Sales Recovery Officer

Immediate Hiring for Business Analyst

Position: Business Analyst

Experiance : 5 - 8 Years

Location:Hyderabad

Job Summary:

We are seeking a motivated and detail-oriented Business Analyst with 5 years of experience in the Travel domain. The ideal candidate will have a strong understanding of the travel industry, including airlines, travel agencies, and online booking systems. You will work closely with cross-functional teams to gather business requirements, analyze processes, and deliver solutions that improve customer experience and operational efficiency.

Key Responsibilities:

• Requirement Gathering & Analysis: Collaborate with stakeholders to gather, document, and analyze business requirements, ensuring alignment with business goals.
• Process Improvement: Identify opportunities for process improvement and optimization in travel booking, ticketing, and customer support systems.
• Stakeholder Communication: Act as the bridge between the business stakeholders and technical teams, ensuring clear communication of requirements, timelines, and deliverables.
• Solution Design: Participate in the design and development of solutions, collaborating with IT and development teams to ensure business needs are met.
• Data Analysis: Analyze data related to customer journeys, bookings, and cancellations to identify trends and insights for decision-making.
• Documentation: Prepare detailed documentation including business requirements documents (BRD), user stories, process flows, and functional specifications.
• Testing & Validation: Support testing teams during User Acceptance Testing (UAT) to ensure solutions meet business needs, and facilitate issue resolution.
• Market Research: Stay up to date with travel industry trends, customer preferences, and competitor offerings to ensure innovative solutions are delivered.

Qualifications & Skills:

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience:
• 5 years of experience as a Business Analyst in the travel industry.
• Hands-on experience in working with travel booking systems (GDS, OTA) is highly preferred.
• Domain Knowledge:
• Strong understanding of the travel industry, including booking engines, reservations, ticketing, cancellations, and customer support.
• Familiarity with industry-specific regulations and best practices.
• Analytical Skills: Excellent problem-solving skills with the ability to analyze complex data and business processes.
• Technical Skills:
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of SQL or data visualization tools (Power BI, Tableau) is a plus.
• Communication: Strong verbal and written communication skills with the ability to convey complex information clearly.
• Attention to Detail: Strong focus on accuracy and quality of work, ensuring that solutions meet business requirements.

Preferred:

• Prior experience with Agile methodologies.
• Certification in Business Analysis (CBAP or similar).

About the Role

We are looking for a dynamic and result-oriented Business Development Manager (BDM) – Cloud Hosting to spearhead our cloud business initiatives. The ideal candidate will have strong expertise in cloud infrastructure and hosting solutions

(AWS, Azure, GCP, Huawei, etc.) and a proven track record of driving enterprise sales, building strategic partnerships, and delivering revenue growth.

This is a unique opportunity to be part of the fastest-growing sector in technology, working with enterprises to enable their digital transformation journey through cloud adoption.

Key Responsibilities

● Develop and execute strategies to drive sales of cloud hosting and infrastructure services.

● Identify and pursue new business opportunities across industries, including BFSI, Healthcare, Manufacturing, Retail, and Startups.

● Engage with CXOs and key decision-makers to position our cloud hosting solutions as strategic enablers of business growth.

● Build and expand a strong partner/channel ecosystem with resellers, system integrators, and managed service providers.

● Work closely with technical and pre-sales teams to design customized hosting solutions aligned with client requirements.

● Consistently achieve and exceed assigned sales and revenue targets.

● Conduct ongoing market research and competitor analysis to refine go-to-market strategies.

● Represent the company at industry events, seminars, and conferences to enhance brand visibility and thought leadership.

Key Requirements

● Bachelor’s degree in Business, IT, Engineering, or related field.

● 3+ years of proven experience in cloud hosting / cloud infrastructure sales with exposure to AWS, Azure, GCP, Huawei, or similar providers.

● Strong understanding of IaaS, PaaS, SaaS, hybrid cloud, and multi-cloud solutions.

● Demonstrated ability to close large and small enterprise deals and consistently achieve sales targets.

● Excellent communication, negotiation, and C-level relationship management skills.

● Strong partner/channel management experience in the cloud or hosting industry.

● Ability to thrive in a fast-paced, target-driven environment.

What We Offer

● Opportunity to represent world-class cloud hosting solutions.

● Competitive salary with attractive incentives and performance bonuses.

● A collaborative environment with career advancement opportunities.

● Exposure to enterprise-level cloud transformation projects and innovative technologies.

● Be part of a fast-growing organization shaping the future of cloud computing.

1. Address and resolve applications issues, provide updates and perform root cause analysis.
2. Plan, execute and implement applications and configuration change procedures.
3. Supervise all alerts related to application and system procedures and provide services proactively.
4. Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
5. Gain and maintain expertise in flow of application process and systems related to domain
6. Flexibility - responsibilities may require occasional evening and weekend work.
7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
8. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
9. Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
10. Follow standards and best practices bring operational efficiencies, stability and availability of the system.
11. Comprehend various metrics on operational dashboards and reports and take corrective actions
12. Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
13. Assisting with systems integration
14. Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

The Real fit  candidate for this position

 is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

1. Exceptional verbal and written communication skills
2. Listening ability and patience
3. Critical thinking, complex problem solve and Troubleshoot
4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
5. Able to work independently or as part of a team.
6. Ability to explain complex ideas to those with limited IT and systems knowledge.
7. Demonstrate ability to independently learn technologies and process through continuous learning.
8. Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.