Technical Support Executive

Technical Support Executive at BD Software · Remote, Navi Mumbai · 1 - 5 years · ₹3L - ₹5L / yr · Profitable · Remote friendly · Posted 27 May 2024

Technical Support Executive

at BD Software

Posted by Zakir Rangwala

1 - 5 yrs

₹3L - ₹5L / yr

Remote, Navi Mumbai

Skills

Channel Sales

Sales

Cisco Certified Network Associate (CCNA)

Computer Networking

Hardware troubleshooting

Antivirus

Installation

Job Description

The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
Conduct product demos and training
Should be open to work in the morning shift and general shift.

Skills

Good Knowledge of Hardware and Networking concepts
Good Knowledge of Windows, Linux and Mac OS, Android and iOS
Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only

Job Description

The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
Conduct product demos and training
Should be open to work in the morning shift and general shift.

Skills

Good Knowledge of Hardware and Networking concepts
Good Knowledge of Windows, Linux and Mac OS, Android and iOS
Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only

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About BD Software

Founded :

2016

Type :

Services

Size :

20-100

Stage :

Profitable

About

BD Software Distribution Pvt. ltd. "Distributing Safety; Helping Cyber peace!" BD Software Distribution Pvt. Ltd. is a Value Added Distributor (VAD) offering industry-leading consumer, SMB & Enterprise-level solutions in the Indian market. Incorporated in June 2016, BD Software Distribution Pvt. Ltd. were appointed as Country Partner for one of the top brands in cybersecurity industry worldwide, Bitdefender. This is an exclusive strategic tie-up. BD Software also distributes End Point Protector (DLP solutions) from CoCosys, Zecurion DLP & UBA, ZEROSPAM, MailVault (Email Backup Solution), PROGET (MDM), Digitware (Cloud Backup Solutions), Abbyy (Fine Reader & OCR), PDF AutoSigner (Digital Signing Solution). Since its inception, BD Software has more than 750,000+ users across India using their various solutions. Together with our channel partners, we focus on bridging the most comprehensive protection from malware and cyber threats to government and educational organizations, businesses and consumers. Our background, technical strength and partner network across the country enables us to lead some of the best practices in challenging and complex IT Security environments. BD supports more than 1000+ partner network spread across the country servicing from consumer, SMB to large Enterprises & Government. Team BD have more than 50 members spread across India to look into the Sales, Marketing, Support, Back Office and Administration process. Plans are on to expand to neighboring countries soon. BD Software Distribution Pvt. Ltd. has a registered Head office in satellite city of Vashi, Navi Mumbai and a branch office in Kolkata( East India). We are looking to connect with vendors who would like to offer their products in the Indian Market and with partners who would like to offer our solutions to their valued clientele. Divided we Survive, To-gather we Thrive. Let's join hands to grow & prosper together.

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What do we want from you ? (Our Expectations) :

Zero to 2 years experience in Linux Operating System.
Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

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Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
Proactively monitoring system performance and capacity planning.
Providing technical support to customers for Applications, Operating systems, and networking.
Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
Fault finding, analysis and logging information for reporting of performance exceptions.
Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
You should possess excellent communication skills .
Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

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