Technical Support Executive

Job Summary

We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.

This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.

Key Responsibilities

• Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
• Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
• Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
• Monitor incident queues and prioritize issues based on business impact and urgency.
• Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
• Coordinate technical teams to identify workarounds and restore services as quickly as possible.
• Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
• Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
• Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
• Ensure compliance with ITIL Incident Management processes and organizational governance.
• Support change implementation activities and assess potential impacts during planned maintenance windows.
• Identify opportunities for automation and continual service improvement to enhance operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
• Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
• Experience managing Major Incidents in enterprise production environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work effectively under pressure in a fast-paced operational environment.
• Willingness to work 24x7 rotational shifts, including weekends and public holidays.

Required Technical Skills

• ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
• Ticketing and Incident Tracking Systems.
• Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
• Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.

Preferred Qualifications

• Experience supporting large-scale enterprise production environments.
• Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
• Knowledge of Change Management, Problem Management, and Release Management processes.
• Experience working with global teams across multiple time zones.

Preferred Certifications

• ITIL Foundation Certification (Preferred)
• ITIL Intermediate (Good to have)
• Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have) 

• The business finance team will partner with the internal business stakeholders and drive decision support on finance issues. The primary purpose of the team is as follows:

• Business performance reporting: Develop reporting and dashboards of business performance metrics appropriate to different audiences

• Data analytics: Generate actionable insights based on historical trend analysis, variance from plan and deep dive of business key performance indicators

• Finance business partnering: Partner with the business stakeholders to identify, develop and implement action plans to improve financial performance

• Co-own TMRW planning and budgeting process along with the FP&A team

Ideal candidate attributes and experience:

- CA with 3+ years of experience in similar roles

- Strong Excel skills and ability to build dynamic models

Job Title: Openshift Engineer

Location: Navi Mumbai (CBD Belapur)

Employment Type: Full-time

(Payment Aggregator Project) A Leading Bank

Experience Required: 5+ years

Work Schedule: Alternate Saturdays working

Relocation: Candidates from across India are welcome to apply, but relocation to Navi Mumbai and office presence is required.

Must Have Skills:

5 to 12 years of experience working with OpenShift, Kubernetes, Docker, and related container technologies.

Strong expertise in CI/CD tools such as Jenkins, GitLab CI, or similar.

Proficiency in scripting languages like Bash, Python, and experience with configuration management tools (e.g., Ansible, Chef, Puppet).

Experience deploying and managing cloud-native solutions and familiarity with cloud platforms (AWS, Azure, Google Cloud).

Excellent problem-solving skills with the ability to troubleshoot complex issues and work effectively in a fast-paced, dynamic environment.

Good to Have Skills:

Familiarity with banking industry standards and compliance requirements (e.g., PCI-DSS, SOX, GDPR).

Experience working in payment aggregator or financial technology (FinTech) projects.

Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.

Experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.

Strong communication and teamwork skills, with experience working in cross-functional, Agile teams.

Note: This role requires willingness to work alternate Saturdays as part of the project requirements.

Job Responsibilities:

• Creating website layout/user interface by using standard HTML/CSS practices.

• Developing websites that are responsive, cross-browser compatible.

• Designing and managing the website back-end including database and server integration.

• Generating WordPress themes and plugins.

• Conducting website performance tests.

• Troubleshooting content issues.

• Conducting WordPress training with the client.

• Estimating development timings for individual tasks and new site builds.

• Co-ordinating with web designers to match visual design intent.

• Knowledge of code versioning tools like GIT.

• Working with debugging tools.

• Monitoring, reviewing and revising the performance of the live website.

Required Skills:

• Ability to build websites from scratch using WordPress.

• Proven experience in woo-commerce & supported plugins.

• Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.

• Good understanding of theme customization.

• Competent in creating and maintaining software documentation

• Good understanding of SEO principles and content management systems.

• Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.

• Must be available for full time in office job in Thane.
• Must have relevant skills.

We are currently looking for "Business Development Executive" for US IT staffing for our branch office in Noida. 

Location:

Head Field Solutions Pvt. Ltd

B-8, Sector 59 (Noida)

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.
Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Roles & Responsibilities:

• The primary focus is to bring new business from new and existing clients.
• Define and develop lead generation strategies and marketing plans for new accounts & to further penetrate existing accounts.
• Maintains an ongoing relationship with prospective clients, continuously assessing and communicating how Head Field as a Staffing Solutions can meet their needs.
• Negotiates contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth handoffs.
• The candidate should:
• Work on getting Contract Staffing requirements from direct clients /Tier-1 Vendors and closing open positions.
• Cold calling and Market research to locate the potential Vendors/Clients.
• Should provide timely feedback to the management regarding performance, activity reports and account strategy concerns. 
• Expertise generating new business for IT Staff Augmentation Services.
• Excellent interpersonal, rapport-building and negotiation skills.
• Expert in Delivery Management / Client Servicing.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

• 0-3 years of experience as BDE/BDM in US Staffing.
• In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.
• Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.
  
  

Benefits:

• Employee friendly Corporate Work culture 
• Excellent Salary structure
• Timings are fixed (6:30 pm to 3:30 am) with Saturday and Sunday Off
• Best in class infrastructure 
• In-House Meals are available.