Monitor, analyze and fix issues for consumer and business VoIP services and endpoints. Roles and Responsibilities: As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes. Document existing call flows Build customer confidence to grow/lead local team Support customer during PST timezone during critical releases Required Skills: 5+ yrs of supporting VoIP services/applications on Linux platform Strong scripting skills with bash/python/perl Expertise in SIP call flow analysis and debugging using Wireshark Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must Good problem solving/analytical skills Excellent written and verbal communication Preferred Skills: Experience working with open source projects Exposure to Level 3-Carrier Integration Knowledge of networking protocols
Preparing Scope of Work and Project Plans for the Solution. Preparing High Level & Low Level designs as per proposed Solution. Design and Implementation of Routing and Switching technologies. Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX. Campus LAN and Wireless design, Implementation and Troubleshooting. Design and implementation of software defined campus network e.g. Cisco DNA, SD-Access Design, Implementation of WAN, and SDWAN Technologies. Hands on experience on WAN optimization technologies. Troubleshooting and repairing network issues, as well as developing, applying Hands on experience on WAN optimization technologies. Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies Monitoring and performing routine tests on an assigned system and reporting results. Identifying opportunities for continuous improvements Contributing and producing regular status reports as required Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion Create project documentation and procedures Excellent communication (written and oral) and interpersonal skills Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.
Responsibilities: Directly manage a team of Technical Support Engineers, guiding and prioritising their work and ensuring the team has the appropriate tools and training to provide world-class support Handle support escalations and assist with troubleshooting and triaging incidents Manage and update the technical knowledge base Ensure incoming chats, emails, tickets, and calls are handled with the highest level of quality and efficiency Improve tools and processes to enable us to deliver support at scale Develop and execute action plans that contribute to the team's and company's OKRs Foster an environment of inclusion and diversity, Requirements: Bachelor's degree or equivalent experience in Computer Science or Information Technologies Strong written and verbal skills and the ability to communicate effectively with customers Exceptional analytical, strategic, and problem-solving skills System integration, Linux troubleshooting, and SQL experience is required Understanding of application components and functionality; i.e. relational databases, NoSQL databases, web servers Experience with SaaS, data management/BI products
About the Company Leap Info Systems Pvt. Ltd. - A software product company with its products and solutions in the convergent lighting controls and automation. Recently Leap acquired elitedali – worlds first Niagara based lighting controls and automation solution, from one of the leading US organization. We are a passionate team on a mission to develop innovative controls and automation products. We are expanding our product development team and are in search of like-minded highly passionate team members who would like to contribute to the leading lighting controls and automation product. We have customers in India, Europe, USA, and Australia. Eligibility Any suitable graduates (0 to 2 years experienced) who meet prescribed qualities and job responsibilities. Preferred but not limited to engineering graduate in Computer/IT/Instrumentation/EnTC etc.Job Responsibilities Be a part of the product development team for maintaining as well as developing new products based on JAVA and Niagara Software framework. Qualities Self-Learner Analytical skills Able to work with Cross-functional team Problem-solving approach Good Team Player with Positive vibes What you must have, Hands-on programming at academic or at the hobby level. Good knowledge of Java/J2EE related technologies Good knowledge of solution-based approaches Good communication skills - phone, email and in-person. What you can expect from LEAP, Positive conducive working environment to grow with cross-functional team members. Flexi working hours with defined responsibilities. Opportunity to work with leading open standard automation framework like Niagara Software, Lighting controls technologies like DALI, Wireless etc Be the active part of an emerging global product company
Work with developers to design algorithms and flowcharts Prepare GUI dummy screens for proposed Software development using Excel VBA. (To Give a overview how the software buttons and flow of information should happen) Coordination with Software Developer team to explain the criteria Produce clean, efficient code based on specifications Integrate software components and third-party programs Verify and deploy programs and systems Troubleshoot, debug and upgrade existing software Gather and evaluate user feedback Recommend and execute improvements Create technical documentation for reference and reporting Proven experience as a Software Developer, Software Engineer or similar role Familiarity with development methodologies Experience with software design and development in a test-driven environment Knowledge of coding languages (e.g. C#, C++) and frameworks/systems Ability to learn new languages and technologies Excellent communication skills Resourcefulness and troubleshooting aptitude Attention to detail Sound technical knowledge, thorough knowledge of all related codes and section details is desired. Thorough Knowledge of Design of Components of Residential / Commercial Structures is Desired. Accuracy In Following The Process & Jobs Is Required. Experience in Interaction with International Client Will Be Preferred