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"JD for Customer Service Executives/ Food Concierge\n Responsibilities:\nResponsible for taking inbound calls and making outbound calls to the customers.\nAnswer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.\nKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. \nFollow up to ensure that appropriate actions were taken on customers' requests.\nRefer unresolved customer grievances or special requests to designated departments for further investigation.\nAdhere to SOP, Quality guidelines set for the process. \nWork closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.\nMust be on time, and have good attendance\nOther duties and special projects as assigned\nQualifications:\nPrevious customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO \nAbility to communicate clearly with customers and co-workers\nGreat communication, language, verbal and written skills\nProfessional and friendly phone demeanor\nMust be able to use the internet and Microsoft Office especially Excel\nGood computer skills and accurate typing skills of 30-40 wpm minimum\nStrong sense of urgency\nPositive attitude\nCommitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. \nAbility to work varied hours/days/Rotational Shifts as dictated by business"
