2 Palo Alto Jobs in Mumbai | Palo Alto Job openings in Mumbai

Roles & Responsibilities:-

1. Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks security products
2. Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and security features
3. Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues
4. Perform system configurations and assist customers with initial product installations, upgrades, and migrations
5. Monitor and analyze system logs and events to identify and respond to security threats and performance issues
6. Document customer interactions, troubleshooting steps, and solutions in a knowledge base
7. Stay up-to-date with latest trends and advancements in network security technologies and industry best practices

Ideal Candidate:-

1. Strong Firewall / Network Security Support Profile with Palo Alto exposure
2. Mandatory (Experience 1): Must have around 2 years of experience in network security, with hands-on firewall support (Palo Alto preferred), and knowledge of network security concepts and protocols (TCP/IP, VPN, SSL/TLS, IDS/IPS, next-generation firewalls).
3. Mandatory (Experience 2): Must be able to perform system configurations and assist with installations, upgrades, and migrations, and monitor/analyse system logs and events to respond to security threats and performance issues.
4. Mandatory (Tech skill): Must be able to troubleshoot firewall policies, network connectivity, VPN configurations, and threat-prevention issues, with a basic understanding of network infrastructure (routers, switches, load balancers).
5. Mandatory (Skill): Must have strong analytical and problem-solving skills, provide support via phone/email/ticketing, document interactions and solutions in a knowledge base, and collaborate with customers, cross-functional teams, and vendors.
6. Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.
7. Mandatory (Note): Must be comfortable with a 24/7 rotational shift environment and on-call support at the client site (IDFC Bank, Airoli, Navi Mumbai)
8. Mandatory (Communication): Must have excellent verbal and written communication, able to explain technical concepts clearly.
9. Preferred (Product / Education): Familiarity with Palo Alto Networks products (PAN-OS, GlobalProtect, WildFire); Bachelor's degree in Computer Science, IT, or a related field.

ecute network implementation activities as per approved High-Level Design (HLD) and Low-Level Design (LLD).

2

Configure and deploy L2/L3 switches in standalone, Stacks,SVL, VSS  (Core, Distribution, TOR, Access).

3

Implement and validate routing protocols (BGP, OSPF, Static routing) under guidance of L3/Architect teams.

4

Implementation of L2 protocols on STP,BPDU,VTP and HSRP,VRRP protocols on network devices

5

implementation of migration projects & Activities on cisco and Arista switches

6

Provide L2 operational support for routing, switching, any incidents.

7

Perform configuration changes, port activations, VLAN changes, and access rule updates as per change management process

8

Maintain accurate network documentation (topologies, IP plans, configurations).

9

Prepare implementation reports, test results, and BAU handover documents

10

CCNP routing & switching certified or trained



1

Deploy, configure, and maintain Fortinet , Cisco and Palo Alto Networks firewalls in Data Center, DMZ, WAN, and Internet-facing environments.

2

Good hands on knowledge of Panorama for Palo alto management

3

Implement firewall configurations as per approved HLD / LLD and enterprise security standards.

4

Configure security zones, interfaces, routing, NAT, and high availability (HA).

5

Perform firewall migration activities, upgrades, and cutovers with proper rollback planning.

6

Coordinate with network, server, cloud, and ISP teams during implementation.

7

Implement and support IPSec VPNs (Site-to-Site) and SSL VPNs (Remote Access).

8

Design and implement firewall security policies following least privilege principles.

9

Configure and manage security profiles, including: IPS, webfilter, URL filtering, Application control on the firewall

10

Perform firewall rule changes, VPN updates, and profile modifications via change management process.

11

Perform hardening of firewall devices as per enterprise and industry standards (CIS, ISO, internal security baselines).

12

Participate in incident, problem, and change management (ITIL) processes.

13

Prepare implementation reports and SOP Documents.