5+ Business Process Outsourcing (BPO) Jobs in Ahmedabad | Business Process Outsourcing (BPO) Job openings in Ahmedabad

Job description (READ PROPERLY BEFORE APPLYING)

ONLY FOR SALES ORIENTED CANDIDATES

Job Profile: Business Development Associate (BDA)

Working Days: 5 days work week (Monday & Tuesday Week Offs)

Academic Qualification: Any Graduation

Role Location: Maharashtra, Delhi NCR, Gujarat, Madhya Pradesh, Kolkata

Post-training : INR 10 LPA (5 LPA Fixed Pay + 2 LPA Travelling Allowance + 3 LPA Variable Pay)

During training program of 2 months - INR 5 LPA (3 LPA Fixed Pay + 2 LPA Incentive Pay)

Description:

- You will start your journey at BYJU'S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU'S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey.

- Your key role will be to connect with students and parents across the country about one of the world's most loved learning apps and how it will help students learn not just for exams, but way beyond.

- This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city.

- Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU's personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off.

- This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU's Learning App to understand the magic of the BYJU's courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU's.

Job Type: Full-time

Salary: 23,000.00 - 53,000.00 per month

Employment Type

Full-time

Good communication and convinience sklills,
Fluent English 
Prefer Night shift 
This concept is known as Business process outsourcing (BPO), it is a process of contracting people from a third party service provider to do non-core work of the organization. ... Getting a job in an international BPO is not very tough when it is prepared regularly.

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

 

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Greetings from AppItSimple Infotek Pvt Ltd !! We are looking to hire Lead Qualification Executive/Telecaller/BPO Exectutives for Ahmedabad location. Roles & Responsibilities : -Contact leads and creating rapport by calling -Collect information from the customer on their software required in order to offer them the proper solution which will help them to take correct product with complete knowledge -Explain features, advantages and benefits of software categories (adequate training will be given) -Explain features, advantages and disadvantages of various software in a software category (adequate training will be given) -Maintaining the customer data base -Documents transactions by completing forms and record logs. Requirement : -Should be able to operate computer efficiently -Good communication skills -English speaking – Mandatory -Freshers can also apply Organisation Profile : AppItSimple Infoteck Pvt Ltd. is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014. It is headquartered in Ahmedabad,Gujarat and is better known for its innovative “Digital Products” - Software Suggest and CallHippo. We are a growing team of Professional experts coming from diverse backgrounds who have keen expertise in dealing with Digital Products. A flexible work environment, high level of empowerment, involvement in company’s business decisions, leadership development through mentoring, skills development initiatives are the big takeaways at AppItSimple Infotek. SoftwareSuggest : First of its kind, SoftwareSuggest is a pre-eminent, privately held largest software discovery and recommendation platform in India. SoftwareSuggest list, review, compare business software and offer free consultation to its customers. SoftwareSuggest Drives a monthly traffic of more than 2,75,000 and generates more than 6000 leads a month. SoftwareSuggest clients are some of the biggest name in the India’s software market – Tally, MARG, GreytHR etc. We are not limited to national boundaries, our International clients includes ZOHO, BambooHR, FreshBooks etc. SoftwareSuggest have helped 116839 business to find the right software. Some of our happy customers are BookmyShow, Airtel, Shopper Stop etc. URL : https://www.softwaresuggest.com/ Company Address : Appit Simple Infotek Pvt Ltd. Signature-2, Block-D, Third Floor, Sarkhej Sanand Cross Road, Ahmedabad-382210. Thanks & regards Sukanya K Talent Acquisition Team AppItSimple Infotek Pvt Ltd