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Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

REQUIRED SKILLS :

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Roles & Responsibilities :
 Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and
emails
 Routing qualified opportunities to the appropriate sales executives for further development and
closure
Handling orders by phone, email, or mail and checking the orders have the correct prices,
discounts, and product numbers.
 Understand customer needs and requirements
 Co-ordinate with sales team to book sales order with the help of Team.
 Co-ordination with Account & Collection Department
for Payment and Customer Creation Issue.
 Co-ordination with warehouses of the company for the internal matters.
 Prepare purchase order as well as sales order.
 Prepare working sheet and send it to logistic department for Order.
 Check availability of the material in All over India (Stock Availability Report).
 Provide Stock status to customer and salesperson against the particular Order either material
 Co-ordination with Customers for solving customer issue against the Purchase Order
 Backend support to the Sales Managers
Requirements :
 Proven inside sales experience.
 Excellent verbal and written communications skills
 Strong listening and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
Qualification :
Any Graduate with minimum 2-4 years’ experience IT Sales field

What you will do:

• Making systems more efficient, more reliable and more secure
• Communicating across internal and external organizations

 

What you need to have:

• Minimum 12 years of experience
• Experience in IT Infra, IT Ops, Hardware and network connectivity
• Knowledge on VM ware, AWS cloud
• Experience in Monitoring tools
• Working knowledge on Unix /Linux
• Experience in security, network and compliance frameworks
• Hands-on experience with VMware, AWS Cloud/Multi Cloud, infrastructure automation and monitoring tools
• Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity 

• Budget: Management of budget for Hardware Asset Management tools, services and staffing (permanent and temporary)
• Talent management: Permanent, contract, temporary and graduate trainees
• Matrix management: Management of staff with Hardware Asset Management responsibility in other business units
• Lead third-party Hardware Asset Management resources: Supervisory responsibility for third-party resources supporting Hardware Asset Management activity
• Financial: Oversight of spending on technology asset support, which includes hardware, software, cloud services, support, maintenance and hardware disposal
• Environment: Endpoints and edge devices, software and service asset vendors, on-premises data center assets, and cloud services
• Other: Liability management and remediation tracking

The IT asset manager will:

• Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
• Promote and advocate the value of Hardware Asset Management to various leaders. This includes developing and promoting effective Hardware Asset Management strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
• Identify and report on breaches of Hardware Asset Management policy, and track remedial action.
• Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
• Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
• Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
• Assign responsibilities for sub disciplines, such as IT asset disposition (ITAD).
• Ensure that Hardware Asset Management -related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
• Provide access to technology asset data in support of essential activities required to support the effective running of the business.
• Manage the everyday functions of the core Hardware Asset Management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.
• Managing the deployment and collection of devices and other hardware assets to the associates or offices.

The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:

• Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for Hardware Asset Management and execute it effectively in order to drive results toward those objectives
• Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
• Strategic relationship management — Includes working with vendors during compliance audits
• Strategic vision — Ability to sense emerging needs and drive change as Hardware Asset Management develops and matures to meet organizational and technology challenges

The Hardware asset manager must have the following skills:

• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Ability to manage the deployment and collection of devices and other hardware assets to the associates or offices in a large scale. Demonstrable experience of managing assets in hundreds of thousands will be required.

The Hardware asset manager must have in-depth knowledge and experience of the following:

• Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
• Policy, process, and procedure development and implementation
• Technology contracts and their likely cost implications through the technology asset life cycle
• Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
• Data processing, analysis and quality management tools
• Ability to manage effective deployment, collection and disposition of assets and managing the devices through its lifecycle

Additionally, an understanding of IT business continuity, cybersecurity, and integrated risk management and optimization methodologies is highly desirable, along with knowledge of IT management.

The following experience is considered essential:

• A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
• Prior Hardware Asset Management roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver Hardware Asset Management capability and improved business outcomes
• Atleast 16 years of experience with IT, enterprise asset management or information management
• Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
• Demonstrated experience in liaising with middle and senior management
• Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
• Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope
• Experience managing deployment, collection and disposition of assets in a large scale with globally distributed workforce.

The following experience is considered desirable, but not mandatory:

• 13+ years of experience working in the working in a large IT/ITeS organization
• 13+ years of experience in managing external IT service providers handling digital technology assets
• Experience with ServiceNow platform

This is a sensitive role dealing with commercial risks and significant costs. The organization must have a high level of confidence in the integrity and track record of the individual appointed to this role.

The following certifications are considered desirable, but not mandatory:

• ITIL v3 Foundation certification
• Certified IT Asset Manager
• COBIT 5 Foundation

• An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field
• Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

 

Responsibilities: • Selling IT related, security hardware and software on field. • 100% on field job. • Generating new clients for the company and maintaining positive relations with them. • Prepare and deliver appropriate presentations on products and services. • Negotiate/close deals and handle complaints or objections. • Gather feedback from customers or prospects and share with internal teams • Set up meetings with potential clients and listen to their wishes and concerns. Requirements: • Experience in B2B and retail sales in any of FMCG, IT hardware, construction material, broking • Fluency in English and Hindi • Fast learner and passion for sales • Age – 21 to 28 years old

Roles & Responsibilities :  Identifying new sales leads  Pitching products and/or services  Maintaining fruitful relationships with existing customers  Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets  Researching the needs of other companies and learning who makes decisions about purchasing  Contacting potential clients via email or phone to establish rapport and set up meetings  Planning and overseeing new marketing initiatives  Attending conferences, meetings, and industry events  Preparing PowerPoint presentations and Product sale displays  Contacting clients to inform them about new developments in the company’s products  Developing quotes and proposals  Negotiating and renegotiating by phone, email, and in person  Developing sales goals for the team and ensuring they are met  Training personnel and helping team members develop their skills Job Requirements:  Experience in IT Infrastructure sales/ Enterprise Network Product sales  New clients Acquisition and Business Development.  Understand the competitive industry environment and spot business opportunities.  Managing leads by tracking and following them up  Build and maintain sales pipeline  Good communication and presentation skills  Excellent verbal and written communication with convincing skill  Responsible to achieve sales targets on Quarterly Basis  Frequent Meetings to close sales by inviting New Clients  Deliver extraordinary client service and client satisfaction throughout the entire client buying process