Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)
Designation: Process Trainer
Department: Training & Development – Domestic BPO
Location: Gurugram (Onsite)
Relevant Experience Required
- Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
- Total experience: 4+ years in Training & Development roles preferred
Key Responsibilities
- Deliver end-to-end new hire training aligned with client processes and organizational standards
- Conduct refresher training for existing team members to ensure continuous performance improvement
- Develop and manage training modules, PPTs, and learning materials prior to training sessions
- Handle mock calls, live call barging, and post-training handover assessments to the Process Head
- Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
- Create engaging and instructional content using a variety of training formats and techniques
- Provide training on objection handling, rebuttal strategies, and customer interaction excellence
- Act as a single point of contact for managing process updates and disseminating information across teams
- Maintain and update training manuals, SOPs, process documents, and course content regularly
- Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
- Drive result-oriented improvement programs for existing staff to enhance efficiency and quality
Qualifications & Skills
- Graduate degree in any discipline
- Proven experience in training and development within Domestic BPO environments
- Excellent verbal and written communication skills in English and Hindi
- Strong presentation, content development, and feedback skills
- Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
- Proficiency in MS PowerPoint, Excel, and digital learning tools
Shubham Vishwakarma
Full Stack Developer - Averlon
About Growing Stars Consulting Private Limited
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Name of the College: KGiSL Institute of Technology
College Profile: The main objective of KGiSL Institute of Technology is to
provide industry embedded education and to mold the students for leadership in
industry, government, and educational institutions; to advance the knowledge
base of the engineering professions; and to influence the future directions of
engineering education and practice. The ability to connect to the future
challenges and deliver industry-ready human resources is a credibility that
KGISL Educational Institutions have progressively excelled at. Industry -
readiness of its students is what will eventually elevate an institution to star
status and its competitiveness in the job market. Choice of such an institution
will depend on its proximity to industry, the relevance of its learning
programme to real-time industry and the active connect that a student will have
with industry professionals.
Job Title: Associate Professor
Departments:
● CSE
Qualification:
● ME/M.Tech & Ph.D
Experience:
● Experience - 10-15 Years
Candidate Profile:
● Candidate should complete their PG & Ph.D in the relevant discipline
● Candidate should have Good Communication Skills
● Commitment towards work
Job Types: Full-time, Permanent
Benefits:
Health insurance
Life insurance
Provident Fund
Ability to commute/relocate:
Coimbatore, Tamil Nadu (641035): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Can you join immediately
Experience:
Assistant professor or associate professor: 10 years (Preferred)
Location:
Coimbatore, Tamil Nadu (641035) (Preferred)
Work Location: In person
Job Title: Senior Manager – Learning & Development (HR)
Location: BKC, Mumbai
Education: Master’s / Postgraduate degree in Human Resources, Business Administration, or a related field.
Experience: Minimum 7–8 years of experience in strategic leadership within Learning & Development, along with hands-on experience in Payroll Management and Recruitment.
Key Responsibilities:
- Design and execute a comprehensive Learning & Development strategy aligned with business goals and growth plans.
- Act as a strategic partner to leadership in driving talent development, succession planning, and sales readiness initiatives.
- Promote a culture of continuous learning, high performance, and organizational excellence.
- Identify critical skill gaps and build leadership and capability development programs.
- Integrate market insights, product knowledge, and customer-centric approaches into learning frameworks.
- Mentor, guide, and develop HR team members to ensure consistent learning outcomes.
Key Competencies:
- Proven expertise in L&D strategy, talent management, payroll administration, and recruitment processes.
- Strong analytical and strategic thinking abilities to align HR initiatives with business priorities.
- Demonstrated ability to manage, coach, and build high-performing teams.
- Experience in managing large sales or business teams from a capability-building perspective.
Company Description
Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.
Role & Responsibilities
- Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
- Have an error-free verbal fluency in speaking and writing English.
- Conduct daily training sessions with employees
- Include soft-skills and behavioral training (according to in-house observation of employees).
- Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
- Coordinate with management to better customize training modules and sessions.
- ·Create engaging training material.
- ·Promote a global communication culture with language and soft skills.
Qualifications
- 2Years of experience with English language and soft-skills training.
