Job Description Position: Network Engineer L1 (CCNA Certified) Job Location: Ghansoli - (MBP) - Navi Mumbai Experience: 2-5 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: www.brennanit.com.au Rotational Shifts after every 2 weeks. Position: Purpose of Role To provide 1st level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLAs as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Key Responsibilities Your activities and duties may include but not limited to: Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as necessary Key Competencies Essential 2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPNs, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc. Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc. Experience in supporting international clients Willing to work in shifts Desirable Experience in working with managed services or telecommunication provider ITIL Service Management Foundation accreditation Knowledge on Voice technology Key Qualifications Essential Bachelors Degree or relevant experience & proficiency CCNA Certified.
* Enterprise infrastructure, including helping in vendor management, IT procurement * Helping maintenance, support and operations of IT infrastructure, Data center/Disaster Recovery functions * Implementing and supporting infrastructure for Business Applications like SAP, MS Dynamics, HR applications. * Architectural/functional knowledge of SAP Basis is preferred. * Managing Office 365 & other Cloud based IAAS and applications * Helping maintenance, support and operations of Office 365 and Data center functions * Management and maintenance of DC & DR Servers, Exchange, Backup, Storage, Server & OS Security. * Managing IT Infrastructure for various roll outs nationally as well as internationally through outsourced IT team * Should possess managerial skills and the ability to provide inputs for IT Budgets preparation * Vendor coordination , Bill payment and tracking and call escalation * Asset life cycle mgmt. ( refresh, new procurement, deployment and scrap) * Aid the audit team by maintaining record keeping compliance. * Inspiring, enabling and motivating the team