Business Process Outsourcing (BPO) Jobs in Pune

About us: GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception.  We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra). About the role: We are looking for a Learning and Development (L&D) Manager to help our employees advance their skills and knowledge. In this role, you should be passionate about helping people learn and grow.  Excellent communication skills are essential.  If you also have experience designing e-learning courses and managing budgets, we’d like to meet you. Ultimately, you will help our company succeed by training and developing its people. What we’d like to see: Create and execute learning strategies and programs Evaluate individual and organizational development needs Implement various learning methods companywide (e.g. coaching, job-shadowing, online training) Design and deliver e-learning courses, workshops and other trainings Assess the success of development plans and help employees make the most of learning opportunities Help managers develop their team members through career pathing Track budgets and negotiate contracts Hire and oversee training and L&D Specialists Must Have: Proven experience as an L&D Manager, Training Manager or similar Prior experience in BPO/KPOs is a plus Current knowledge of effective learning and development methods Familiarity with e-learning platforms and practices Experience in project management and budgeting Proficient in MS Office and Learning Management Systems (LMS) Excellent communication and negotiation skills; sharp business acumen Ability to build rapport with employees and vendors BSc/BA in Business, Psychology or a related field Professional certification (e.g. CPLP) is a plus You would love to be a GigIndian because you get: Freedom to implement your own ideas and coming up with new strategies Excellent perks and benefits A pretty unique & competitive culture and a damn cool set of colleagues Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals

Details:: Experience: 1 Yr. to 4 Yrs. in B2B Lead Generation Industry only as a TL Candidate Type:Male Candidate Only No. of positions: 4 NOS Required Average tenure in the past company: 6 Months (Minimum) Salary Range: 28,000/- to 40000/- (totally depending upon the experience & last salary in hand) Shifts: Should be comfortable with rotational shifts. Majorly Night shifts Required Skills:: Day to day Team Management including shrinkage and Must haveex[erience in CDQA(contact discovery & qualityassurance). Must be from B2B lead generation domain. Coordination with inter-dept managers for projects / campaigns you own Ensure timely delivery of campaigns with highest efficiency and quality Improve team productivity by coaching, mentoring and Ability to effectively coach colleagues and communicate with senior management. Experience of incentivising and motivating a sales focused team Meet monthly goals and KPIs for self and for Customer service experience and the ability to Deal with difficult customers. Create, maintain and publish productivity and related reports Manage and solve client queries required Candidate profile Excellent written and verbal communication skills Should have excellent soft skills Well versed with MS office (MS Excel) Should be a team player

About us: GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (remote flexible jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception.    We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Cr from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra. About the role: We are seeking an Operations Manager -Voice Process who has an eye for research customer segments, clients, and strategies to increase qualified leads. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, business development, and marketing managers. Roles and responsibility: Develop new business mass communication such as email to introduce the solutions/services and identify appropriate customers within the target market. Implementation of a new marketing strategy (both offline and online)Lead Generation by use of internet technologies and social media. Maintains relationships with clients by providing support, information, and guidance. Willing to update product knowledge on an ongoing basis. Training and monitoring lead generation team for developing quality leads Conduct staff performance reviews to assess needs, cost/benefit analysis and other operational strategy assessments. Establish a high standard for productivity, quality, customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. Maintain consistent professional improvement through company provided workshops, tracking trends and active participation in team projects   Must Have: Strong account management skills with 3-4 years experience in the  market Should be ready to take up the challenge and meet targets judged on the number of leads generated A proven track record of strong client relationships client service skills Must have excellent account management/lead generation and appointment setting skills Excellent communication skills; the ability to call, connect & interact with prospects Enhance own development by taking responsibility for staying informed and up to date with industry knowledge. Nice to have: Well-developed communication skills, both verbal and written. Strong organizational skills to juggle multiple tasks within the constraints of timelines Ability to establish successful working relationships. He/she should be a self-starter and should be able to motivate others to improve their quality of work. You would love to be a GigIndian because you get: Freedom to implement your own ideas and coming up with new strategies Excellent perks and benefits A pretty unique & competitive culture and a damn cool set of colleagues Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals

Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.

Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.

JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.