Telemarketing Executive

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

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• Maintain UNIX/Linux Operating System
• Create and maintain environment for running batch jobs associated with daily batch cycle and batch reporting subsystem
• Work with LAN/Network personnel to ensure compatibility with LAN applications and peripheral hardware to provide end users with reliable and stable working environment
• Support and maintain other vendor database software installed on the LAN servers
• Perform User Access Management.
• Experience supporting day-today administration functions including user account management and script creation
• Apply Patches and Upgrades as necessary. Perform tasks for Backup and Recovery Management including High Availability
• Install and configure storage arrays and allocate SAN and NAS storage to different OS platforms and/or administer ZFS storage pools, file system, snapshots, and clones.
• Experience in Linux hypervisors KVM, XEN.
• Good knowledge on open stack administration and service operations.
• Good experience on veritas net backup software.
• Strong experience in public clouds AWS, AZURE, GCP.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNM
• Good understanding on AWS outposts hybrid environment.
• Good experience in the windows server and OS side.
• Experience in Monitoring platforms like Zabbix, ELK, Grafana.
• Troubleshoot Hardware Issues, Installation, and testing of computer peripherals
• Perform/Implement Security Monitoring and audit to identify any possible security intrusions or breaches.
• Collaborate with other teams and team members to develop automation strategies and deployment processes

Qualifications:

1. Degree in Computer Science, Computer Engineer, or other related courses
2. Minimum of 10 years’ experience
3. In-depth knowledge of Linux: RedHat, CentOS, Debian, etc.
4. In-depth knowledge in Linux virtualization
5. good knowledge of UNIX and LINUX Operating systems, file systems, storage environments, and networking protocols
6. Knowledgeable in Unix, Linux, Unix, Linux shell scripting. Practical scripting skills in Shell, PERL, Batch, Python
7. good DBA skills MySQL, MariaDB, PostgreSQL, Timescale, MongoDB
8. Basic Messaging and Collaboration concepts and tools, Server Virtualization
9. Practical understanding of Networking - routing, subnets, UDP, TCP, IP, and VLANs
10. Backup and Storage Management (Netback up mandatory).
11. Familiar and can identify or interpret crash dump files and core dump files and monitor System Logs

Great opportunity to work in Roots Innovations Pvt.ltd., We simplify the RPA (Robotic Process Automation) platform with AI-powered Bots to manage business processes & compliance for all types of industry sectors.

Profile – Backend Developer (Node JS)

Educational Qualification: BE/B.Tech/BCA/BCS/MSC/MCA/MCS/M.Tech(Certification course will be Advantage)

Experience - Fresher

Job Description:

· Implement a robust set of services and APIs to power the back-end application

· Optimize application for maximum speed and scalability

· Implementation of security and data protection

· Follow and understand architecture design and implementation on
development, testing, implementation, and documentation.

· Conduct reviews and conduct team training on the complex features of NodeJS.

· Analyze business/functional requirements and translate them into
concrete tasks

· Manage Product releases

Skill Set Required:

· Knowledge on NodeJs or any NodeJS frameworks

· Good knowledge of Relational and NoSQL databases (MongoDB)

· Exposure to Cloud Environments like AWS, MS Azure or Google Cloud

· Knowledge of an interest in Agile Methodologies, such as Extreme Programming (XP) and Scrum

· Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

We are looking for a driven, talented full-stack developer, obsessed with coding to join our development team. We have been called the hottest SaaS startup in the interior design space many times, so if you join us, you’ll have the rare opportunity to build a product like Canva from scratch! Not just that, you’ll get to learn various exciting technologies that power products like Figma. 

So if you’re smart, curious about new digital technologies, and moonstruck about the quality of your code: You have a love-hate relationship with code bugs – you hate to see them, but if they do pop up once in a while, you are amazingly efficient at throwing them out of your code, with love. - this job is yours!

Requirements:

• 3 years experience on MongoDB, Express, VueJs/ react.js and NodeJs(MEVN stack)
• Hands-on with JavaScript with detailed knowledge of browser peculiarities
• working experience on Node.js/Python/Java, on the server; Express JS; MongoDB and VueJs/react.js/NuxtJs on client side.

Oh and just like everyone else, we love bonuses too. Any work experience in the below would be a sweet add on:

• Experience with cloud technologies such as AWS

• Creating robust and secure RESTful web services in XML and JSON, JavaScript, jQuery

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately