Do you have the skills to make a mark in the healthcare industry? Read on for more details. Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life. As Customer Care Executive, you will be handling queries from international customers on call What you will do: Handling customer tickets & providing support via email Handling Facebook comments and chat process Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services. Will troubleshooting problems and coordinating with various internal departments to resolve problems. Interacting with customers by phone, e-mail or online chat concerning various care issues. Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. Soliciting cross-selling and up-selling opportunities within the customer care experience. What you need to have: Looking for Male candidates only Candidate should be ready to work during night shift (US working time) Experience Required - 2 years , BPO, Customer Support, Call Centre Required Skill Set: Excellent fluency in spoken English Capable of speaking in American accent (preferred) Strong command over written English Qualification: Graduate English Hons. (Preferred)
Our client is one of the largest online tech education company in India, focusing on courses on C++, Java, Python, Android, Machine Learning, Data science, WebDev, interview prep, tech aptitude etc. They are the most preferred technical course platform for students in India and currently has a monopoly position across the college market in India.With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech. As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team. What you will do: Coordinating and facilitating call calibration sessions for the teams. Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed. Identifying process gaps and fixing them to ensure that the process is streamlined. Training and coaching the team members to help them improve the quality and deliver the required performance. Undertaking various initiatives to ensure high standards of quality across all teams. What you need to have: Should have experience in call auditing and call monitoring. Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry. Good with MS office skills like excel, word, powerpoint etc. Confident and Presentable Excellent Communication Skills B-Tech or IT Background Preferable (Not Mandatory)
Create and maintain leads and target lists for potential new customers over the phoneo Identify potential target areaso Identify sales blitz opportunitieso Provide continuous reporting on sales achieved o To create and maintain a win-win relationship with new and current customerso Update all internal systems to properly track potential customer and customercontacts Update the CRM with lead information Track changes on leads Input and update information on customer conversations
We are a digital Real estate Startup which has a vision to make home buying experience for everyone peaceful and negotiation free. We are making this possible by creating a viable ecosytem between the buyer ,broker and the builder where builder also gets our inventory management system called REAA(Real Estate Assets Aggregator).