBAC) and delegation of administrative tasks

* Maintain and monitoring health and performance of AD infrastructure.

* Troubleshooting and resolving issues related to replication, authentication and directory service errors.

* Experience in configuring and managing ADFS for SSO and Identity federation.

* Knowledge of Security features such as BITLocker, credential Guard and Windows Defender

* Proficiency in using PowerShell for automating routine tasks, managing AD objects and scripting administrative functions.

* Understanding of networking concepts, including TCP/IP, subnets, and routing.

* Knowledge of DNS configurations and troubleshooting

* Implementing and testing backup and recovery strategies for Active Directory

* Familiarity with Windows Server backup and third-party backup solutions

* Experience in upgrading and migrating Active Directory environments to newer versions.

* Knowledge of tools and methodologies for domain and forest migrations

* Maintaining comprehensive documentation of Active Directory configurations, policies, and procedures

* Experience with configuration and managing Azure Entra ID for hybrid Identity scenarios.

* Synchronization of on-prem AD objects and Azure Entra ID

* Implementation and management of SSO solutions using Azure Entra ID

* Integration with various applications and services for seamless authentication

* Configuring and managing privileged roles and time-bound access using Azure AD PIM

* Monitoring and auditing privileged access.

* Experience with managing identity and access in multi-cloud environments, integrating Azure Entra ID with other cloud providers.

* Collaboration with other Azure Services, such as Azure Information Protection, Azure Sentinel and Microsoft365

Provide information of Products / Services / Offers to customers.

Handling inbound calls & outbound calls

Understand customer need

Solve customers query over the phone

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore

Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

After a successful operation in Chennai, we are launching next in Coimbatore. 

We are currently looking for a Customer Success Executive, Coimbatore.

What will you do at Glint?

Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn. 

• Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
• Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
• Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
• Developing efficient and effective management plans for clients renewals and up-sells of services.
• Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
• Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
• Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn 

What we’re looking for:

• Consistent performer who handles stressful situations and deadline pressures.
• Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree in any business-related course is an added advantage.

Website: https://goglint.in/

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

• The incumbent is solely responsible for executing a project effectively & efficiently, within the given deadline. One point contact for all the assignment related issues.
• The incumbent should have the ability to manage various projects efficiently at a time.
• Able to explain the concept of Mystery Shopping to Freelancers and should make sure that they register & assign shops to Freelancers based on the criteria provided by the clients
• Train and guide shoppers to perform the audits as per client requirements
• Makes sure that the assignment timelines are strictly followed.
• Should be proactive in getting new Freelancers and add them into our database
• The incumbent should have knowledge about international job portals
• The applicant should be prompt in handling client queries