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Process Trainer

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
4 - 8 yrs
₹3L - ₹7L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Training and Development
Sales training
Business Process Outsourcing (BPO)
Training Modules

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)


Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)


Relevant Experience Required

  • Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
  • Total experience: 4+ years in Training & Development roles preferred


Key Responsibilities

  • Deliver end-to-end new hire training aligned with client processes and organizational standards
  • Conduct refresher training for existing team members to ensure continuous performance improvement
  • Develop and manage training modules, PPTs, and learning materials prior to training sessions
  • Handle mock calls, live call barging, and post-training handover assessments to the Process Head
  • Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
  • Create engaging and instructional content using a variety of training formats and techniques
  • Provide training on objection handling, rebuttal strategies, and customer interaction excellence
  • Act as a single point of contact for managing process updates and disseminating information across teams
  • Maintain and update training manuals, SOPs, process documents, and course content regularly
  • Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
  • Drive result-oriented improvement programs for existing staff to enhance efficiency and quality


Qualifications & Skills

  • Graduate degree in any discipline
  • Proven experience in training and development within Domestic BPO environments
  • Excellent verbal and written communication skills in English and Hindi
  • Strong presentation, content development, and feedback skills
  • Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
  • Proficiency in MS PowerPoint, Excel, and digital learning tools
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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JOB LOCATION

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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