IT Support Engineer

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Job Description – Technical Support Engineer

Job Summary:

We are looking for a Technical Support Engineer to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth functioning of IT systems and applications.

Key Responsibilities:

• Provide technical support to users through calls, emails, and on-site visits.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain computers, peripherals, applications, and IT equipment.
• Troubleshoot LAN, Wi-Fi, VPN, printers, and basic network issues.
• Log, track, and resolve support tickets within defined SLAs.
• Escalate complex technical issues to the appropriate teams.
• Maintain technical documentation and update users on issue resolution.
• Perform preventive maintenance and ensure systems are operating efficiently.

Required Skills:

• Knowledge of Windows 10/11, hardware, software, and troubleshooting.
• Understanding of networking fundamentals, TCP/IP, DNS, and DHCP.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and communication skills.

Experience: 1–3 years in technical support or IT support. Freshers with relevant technical knowledge may also apply.

Qualification: ITI, Diploma, or Degree in IT, Computer Science, Electronics, or a related field.

Job Type: Full-time / Contractual, depending on project requirements.

🚨 We're Hiring: Network Engineer 🚨

ZigZag AI is looking for a Network Engineer with 1+ year of hands-on experience to join our team!

What we're looking for:

🔹 Solid working knowledge of Firewalls & Firewall Rules

🔹 Experience with NVR/DVR systems

🔹 Strong understanding of Port Forwarding & NAT

🔹 Good communication skills — both Hindi and English are a must

Compensation: ₹4 LPA

About ZigZag AI:

Zigzag AI is building the future of operational intelligence. Our AI connects to existing cameras and helps businesses understand what is happening on the ground, spot issues early, and take action faster. From shops and bungalows to hotels, factories, and hospitals, Zigzag helps teams run smoother, safer, and smarter operations every day.

This is not just monitoring. This is AI that drives execution.

Trusted by leading clients such as Tata, Birla, Treebo, JP Minda, Philips, and many more.

If you're someone who enjoys solving real-world networking problems and wants to grow with a fast-paced, mission-driven team, we'd love to hear from you!

#Hiring #NetworkEngineer #ITJobs #FirewallEngineer #CCTV #NVR #DVR #JobOpening #ZigZagAI #OperationalIntelligence

Role Overview

We are looking for an experienced Network Security Engineer to design, implement, maintain, and secure enterprise network infrastructure. The role requires a strong understanding of network security principles, hands-on experience with security technologies, and the ability to troubleshoot complex network and security issues.

The ideal candidate will work closely with network, infrastructure, cloud, application, and security teams to ensure secure, resilient, and highly available network environments. The candidate should be comfortable handling security incidents, performing root-cause analysis, implementing security controls, and contributing to continuous improvement of the organization's network security posture.

Key Responsibilities

• Design, implement, configure, and maintain enterprise network security infrastructure.
• Manage and support network security technologies including firewalls, VPNs, IDS/IPS, secure gateways, and network access controls.
• Configure and maintain security policies, access rules, NAT, VPN tunnels, and related network security controls.
• Monitor network traffic and security events to identify potential threats, anomalies, and unauthorized access.
• Troubleshoot complex network connectivity and security-related issues and perform root-cause analysis.
• Investigate and respond to network security incidents in coordination with security and infrastructure teams.
• Review firewall and network security rules regularly and ensure they follow established security standards and business requirements.
• Support secure connectivity across data centers, corporate networks, remote locations, cloud environments, and third-party networks.
• Participate in network security assessments, vulnerability remediation, and security hardening activities.
• Implement and maintain network segmentation and access-control mechanisms.
• Work with internal teams to assess security requirements for new applications, infrastructure, and network changes.
• Participate in change management, implementation, and post-change validation activities.
• Maintain network security documentation, architecture diagrams, configurations, and operational procedures.
• Contribute to security improvement initiatives, automation, standardization, and operational efficiency.
• Work with vendors and technology partners for issue resolution, upgrades, and technical escalations.
• Ensure network security operations align with organizational policies, industry standards, and compliance requirements.

Required Skills

• Strong experience in network security engineering and enterprise networking.
• Good understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS, routing, switching, VLANs, and network protocols.
• Hands-on experience with enterprise firewalls and security gateways.
• Strong understanding of VPN technologies, IPsec, SSL/TLS, NAT, and access-control policies.
• Experience with IDS/IPS, network monitoring, traffic analysis, and security event investigation.
• Experience troubleshooting network and security issues across complex environments.
• Good understanding of network security architecture, segmentation, and secure connectivity.
• Experience with incident management, change management, and root-cause analysis.
• Familiarity with security best practices, vulnerability management, and network hardening.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders.

Preferred Skills

• Experience with security technologies from vendors such as Palo Alto, Fortinet, Cisco, Check Point, or similar.
• Exposure to cloud networking and cloud security across AWS, Azure, or GCP.
• Knowledge of Zero Trust, SASE, SD-WAN, or network access control concepts.
• Experience with security monitoring/SIEM platforms.
• Exposure to scripting or automation using Python, PowerShell, or similar technologies.
• Relevant certifications such as CCNA/CCNP Security, PCNSE, Fortinet certifications, or equivalent are an advantage.

Key Competencies

• Network Security Engineering
• Enterprise Network Troubleshooting
• Firewall & VPN Management
• Security Incident Handling
• Network Monitoring & Analysis
• Security Hardening
• Root-Cause Analysis
• Risk & Vulnerability Awareness
• Change & Configuration Management
• Stakeholder Communication
• Problem Solving
• Documentation & Process Discipline

IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

Job Summary:

We are looking for an experienced Network Engineer with , Check Point firewalls, network security, and routing protocols. The ideal candidate should have experience in network troubleshooting, firewall configuration, security policy management, and maintaining reliable network infrastructure.

Key Responsibilities:

• Work on Check Point firewall administration, security policies, and rule management.
• Configure and maintain firewall policies, NAT, VPNs, and access control rules.
• Troubleshoot network connectivity issues and firewall-related incidents.
• Implement and support routing protocols such as BGP, OSPF, and static routing.
• Monitor network performance, investigate network issues, and ensure network availability.
• Perform firewall upgrades, configuration backups, and security policy reviews.
• Work on network security, incident resolution, and root cause analysis.
• Coordinate with network, security, and infrastructure teams to resolve technical issues.

Mandatory Skills:

• Network Engineering and troubleshooting
• Check Point Firewall
• Routing Protocols (BGP, OSPF, Static Routing)
• Firewall configuration and security policy management

Secondary Skills:

• Python scripting and network automation
• VPN, NAT, and network security
• Firewall monitoring and troubleshooting
• Incident management and root cause analysis

Job Summary

We are looking for an experienced Network Engineer with strong expertise in network security, firewall administration, Check Point, Juniper SRX, routing protocols, and Python scripting. The candidate will be responsible for managing, configuring, troubleshooting, and optimizing enterprise network infrastructure while ensuring secure and reliable connectivity.

Key Responsibilities

• Configure, manage, and troubleshoot enterprise network devices, firewalls, and security appliances.
• Administer and maintain Check Point firewalls, including security policies, NAT rules, VPNs, and access control.
• Manage Juniper SRX firewalls, including security zones, policies, NAT, IPsec VPNs, and threat prevention.
• Implement and troubleshoot routing protocols such as BGP, OSPF, EIGRP, and static routing.
• Perform network troubleshooting related to connectivity, packet loss, latency, routing, and firewall traffic.
• Configure and maintain site-to-site VPNs and remote-access VPN solutions.
• Monitor network performance, analyze traffic logs, and investigate security incidents.
• Perform firewall rule reviews, configuration backups, software upgrades, and security patching.
• Develop Python scripts to automate network configuration, monitoring, reporting, and routine operational tasks.
• Work with network monitoring tools, packet analyzers, and logging platforms to identify and resolve network issues.
• Participate in incident management, root cause analysis (RCA), change management, and network maintenance activities.
• Maintain network documentation, configuration standards, and operational runbooks.

We are seeking a highly motivated and CCNA-certified Network Engineer to join our team. This role is ideal for someone with strong technical skills and a passion for network infrastructure. You will be responsible for designing, implementing, managing, and troubleshooting our network environment to ensure optimal performance and user experience. 

Job Description

Education Qualification

Label Value Education Qualification Engineer - B.E / B.Tech / MCA

Skills

Primary -> Technology | WAN/LAN/Security | 4 - Advanced 

Primary -> Technology | Cisco | 4 - Advanced 

Primary -> Technology | Palo alto | 4 - Advanced 

Primary -> Technology | Fortinet | 4 - Advanced 

Primary -> Technology | Meraki | 4 - Advanced 

Secondary -> Technology | Zscaler | 4 - Advanced 

Tertiary -> Technology | Cloud Networking | 4 -

Advanced Certification Technology | NSE4 | PCNSE | CCNP | ECMS1 | ZIA/ZPA - Admin | AZ-900/AWS solutions architect (associate)

Contract - 6 Months

Experience - 10-12 years 

Qualifications

• 8+ years of relevant technical I.T. infrastructure or operations experience.
• Experience with, and ability to design, deploy, manage, and troubleshoot wireless & wired network equipment and protocols in a medium-large campus environment.
• In-depth knowledge in WAN transport systems/services, Telecommunications systems/service, LAN switch technology (including Spanning tree, VTP domain management), routing protocols (EIGRP, OSPF, BGP4), Software-Defined technology (SD-WAN).
• Proven ability to manage a multi-vendor WAN, multi-protocol routing, including but not limited to NHRP, EIGRP, BPG4, OSPF and RIPv2.
• Strong hands-on experience on Fortinet SD-WAN, Forti Switch/AP, Forti-Manager, Forti-Analyzer, Fortinet Firewalls.
• Hands-on experience on Switching, Wireless, Firewall and Load balancer technologies (Any OEM).
• Demonstrated ability to manage multiple projects in an efficient manner.
• Proven experience of LAN/WAN/Security design & implementation experience; completing projects wing2wing from planning>design>implementation.
• Work with project managers and other teams to achieve project deadlines.
• Demonstrated excellence in communications, presentation and customer focus skills.
• Certified in Fortinet NSE4 or higher.

Deliverables

• Understand / discuss solution with customer and internal technical teams.
• Take ownership of HLDs and LLDs for SDWAN implementations.
• Build customer relationships to gain a deep understanding of business and technical requirements.
• Implementation of solutions and achieve successful implementation within proposed Project timelines.
• Provide customers with technical guidance that is based on strong technical skills and informed by the customer’s needs.
• Help leads with process improvement – like pre-approved change template creation, effective implementation of internal processes.
• Act as technical mediator between Solutions Team, Product team to review new product implementation guides.