Analyst- Business Process Management

Roles and Responsibilities:

Curriculum Development:

• Design and develop engaging LMS course content, modules, and assessments.

Content Management:

• Upload, organize, and maintain course materials within the LMS.

Stakeholder Collaboration:

• Work with subject matter experts and department heads to identify training needs and gather content.

Quality Assurance:

• Review and test course content to ensure it meets quality standards.

User Support:

• Provide guidance to learners and develop support materials like user guides and FAQs.

Evaluation and Improvement:

• Assess training effectiveness through evaluations and feedback, and implement improvements.

Qualifications:

• Bachelor’s degree in Education, Instructional Design, HR, or related field.
• Experience in curriculum development and instructional design for LMS.
• Proficiency with LMS software and e-learning authoring tools.
• Strong project management and communication skills.
• Detail-oriented with an analytical mindset.

Regards,

Dhivya V

+ About Us

At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.

+ Role Overview

We are looking for a highly motivated and detail-oriented specialist to join our team as a Venture Analyst. In this role, you will work with innovative ventures and play a pivotal role in our advisory team to build compelling cases that foster strategic initiatives. You will conduct client interviews, develop case wireframes, and structure work to represent strategic paths. The ideal candidate should possess the following capabilities – critical thinking, logical reasoning, and a keen business acumen.

+ Key Responsibilities

• Proficient in framing questions for RFIs: Skilled in identifying critical data requirements and crafting precise & insightful questions to gather essential information from clients through Requests for Information (RFIs)
• Process Documentation: Develop and record systematic methodologies for analysing business cases to ensure consistency across projects
• Team Collaboration: Foster a collaborative environment across teams to develop effective solutions to engagement pain points that improve client satisfaction and retention
• Report Presentation: Collaborate with clients and internal stakeholders to understand their requirements and present your findings. Engage with both parties to ensure their needs are met and effectively communicate your work

+ Qualifications

Education: ·Master’s degree in Business Administration, Finance, Economics, Statistics or a related field

Experience: 2-4 years of experience as a business analyst role within a start-up or management consulting firm

Skills & Capabilities:

• Understanding of business and innovation concepts
• Good knowledge of representing qualitative and quantitative info sets
• Proficiency in data visualization tools and software (e.g., MS Office, Tableau)
• Excellent report writing and presentation skills
• Familiarity with financial analysis and projections

+ Attributes

• Entrepreneurial mind-set with a passion for start-ups
• Ability to thrive in a fast-paced, dynamic environment
• High level of professionalism and integrity.

+ Why Join Us?

• Impact: Create industry-first propositions that propel start-ups towards exponential growth.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a collaborative and supportive team that values innovation and creativity.
• Compensation: Competitive salary and benefits package.

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 3+ year of experience in Development in JAVA technology and springboot
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Timely preparation and implementation of training calendar on monthly and annual basis
• Identifying the training needs of the employees and nominating for the suitable programs
• Timely nominations for all training programs (Internal & External) and making arrangements/ communication/ coordination
• Organizing induction training programs
• Conducting training programs for front line employees by aligning organizations’ learning strategy with business objectives
• Preparing monthly and annual training MIS and maintaining record of all trainings in HRMS/ERP

What you must have:

• Strong communication and presentation skills
• Ability to research and develop training material
• Excellent time management, problem solving, organization and leadership skills
• Good command over MS office tool
• Knowledge of various tools/ aids used in training     

· Participate in the entire application lifecycle, focusing on coding and debugging

· Write clean code to develop functional web applications

· Troubleshoot and debug applications

· Perform UI tests to optimize performance

· Manage cutting-edge technologies to improve legacy applications

· Collaborate with Front-end developers to integrate user-facing elements with server- side logic

· Gather and address technical and design requirements

· Provide training and support to internal teams

· Build reusable code and libraries for future use

· Liaise with developers, designers and system administrators to identify new features

· Follow emerging technologies

• For this position please look for someone who comes with 10+ years of total IT experience 
• 3+ years of experience in Financial domain
• 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience. 
• This is 50% hands on 50% managerial position with experience in Automation or development.
• He should be Technical PM

Desired Candidate Profile

• Graduation is a must. MBA is desirable
• Relevant work experience of 3-4 years in hiring is a must. Start-up experience is beneficial
• Excellent knowledge and work experience in human resources management, payroll administration, performance management, communication processes and employment laws
• Excellent communication, listening and negotiation skills
• Ability to think independently but handle work collaboratively    

JD -

Given our business model, where our customers pay us over time, Customer experience is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service. As such, we need a leader to own driving success for our customers. This role includes responsibilities for Customer experience, retention and Customer Success (e.g., onboarding, support, services, adoption, advocacy, retention, etc.)

• Drive Customer Experience Outcomes
• Define and Optimize Customer Lifecycle
• Manage Customer Experience Activities
• Measure the Effectiveness of Customer Experience processes
• Build a World-class Team
• Inspire Customer Success Across Company

Requirements -

• 1-4 years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background in E-commerce or Saas industries
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative personality with the ability to inspire others
• Excellent communication and presentation skills