Process Trainer

About Us : Signal Expert Global LLP is a Multi-National Company & involved in the business of providing Technical Analysis and research services in the Forex & Comex Global Market Since 2016. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

We are a leading Forex & Comex technical signal provider. With our full-fledged research operations, Signal Expert Global has proven itself as a company that produces and delivers highly accurate signals and recommendations.

Job Profile - Product & Process Trainer / Full Time / Permanent / Work From Office

Package - 3.00 Lacs to 4.8 Lacs per annum (In Hand)

Roles and Responsibilities :

• Prepare Training Module to conduct Product & Process Training, Soft SkillsTraining, Communication Skills Training, Sales Training, SOP Training ,Induction Etc.
• Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language,culture, etc.
• Provide consistent coaching and feedback to enhance employee performance.
• Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
• Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery.
• Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
• Conduct Session on Compliance & Customer Satisfaction.
• You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the rights to change these at our discretion.

Desired Candidate Profile :

• Excellent command on both English and Hindi Language(verbal and written)
• Graduate or Post Graduate, certifications are a plus
• Confident,Driven, Enthusiastic, and Innovative.
• Experience of training sales professionals preferably in financial industry
• Knowledge of Global Market. (Forex & Comex)

Job Title: Freelance AI & Data Science Trainer | 5+ Years Experience | Tamil Nadu

Location: Coimbatore / Tamil Nadu (Remote or Hybrid)

Engagement: Freelance / Contract-only

Experience: Minimum 5+ years (Industry + Training)

About the Role:

We are looking for an experienced Freelance AI & Data Science Trainer to deliver project-based, industry-relevant training sessions. The trainer should have deep expertise in Machine Learning, Deep Learning, and Python for Data Science, with the ability to guide learners through real-world use cases.

Requirements:

• Minimum 5 years of experience in AI / Data Science (training or real-world projects).
• Strong hands-on skills in Python, Pandas, NumPy, Scikit-learn, TensorFlow/PyTorch.
• Expertise in data analysis, ML algorithms, and deployment workflows.
• Excellent communication and mentoring skills.
• Freelancers only (no full-time employment).
• Must be based in Tamil Nadu (preferably Coimbatore).

Compensation:

• Per session / per batch payment (competitive, based on experience).

Roles & Responsibilities:

● Build and maintain relationships with corporate partners, ensuring a steady pipeline of internship and placement opportunities.

● Identify and onboard companies aligned with student profiles and institutional objectives.

● Address corporate and student queries promptly, maintaining a positive rapport.

● Provide networking tips and guide students on leveraging career opportunities effectively.

● Keep students informed about relevant competitions, internships, and entrepreneurial initiatives.

● Supervise career clubs, managing events, elections, and leadership meetings.

● Design mentorship programs and ensure seamless mentor-student relationships, gathering feedback and reporting progress regularly.

Qualifications and Skills:

● 2-5 years of experience in B2B sales, corporate relations, or career services roles, preferably in the education sector.

● Strong understanding of recruitment processes and employer expectations.

● Exceptional communication, negotiation, and relationship-management skills.

● Proven ability to handle multiple stakeholders and work in a fast-paced environment.

● Proficiency in MS Office Suite and CRM tools.

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Training coordinator - prevention of violence against women and children (Female)

Research, Partnership and Scaling – Project Nityam

About SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.

ABOUT THE PROGRAM

SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.

The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.

THE PROFILE

This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.

JOB LOCATION

Wadala and Kurla

DUTIES & RESPONSIBILITIES:

Work package 1: Preparation of modules

-         Design and create content for the modules as per the different approached followed location wise.

-         Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.

-         Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community

-         Translate the content into Hindi / Marathi for the community teams

-         Prepare other content or BCC material as required

Work package 2: Capacity building of team

-         Conduct mock sessions for the teams on the content developed

-         Identify capacity building needs of the program team and organizing training as per the needs.

-          Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.

-         Prepare training calendar for the program with a training matrix that determines training priorities

-         Prepare training reports for each training conducted

 Work package 3: Community volunteers / members and Stakeholders

-         Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.

-         Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.

-         Prepare training reports for each training conducted

MANAGEMENT & REPORTING

§ Effective coordination with team members.

§ Ability to collaborate with a variety of stakeholders in the field.

§ Work according to the ethical standards of the project and the organisation.

§ Networking and coordination with community members and other stakeholders like health, legal and police system

§ Training Coordinator reports and keeps both the APDs updated of their work

QUALIFICATIONS & EXPERIENCE

§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.

• At least 5 years work experience in the area of training and capacity building
• Willingness of working in a community setting is preferred.
• Experience of working in sector of gender, gender-based violence will be an advantage
• Effective training skills and excellent communication skills, including documentation.
• Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
• Oral and written command of English, Hindi and Marathi

.

Skills & Competencies

1.      Strong skills of people management, ability to convince and convey the messages of the program.

2.      Skills in working on women centric issues

3.      Strong interpersonal skills with an ability to be humble is required

4.      Understanding the woman from her culture of marginalized urban settlements will be important

5.      Working with the Coordinators and Counselors as a team

• Develop curriculum, assessment techniques, and instructional delivery material- curriculum guides, lesson plans, course outlines, etc.
• Taking On-line sessions
• Providing instructions to Graphics team to ensure timely delivery of scripts.
• Expert in providing online solutions
• Guide students for preparation of NCERT modules
• Overall responsibility of the script for quality adherence.

Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.

We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.

You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc. 

While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.

Roles and Responsibilities:

> Meeting Customers for feedback, presenting the product, understanding their need etc.

> Resolving Trainer and Customer Issues

> Finding Right trainers/training partners

> Looking after Training Operations - before and after booking

> Defining and Executing Account Specific Marketing Initiatives

> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages

Skills and Qualifications:

 > Passion for Start-up 

 > Ability and Will to Lead, take initiatives, solve people issues 

 > MBA or equivalent Degree (but not necessarily)

 > At least 2 years of industry experience, Ideally 4-6 years 

 > At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background] 

 > Strong Communication Skills

 > B2B Customer Handling experience is a must

 > Working Knowledge (beyond basics) of MS Word and Excel

• S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
• S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
• S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
• S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
• S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.