- Knowledge of the global standards of English and Business Communication.
- Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
- Periodical tests ready for the various stages of training.
We are looking for Aptitude and Computer Trainer (Basics)
Bachelor’s degree in Human Resources, Education, Psychology, Business Administration, or a related field.
Proven experience (3+ years) as a Soft Skills and Aptitude Trainer or in a similar role.
Strong understanding of soft skills and aptitude assessment techniques.
Excellent communication, presentation, and facilitation skills.
Ability to engage and motivate diverse groups of individuals.
Proficient in using training tools and technologies.
Certification in training or coaching is a plus (e.g., CPT, CTT+)
Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
Strong instructional and presentation skills with the ability to simplify complex concepts.
Experience in developing training materials and conducting assessments.
Certification in Microsoft Office Specialist (MOS) or similar credentials is a plus.
Excellent communication and interpersonal skills.
Ability to engage and motivate participants of varying skill levels.
Opportunity
As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.
Responsibilities
- Take handover from sales by understanding customers' persona, their pain points and expectation.
- Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers.
- Guide users on product features and train them to use it effectively.
- Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
- Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
- Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
- Rigorously measure onboarding time and improve it continuously.
- Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
- Handover to Success and Support team after successful onboarding completion.
- Maintain regular communications with clients about new feature developments and enhancements to product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
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Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Ready to work in US Shift in future
What are we looking for?
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Attitude |
Skills |
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Training Specialist
Location: Baner, Pune
Company Name: REI systems India Pvt Ltd (Product based)
Create digital elearning content to increase user adoption and engagement of our Product. You will bring leading-edge thinking, methodologies and approaches to the design and development of e-Learning interactive guides, courses, and multimedia. Partnering with stakeholders and subject matter experts (SMEs) to ensure accuracy of learning content and to deliver high-impact and interactive digital learning experiences.
Job Description
- Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
- Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
- Effectively break down information into smaller, organized pieces for users, learners to understand on their own in asynchronous learning.
- Design, maintain and distribute application training communication pieces to end-users.
- Remove or archive outdated content from central repository.
- Deliver Train-theTrainer (TTT) sessions.
- Recommend proven learning strategies to address business challenges.
- Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
- With direction, convert ILT to online Articulate and video courses.
- Create new online courses using Articulate and other software.
- Develop outlines, write video scripts, and create graphics for application trainings.
- Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
- Highly organized self-starter, with ability to multi-task and work under tight deadlines with flexibility.
- Excellent written and verbal communication along with strong attention to detail and follow-through skills.
- Assist the eLearning Manager with special projects, as needed.
Qualifications:
- Bachelor’s degree or equivalent work experience required.
- 3 years of experience working in instructional design, learning and development, or an eLearning role.
- 3 years of experience designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
- Working knowledge of Learning Management Systems.
- Working knowledge of eLearning tools such as Articulate Rise and Vyond.
- Working knowledge of digital adoption platforms.
- Working knowledge of graphic design and related tools.
- Working knowledge of agile methodology a plus
If interested, kindly revert with your updated cv ASAP & below details:
1. Total experience & Relevant experience in Training & E-learning?
2. Current CTC & Expected CTC:
3. Notice period. How immediate can you join us?
4. Are you holding any other offer. If yes, How much?
5. Location
6. Do you have a personal laptop/Desktop in good working condition?
Designation: Product Trainer
Experience: 2+ years as Trainer with any Product Based Company
Location: Baner, Pune (Currently working in Hybrid)
Candidates who can join in 30 days will be preferred.
Job Description
• Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
• Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
• Effectively break down information into smaller, organized pieces for users, and learners to understand on their own in asynchronous learning.
• Design, maintain and distribute application training communication pieces to end-users.
• Remove or archive outdated content from a central repository.
• Deliver Train-the-Trainer (TTT) sessions.
• Recommend proven learning strategies to address business challenges.
• Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
• With direction, convert ILT to online Articulate and video courses.
• Create new online courses using Articulate and other software.
• Develop outlines, write video scripts, and create graphics for application training.
• Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
• Highly organized self-starter, with the ability to multi-task and work under tight deadlines with flexibility.
• Excellent written and verbal communication along with strong attention to detail and follow-through skills.
