Site Reliability EngineerJob Description :You will be administering the infrastructure of an indigenous one-of-a-kind artificial intelligence cloud platform. You will be working with the dev teams to deploy, monitor and scale the distributed platform to handle real time AI analysis and loads and loads of visual data (images and videos in various formats). We're looking for people with extensive dev-ops experience and strong system programming skills.Responsibilities :1. You will be responsible for the up time and reliability of infrastructure of SigTuple and help backend teams achieve it by writing reliable software and automation2. Work with other development teams to automate deployment of modules and manage the build and release pipeline.3. Extensive process-level and node-level monitoring and auto healing of entire cluster.4. Managing, provisioning and servicing cloud servers.5. Contribution to back-end services to contribute to its infrastructure system design.Requirements :1. BTech/MTech in any engineering discipline.2. 3-6 years of experience in an Dev-Ops/Software Engineering role.3. Experience in management of cloud computing services. Extensive knowledge of any one cloud platform (Kubernetes, AWS, GCP, Azure etc.)4. Proficiency with any major monitoring framework (Sensu, Nagios etc.).5. Comfortable with any one scripting language (Python, Perl) and a Configuration management or Orchestration Tool (Ansible, Chef etc)6. Proficiency with OS and network fundamentals and strong Linux administrator skills.7. Experience with Container Tools (Docker ecosystem) will be a plus8. Experience of working with issues of scale of a system.9. Experience of working in a startup is a plus.
Senior Technical Support Engineer Job Description: The RedLock Support team is looking for a highly motivated Senior Technical Support Engineer to join our Global Technical Support team. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Senior Technical Support Engineer will work closely with our enterprise customers to troubleshoot and resolve issues to satisfaction. Responsible for the review of your own individual case backlog and providing technical and case management advice to junior members of the team along with leveraging established relationships with other teams including Engineering, Sales, Professional Services and outside Vendors. As a member of the RedLock Technical Support Team, the candidate will play a key role in developing and maintaining a strong customer perception of support quality, bringing customer and support analyst feedback into engineering, and working with engineers in the escalation of challenging cases. This role requires exceptional customer centricity, team building, a motivational style and analytical skills. The right candidate is truly passionate about customer success and has a proven track record to talk about! Responsibilities Key hands-on and customer-facing role in the Technical Support group who will be responsible for supporting the RedLock SaaS platform remotely Demonstrated capabilities in leading support activities like incident logging, initial troubleshooting, doing root cause analysis, updating knowledge base, logging updates, interacting internal, external stakeholders, ensuring SLAs are adhered in terms of issue resolution, communication and appropriate adherence to incident management procedures Closely interact with enterprise customers in leading technical support of RedLock product issues Closely collaborating with engineering teams in thoroughly understanding the technical aspects of the solution provided for self-reliant delivery and support to enterprise customers Act as an SME (Subject Matter Expert) for RedLock products and demonstrate a solid technical understanding of the entire RedLock solutions ecosystem Participate in a 24x7 shift rotation Qualifications 5+ years of experience in a customer-facing role supporting security or enterprise software products, preferably 2+ years of SaaS experience Shell Scripting and knowledge of Java and Python. Good understanding of cloud platforms such as AWS, Microsoft Azure and/or Google Cloud Platform Strong troubleshooting skills Ability to work with a rapidly evolving product and leading-edge customers Self-starter and motivated to work in a high growth and fast paced environment Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle. Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast-paced environment. Good analytical and troubleshooting skills. Excellent verbal and written communication skills Excellent organization, project management, time management, and communication skills Ability to work independently and to deliver on detail as well as strategy About RedLock RedLock enables effective security governance across Amazon Web Services, Microsoft Azure, and Google Cloud environments. The RedLock Cloud 360TM platform takes a new AI-driven approach that correlates disparate security data sets including network traffic, user activities, risky configurations, and threat intelligence, to provide a unified view of risks across fragmented cloud environments. With RedLock, organizations can manage risks, validate architecture, and enable security operations across cloud computing environments. Global brands across a variety of verticals trust RedLock to secure their public cloud computing environments. RedLock has received a number of industry accolades including finalist for Most Innovative Startup at RSA 2017, CRN Emerging Vendors in Security 2017, and TiE50 Winner 2017.
Should have good knowledge in windows Azure