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Process Trainer

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
4 - 8 yrs
₹3L - ₹7L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Training and Development
Sales training
Business Process Outsourcing (BPO)
Training Modules

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)


Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)


Relevant Experience Required

  • Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
  • Total experience: 4+ years in Training & Development roles preferred


Key Responsibilities

  • Deliver end-to-end new hire training aligned with client processes and organizational standards
  • Conduct refresher training for existing team members to ensure continuous performance improvement
  • Develop and manage training modules, PPTs, and learning materials prior to training sessions
  • Handle mock calls, live call barging, and post-training handover assessments to the Process Head
  • Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
  • Create engaging and instructional content using a variety of training formats and techniques
  • Provide training on objection handling, rebuttal strategies, and customer interaction excellence
  • Act as a single point of contact for managing process updates and disseminating information across teams
  • Maintain and update training manuals, SOPs, process documents, and course content regularly
  • Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
  • Drive result-oriented improvement programs for existing staff to enhance efficiency and quality


Qualifications & Skills

  • Graduate degree in any discipline
  • Proven experience in training and development within Domestic BPO environments
  • Excellent verbal and written communication skills in English and Hindi
  • Strong presentation, content development, and feedback skills
  • Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
  • Proficiency in MS PowerPoint, Excel, and digital learning tools
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

 

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

 

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

 

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

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-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

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Work package 2: Capacity building of team

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-         Prepare training reports for each training conducted

 

 Work package 3: Community volunteers / members and Stakeholders

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MANAGEMENT & REPORTING

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§ Ability to collaborate with a variety of stakeholders in the field.

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§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

 

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

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  • Willingness of working in a community setting is preferred.
  • Experience of working in sector of gender, gender-based violence will be an advantage
  • Effective training skills and excellent communication skills, including documentation.
  • Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
  • Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

 

 


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Shubham Vishwakarma

Full Stack Developer - Averlon
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