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Business Process Outsourcing (BPO) Jobs in Pune

5+ Business Process Outsourcing (BPO) Jobs in Pune | Business Process Outsourcing (BPO) Job openings in Pune

Apply to 5+ Business Process Outsourcing (BPO) Jobs in Pune on CutShort.io. Explore the latest Business Process Outsourcing (BPO) Job opportunities across top companies like Google, Amazon & Adobe.

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Serviced Based Company

Serviced Based Company

Agency job
via Trigent Software by Priyanshu S
Bengaluru (Bangalore), Pune, Mumbai
0 - 4 yrs
₹3L - ₹4.8L / yr
Communication Skills
Customer Support
International BPO
US Voice Process
International experience
+2 more

What you'll do


Greetings from Trigent Software!!


Hiring for Customer Support Executive -International Process


**Only candidates who have excellent communication can apply**


Role: Customer Support Representative


Process: Voice


Mode of Work: Work from Office


Location: Bangalore


Working Days: 5 days


Shift: US Shift


Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)


Salary: 0 months to 7 months - 3 LPA


8 months to 5 years - 4.8 LPA



Responsibility:


Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.


Create focused communications to reinforce existing processes or introduce new ones.


Help manage the tools used for agent communications.


Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.


Rounds of Interview: VERSANT > CD > OPS


Preferred Candidates Profiles:


* Candidate should be comfortable working in US Shift


* Candidate should be comfortable working in a Contractual role


Perks and Benefits:


* 2 way cab facility




Regards,


Trigent Software


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Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
BPOS
+1 more

Responsibilities

  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


Requirements

  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.



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Blue Planet Infosolutions Pvt. Ltd., India
Pune
0 - 3 yrs
₹1L - ₹3L / yr
Customer Support
Business Process Outsourcing (BPO)
Communication Skills
Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.
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Tropicool Car Gadgets

at Tropicool Car Gadgets

2 recruiters
Khushboo Shinagare
Posted by Khushboo Shinagare
Pune
1 - 2 yrs
₹2L - ₹2L / yr
English Proficiency
Business Process Outsourcing (BPO)
Sales
Tech Support
Tropicool is a car electronics & accessories manufacturer since 2002. India's top 20 companies in car accessories. Tropicool develops products for automobile manufacturers like Tata, Mahindra, Volvo, Ashok Leyland, etc. Customer Support & Sales Coordinator responsible for handling Tropicool's customer support calls and responding to customer complaints , sales requests, etc. Involves registering customer complaint, coordinating with Service Centres to resolve the issue and communicating with customer by Email. Good Understanding and getting trained on Company's products, answer customer queries, send quotations, proforma invoices etc. Assisting the Sales team with Pre-sales activities. Timing: 9.30am -6.30pm, no late shifts.
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Dhanush Tech

at Dhanush Tech

1 recruiter
Nishant Chhabria
Posted by Nishant Chhabria
Pune
1 - 7 yrs
₹2L - ₹4L / yr
Tech Support
Communication Skills
Telesales
Business Process Outsourcing (BPO)
JOB DESCRIPTION TECHNICAL ASSOCIATE 1. Work with International Clients (US UK AUS). 2. Sales and Delivery of Technical Service and Support for APPLE(iOS, MAC) 3. Troubleshoot and resolve client tech issues related to MAC Deskstop, ipad, iPhones 4. Fixation of Virus & Malware Intrusion Etc. 5. Well known company in delivering outstanding customer by performing accurate and timely technical troubleshooting to resolve issues. 6. Microsoft certified JOB SPECIFICATION: 1. Fluent English Communication Skills. 2. Undergraduate / Graduate 3. Attention to detail. OFFERING: SALARY + INCENTIVES (BEST IN TRICITY) + CAB FACILITY + ONE MEAL KEY ACTIVITIES: 1. Provide Technical Support to International Customers through REMOTE. 2. Providing Technical Support related to any of the Product lines like computers, laptops, Operating system (Windows, iOS, Android), browser, email, chat , anti-virus, firewall, router, printer, scanner, computer hardware etc.
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