NLTS INDIA PVT LTD

SAP TM (Technical) / Integration Consultant — SAP TM Implementation.

Primary Skill : SAP ABAP

Should have extensive experience in SAP TM roll outs/ implementation.

Work Hours Flexibility : Overlap availability with US Eastern Time (minimum 4-5 hours daily). [Shift allowance can be availed per client policy]

Key Responsibilities

ERP ↔ TM Integration (Core)

DRFOUT (Data Replication Framework) configuration for master data replication: business partners, locations, materials, and organizational data from S/4HANA to decentral TM

SOAP/XI web service configuration for transactional integration: sales order → transportation demand → freight order → delivery → PGI → FI posting

RFC destination setup (SM59), logical system configuration (BD54), SOA Manager endpoint registration

Regression testing of any custom BAPIs, RFCs, or Z-programs affected by version mismatch between core S/4HANA and decentral TM instance

SAP BTP Platform (Integration Layer)

SAP Integration Suite (formerly CPI) — iFlow design and configuration for all external system integrations

BN4L connectivity setup: carrier collaboration flows, freight order tendering, tracking event consumption, carrier portal provisioning

Event Mesh configuration for real-time event-driven patterns (delivery confirmation → billing trigger, carrier status → TM event update)

API Management setup for REST/OData endpoints used by carrier portals, mobile apps, and third-party systems

BTP subaccount architecture, IDP/SSO configuration for external carrier users

Carrier EDI Integration

EDI message mapping and testing: 204 (Load Tender), 990 (Response), 214 (Shipment Status), 210 (Freight Invoice)

EDI partner profile configuration per carrier — message format validation, acknowledgment handling, error/exception workflow

Coordination with carrier IT departments during integration testing — you will be on calls with carrier EDI teams troubleshooting message failures

External System Integration

FourKites / project44 → SAP TM: real-time GPS tracking event consumption via BN4L connector, ETA updates, and exception alerting

PC Miler and SMC3: distance/duration determination service integration (API calls via BTP or direct connection)

We are seeking a Senior Technical Engineer to provide L2/L3 support for enterprise network infrastructure including SD-WAN, Security, Wireless, and NAC solutions.

Key Responsibilities

• Troubleshoot complex network issues (LAN/WAN/SD-WAN)
• Manage Firewall policies and security configurations
• Support Cisco ISE (NAC) deployments and troubleshooting
• Handle WiFi controller and access point configurations
• Work on Zscaler and secure internet gateway issues
• Coordinate with OEM/vendor TAC teams
• Perform root cause analysis (RCA)
• Guide junior engineers

Required Skills

• Strong knowledge of Routing & Switching
• Experience with SD-WAN (Viptela or similar)
• Firewall experience (Palo Alto / Fortinet / Cisco / Checkpoint)
• Cisco ISE knowledge
• Wireless troubleshooting experience
• Understanding of security best practices

Experience

• 4–8 years in Network Operations / Enterprise Networking

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Senior Software Engineer – C# WPF (Medical Domain)

Experience: 5–7 Years | Openings: 1 | Location: Bangalore

Joiners: Immediate only

Primary / Must-Have Skills

• C# (.NET) – strong hands-on
• WPF (MVVM pattern mandatory)
• SQL Server (queries, procedures, performance tuning)
• WCF / Web API
• Entity Framework
• Prism framework
• Object-Oriented Programming (OOP)
• Data Structures & Algorithms

Good to Have / Supporting Skills

• JavaScript, HTML, CSS
• Basic Angular understanding (integration level)
• C++ (legacy or device-level exposure)
• Windows application development
• Exposure to Medical / Healthcare domain (devices, imaging, clinical software)

🎯 Nice Differentiators

• Experience with medical devices / regulated software
• Understanding of Windows + Linux environments
• Strong debugging & performance optimization skills