IT Support Engineer

Experience: Experience: 10+ years of experience in software development & project management, with specialization in AI/ML

Qualification: B.E/B.Tech

Location: Pune

Role Overview

We are seeking a Head of AI Center of Excellence to execute our enterprise AI strategy. This role will be responsible for designing and delivering agentic AI systems and production-grade AI solutions, while driving rapid experimentation and pilot-ready proof-of-concepts in a fast-paced environment.

·    Required Qualifications:

• 10+ years of overall software development & management experience with 5+ years of hands-on experience in AI/ML system design and development
• Experience with technical project management; managing a team of AI/ML engineers across multiple projects
• Proven expertise in:
• Agentic AI architectures, LLM-based systems, and orchestration frameworks
• ML/DL model development, training, fine-tuning, and evaluation
• MLOps, model deployment, monitoring, and lifecycle management
• Strong proficiency in Python and modern AI/ML frameworks (e.g., LangGraph, PyTorch, TensorFlow, Hugging Face)
• Experience with cloud platforms and AI services (AWS, Azure, or GCP)
• Demonstrated ability to deliver pilot-ready AI PoCs quickly and effectively

Key Responsibilities

Designing and implementing robust, mobile-friendly Web & Mobile applications which includes managing the complete software development process from conception to deployment

Managing the end-to-end life cycle for the production of software and applications

Overseeing and guiding the analyzing, writing, building, and deployment of software

Provide feedback to management during the development process

Modifying and testing changes to previously developed programs

Support customer requirements for the team within established SLA’s.

Provide technical expertise to resolve service impacting incidents and problems.

A successful candidate must have the ability to work as part of a team, be selfmotivated, and work in a loosely defined environment as well as build relationships within the collaborative team

Qualifications & Experience

• Total Experience 3-10 years in the relevant field
• Engineering Degree in Computer Science from a reputed institute
• 2-3 years of technology experience
• Extensive experience in Coding C#, .Net Core, ASP.NET, MVC, Web API, Design Pattern, SQL queries
• 2+ years experience with design patterns and best practices
• 2+ years HTML, CSS, JavaScript, emphasis on frameworks such as Angular 7+, React (good to have)
• Ability to realize and implement Design Comps into a aesthetically pleasing web experience.
• Ability to design and develop for Mobile (Experience with Xamarin will be an added advantage)
• Proven past experience of Azure storage and SQL Server
• Team player, confident, independent and enthusiastic!
• Strong critical thinking, problem solving and communication skills.
• Excellent written and oral communication skills.
• Excellent understanding of Microsoft products, software lifecycle methodology and information systems development and support.
• Ability to work with multiple projects at the same time, strong documentation skills, and a methodical approach to problem resolution are critical to succeed in this role

Primary Skills : 

● 2+ year of experience developing React Native / Android applications.

● Excellent command over React Native ecosystem, Android Native SDKs, and third-party

SDKs.

● Firm grasp of the JavaScript language and its nuances, including TypeScript, ES6+ syntax

and tooling.

● Good knowledge and application of algorithms and data structures with space and time

complexities

● Ability to write well-documented, clean Javascript code with unit tests.

● Familiarity with native build tools like Gradle (Android Studio, IntelliJ)

● Follow Industry Coding standards & be responsible for writing maintainable/

scalable/efficient code to solve business problems.

● Knowledge of object-oriented programming

React Native, Typescipt/JavaScript, Redux and optionally Android

• Storing data and ensuring that it is displayed to that user who are supposed to have access to it
• Developing business logic for systems to process in the front end
• Managing APIs resources which work across the Product Architecture
• Participating in the architecture of a system and data science analysis
• Organizing the logic of the system which runs across various tiers
• Involving in building frameworks or the architecture to make it easier to program against
• Back-end developers should have the skill for implementing algorithms and solving system related problems

Desired Candidate Profile

• 2-5 years of experience in rest api/Database design, development and architecture
• Strong programming and debugging skills with sound understanding of data structures, algorithms, and object oriented programming
• PHP/ Mysql experience with hands on application delivery is a must
• Hands on experience with an API management
• Experience with synchronous and asynchronous interfaces and Microservice API development is a must
• Hands-on experience with version control system like Git is desirable
• Knowledge in PHP, Codeigniter, Doctrine, MySQL, ElasticSearch, ReST endpoint development
• Implementing API management using API management software (like Apigee or others) to include API proxies mashups, rate limiting, security, analytics, monetization and developer portals
• Kafka/RabbitMQ messaging architecture notification
• Knowledge of Algorithms and data structures is also essential
• An awareness of security concerns is important, as each layer has its vulnerabilities
• Knowledge of the differences between multiple delivery platforms like mobile vs. desktop
• Basic exposure to frontend techs like HTML and CSS is desirable    

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.

Kvantum is a career-changing opportunity where you will get to learn the latest and greatest marketing analytics for CPG, Retail, eCommerce, Pharma industry (to name few). At Kvantum, you will be part of a rapidly growing company. You will be able to make your mark; you’ll help write the story.  You will get the chance to go above and beyond, being a hero to your clients and to your team. You will get the chance to make a big impact, applying your coding skills, domain expertise to ready the most innovative marketing science product to Fortune 1000 customers.

What you’ll be doing in your new job:

 As a  Front End/UI Developer at Kvantum you will be working with incredibly talented, optimistic people in an environment that fosters innovation builds trust, and frequently erupts into laughter. You are a natural developer and enjoy helping team members in coding and development. You command respect from your superiors and also from peers. In this role, you’ll demonstrate a proven track record of developing enterprise-grade web frontends using technologies such as JavaScript, Ajax, XHTML and JSON. You'll join a team of exponential application developers who are working hard to develop our next generation SaaS marketing applications.

 Primary Responsibilities includes:

• Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions.
• Help establish GUI best practices and JavaScript frameworks for web development.
• Provide context and guidance for integration and implementation of Front-End Interfaces
• Translate wireframes, comps, and functional requirements into functional HTML/ CSS / Javascript.
• Develop standards-compliant mark-up and code for web sites and applications
• Develop JavaScript using standard Frameworks (jQuery, etc.)
• Develop small to medium size custom JavaScript libraries for reuse across the application
• Provide technology and implementation expertise to the domain, projects, or client
• Maintain leading-edge knowledge in emerging technologies and frameworks
• Participate in knowledge sharing and lessons learned sessions from project experiences

For this position, you must have:

• Expert JavaScript/HTML/CSS coding skills.
• 2-4 years of professional experience 
• Minimum 2 years of relevant experience in javascript 
• Minimum 1 year of relevant experience in React.js
• Hands-on experience with the implementation of different design patterns
• Proven experience of developing software using the Agile/SCRUM development methodology
• Command of web standards, CSS based design, cross-browser compatibility
• Experience to optimize the performance of the web application;
• Good understanding of page rendering, DOM manipulation, caching, REST API
• Experience of developing the application using  Test-driven Development(TDD)
• Experience of working on LINUX environment
• Attention to detail, Dedication, and Problem-Solving skills.

Nice to Have: 

• Working experience in any of  these technologies and frameworks: D3.js, Node.js, Express.js, Elasticsearch, GraphQL, Redis
• Experience working with start-ups.
• A good learning curve for new technologies.

We provide a competitive stipend and abundant opportunity for talented people to grow faster. Our people (as we call them Kvants) know how to celebrate success (monthly team events, quarterly company events, employee awards, etc.) and work smart to achieve desired goals.

Disclaimer:

Outside Recruiters: Kvantum prefers to recruit candidates directly. We do not accept unsolicited agency resumes. Please do not contact Kvantum employees with unsolicited resumes. Any resume sent by an outside agency without an explicit signed Kvantum generated agency agreement in place will be considered unsolicited and will not be eligible for payment.

Candidates should have worked with Startups (IT Product Firms)

Should be from B2C Firms/Product/SaaS Firms

Key Skills: Python, Golang, Java, Distributed Systems, Cloud, Microservices Architecture, MVC, Design Patterns, Data Structure, Algorithms

Your Experience Across The Years in the Roles You’ve Played

• 6+ years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills

You’ll Be Improving & Responsible For

• Our products engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Engineering management with a strong sense of ownership
• Problem solving with a clear and analytical approach and organized work habits
• Technological innovation in agile product engineering scenarios
• Product and business management principles and metrics