11+ ISP Jobs in Mumbai | ISP Job openings in Mumbai

We have an urgent requirement for Network Field Engineer Candidates who are based in Mumbai only.

Please find the skills_ Network Field Engineer.

• Candidate must have worked in Field with the internet provided by any company.
• ISP ( Internet Service Provider)
• Hand On experience and Knowledge of LAN, WAN, VLAN, Wi-Fi, and router installation.
• Setting Up Network structure.

Occupational Health & Safety Management;

Handling posermnent official's visits and its timely compliance, ensure renewal of fire NOC, Petroleum NOC, on site emergency plan approval etc.

Develop a safe, pollution free work environment and robust EHS Culture at site

To enhance engagement of employees for building EHS culture

Improve the awareness and capabilities of people at suite on EHS

Implementation of EHS Global Standards, Like work permut system, LOTO Pemit, contractor safety management, chemical safety management. Personnel protective equipment, Incident reporting and investigation, Risk Assesment and process hazand analysis, change control management, Employee Engagement, Machine Safety procedure etc.

Evaluation of training need assessment and ensure the compliance as per calender

EIS round on monthly basis with engaging department SLT's, shift in charges and EHS profesionals

Creating awareness among employees and workers by celebrating EHS Programs - National Safety Week, Road Safety Weck, Fire Service week etc.

Encourage near miss reporting, employee's reward and recognitions.

Development of departmental EHS coordinators, encourage them to report unsafe observations, near miss reporting conducting department EHS meet, participation in EHS promotional activities.

Ensure electrical safety with coordination engineering department,

Conducting job safety analysis, Risk Assessment & Process hazard analyus. Ensure standard PPE's requirement, use of need base PPE's and its safe disposal

Encourage and ensure incident reporting & investigation, root cause analysis and compliance of corrective action and preventive action,

Ensure emergency preparedness and response compliance and ready to operate 24X7 fire Extinguishers, Fire Hydrant System, Fire alarm system, Public Announcement System, SCBA Safety shower, Spill control Kit, ambulance etc.

Ensure pressure vessel, Lifting tool tackles, hoist and lifts etc testing and compliance, form-9, form-33 etc.

Workplace health & hygiene monitoring

Ensure the compliance of EHS legal register and compliance register

Ensure the compliance of local EHS procedures, EHS Manual, EHS Policy, On site emergency plan.

The role of the Key Account Manager - Sales is to bring new clients to Excellent Publicity through online & offline reach out and the below-mentioned work is carried out:

• Building the pipeline: Build a list of potential clients, reach out to them, fix meetings, gather requirements, share plans and get business. While there is a team to assist, the primary responsibility of pipeline building lies with the Account Manager
• Fixing Meetings: Reach out to the advertisers through cold calls/emails from the pipeline and set up meetings.
• Gather requirement: Use the meetings to gather requirements. In case there is no immediate requirement, maintain a relationship with the potential advertisers for future requirement
• Addressing the client requirements: Work closely with the media managers to address the client queries
• Campaign execution: Execute and monitor the campaigns. Remain the single point of contact for the advertiser in Excellent Publicity
• Maintain PR: Keep putting up efforts to increase business from existing clients.
•  

Other important skills and traits required to succeed in this role and Excellent Publicity, in general:

1. Good at identifying potential SMEs and Startups who can advertise

2. Ability to research and find relevant contacts in these organizations

3. Ability to understand client requirement and pitch relevant solution

4. Strong communication skills

5. Reliable and can work independently with minimum supervision

Job description

Language known: English / Hindi

Industry: Healthcare / Fitness/ wellness

Education and Experience

· Candidate should be a graduate / Undergraduate

. Six months of healthcare domain would be preferred.

· Excellent Communication skills and listening skills

Responsibilities

·  Have to resolve customer queries over Calls

·  Answering queries politely and provide accurate replies to the query.

· Directing calls to the concerned department and services of the company

·  Diagnostics Knowledge preferable

Key Skills

Customer care, Good communication skill , Telecalling, English, Hindi

• Responding to customers in a timely manner
• Monitoring, tracking and reporting on feedback and online reviews
• Organizing and managing events to boost brand awareness
• Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
• Gathering, analyzing and reporting customer satisfaction and feedback to management
• Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
• Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
• Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
• Liaising with the PR team to build the brand and increasing awareness using brand evangelists
• Co-ordinating with the brand ambassador team once we get one on board
• Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
• Building relationships with customers, industry professionals and journalists
• Staying up-to-date with digital technology trends

Desired Candidate Profile

• Ability to identify issues in the existing system and processes and come up with innovative solutions
• A heavy focus on details
• Strong people connection
• Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
• Ability to build long term relationships with potential customers
• Entrepreneurial ownership    

- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.

- Hands-on experience of using reactive frameworks like Redux, NgRX.

- Strong understanding of using UI testing frameworks like Jasmine, Mocha.

- Focus on building reusable components by employing Design patterns.

- Ability to remote diagnose user issues (With or without tools).

- Strong understanding of Object-oriented concepts.

- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.

- Ability to diagnose development issues independently.

- Self-motivated learner.

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com