We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. Responsibilities and Duties -Contacting potential or existing customers to inform them about a product or service. -Advises present or prospective customers by answering incoming calls on a rotating basis -Influences customers to buy or retain product or service by following a prepared script to give product reference information. -Setting up meetings with potential clients and listen to their wishes and concerns -Maintains database by entering, verifying, and backing up data. -Handle grievances to preserve the company’s reputation
PurpleRain is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the fastest growing company and provide exceptional customer service on a consistent basis. PurpleRain currently has openings on the day, night and graveyard shifts in its Indiranagar location Bangalore. Description about the Role: • Front line support via live chat and telephones. • Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting and VPN plans and services. • Provide technical support for level one escalation issues via helpdesk. • Performs miscellaneous job-related duties as assigned by the supervisors and management.