
Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)
Designation: Process Trainer
Department: Training & Development – Domestic BPO
Location: Gurugram (Onsite)
Relevant Experience Required
- Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
- Total experience: 4+ years in Training & Development roles preferred
Key Responsibilities
- Deliver end-to-end new hire training aligned with client processes and organizational standards
- Conduct refresher training for existing team members to ensure continuous performance improvement
- Develop and manage training modules, PPTs, and learning materials prior to training sessions
- Handle mock calls, live call barging, and post-training handover assessments to the Process Head
- Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
- Create engaging and instructional content using a variety of training formats and techniques
- Provide training on objection handling, rebuttal strategies, and customer interaction excellence
- Act as a single point of contact for managing process updates and disseminating information across teams
- Maintain and update training manuals, SOPs, process documents, and course content regularly
- Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
- Drive result-oriented improvement programs for existing staff to enhance efficiency and quality
Qualifications & Skills
- Graduate degree in any discipline
- Proven experience in training and development within Domestic BPO environments
- Excellent verbal and written communication skills in English and Hindi
- Strong presentation, content development, and feedback skills
- Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
- Proficiency in MS PowerPoint, Excel, and digital learning tools

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Job Title: Aptitude Trainer
Location: Coimbatore
Experience: 3–4 Years
Salary: ₹25,000 per month
Job Description: We are looking for an experienced Aptitude Trainer with 3–4 years of experience to train students and job aspirants in quantitative aptitude, logical reasoning, and verbal ability.
Responsibilities:
Conduct aptitude training sessions.
Prepare study materials and practice tests.
Assess student performance and provide feedback.
Help students improve problem-solving and analytical skills.
Requirements:
0–3 years of experience as an Aptitude Trainer.
Strong knowledge of Quantitative Aptitude, Logical Reasoning, and Verbal Ability.
Excellent communication and presentation skills.
Ability to engage and motivate learners.
Salary: ₹25,000 per month.
Interested candidates can share their resume or contact us for further details.
The purpose of Job is to execute & deliver programs as per the Training framework for the organization.
Technical Skills
⮚ Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.
Training Delivery & Program Execution
⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes
⮚ End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects
Operations & Communications Management
⮚ Execute and Support Training Partners with the training initiatives and ensure smooth deployment
⮚ Innovating mediums of communication to increase mindshare of the stakeholders within the organization
⮚ Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders (Internal & External)
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.
Qualification :
-
Work experience- Minimum 0-4 years, 0-2 years in L & D or HR
-
Preferred from BFSI or MFI
-
Aged below 28 years
-
Certification in Learning & Development will be an added advantage
We are looking for a dynamic and experienced Sales Trainer to design, deliver, and evaluate sales training programs that enhance the performance of our sales team. The ideal candidate should have strong sales expertise, excellent presentation skills, and the ability to coach individuals to achieve business targets.
Key Responsibilities
Design and deliver engaging sales training programs for new hires and existing sales teams.
Conduct induction training for newly joined sales executives and counselors.
Train employees on sales techniques, objection handling, customer engagement, negotiation, and closing strategies.
Develop training modules, presentations, role plays, and learning materials.
Conduct product and process training to ensure complete understanding of offerings.
Assess training effectiveness through evaluations, assessments, observations, and performance metrics.
Identify skill gaps through coaching sessions and provide targeted development plans.
Conduct refresher training and continuous learning programs based on business requirements.
Collaborate with Sales Managers and HR to identify training needs.
Monitor post-training performance and recommend improvement initiatives.
Maintain training records, attendance, assessments, and reports.
Stay updated with industry trends and incorporate best practices into training programs.
Required Qualifications
Bachelor's degree in Business Administration, Marketing, Education, or a related field.
3–6 years of experience in Sales Training, Learning & Development, or Sales Coaching.
Prior experience in education, EdTech, healthcare, BFSI, retail, or service industries is preferred.
Strong understanding of sales processes and customer relationship management.
Excellent communication, presentation, and facilitation skills.
Ability to motivate and coach individuals and teams.
Proficiency in Microsoft Office and Learning Management Systems (LMS) is an advantage.
Key Skills
Sales Training
Sales Coaching
Communication Skills
Presentation & Facilitation
Objection Handling
Negotiation Skills
Customer Relationship Management (CRM)
Performance Coaching
Team Development
Training Needs Analysis
Public Speaking
Time Management
Job Title: Senior Manager – Learning & Development (HR)
Location: BKC, Mumbai
Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.
Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.
Key Responsibilities:
- Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
- Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
- Promote a culture of continuous learning, high performance, and organizational excellence.
- Identify critical skill gaps and build leadership and capability development programs.
- Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
- Mentor, guide, and develop HR team members to ensure consistent learning outcomes.
Key Competencies:
- Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
- Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
- Demonstrated ability to manage, coach, and build high-performing teams.
- Experience in managing large sales or business teams from a capability-building perspective.
Required - Dealer In-house Trainer
Location: Ahmedabad
Industry- Automotive industry
Must have experience as an Automobile Trainer candidate will have a background in a car dealership
Objectives of the job
To ensure Skill Enhancement of sales and after-sales staff :
a) Managing the dealership’s training requirements, including identification of training needs and nomination to required programs
b) Delivery of training courses and programs as per OEM’s standards.
c) Ensuring that training provided by OEM to the sales and after sales staff supports the aims
and objectives of the dealership via in-house trainings, role plays, tests etc. and provide feedback to OEM for future training requirements
d) Implementing an in-house training system at the dealership
Key Responsibilities:
- Conduct training sessions for dealership staff on various aspects of automobile sales, customer service, product knowledge, and dealership operations.
- Develop training materials, modules, and resources tailored to the needs of dealership personnel.
- Collaborate with management to assess training needs and implement strategies to enhance performance.
- Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics.
- Stay updated with the latest automotive industry trends, technologies, and best practices to incorporate into training sessions.
Job Designation/Field of Work:
1 Operational
To perform training needs analysis (TNA) for each department and identify the gap vis-à- vis product knowledge, sales process and soft skill
To provide inputs to OEM training team and take specific module to address the above needs and conduct trainings related to product knowledge, sales process and soft skill wherever and whenever required
To maintain the central library for training and regularly update the inventory of the same thus reporting it to GM Sales & After Sales
To identify &; evaluate any external training program (if required) for the employees &; training department with prior approval of GM Sales & After Sales
Evaluation and Assessment of Trainings conducted
In-house Training:
Conduct Foundation Training on Brand through E-Training for all new sales staff
Conduct Internal Orientation training for Sales and After sales staff
Conduct Basic Auto Technology Module and Test as per OEM guidelines
Ensure implementation of On Job Training through Training Log Books
Conduct Product and Sales Process Training with role plays at dealerships
Train the team on product launch updates and competition comparison
On the job training and shadowing for Sales staff to improve conversion and productivity
To design, conduct & monitor timely evaluations after the training has been imparted
Liaison with OEM
Coordination with OEM Team on Training Needs
To get updated information on Products and Processes in terms of Training Content from OEM’s Sales Training and After-sales Training team
.
Training MIS
Timely reporting of monthly MIS of Dealer sales staff
Manpower Required-Onboard-Trained status
Month-wise Training Report
To maintain records of each training program done and the evaluations completed in a separate file
Greetings from BTree Systems!!
Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.
We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.
Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.
What we expect from you:
▪ Technical trainers should have more than 5 years of experience in the respective field.
▪ Ability to make students do individual toy projects on the respective skill.
- Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
- Taking On-line sessions
- Providing instructions to Graphics team to ensure timely delivery of scripts.
- Expert in providing online solutions
- Guide students for preparation of NCERT modules
- Overall responsibility of the script for quality adherence.
| Title | Sales- Corporate Trainer & Coach |
| Location | Mumbai- Marol |
| Requirement | Ability to manage the full training cycle, including in-person activities and web-based learning · Hands-on experience with e-learning platforms · Excellent organizational skills · Solid communication and presentation abilities · Expertise in sales processes, methodologies, and skills (prospecting, qualifying, call management, negotiation, closing). · Demonstrated success in selling courses or educational products and effectively building customer relationships that met or exceeded quota. · Understanding of key industries/market segments, product/solution offerings, and available selling resources and engagement process, competitors and differentiation. · Ability to quickly display mastery over EduBridge products, services, buyers, markets, systems and sales approaches. · Display high EQ- ability to build trust, positive relationships and advance projects through influence rather than authority. · High degree of business acumen, including highly polished internal and customer facing presentation skills. · Ability to analyze and draw insights from data. · Strong interpersonal, organizational and time management skills. · Ability to multi-task in a fast-paced environment, act efficiently, and collaborate with all levels of the organization. |
| Education | Graduate/Post Graduate (Any Stream) Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred. Proven work experience as a Sales Trainer or similar role 3+ years and above experience in a sales position is a plus |
- Handling training data.- should have knowledge of MS excel, MS power point
- Routine checking of training status and action plan to improve it
- Managing team leader for buddy training
- Organizing training schedule
- Maintaining an overall management style that follows company best practices
- Taking disciplinary action when necessary
- Motivating employees and ensuring SOPs are adhered to by employees
- Completing tasks assigned by the manager accurately and efficiently
Desired Candidate Profile
What you need to have:
- Bachelor’s degree in any discipline
- 2+ years of experience in a similar role preferred
- Previous experience with e-commerce, logistics is preferable
- Excellent written and verbal communication, good presentation skills and ability to express thoughts logically.









