Business Process Outsourcing (BPO) Jobs in Pune
4+ Business Process Outsourcing (BPO) Jobs in Pune | Business Process Outsourcing (BPO) Job openings in Pune
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Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
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Pune
0 - 3 yrs
₹1L - ₹3L / yr
Customer Support
Business Process Outsourcing (BPO)
Communication Skills
Will be doing International calling.
Easy process.
Medical KYC Process.
Night Shifts.
Free Food
Free Cab within range.
FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available.
We are looking for immediate joining.
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Pune
1 - 2 yrs
₹2L - ₹2L / yr
English Proficiency
Business Process Outsourcing (BPO)
Sales
Tech Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
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Pune
1 - 7 yrs
₹2L - ₹4L / yr
Tech Support
Communication Skills
Telesales
Business Process Outsourcing (BPO)
JOB DESCRIPTION TECHNICAL ASSOCIATE
1. Work with International Clients (US UK AUS).
2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC)
3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones
4. Fixation of Virus & Malware Intrusion Etc.
5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues.
6. Microsoft certified
JOB SPECIFICATION:
1. Fluent English Communication Skills.
2. Undergraduate / Graduate
3. Attention to detail.
OFFERING:
SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL
KEY ACTIVITIES:
1. Provide Technical Support to International Customers through REMOTE.
2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
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