business development associate

Hello All,

We are hiring for AR callers, SR-AR callers into RCM US healthcare.

Specialty in Denail management

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Must have

• Minimum 5 years of Testing experience , with at least 3 years of Test Automation
• “Automation first” attitude.
• Strong sense of accountability and ownership.
• Good team player and communicator with a flexible, customer-driven attitude.
• Agile / Lean attitude and mindset.
• Believe in daily improvement, easily adapt to change and have fun while doing it.
• Work well independently and within a team.
• Knowledgeable about different Software Delivery Lifecycles.
• At least 1 year experience in using at least one tool for:
• Test automation tools: Selenium Web driver, Postman, RestApi Automation
• Non-functional testing: JMeter, HP LoadRunner
• BDD: Cucumber, Specflow
• Scripting/ programming languages: C# (mandatory),JavaScript,Java
• CI/CD: TFS, Bamboo
• GIT: GitLab, Bitbucket
• Deployment tool: Octopus
• At least 1 year proven experience of agile testing in Scrum/Kanban, under BDD.
• Good knowledge of testing aspects (both manual and automated), test data generation and management, reporting.

Role

As an iOS developer, primarily revolves around designing, developing, and maintaining

mobile applications for devices running Apple's iOS operating system, such as iPhones,

iPads, and iPod touches. you must be proficient in coding in Objective-C and Swift and

familiar with Cocoa Touch and other core technologies. The main tasks include developing

user interfaces and coding for functionalities.

Experience

 Should have 5+ years of hands-on experience in iOS development. Strong experience

in Objective C and Swift.

 Working knowledge of the general mobile orientation, architecture, trends, and

emerging technologies.

 Solid understanding of the full mobile application development life cycle.

 Must have good analytical, debugging, and problem-solving skills.

 Self-starter having the ability to independently acquire the knowledge required in

succeeding his job.

 Good communication skills. Should be able to discuss requirement for stake holders

like, Product Owner and other Business stakeholders.

 Proficient with Swift 4 above.

 Strong understanding of MVVM Architecture and should be able to demonstrate

working experience.

 Strong knowledge of Design patterns.

 Strong with Auto layout and Storyboard for proficient user interface creation.

 Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics

and Core Text.

 Experience with Online/Offline storage, threading, and performance tuning.

 Familiarity with RESTful APIs to connect iOS applications to back-end services.

 Knowledge of UX standards.

 Should have experience with Unit Testing - XCunit and UITesting- XCUI.

 Understanding of Apples design principles and interface guidelines.

 Review code, follow best practices for coding guidelines.

 Proficient with writing reusable code.

 Familiarity with cloud message APIs and push notifications, social media integration,

and integration of analytics

 Knack for benchmarking and optimization  Proficient understanding of code versioning tools (Git, Swift Package Manager,

Cocoa Pods)

 Familiarity with continuous integration

 Knowledge of Appstore Deployment process/norms

 Good knowledge of Certificate and Profile creations

 Good knowledge of distribution builds for testing over TestFlight or similar

distribution tools

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities :

Build relationships with prospective clients

Maintain consistent contact with existing clients

Manage sales pipeline

Analyse the market and establish competitive advantages

Track metrics to ensure targets are hit

Qualifications: Bachelor's degree

1+ years in B2B sales industry Experience in full sales cycle including deal closing

Demonstrated sales success

Strong negotiation skills

Strong communication and presentation skills

Industry Education Management Employment

Full Stack Web Developer

Job Location: Bengaluru

Job Type: Full Time.

Education:

Bachelors in Computer science/Information or any related stream with desired work experience.

Overview:

We are looking for a talented Full Stack Web Developer to create amazing user interface based web application with clean and artful web design skills. The engineer would be responsible for architecting, designing, developing and deploying scalable web application. We are building a strong and dedicated team focusing on developing web application for multiple client requirements and in-house projects.

Roles & Responsibility:

1. Write high performance, clean, scalable and quality web applications under given timelines.

2. Architecting, designing and deploying web application for various cloud platforms like AWS, Azure, GCP.

3. Identifying bottlenecks, bugs and devise solutions for these problems.

4. Responsible for both front-end and back-end development.

5. Participate in requirement analysis, documentation with business partners.

6. A standout colleague but should be able to work independently too.

Requirements:

1. 1-2 years of work experience as Full Stack Web developer.

2. Experience in web application development with exposure to both frontend and backend development.

3. Ability to produce well documented code with excellent debugging capabilities.

4. Strong Communication skills

5. Expert in any of the following programming languages Java, JavaScript(NodeJs), Python.

6. Experience in web development frameworks like Django, Flask.

7. Experience with front end technologies HTML5, CSS, Angular, React Js.

8. Experience in developing and integrating REST, SOAP APIs.

9. Familiarity with databases like MySQL, MongoDB etc.

10. Familiarity with web servers Apache, Ngnix etc.

11. Good understanding of OOPs and Web design patterns.

12. Willing to learn and implement latest technologies.

Bonus:

1. Good knowledge of revision control tools such as Git, Bit Bucket, Source tree

2. Experience in using multiple IDE and different application development frameworks.

3. Experience in mobile application development is added advantage

4. Industry level certification on web application development and design or cloud platform would be much appreciated.

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus