Role: Technical Support Engineer
Experience: 2 + years
Location: Visakhapatnam
Roles & Responsibilities:
• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service
• Triage Simple to Intermediate complexity hardware faults and software defects
• Work on Service Requests related to End-user configuration requests
• Proactively assign email tickets and make outbound calls to end customers on their Service Requests
• Work with end users on issues related to Windows Application & Software
• Troubleshooting hardware and computer peripherals such as printers and fax machines
• Perform password resets and provides required access to end users
• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed
• Provide Complete management of Service Request from Case creation to Resolution
• Suggest improvements to process and workflow in the support center
• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.
Technical Skillset Requirements
• Knowledge of OSI reference model and Protocols
• Understanding of a Domain/corporate IT environment including PC & Laptop setup
• Provide technical support on Windows OS and MACOS platform
• Troubleshoot system specific issues related to PC & Laptop
• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider
• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals
• Knowledge of DHCP and troubleshoot issues related to Network
• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)
• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.
Role Qualifications and Requirements:
• The following are minimum qualifications and requirements required for this role.
• Able to work independently with limited supervision and be successful in a team environment.
• 2-3 years of relevant work experience.
• Understanding of Operating systems and Desktop hardware.
• Ability and desire to quickly learn new technologies and concepts.
• Strong Oral and Written communication skills.
• Strong Interpersonal & Analytical skills.
• Adherence to QA Program.
• Ability to work well in a team environment.
• Work a flexible work schedule including nights and weekend shifts (24/7)
Subodh Popalwar
Software Engineer, Memorres
About Inspiredge IT Solutions
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Responsibilities:
- Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
- Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
- Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
- Execute the Content Calendar by building and delivering on the roadmap set by the management
- Work closely with the creative teams to represent the content in the most suitable visual format
- Suggest ways to further improve the quality of the documentation
Requirements:
- Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
- 0 to 2 years of experience in technical content writing
- Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
- Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
- Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
- Ability to identify issues, challenges, and gaps associated with the content
- Ability to understand briefs and translate briefs into high-quality product collaterals
- Passion for technology, communication and strong understanding of the industry and organization’s mission
- Basic understanding of web technologies and programming languages to publish viral tech blogs
- Excellent command over written and verbal communication
- Adept at Multitasking, creative thinking and working independently
Hi
Profile : Network Support Engineer
Experience - 3+ years
Timing - Thurs-Mon: 10:30PM to 7:30 AM
Location: NOIDA, Sec-62 ( Work from Office)
Expertise & Hands on experience with the following:
- Creating new infrastructure from scratch
- Excellent working experience of LAN, WAN management and network devices
- Linux Server installation and drivers installations configuration
- Network troubleshooting in both windows, linux environments.
- Troubleshooting of WiFi Networks
- Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
- Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
- Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
- Working experience to manage the complex network infrastructure.
- Experience to do automation to manage network devices using scripting.
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
- Cisco CCNA or equivalent certification is a plus.
Scripting for automation ○ Python ○ Bash
Non-Functional Requirements:
- Performs regular audits of server security and websites exposed outside to the world.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Experience supporting technical teams (e.g., developers and/or IT teams)
- Strong attention to details of problems and ability to navigate complex issues in high pressure situations
- The ability to effectively collaborate with various internal teams
- Excellent critical thinking and problem solving skills.
- Ensures all the problems are resolving in a timely manner and following SLAs.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Experience in a 24x7 environment.
- Good communication skills
Job Role - Interfacing Executive
Location - Pune
Responsibilities:
- Provide service and customer support during field visits
- Follow discussed schedule and execute accordingly
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and resolve them with a guided approach,
- Follow regular reporting to the manager
- Document processes where required
- Follow all company's and department's field procedures and protocols
- Cooperate with the technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- 1-3 years experience in field support
- Ability to troubleshoot, test, repair and service technical equipment
- Excellent written and verbal communication ability
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Strong multi-tasking and organizational skills
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
We’re a technology-enabled performing arts learning startup currently in stealth mode. Our
mission is to transform the way India learns & creates performing arts. Our target public launch date is April. Our launch services consist of technology-enabled dance classes in our proprietary studios, production facilities, and social media broadcasting & competitions.
Founding Team.
The founder is Shariq Plasticwala. He is a graduate of IIT Bombay & Stanford GSB. He was part of the founding team of Amazon India where he played a key role for over 8 years. Among his roles at Amazon, he was the CEO of Amazon’s first joint venture in India and a Board Member of Amazon’s payments business. The other members of the founding team are experienced senior leaders from Shiamak Davar’s & Byju’s.
Role
The responsibilities of the role are per the below:
● Managing & monitoring system performance and ensuring reliability and availability
● Installing, configuring and maintaining operating systems, application software
● Anticipating & troubleshooting systems related issues
● Continual maintenance of security, including backup and redundancy strategies
● Liaising with 3rd party vendors, IT providers, etc. for support where required
● Providing Level 2 and 3 support
The role is based in Bangalore, India. The role will be required to work out of the office in
Indiranaga
Experience, Qualifications & Person Type
The ideal candidate is someone who –
● 2+ years of experience in Managing system
● Excellent verbal and written communication skills.
● Can wear multiple hats.
● Possess a degree/diploma in Computer Science, Engineering or related field
● Have prior experience as a Systems Engineer
● Experience in supporting multiple applications and network environments
● Proven working experience in installing, configuring and troubleshooting live streaming based environments
● You also have good experience in performance tuning of application stacks such as zoom and OBS
● You are proficient in automated operation and maintenance, monitoring tools and automated deployment tools
● Experience with virtualization and containerization
● You possess good analytical & debugging skills
If you meet the above criteria, please send us –
● A resume introducing yourself and why you are suited for this role.
Role & Compensation
Compensation is equal to industry standards.
Work Days & Timings
We have a 6-day working week
The OYO Story
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its Customers with access to a broad range of high-quality storefronts at compelling price points.What are we looking for:
- Expert in AS400 development
- Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
- Knowledge of Web services, job-queues
- Troubleshooting, debugging and resolving existing problems
- Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.
What will you get
Chance to play a pivotal role in designing and building next gen hospitality tech platform
Top tier scale from day 1 - related battle scars / glory
Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
JavaAbout Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
- Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
- Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
- Session Manager/System Manager (SIP server) administration and routing configuration
- Session Border Controller administration and configuration
- Session Border Controller to Session Manager Routing configuration
- Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
- Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
- Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces
Follow CutshortSubodh Popalwar
Software Engineer, Memorres