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Business Process Outsourcing (BPO) Jobs in Mumbai

11+ Business Process Outsourcing (BPO) Jobs in Mumbai | Business Process Outsourcing (BPO) Job openings in Mumbai

Apply to 11+ Business Process Outsourcing (BPO) Jobs in Mumbai on Explore the latest Business Process Outsourcing (BPO) Job opportunities across top companies like Google, Amazon & Adobe.

New age aesthetic treatments
0 - 4 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support

Greetings of the day !


Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years



Answering calls

Resolving queries and issues over the phone

Assisting the customer

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Epicenter Technologies
Agency job
via Exceliq solutions by Rohitt shrivasttava
3 - 6 yrs
₹12L - ₹15L / yr
Business Process Outsourcing (BPO)

We are looking for a collections manager to monitor staff and oversee the procedures to reduce the

amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with

clients or write-off debt to minimize the company’s potential loss of income.

To be a successful collections manager, you should be analytical and have great report-writing skills.

Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and

continuously find ways to improve the company’s debt recovery.

Collections Manager Responsibilities:

 Overseeing staff members and ensuring the accurate and timely invoicing of customers.

 Setting payment collection goals and targets for the department.

 Creating and implementing a strategy to improve the collection of outstanding credit.

 Implementing collection policies and procedures to avoid excessive outstanding credit.

 Ensuring that the company policy on recoveries is followed and that it is in line with state and federal


 Implementing deadlines for invoicing and payment collection.

 Negotiating with customers in cases when non-payment occurs.

 Preparing monthly feedback reports on payment collections.

 Remaining informed of any legislative procedural training regarding debt collection.

 Training and mentoring of staff members in the collections department.

Collections Manager Requirements:

 Bachelor’s degree in finance, accounting, or a related field.

 We are looking for a Manager who has worked for a first bucket loan collections process

(including payday loans and installment loans).

 The applicant should have international collections experience

 3-5 years experience as a collections manager.

 Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge

of MS Excel.

 The ability to work accurately and independently.

 Good verbal and written communication skills.

 Excellent analytical skills and an eye for detail.

 Outstanding leadership and managerial skills.

 Strong time and people management skills.

 Ability to work to strict deadlines.

 Ready to work at US Shift

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ALOPEC technologies
Navi Mumbai
2 - 3 yrs
₹2L - ₹3L / yr
International sales
Business Process Outsourcing (BPO)

ALOPEC technologies is looking for a highly motivated and results-driven customer sales executive to join our growing team. As a customer sales executive, you will be responsible for building and maintaining relationships with our clients and promoting our cutting-edge information technology and services. The ideal candidate must have excellent communication and interpersonal skills, a strong work ethic, and a passion for technology and sales. If you are a result-oriented individual who is looking for a challenging and dynamic work environment, we encourage you to apply.


  • Build and maintain strong relationships with our clients and understand their unique business needs.
  • Identify new business opportunities and develop strategies to increase sales and revenue.
  • Communicate with clients to understand their requirements and present our solutions to them.
  • Collaborate with cross-functional teams to ensure seamless delivery of products and services.
  • Meet and exceed sales targets and contribute to the overall growth of the company.
  • Stay up-to-date with industry trends and new developments in technology and services.
  • Create and maintain accurate records of sales, customer interactions, and market trends.
  • At least 2 years of experience in sales, preferably in the information technology and services industry.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Self-motivated and results-driven individual.

• (Inbound/outbound) - US auto part calling.

• US shift

  • Night shift
  • Target based

• Fluent in english with US accent (Listening & Speaking)

Timings : Night shift (8PM - 4AM)

Monday - Friday

• No Indian holidays / US Holidays only

• Saturday-Sundays off

Probation Period - 20 days to 1 month

Probation salary - 1/2 of the salary

(Depends on the probation - selected to be permanent)

Benefits: Health insurance


Fluent english (Required)

•Education: Bachelor’s (Required)

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Navi Mumbai
1 - 2 yrs
₹3L - ₹3.5L / yr
Business Process Outsourcing (BPO)
International process
  • Should have min. 1 yr. BPO Calling exp (preferably International process) 
  • should have good communication
  • Ready to work in rotational shift & rotational week off


Process: US Logistics Process, responsible to coordinate between Delivery center & Truck Drivers for the dispatch & delivery of goods


Work location - Quosphere Infosolutions Pvt Ltd, Mahape, Rupa Solitaire


Transport Boundaries: Dombivali, Thane, Panvel


Joining: Immediate


Benefits: Work in corporate environment, Additional shift allowances


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Kotak Mahindra Bank
Mumbai, Noida, Pune
0.6 - 2 yrs
₹2L - ₹5L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Business relationship management
+1 more


  • To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
  • To identify and convert the opportunities for cross-selling (banking products).
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.


  • Graduate
  • Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
  • Excellent communication skills – Verbal & Written.
  • Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9 hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
  • Should be able to establish rapport quickly with peers, managers & customers.

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Mumbai, Navi Mumbai, Thane
0 - 5 yrs
₹2.5L - ₹4.5L / yr
Customer Service
Customer Support
Technical support
Business Process Outsourcing (BPO)
Qualification - HSC/Graduate,
Experience- Minimum 1 year of BPO Experience.(Freshers are Welcome)
Candidate should have basic technical knowledge of windows 8 & 10.

Need Excellent Communication skills

Salary-*20k-30k* plus variable incentives.

Location- Thane,Mumbai. (Work From Office Job)

Only 5 days working,

Week off - Any 2 Rotational week off.
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Pravin Kumar
Posted by Pravin Kumar
0 - 1 yrs
₹1L - ₹3L / yr
Customer Service
Business Process Outsourcing (BPO)
Customer Support
Fixed Day Shift and week off
Telecalling @Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7 , Marol MIDC Andheri East, Mumbai - 400093.
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at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities


  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.



Qualifying Criteria


  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 



About UniAcco


UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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I2C World

at I2C World

1 recruiter
HR Sneha
Posted by HR Sneha
0 - 7 yrs
₹1L - ₹3L / yr
Business Development
Communication Skills
Voice processing
+2 more

Designation : Customer Relationship Executive

Job Role : Outbound Voice Process.

Job Location: Andheri,Sakinaka

Eligibility Criteria : -

Minimum - HSC Pass

SSC with Min 6 Months International BPO Experience (Fresher's Can Also Apply)

Between 18 - 40 years of age

Fixed shifts - 7 PM to 4 AM (Fixed night shift)

5 Days Working, Fixed Saturday & Sunday Off *

Drop and training will be provided

No. of vacancy – 50+

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2 recruiters
Tushar Gunda
Posted by Tushar Gunda
1 - 3 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Job Description- Associate Customer Sales Job Description • listening to customer requirements and presenting appropriately to make a sale; • maintaining and developing relationships with existing customers in person and via telephone calls and emails; • cold calling to arrange meetings with potential customers to prospect for new business; • responding to incoming email and phone enquiries; • acting as a contact between a company and its existing and potential markets; • negotiating the terms of an agreement and closing sales • challenging any objections with a view to getting the customer to buy Job Requirements - Proficiency in speaking English - Prior experience in customer support for at least 6 months is a must - Ability to talk and convince customers over phone
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Andesoft Consulting

at Andesoft Consulting

6 recruiters
Kaisar Kothari
Posted by Kaisar Kothari
0 - 2 yrs
₹1L - ₹2L / yr
Business Process Outsourcing (BPO)
Communication Skills
English Proficiency
JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business
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