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Process Trainer

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
4 - 8 yrs
₹3L - ₹7L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Training and Development
Sales training
Business Process Outsourcing (BPO)
Training Modules

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)


Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)


Relevant Experience Required

  • Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
  • Total experience: 4+ years in Training & Development roles preferred


Key Responsibilities

  • Deliver end-to-end new hire training aligned with client processes and organizational standards
  • Conduct refresher training for existing team members to ensure continuous performance improvement
  • Develop and manage training modules, PPTs, and learning materials prior to training sessions
  • Handle mock calls, live call barging, and post-training handover assessments to the Process Head
  • Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
  • Create engaging and instructional content using a variety of training formats and techniques
  • Provide training on objection handling, rebuttal strategies, and customer interaction excellence
  • Act as a single point of contact for managing process updates and disseminating information across teams
  • Maintain and update training manuals, SOPs, process documents, and course content regularly
  • Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
  • Drive result-oriented improvement programs for existing staff to enhance efficiency and quality


Qualifications & Skills

  • Graduate degree in any discipline
  • Proven experience in training and development within Domestic BPO environments
  • Excellent verbal and written communication skills in English and Hindi
  • Strong presentation, content development, and feedback skills
  • Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
  • Proficiency in MS PowerPoint, Excel, and digital learning tools
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

 

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

 

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SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

 

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THE PROFILE

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JOB LOCATION

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Work package 1: Preparation of modules

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-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

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§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

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4.      Understanding the woman from her culture of marginalized urban settlements will be important

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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