• Assist the eLearning Manager with special projects, as needed.
Requirements:
• 3 years of experience working in instructional design, learning and development, or an eLearning role and good experience in designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
• Working knowledge of Learning Management Systems and eLearning tools such as Articulate Rise and Vyond.
• Working knowledge of digital adoption platforms and graphic design and related tools.
About Relevel by Unacademy:
Relevel is India's first platform to democratize access to dream jobs for all eligible aspirants irrespective of their college, degree, or network. By taking the Relevel Test, they engage in comprehensive skill assessments, which evaluate industry relevant skills and their job-readiness. Our evaluation is purely objective-based in conjunction with current best practices in the industry.
If you believe in our mission of offering job seekers a fair shot at realizing their dreams, we're the right place for you! If you are looking for an intense and exciting work environment with tremendous potential to grow and have an insatiable hunger to learn and succeed, then we have a match.
Sales Trainer
Location: Bangalore | Work from Office
How does this team contribute to Relevel?
Relevel’s learning Operations Team works towards ensuring a seamless Learning Experience to the learners and educators alike.
Relevel aims to democratize the way recruitment happens for job seekers who are in the early stages of their career. We contribute to building trust for the testing process and the scores for candidates as well as potential recruiters who want to hire through Relevel.
External Skills And Expertise:
Relevel is looking for passionate sales trainers for the Inside Sales Team. This is a pivotal role and will have very high-level visibility. Those who are ready to take complete ownership in their work and want to take up challenges in a startup environment are more than welcome to apply for the selection process.
The role of a Training Manager is a fairly senior individual contributor role and will require you to work closely with sales leaders, the Quality team, and Business Development Executives and own the training delivery for one or more categories. You will be required to work at the ground level to conduct TNI, prepare content and deliver virtual and in-person front-line training programs, conduct PKT, improvise novel training methods, publish training calendars, and review decks. The reporting will be to the Training Head.
Experience:
Overall 7-8 years of experience (min.)
Min. 2.5 to 3 years of experience conducting training for the Inside Sales Team.
Skills Required:
Must be a go-getter with an inclination towards the larger business objectives.
Must be able to thrive in a startup environment and deliver world-class training in a fairly new training setup.
Should be a great team player and must be able to partner with people across levels and functions.
Should have an open bent of mind and should be open to experimenting with new training methods.For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
- Assessing teacher-student interactions
- Providing timely and accurate feedback to teachers
- Maintaining a TNA
- Developing learning modules on the basis on the TNA
- Conceptualising and conducting VASS training and initiatives for teachers
- Working closely with supervisors to ensure that training needs are being met
- Participating in brainstorming sessions to establish key processes and structures
- Aligning with the Quality and Operations Teams to identify areas of improvement and implement action plans
What you need to have:
- Minimum 1.5 years experience as a VASS assessor with demonstrated experience in training and monitoring customer-client interaction
- A firm grasp of training delivery channels and methods
- Data-driven with the ability to efficiently record and analyse data
- Attention to detail with a focus on service-driven interactions
- Exceptional written and verbal communication skills
- Self-motivated and able to work in a dynamic, result-driven, and high-growth organization
- Ability to meet strict deadlines and communicate timelines
- Takes a sense of ownership
- Capable of embracing unexpected change in direction or priority
- A team player, with the ability to give and receive constructive feedback
- Experience in EdTech is preferable but not mandatory
- Familiarity with Computer Science/Coding is desirable
Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.
We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.
You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc.
While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.
Roles and Responsibilities:
> Meeting Customers for feedback, presenting the product, understanding their need etc.
> Resolving Trainer and Customer Issues
> Finding Right trainers/training partners
> Looking after Training Operations - before and after booking
> Defining and Executing Account Specific Marketing Initiatives
> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages
Skills and Qualifications:
> Passion for Start-up
> Ability and Will to Lead, take initiatives, solve people issues
> MBA or equivalent Degree (but not necessarily)
> At least 2 years of industry experience, Ideally 4-6 years
> At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background]
> Strong Communication Skills
> B2B Customer Handling experience is a must
> Working Knowledge (beyond basics) of MS Word and Excel
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon