Business Process Outsourcing (BPO) Jobs in Mumbai
Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
Telecalling @Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7 , Marol MIDC Andheri East, Mumbai - 400093.
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
Designation : Customer Relationship Executive |
Job Role : Outbound Voice Process. |
Job Location: Andheri,Sakinaka |
Eligibility Criteria : - |
Minimum - HSC Pass |
SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply) |
Between 18 - 40 years of age |
Fixed shifts - 7 PM to 4 AM (Fixed night shift) |
5 Days Working, Fixed Saturday & Sunday Off * |
Drop and training will be provided |
No. of vacancy – 50+ |