IT Support Engineer

Position Overview:

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

- Monitor for, triage, and resolve live issues in mission critical enterprise environments.

-Active Customer engagements: Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

-Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by implementing solutions the current issues and in time propose new solutions.

-Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.

-Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders, Ensuring product meets the customers’ requirements and align with the overall product vision.

-Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.

-Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.

-Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.

-Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.

- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.

-Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.

-Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning

- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver

- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.

- Strong communication and interpersonal skills with the ability to interact effectively with customers and internal teams across geographies and time zones.

-Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution

- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

-Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Why Join Us:

- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Collaborative and innovative work environment.

- Competitive salary and benefits package.

- Professional growth and development opportunities.

- Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

1. International Certification & Accreditation:

• To issue, facilitate, represent, liaise, and market the courses of international education boards of various countries in India and manage the issuance of official certificates on their behalf.
• To act as an authorized representative and implementation partner for international education boards, ensuring global best practices are adapted to the Indian context.
• To provide end-to-end support for schools seeking international accreditation, including curriculum alignment, training, and regulatory compliance.
• To maintain accurate records and provide seamless digital solutions for certificate management and recognition by Indian universities and regulatory bodies.
• To collaborate with Indian and international higher education institutions, professional bodies, and workforce agencies to ensure global recognition and seamless student mobility.

2. Quality Assurance & Compliance:

• To ensure all services meet industry best practices and legal requirements, conducting regular audits and assessments to maintain service excellence.
• To collaborate with regulatory bodies in India and state education boards to ensure smooth recognition of international certifications in India.
• To partner with global accreditation bodies to align educational standards with international best practices.
• To facilitate cross-border collaboration with international universities, educational research institutions, and professional development organizations to enhance quality assurance in education.
• To establish teacher training and institutional audits for quality assurance in international education delivery.

3. Marketing, Promotion & Stakeholder Engagement:

• To develop and execute targeted advertising campaigns to enhance brand visibility and promote the initiatives of international education boards.
• To establish dedicated outreach programs for schools, educators, and parents to raise awareness about international curricula and certifications.
• To create a professional development network for teachers to enhance their expertise in delivering international programs.
• To engage in corporate partnerships, education foundations, and government programs to drive funding, scholarships, and accessibility for international education in underserved regions.

4. Strategic Partnerships & Expansion:

• To engage in strategic partnerships with government agencies, educational institutions, and private sector organizations to maximize outreach and impact.
• To establish regional support centers across India for seamless administration of international education programs.
• To create global alliances with international universities, accreditation bodies, and research institutions for continuous improvement and recognition of certification programs.

5. Operations, Administration & Data Security:

• To efficiently manage and oversee operational processes related to international educational certification programs, ensuring compliance with regulatory and industry standards.

6. Technology & Digital Transformation:

• To adopt GDPR and Indian data privacy frameworks for robust protection of sensitive student and institutional data.
• To develop online platforms for seamless application, verification, and issuance of international certificates.
• To improve service delivery through data-driven insights and customer feedback.

7. Sustainability & Future Growth:

• To expand service offerings to cater to evolving market needs in international education.
• To establish long-term collaborations with stakeholders to strengthen business sustainability and contribute to corporate social responsibility initiatives aligned with the board’s mission.
• To integrate sustainability-focused education programs, encouraging schools to adopt global best practices in environmental and social responsibility.

8. School Development & Educational Services:

• To own, establish, acquire, run, operate, manage, maintain, develop, promote, administer, and advertise fully equipped schools, play schools, colleges, educational institutes, and universities.
• To establish and operate coaching institutes, study centers, and oral coaching classes that provide professional, technical, vocational, or higher education.
• To support schools with the development of student well-being programs, leadership training, and international teaching standards.
• To develop and implement teacher leadership programs that equip educators with the skills to drive innovation and international best practices in classrooms.

9. Research, Publications & Product Creation:

• To conduct research in the field of education, pedagogy, and curriculum innovation to enhance the quality of teaching and learning.
• To develop and publish academic materials, whitepapers, and educational research that contribute to global knowledge sharing.
• To create multimedia content, including films, documentaries, and digital learning tools, that foster engagement and innovation in education.
• To invest in and develop EdTech solutions, AI-driven learning models, and future-ready educational methodologies to advance student success and institutional growth.
• To collaborate with leading global think tanks, universities, and research organizations to drive educational excellence through data-driven insights and policy recommendations.
• To develop and patent innovative educational tools, frameworks, and AI-driven assessment models that enhance learning outcomes.
• To build an international network of educators, researchers, and policymakers to conduct

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

About

Blend-ed, the brainchild of a team of educationalists and technologists who believe in science-backed learning, is an innovative and technology-rich platform that steps early into the futuristic blended learning system, envisioning a fundamental change in the prevailing conventional teaching and learning cultures. Working with us will be your contribution towards rewriting the history of education and to building the future of learning.

We are looking for a Senior Full Stack Developer to build scalable software solutions in the Ed-tech SaaS domain. In this role, you’ll have the sole responsibility for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end stack, development frameworks and third-party libraries.

Requirement : Technical Lead - Senior Full Stack Engineer.

Location : Bangalore, India.

Work Model : Hybrid

Experience : Preferably 3+ years in a similar role.

Joining Date : Immediate

 Salary : Rs 12,00,000 LPA - Rs 20,00,000 LPA (negotiable) 

Role Expectations & Responsibilities

• Work with product manager/s to ideate software solutions.
• lead the project from conception through implementation.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test, Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Write technical documentation.
• Strong organizational and mentoring skills.

Required Experience & Skills

• Proven experience as a Full Stack Developer or similar role.
• Experience developing web and mobile applications.
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React etc.)
• Knowledge of back-end languages (e.g. Python/ NodeJS etc.).
• Familiarity with databases (e.g. PostgreSQL, MySQL, MongoDB), web servers (e.g. Apache, Nginx)

Desirable Experience & Skills

• Experience with Python web frameworks, specifically Django.
• Experience with React is a plus.
• AWS skills with knowledge of EC2, VPC, S3 etc.
• Experience in containerization (Docker) and container orchestration (Kubernetes).

Why Join Us:

At Blend-ed, we are committed to create a diverse work environment with a range of opportunities for professional and personal development of all our employees. We make learning easier, more efficient, more user-friendly and far more accessible, for all sorts of people, all across the world. As a member of team Blend-ed, you will work on most innovative projects that will revolutionise the learning ecosystem and make a real difference in millions of people’s learning experience.

Work Culture: With a task-driven office culture, we believe that optimal productivity is rooted in each individual's pace and strength, rather than rigid timelines. We follow a flexible work culture along with mutual understanding and support.

Growth at a personal level: Each member of our team gets the best nourishment in terms of opportunities, mental and moral support and a stage for their existing and enhancing skills, ensuring your personal growth alongside the company.

Creativity and Innovation: We root for creativity and innovation at work and this is a fixed formula to keep things interesting. You are welcome to lay your craziest ideas on the table or board for us to have conversations and coffee over.

Work Environment: Situated at Calicut, a bustling commercial centre in Kerala, which is emerged as one of the best cities to live in India in terms of education, health, entertainment, and the environment, our workspace in HiLite Business Park, flanked by the mall and residential areas, offers an environment of networking, convenience and class, which promotes an undeniably better life quality & experience.

Our Values For All Times:

Innovate, Always: We are committed to creativity and novelty because anything remarkable ever was born out of those.

Science-driven: We base the technological developments on theories and findings in cognitive science, making learning a richer experience.

Love it? Learn it! At Blend- Ed, learning is limited only by the amount of inquisitiveness and passion for exploring. We believe in unlimited exploration and pride in seeking knowledge at any cost.

Taller, Together: Growth is a teamwork at Blend- Ed. We work towards growing together, packing in the personal growth of each team member into the company's growth, mutual respect, motivation and inspiration ingrained into our conduct.

Better Tomorrows: Along with our dreams and goals of transforming the education system, we envision a better tomorrow for the world. The very idea of a better future is rooted in hope and we nurture it.

Ethics Uncompromised: Our work culture is founded in a code of ethics that preserves smooth relationships within the company and outside it, in order to meet our goals and other values.

Roles and Responsibilities-

• Planning concepts by studying relevant information and materials.

• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.

• Preparing finished art by operating necessary equipment and software.

• Coordinating with web designers, marketing, printers, and colleagues as necessary.

• Contributing to team efforts by accomplishing tasks as needed.

• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

• Reviewing final layouts and suggesting improvements when necessary
  
  Requirements-
  * Proficiency with required desktop publishing tools, including Photoshop and Illustrator Adobe XD.
  * A strong eye for visual composition.

  * Able to give and receive constructive criticism.

  * Effective time management skills and the ability to meet deadlines.Knowledge of Video Editing preferable (Adobe Premiere Pro / After Effect)
  *Experience with computer-aided design.

Key Result Areas

• Min. 3 years of PHP coding experience in PHP frameworks
• Mandatory knowledge of any/all of these frameworks like CakePHP, Laravel, CI, Zend (Preferably CakePHP).
• Should have strong CORE PHP skills
• Should have strong MYSQL skills - Query writing, Indexing , Store procedure
• Should have API writing Skills with security.